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The "Amazon Account Locked" Phishing Scams Being Sent by Cybercriminals

The Amazon Account Locked Phishing Scams Being Sent by Cybercriminals

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Amazon users, be aware of fake "Account Locked" emails like the one below, which claim your Amazon accounts have been locked for security reasons. The fake email messages are being sent by cybercriminals, and the links in them go to phishing websites that steal personal and financial information, go to malicious websites that infect computers or mobile devices with malware, go to fraudulent websites that will ask visitors to complete surveys that the cybercriminals behind the scam will get paid for, or go to websites that ask visitors to buy counterfeit or fake products or services.

Therefore, Amazon users are asked never to click on links in email messages that claim that their Amazon accounts have been limited. They should instead, go directly to and sign into their accounts from there. This will prevent Amazon users from clicking on malicious links that go to phishing or malicious websites.

A Sample of the "Amazon Account Locked" Scam


Sent: Saturday, August 25, 2018 10:22 AM

Subject: Verify your identity !


Amazon Account Locked

Dear Amazon Member,

Your Amazon account has been locked for security reasons. To unlock it, you must verify your identity. To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or share more information about this issue. They can only verify that we sent this request.

We ask that you not open new accounts because any order that you place may be delayed.

Unlock Account >>

Please do not respond to this email, as responses to this message will not be answered.


Amazon Support

1996-2018,, Inc. or its affiliates.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

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Comments (Total: 14)

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  • June 12, 2020 at 1:44 PM by an anonymous user from: Albany, New York, United States

    I received a text message from 1-832-462-7908

    [ACCOUNT LOCKED]: Verify your billing information on bre,.is/Y8MSSrfM to reactive your Amazon Account.

    I test back that I created a case with the FBI Phishing Internet crimes @

    I suggest everyone do the same so these b******s are caught!

  • June 10, 2020 at 1:34 PM by an anonymous user from: St Louis, Missouri, United States

    I received a text saying my amazon account is temporarily locked

    • June 10, 2020 at 3:45 PM by info

      Go to and signin. If you are able to, the message is a scam.

  • April 28, 2020 at 1:56 PM by an anonymous user from: Portland, Oregon, United States

    I just received one today, saying that my account has been locked and no more purchases can be sent without correcting it. The mailer was "" I knew it was phony and didn't open it up.

  • April 13, 2020 at 2:00 PM by an anonymous user from: Rancho Santa Fe, California, United States

    how do I unlock my account due to a scam phishing

    • April 21, 2020 at 6:18 AM by an anonymous user from: Chadron, Nebraska, United States

      I've had two emails where I was told I had to verify my account information as all orders have been frozen until I did so. Almost did it but instead went to my account to see if this was true and to look for messages.

    • April 13, 2020 at 2:24 PM by info

      Go to

  • March 20, 2020 at 2:15 PM by an anonymous user from: Cleveland, Ohio, United States

    I received this one today, 3/20/20.

    "Re: [Action Required] Information for your Payment Please update before 24 hours or your account will be permanently locked 20/03/20."

    It asked me to re-register my card information and my address.

  • March 5, 2020 at 2:15 PM by an anonymous user from: Washington, District of Columbia, United States

    I received this today from <>

    Subject: Amazon: Update your billing information

    "Update your billing information

    Dear Amazon Customer,

    We have placed a hold on your Amazon account and all pending orders.

    We took this action the billing information you povided did not match the information on file with the card issuer.

    To resolve this issue, please verify now with the billing name, address, and telephone number registered to your payment card. If you have recently moved, you may need to update this information with the card issuer.

    Simply click on the button below :

    Update now (Note this link is hxxps://

    If we are unable to complete the verification process within 3 days, all pending orders will be cancelled. You will not be able to access your account until this process has been completed. We ask that you not open new accounts as any new order you place may be delayed.

    We appreciate your patience with our security measures.

    Thank you for your concern.


  • February 17, 2020 at 3:25 PM by an anonymous user from: Boston, Massachusetts, United States

    I received a voice message from someone purporting to be from Amazon security, stating that my credit card info had been used to open an account in a different name and address, and that a $750 purchase triggered a suspicious activity investigation.

    When I returned the call, the supposed customer service rep proceeded to guide me through a series of steps to refund the charge by opening an Apple Pay account using my bank debit card. It wasn't until the supposed customer service rep started to give me a name other than my own that I figured out it was a scam and hung up.

    To be cautious I cancelled the credit card on record and changed my bank card number.

    Then Amazon locked me out of my account for non-payment of charges.

    It's been a mess! Amazon has been less than helpful trying to straighten in all out.

  • January 2, 2020 at 5:55 PM by an anonymous user from: Saginaw, Michigan, United States

    I just got one of these emails today. It claimed my account was locked. Of course when I signed in to my account I discovered it was not true. The tip off was the email address was not a amazon address.

  • December 9, 2019 at 2:43 PM by info

    "From: "Amazon" <>

    Date: 9 December 2019 at 17:25:41 GMT

    Subject: Locked

    Customer Support

    Dear Customer,

    We have faced some problems with your account, So Please update your account details. If you do not update your account within 24 hours (from opening this email) will be officially permanently disabled.

    Update Now

    We hope to see you again soon."

    Here is another scam.

  • January 11, 2019 at 3:32 PM by an anonymous user from: Largo, Florida, United States

    Got the phishing text message today, it reminded me to go enable Two-Factor authentication on my amazon account. Probably not the outcome the scammers wanted. lol

  • January 7, 2019 at 3:08 PM by an anonymous user from: Waltham, Massachusetts, United States

    Received this:

    = =

    Date: 1/7/2019 (1:35pm EST):

    Subject: <Subject: Amazon! Account Lock!

    Please fill in the details>

    Amazon! Account lock! Please fill in the details hxxp://66d96983cf.cd19f7647c JtSewm/MbxXP.html?e=[myphonenumber] &kYh6lb-Qp5blkg

    = =

    Someone should give these people a "STUPID" sign.

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The "Amazon Account Locked" Phishing Scams Being Sent by Cybercriminals