The "TELUS Update your Billing Information" Phishing Scam

TELUS customers who have received messages like the one the below, which claim they need to update and confirm their account information t prevent to suspension, are asked to delete the same emails. This is because cybercriminals are sending out fake TELUS messages like the one below, with links to phishing websites that steal online account credentials (usernames and password). Once the cybercriminals have received the stolen credentials, they will hijack the accounts and use them fraudulently.

The TELUS Update your Billing Information Phishing Scam

The "TELUS Update your Billing Information" Phishing Scam

From: eBill

Sent: Sunday, September 16, 2018 1:43 PM

Subject: Update your Billing Information


Your account is on hold.

-Payment failure-


We're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.

Update Account Now

To prevent the suspension of all services, update and confirm your billing information today.

You have received this mandatory email service announcement to update you about important changes to you TELUS account.


TELUS Communications Team

© 2018 TELUS Communications. All Rights Reserved.

It is recommended that TELUS customers contact them directly to verify if their accounts have actually been suspended or placed on hold. TELUS customers can go directly to their website at and for contact information or click here to go directly to their Contact Us page.

TELUS customers who have been tricked by the phishing scam are asked to change their passwords and contact TELUS for help.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 5)

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March 5, 2020 at 2:23 PM by
The "TELUS Update your Billing Information" Phishing Scam
an anonymous user from: Atlanta, Georgia, United States

I got this today:

"We inform you that we were unable to process your last bill payment.

There are two possible reasons :

● A recent change in your personal information. (eg: billing address, phone number)

● Expired billing information.

Update here <hxxp://>

To avoid a sudden service interruption, we need you to confirm and update your billing information as soon as possible.

Thank you for choosing TELUS."


July 29, 2019 at 9:35 PM by
The "TELUS Update your Billing Information" Phishing Scam
an anonymous user from: Victoria, British Columbia, Canada

I got this phone scam today, he said he was Jerry Hall line #859135 phone numbers were 415-853-5762, wanted me to give him information to update my TELUS account. I did nothing


April 4, 2019 at 11:34 AM by
The "TELUS Update your Billing Information" Phishing Scam

Here is another scam:

- Forwarded message -

From: "Service" <>

Date: Wed, Apr 3, 2019 at 9:23 AM -0600

Subject: @TELUS - Update your billing details. ID:eu-72135



We reserve the right to put your account on hold in the event that we determine that your last payment was not authorized. To prevent the suspension of all services,please log in to your account and update and your billing information today.

This e-mail has been sent to you by Telus to inform you that we were unable to process your last bill payment.


TELUS Support

TELUS, the TELUS logo, the future is friendly and are trademarks of TELUS Corporation, used under license.

© 2019 TELUS. All rights reserved.


December 4, 2018 at 1:04 PM by
The "TELUS Update your Billing Information" Phishing Scam

Here is another scam:

"From: <>

Date: Tue, Dec 4, 2018 at 7:23 AM

Subject: Re: Update your billing information .#086398994


We inform you that our system were unable to process your last bill payment.

Here some possible reasons:

A recent change in your personal information (eg: billing address, phone number)

Unsuccessful payment authorization

Incomplete/Incorrect/Expired payment information

To avoid a sudden service interruption, we request you to confirm and update your billing information as soon as possible. Update now.


The TELUS team"


October 19, 2018 at 11:57 AM by
The "TELUS Update your Billing Information" Phishing Scam
an anonymous user from: Surrey, British Columbia, Canada

I received an email exactly like the above phishing one this morning Oct 19, 2018, and tried to contact TELUS but the wait was 1 hour and the "chat" system they have now only directs you to pre-set questions.

The email was sent from"<" which should be a big red alert if you notice it!

I searched online and found this information, so I'm deleting the email.

Thank you.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

The "TELUS Update your Billing Information" Phishing Scam