Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
TELUS customers who have received messages like the one the below, which claim they need to update and confirm their account information t prevent to suspension, are asked to delete the same emails. This is because cybercriminals are sending out fake TELUS messages like the one below, with links to phishing websites that steal online account credentials (usernames and password). Once the cybercriminals have received the stolen credentials, they will hijack the accounts and use them fraudulently.
From: eBillSent: Sunday, September 16, 2018 1:43 PMSubject: Update your Billing InformationTELUSYour account is on hold.-Payment failure-HelloWe're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.Update Account NowTo prevent the suspension of all services, update and confirm your billing information today.You have received this mandatory email service announcement to update you about important changes to you TELUS account.Sincerely,TELUS Communications Team© 2018 TELUS Communications. All Rights Reserved.
From: eBill
Sent: Sunday, September 16, 2018 1:43 PM
Subject: Update your Billing Information
TELUS
Your account is on hold.
-Payment failure-
Hello
We're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.
Update Account Now
To prevent the suspension of all services, update and confirm your billing information today.
You have received this mandatory email service announcement to update you about important changes to you TELUS account.
Sincerely,
TELUS Communications Team
© 2018 TELUS Communications. All Rights Reserved.
It is recommended that TELUS customers contact them directly to verify if their accounts have actually been suspended or placed on hold. TELUS customers can go directly to their website at www.telus.com and for contact information or click here to go directly to their Contact Us page.
TELUS customers who have been tricked by the phishing scam are asked to change their passwords and contact TELUS for help.
5
I got this today: "We inform you that we were unable to process your last bill payment. There are two possible reasons : ● A recent change in your personal information. (eg: billing address, phone number) ● Expired billing information. Update here To avoid a sudden service interruption, we need you to confirm and update your billing information as soon as possible. Thank you for choosing TELUS."
I got this phone scam today, he said he was Jerry Hall line #859135 phone numbers were 415-853-5762, wanted me to give him information to update my TELUS account. I did nothing
Here is another scam:---------- Forwarded message ----------From: "Service" Date: Wed, Apr 3, 2019 at 9:23 AM -0600Subject: -TELUS - Update your billing details. ID:eu-72135TELUSHi,We reserve the right to put your account on hold in the event that we determine that your last payment was not authorized. To prevent the suspension of all services,please log in to your account and update and your billing information today.https://www.telus.com/UpdateBillingThis e-mail has been sent to you by Telus to inform you that we were unable to process your last bill payment.Sincerely,TELUS SupportTELUS, the TELUS logo, the future is friendly and telus.com are trademarks of TELUS Corporation, used under license.© 2019 TELUS. All rights reserved.
Here is another scam:"From: Date: Tue, Dec 4, 2018 at 7:23 AMSubject: Re: Update your billing information .#086398994TELUS LogoWe inform you that our system were unable to process your last bill payment.Here some possible reasons:A recent change in your personal information (eg: billing address, phone number)Unsuccessful payment authorizationIncomplete/Incorrect/Expired payment informationTo avoid a sudden service interruption, we request you to confirm and update your billing information as soon as possible. Update now. Sincerely,The TELUS team"
I received an email exactly like the above phishing one this morning Oct 19, 2018, and tried to contact TELUS but the wait was 1 hour and the "chat" system they have now only directs you to pre-set questions.The email was sent from"I searched online and found this information, so I'm deleting the email.Thank you.
