Fraudsters often "spoof" their email addresses, text links, and phone numbers so they appear to come from a trusted source, when in reality that is not the case. Be wary of unexpected emails and text messages, even those that appear to come from PNC, asking you to follow links and/or provide personal information. While PNC Bank may occasionally ask you to reply to a text message, we will never ask you to click a link from a text.
How to Spot and Report a PNC Phishing Scam
Text messages and emails containing certain red flags should alert recipients to a possible phishing or SMiShing attack, including:
- Grammatical errors
- Offering fantastic prizes
- Creating a sense of urgency
- Requesting personally identifiable information (PII)
- Requesting user IDs and passwords
- Threatening with consequences
- Making demands
If you suspect you have received a suspicious text message, take precautions to avoid a phish:
- Do not respond to suspicious text message before confirming it is from a trusted source.
- Do not click links in a suspicious phish.
- Do not respond to a text message requesting personal or financial information like credit card numbers, Social Security numbers or other banking information.
- Do not call a phone number contained in a suspected phish. Go directly to a known source of information for contact information, such as the company’s legitimate website.
How to Protect Your PNC Accounts
If you suspect that your personal information may have been exposed, take these important steps, then be on high alert for signs of identity theft and phishing.
- Review your financial statements and online transaction activity. If you notice unauthorized activity on your account, contact us immediately at 888-PNC-Bank (888-762-2265) or stop by your local branch. Representatives are available Monday through Friday from 7:00 a.m. until 10:00 p.m. and Saturday and Sunday from 8:00 a.m. until 5:00 p.m. Please contact your local branch for hours of operation.
- Check your credit report. You can request one free copy of your credit report every 12 months from each of the three credit bureaus at www.annualcreditreport.com. Consider spreading out your reviews, checking one report every four months. Make sure that all the information on your report is accurate. If there is any suspicious activity, contact the credit bureau.
- Place a fraud alert on your credit profile, which prompts potential lenders to contact you directly for authorization prior to opening new accounts in your name. A fraud alert placed with one credit bureau will automatically extend to the other two bureaus, and remains active for one year.
- Consider placing a security freeze on your credit profile. A security freeze blocks all inquiries into your credit report, and must be removed prior to applying for new credit accounts. As of September 21, 2018, there is no charge to add or remove a security freeze. Unlike fraud alerts, a security freeze placed with one credit bureau will not extend to the other two bureaus, and must be activated with each bureau individually.
- Set up PNC Alerts to Your Accounts. Monitor your account by setting up PNC Alerts to be notified by email or text message regarding certain activity on your PNC accounts, including:
- Receive notification of your balances and important activity.
- Know when your direct deposit has arrived.
- Get notification when overdrafts have occurred.
- Monitor your card transactions such as online, phone or international purchases.
What to do if you receive a Suspicious Message
If you suspect that you've RECEIVED a fraudulent e-mail that appears to be from PNC Bank:
- Do NOT respond
- Do NOT click on any links
- Do NOT provide any personal information
- Forward the email to PNC Bank email@example.com
- Delete the email
If you responded or disclosed your personal information to a possible fraudulent message, notify PNC Bank's Online Banking Team immediately at 1-800-762-2035 or visit us at a local branch.
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