Is Videals Store a Scam Online Shop?

Is Videals Store a Scam Online Shop?

Videals Store at www.videals.store is untrustworthy online store. Online users are advised to stay away from the untrustworthy website because those who shop from it run the risk of receiving counterfeit goods or nothing at all. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.

Information about videals.store

E-MAIL: support@helpneedcustomer.com

ADDRESS：WOFUN COMPANY LIMITED 16 St Martin's Le Grand St Paul's, London, United Kingdom, EC1A 4EN

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Comments, Questions, Answers, or Reviews

Comments (Total: 17)

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  • May 14, 2020 at 3:58 PM by an anonymous user from: Bloomfield, New Jersey, United States

    Hi my name is Nector in December 23. I order heat jacket and battery for the jacket. I receive the tracking number but never received merchandise.

  • February 4, 2020 at 3:20 PM by an anonymous user from: Oak Park, Illinois, United States

    Ordered their Christmas special in November for a vest, gloves, and jacket. Tried canceling ordered after a month of no products, gave me a Fed Ex tracking number. Received the goods at the end of January. I tried PayPal to get my money back, but since goods were delivered 1.5 months later, I could not get a refund. Emailed company and they said to send a picture of the products, I did. Never got a return address. I plan on continuing to email them daily. I suggest we all do the same. Do not order from the company, products are cheap and they do not follow their promise of 100% guarantee.

    • February 16, 2020 at 12:45 PM by an anonymous user from: Woburn, Massachusetts, United States

      I tried cancelling the same day. They responded 3 days later for a reason. I didn't see it. I ordered November 23, cancelled November 23,they shipped in January. I tried to get cancel it. They never replied to my emails and told Citibank that I didn't return it. I can't get it off my credit card. I think I need to call the Attorney Generals number at this point.

  • January 23, 2020 at 3:28 PM by an anonymous user from: Spartanburg, South Carolina, United States

    I ordered a vest and pair of gloves the first of November for a Christmas gift. After NUMEROUS emails, I finally was sent a tracking number; however, when I tracked it, everything was written in Chinese. After several more emails, and several more weeks, I finally received my order last week (mid-Jan). The gloves are great but the vest is WAY too small. I ordered a 2X, not knowing it was not US sizes, and this vest is about a small-medium in US sizes. Very disappointed! I won't try to send it back, but will find someone to give it to. DO NOT ORDER FROM THIS STORE!

  • January 22, 2020 at 6:49 AM by an anonymous user from: Quincy, Massachusetts, United States

    I ordered 2 vests on Dec 16 2019 I ordered 2 vests as Xmas presents. I emailed the company and I received another email saying that it’s on it’s way. Well, here it is, Jan 22, and no vests

  • January 20, 2020 at 9:12 AM by an anonymous user from: Phoenix, Arizona, United States

    I ordered 2 vests, paid through PayPal on Dec. 16, 2019. I filed a "did not receive item" through PayPal on Jan 6,2020. Finally got refunded on Jan 17. I have researched many companies, many sites and it seems 99% of them come from China, via the UK, via India. I ordered through Videals but discovered the company has many different names and no way to contact any of them. The legit ones sold are going to cost anywhere from $160 to $350. So that old saying if it sounds too good to be true it probably is. I should have heeded that. But PayPal refunded within 32 days so don't wait to file a claim.

  • January 16, 2020 at 11:48 AM by an anonymous user from: Wilmington, North Carolina, United States

    Ordered one of their vests have not received the order two to three months; why does FB let them advertise with them, sounds like their on it?

    • January 16, 2020 at 1:07 PM by an anonymous user from: Boston, Massachusetts, United States

      Have run in to the same problem. Ordered a heated vest on 11-24-19. Videal/Pat Pal charged my debit card $44.00 for the item. Never received it. Videals says it's 0n the way. Videals gives me no response when you email their Customer Help Email Address.

  • January 14, 2020 at 11:00 AM by an anonymous user from: Owatonna, Minnesota, United States

    I got the vests but it took 5 weeks. Emailed their customer service and got a response after a week saying they had do many responses that they would get back to me in 5 to 7 days. Then they needed all my info again. Do not use them! Came from China, service non-existent, not sure how secure they are.

  • January 13, 2020 at 9:55 PM by an anonymous user from: Weatherford, Texas, United States

    I finally received 2 vests after about 3 weeks. Several emails with auto-responses. Still on its way. Well, some kind of cheap plastic looking vest came. But it is not what they advertised. No battery, instructions, just thin little cheap vests. I don’t know what to do contact pay pal to get reimbursed? Be more than happy to send these So call vest back.

  • December 25, 2019 at 11:14 PM by an anonymous user from: Phoenix, Arizona, United States

    If you paid through PayPal they will refund your money.

    Might take awhile but it's something.

    I too ordered through them and are corresponding (bugging Videals) daily through PayPal messages.

    Videals email is xing1938@163.com.

    They sent me a tracking number and according to the tracking data base my vests are being mailed from India.

    And comes up as having no record of that number.

    Bug them every day if you can.

    If I'd know when I ordered, yes off FB, that the order would go to the UK, to Singapore, and shipped from India? There's a mouse in the rathole there somewhere.

    • January 3, 2020 at 11:53 PM by an anonymous user from: Augusta, Georgia, United States

      same here, tracking doesn't exist

  • December 25, 2019 at 11:34 AM by an anonymous user from: Kuna, Idaho, United States

    DO NOT SHOP HERE!,

    Unfortunately I did… and after a month have not received my purchase.

    FS

  • December 18, 2019 at 10:59 PM by an anonymous user from: Honolulu, Hawaii, United States

    I ordered a heated vest from Videals Store. FB ad is a scam. No response; sent 2 emails to support@helpneedcustomer.com.

    • December 22, 2019 at 5:58 PM by an anonymous user from: Providence, Rhode Island, United States

      Same here. I ordered Dec 3 and 3 emails, no vest, no reply. I'm contacting my bank tomorrow.

  • December 17, 2019 at 1:04 PM by an anonymous user from: Fort Lauderdale, Florida, United States

    Also believe a scam; ordered four vests and paid a rush fee for delivery. No phone number and customer service provides no contact support. Disappointing. Why FB allows them to solicit I don't know - but I also learned a lesson. Never shop on FB.

  • December 13, 2019 at 9:40 AM by an anonymous user from: Medina, New York, United States

    I order with Videals on November 16 and today is december 13 and I do not have my order. I have sent emails to customer service and have received mail failure demon notices.

    My order number changed twice and the customer service email changed 4 times.

    obviously unhappy as this was Christmas gift for relative.

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Is Videals Store a Scam Online Shop?