The "TELUS Update your Billing Information" Phishing Scam

The "TELUS Update your Billing Information" Phishing Scam

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TELUS customers who have received messages like the one the below, which claim they need to update and confirm their account information t prevent to suspension, are asked to delete the same emails. This is because cybercriminals are sending out fake TELUS messages like the one below, with links to phishing websites that steal online account credentials (usernames and password). Once the cybercriminals have received the stolen credentials, they will hijack the accounts and use them fraudulently.

The "TELUS Update your Billing Information" Phishing Scam

From: eBill

Sent: Sunday, September 16, 2018 1:43 PM

Subject: Update your Billing Information


Your account is on hold.

-Payment failure-


We're having some trouble with your current billing information. This indicates that there's something wrong with your payment method.

Update Account Now

To prevent the suspension of all services, update and confirm your billing information today.

You have received this mandatory email service announcement to update you about important changes to you TELUS account.


TELUS Communications Team

© 2018 TELUS Communications. All Rights Reserved.

It is recommended that TELUS customers contact them directly to verify if their accounts have actually been suspended or placed on hold. TELUS customers can go directly to their website at www.telus.com and for contact information or click here to go directly to their Contact Us page.

TELUS customers who have been tricked by the phishing scam are asked to change their passwords and contact TELUS for help.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Please share what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com

Also, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent.

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Comments, Questions, Answers, or Reviews
(Total: 3)

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  • April 4, 2019 at 11:34 AM by info

    Here is another scam:

    ---------- Forwarded message ----------

    From: "Service" <fakito9241re@park.ca>

    Date: Wed, Apr 3, 2019 at 9:23 AM -0600

    Subject: @TELUS - Update your billing details. ID:eu-72135



    We reserve the right to put your account on hold in the event that we determine that your last payment was not authorized. To prevent the suspension of all services,please log in to your account and update and your billing information today.


    This e-mail has been sent to you by Telus to inform you that we were unable to process your last bill payment.


    TELUS Support

    TELUS, the TELUS logo, the future is friendly and telus.com are trademarks of TELUS Corporation, used under license.

    © 2019 TELUS. All rights reserved.


  • December 4, 2018 at 1:04 PM by info

    Here is another scam:

    "From: <INFO@telus.net>

    Date: Tue, Dec 4, 2018 at 7:23 AM

    Subject: Re: Update your billing information .#086398994

    TELUS Logo

    We inform you that our system were unable to process your last bill payment.

    Here some possible reasons:

    A recent change in your personal information (eg: billing address, phone number)

    Unsuccessful payment authorization

    Incomplete/Incorrect/Expired payment information

    To avoid a sudden service interruption, we request you to confirm and update your billing information as soon as possible. Update now.


    The TELUS team"


  • October 19, 2018 at 11:57 AM by an anonymous user from Surrey, British Columbia, Canada

    I received an email exactly like the above phishing one this morning Oct 19, 2018, and tried to contact TELUS but the wait was 1 hour and the "chat" system they have now only directs you to pre-set questions.

    The email was sent from"<ebill-74401@inthedoghousegrooming.com" which should be a big red alert if you notice it!

    I searched online and found this information, so I'm deleting the email.

    Thank you.


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The "TELUS Update your Billing Information" Phishing Scam