Tom Shop at www.tomshop.shop is an Untrustworthy Online Store

I fell for the 2-in-1 duffel as well. They are a rip-off. The police should bust them and their website should be taken down.

I got SCAMMED by them! I ordered two duffel bags and got two cheap garment bags instead! They will not respond and I can't get my money back. DON'T BUY FROM THIS COMPANY!

Got scammed on the 2 in 1 duffel bag as well! The image is completely misleading.
Delivery took an eternity and after that, to get a 1 piece suit bag! I was even willing to return it at my cost for a full refund but their customer service got non-responsive at the time. Totally a waste of my time and money!

Has anyone ordered the over the shoulder purse?

I got scammed as well, my products never arrived. I think the webpage doesn't work anymore tho. We were one of the last ones to fall for it.

Goods not received and only a suit cover(inferior). Asked for refund, promised 75%, but refunded 100% then asked me to get in contact with them, to refund $7. Sure it is a scam!

"Dear customer,
Sorry to bother you again.
May I know have you received my last email about that we have refunded fully payment to you instead of partially payment? Would you please be so kind and give me a reply in the email?
As the customer service representative, I am really under extremely high pressure from the company because I have refunded the wrong amount, it is fair that I should be responsible for the loss, however, as I told you in the last email that I really have a very low monthly payment as a customer service representative, and by compensating the loss I have committed, I can hardly support my family, and this is a disaster to me.
Please kindly spend one minute to check below video to see the situation I am actually meeting now.
www.youtube.com/watch?v=k4lmmDIw0M4
https://we.tl/t-4LaUy4sN2V (If you cannot check the above Youtube video, then please click this link to download the video.)
I really hope you can kindly understand and pay the money that we have over refunded back to us, I will really appreciate your understanding and support, it will definitely help me a lot.
Hope to hear from you soon.
Have a nice day."

Same story here. No resemblance between the combination duffel/garment bag advertised and pictured on Facebook and the cheap garment sleeve I received. I don’t know what the role of Facebook is in these fraudulent ads but would be very interested to find out.

Hi,
I see a number of posts in here about the “Two-in-One Garmet Bag,” which I too ordered and was scammed on.
Their website advertised, via an extensive product description and photo gallery, a fairly nice travel bag. However, what I received was a super cheap button down shirt sleeve - the type you get when you purchase a suite or jacket from a somewhat upscale store like Harry Rosen - ot’s good enough to get your suit home from the store, but it’s not meant to leave the closet after that.
At first I thought perhaps the item I received was a throw-in that I hadnt noticed was part of the product I ordered, but when I went back to tomshop.shop to review, it definitely was not.
So my next step was to contact the company, ans this is when the runaround really began. They were very polite, apologized when I mentioned I received the wrong product, and asked me to send pictires of the product I did receive.
This seemed a reasonable request so I began that process, but I also thought I’d send some product photos from tomshop.shop for comparison, so as to make no mistake that what I received was a mistake.
That’s when the redflag’s really kicksd into overdrive. Low and behold, the product had been completely removed from their website! I searched for alternatives, but nothing.
At this point I knew I had been duped but I followed up with the photo request just to see the response. Afterall, it’s possible they pulled the produxt due to a legitimate clerical error.
No such luck though. They responded that I had received the correct product. Again, very polite though. Lol.
Any way, long story longer, after a number of back and forth emails they said that if I paid the return shipping they would provide a partial refund - no word on how much “partial” was.
Obviously it’s obsurd to be out of pocket for a product that wasnt ordered so my next step was to open a dispute with PayPal - whom I always use for such transactions rather then credit card or direct deposit because it is far easier to get ones money back in these types of sotuations.
After explaining my case, PayPal awarded me a full refund - yaaah! - but only if I return the item within 14 days and provide tracking details to PayPal - booooooo!
In any case, I’ll return the item, claim a moral victory, and spend the rest of my live long life warning people about tomshop.shop.
Clearly a win for me right!

I am in the same boat! I've been emailing back and forth, but now after 3 attempts, I have gotten the MailerDeamon response from their address. I will try pursuing a PayPal case against the charges...

What a ripoff. Ordered the Two-in-one Garment Bag.
Totally missed lead by the presentation. Nothing more than a glorified cheep one jacket garment jacket.
Never buy from this company. Big Fraud.

Stay away from this company. They will RIP you off. I ordered from them took over a month to get a product, even paid for faster service, but when saw it, it had me it was missing pieces. I called them starting getting all this run around bulls$'t now their email address doesn't work.
I contacted the fraud department to see what can be DDT one about this c**p.