Tom Shop at www.tomshop.shop is an Untrustworthy Online Store

Tom Shop at www.tomshop.shop is an Untrustworthy Online Store

The website www.tomshop.shop is an untrustworthy online store claiming to sell electronics and other products. Online users are advised to stay away from the untrustworthy website because they run the risk of receiving counterfeit goods, or poor quality goods that look nothing like what were advertised.

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Tom Shop at www.tomshop.shop



Emali: support@tomshop.shop

Phone Number:00852-66160781

BTREE Limited

20H,39 Mark Road,Hemel Hempstead,Herts,Buckinghamshire,United Kingdom HP2 7DN

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Comments, Questions and Reviews
(Total: 8)

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  • Feb 22, 2019 at 12:33 AM by an anonymous user from Auckland, New Zealand

    I also ordered the two in one garment but they delivered a suit dust cover. will not refund full amount to me.

    Do not under any circumstances DO NOT order anything from this website


  • Feb 21, 2019 at 4:54 PM by an anonymous user from Houston, Texas, United States

    I also ordered the 2n1 garment bag. Didn't happen. I received 2 plain garment bags which had zero resemblance to what I ordered. I also paid $24.00 including shipping so it's not worth the time, money or energy to send this back but I will inform PayPal of this situation since I used them to facilitate this purchase.


  • Feb 21, 2019 at 8:10 AM by an anonymous user from Philadelphia, Pennsylvania, United States

    I just received what I thought would be a combination garment/duffel bag, which I saw advertised - first, I think, on Facebook - then on the Tomshop website. There was a very nice video showing what appeared to be a really ingenious, useful piece of luggage at a steep discount. ("Original price" was something much higher than the $24 I paid, including shipping.

    What arrived was a shoddy, useless "garment bag" that doesn't even zip closed. I should have known something was wrong just based on the size and weight of the package before I even opened it. I emailed the Gmail address and was contacted within 24 hours, asking for an invoice number L(which they don't provide, just an order number) and other details. I'll send what I can, including a photo.

    At this point, I don't expect any kind of satisfaction, much less my money back, but I'll try. I could kick myself since it was pretty clear from the website that this was probably a Chinese outfit (the English is always a little off on those sites) AND because I've been burned before by ads that pop up on Facebook with incredible deals on stuff that winds up being junk: shoddy goods, workmanship, sizes WAY off... I swore I'd never do it again, so shame on me. I just hope other folks see this and avoid this site like the plague.

    I also think FB should be notified that they're pushing fraudulent sites, as well as the real Tomshop.com (NOT.shop) which apparently sells fine women's stuff.


  • Jan 23, 2019 at 10:21 AM by an anonymous user from Roslyn, New York, United States

    If only I had seen this before ordering something... that arrived SLICED BY A BOX CUTTER, and that they refused to issue a full refund for or replace.

    I only got a partial refund because I paid with PayPal and opened a case with them.

    Company with no ethics.


  • Jan 11, 2019 at 10:41 AM by info

    Receieved via email:

    "Fraudulent Emails: pentyukhinai5@gmail.com

    Any websites that provide personal emails and WhatsApp phone #’s and have no other way of contact except email and no actual business customer service phone #, is fraud.

    Purchased a product from TOMSHOP, called 5 In 1 Iron, they are fraudulent, because product is from China, so will not be same product. They did not state they are from China on the website tomshop.shop, so not aware product is coming from China. How they continue their business and get their money’s worth, not able to get into contact with them so they if purchased with PayPal you Can file a dispute to get the money back, and they end up getting paid either way. They are aware of this because they mention if you issued a PayPal dispute they will not issue refund, they do not state that though, they say it is PayPal holding the funds and PayPal will withhold the money. I do not believe that is true, it is a way they scam people and still get their money’s worth and customer is able to get their money back from PayPal. I know this is the one of the ways they scam through PayPal. If do not cancel the order before shipping, they do not give you a return label or any info on return address, they just keep negotiating a percentage to give back to you and if not satisfied with percentage will just keep telling you large percentage , but will never give you a full refund, even when you tell them product is of poor quality. This is the way they scam you, once you received the product.

    Another Company that is fraudulent is SBD CO, purchased an flat iron from then, poor quality and not what expected and was from China. Tried to get return address or return label from them and did not want to give me full refund, kept telling me to keep it and will just give me a percentage of a refund. I had already disputed it by that time because the emails they put to contact them were invalid emails and kept getting MailerDaemon back, which means invalid email so I thought would not be able to get my refund since could not contact them, so filed a PayPal dispute in which I did get my full refund, I had send several emails so one of them was valid, which is as follows:
    Fraudulent E-mail

    They replied and did the whole percentage thing and said they would issue a refund, but said if had issued a PayPal dispute would not receive it again claiming PayPal would put it on hold and never get it. I did not push it because I had already got my full refund from PayPal and had issued a dispute and could not do anything because had told me PayPal would not issue refund if issued dispute. These are their methods and scams fraudulent ways, let everyone be aware of this.

    Another Company that is Fraudulent is Glamour Place, I purchased a 3 in 1 Gel

    Polish Pen, emailed:

    Fraudulent E-mail
    asking for teaching # because had been 4 to 6 weeks and had not received the product, have not responded and sent the email on Jan 2nd. They are also fraudulent and do not even send the product.

    I hope this helps other people from getting scammed the way I have been getting scammed. I will have to dispute that charge with PayPal to get my money back. My advice is to always chk the return policy and check if they provide a return address if they do not, it is a scam, do not purchase product. Also check ways to contact them, if they provide a personal email to WhatsApp number, it is a scam. They are tricky though because they do put an email that looks legit, which starts with info@ whatever the name of their company is, be careful with that because usually they do not give you other ways to contact until you actually have made the purchase that is when they give you a personal email and WhatsApp as way to contact them. Any WhatsApp number that begins with 852, is a China number, it is fraudulent. Hopefully this information helps many but many people. I have been scammed so many times, but was usually purchases through phone, these are clever ways they scam through online purchases. Be careful and be aware, even if it’s sponsored on FB or Instagram does not mean they are legit businesses companies. I have already purchased 3 products from sponsored ad and they ended up being fraudulent. Become educated and aware of these type of scams. Thank you!



  • Dec 5, 2018 at 9:13 AM by an anonymous user from Bedminster, New Jersey, United States



  • Nov 28, 2018 at 9:22 AM by an anonymous user from Sunnyvale, California, United States

    I ordered a flat iron from tomshop, it says it woud take 2 to 5 days; haven't received it yet and I hope I have not just been scammed.


    • Dec 5, 2018 at 9:11 AM by an anonymous user from Bedminster, New Jersey, United States

      I ordered one also and I have sent emails. It is a scam so sorry. I am reporting them to BBB of investigation.


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