Is the TorchexPro Flashlight a Scam?

Total rip off. it's been 3 months off then telling me they'll ship it next we. they had no problem taking my money.

I ordered my Tactilax laser 6 weeks ago with no response, I paid IN ADVANCE and no emails have been answered, I found the add through Meta, got completely ripped off

I ordered mine in 2019 and still no news. How can I get my money back ?

This is total scamm I ordered mine almost a year ago and ordered a blue one as well and I received the green one.. how can I get my money back.

Seven months after taking my money I have yet to receive my laser, the excuses are that the Chinese are unable to fill orders, that Covid19 has delayed dispatch, etc, etc, etc. Meanwhile, I have ordered many items from China with delivery on average in ten days.
It is a scam, pure and simple. Be advised an avoid losing your money. My personal details were also sold to the Darkweb and while I cannot prove that TorchexPro had anything to do with this, it is all very fishy. Have caution.
Chris ...

Yes a scam- the aluminuxx-was not as advertised-came with no battery, no warning that they couldn't include batteries [allegedly because of US Customs] - another lie, anything else coming from China [YES it is shipped from China- both laser and flashlight] has always included batteries unless told batteries not included. the ad I replied to said so many uses or so much time between charge. but I had to buy the batteries AFTER MARKET, the laser was supposed to burn, it only points, doesn't ignite paper, matches - anything except my contempt for scammers. I contacted the company, it's now 6 months and they still haven't filled my correct order, refunded, or replaced the item. The terms I read after contacting the scammers claimed you cannot return it without a return order.. I requested the order return, was then redirectwed to another site that said before they refund they need to test the product, but gave no information as to where to send it to to BE tested. So YES!!! the aluminux burning laser IS IN FACT A SCAM

This is true because when I made the suggestion that they sent me the wrong laser they wanted proof that I did purchase the blue one and when it even says it on the package that they sent to me I sent them screenshots in an email & then blocked me from making any more comments

I ordered 3 sets they never arrived. its a scam

They send what we pay for. The flashlight comes with the 18650 battery, but the laser does not come with a battery and it does not take the same type of battery as the flashlight (18650). They said it requires a 16430 battery but when I tried to close (s***w in) the end, it won't s***w in as if the battery was too long. I don't know if they even have 16430 flat head batteries as the common 18650 does.

TorchX is a TOTAL SCAM. They don't even have them... you will NEVER GET one.

I ordered my blue light aluminox laser in jan, 2020 it arrived april 27, and ITS NOT EVEN A BLUE LASER THAT BURNS, its a green weak a*s laser pointer AND DOES NOT BURN. THIS COMPANY IS A SCAM COMPANY

Dido....mine came green and it does not burn anything minus your retina! And I just got mine...I ordered it in January....yes it took 1/4 of a year to get.....with no batteries

What batteries did it take?

I bought the laser back in January, 2020 and received a tracking number. I followed the tracking number all the way until Feb 26 and it said the item had cleared customs in California and was in route. That is the last update on the tracking number from the post office. They don't know what happened to it and after 20 emails to the company nothing but the same email answer everytime. They are a total scam and will take your money and give you nothing in return. I wish there were anything we could do but there is nothing we can do. They are nothing but low life pieces of trash taking our hard earned money.

Got me for $40. 3 months later my order is still in fulfillment stage even though I got a notification that my order has been shipped. I tried filing a dispute with my bank but since it's been over 30 days, I'm out the $40. Lesson learned! DO NOT BUY FROM THIS COMPANY!

Piece of c**p. Arrived with no battery. What a scam. DO NOT FALL FOR IT.

Been waiting over three months. Guess the dog eaters got me for $40.

I did receive my Aluminux laser from TorchexPRO, however it is not as advertised. Website claims "up to 30000mW". The one I received has a label "200mW". It is not even warm to the touch let alone a fire starter. Rip-off!

Same issue here, ordered over 2 months ago and the only thing I have received is excuses and how they are a reliable company, they are not and they need to be shut down.

support-torchexproc.com

torchexprousa-gmail.com

storetorchexpro-gmail.com

Stay as far as you can from this company they will keep your money and your ORDER! I placed my order in November 2019 and it has been one excuse after another. After over 50 email exchange. Still nothing. And about the Flashlight my cousin got his and of course it's nothing to what they advertised, nothing at all. So please stay the h**l away from this SCUM BAGS.

Same situation here. I ordered mine in December 2019, and recieved a dead tracking number a few days. But after a month had passed and the tracking still didn't bring any info back and its obviously not shipped. So then I started to email customer support and 5 times I got this same reply:
Thank you for contacting TorchexPRO.

I will always be here to help you, we are a responsible company. We also ask for your patience, since follow-up updates may present delays. We appreciate your understanding. We have had too much traffic in sales and We regret so much delays.

We are working for you. Good day

Adam.
TorchexPRO support team.

The name at the bottom would change, but the rest would always say the same thing. This p****d me off, so I began demanding my money back and what do you know....same email reply! They didn't even address the content of my email, nothing to indicate they even read the emails. So I guess I got ripped off for $40.00. It's obvious that unless I want to spend $40 more in calls to China,(and then it's gonna be the same runaround) I just have to take the burn and live with the lesson.
I feel Facebook is partly responsible because they allow such shady scammers to use their platform to run their theft ring. But, we already know how much Facebook cares for its users, and isn't worth the energy! But I will use that energy to spread awareness anywhere I can about these scam artists.

My girlfriend ordered one for my birthday and 2 months later I still have not received one, nor have I gotten a tracking number that works. I emailed them repeatedly and all I get is a canned response about what a responsible company they are and now I'm seeing identical ads like the ones for the "aluminux," only now it's for a torchelax or something like that but the format is EXACTLY THE SAME. Don't give them your money it's a scam

support-torchexproc.com

torchexprousa-gmail.com

storetorchexpro-gmail.com

Stay as far as you can from this company they will keep your money and your ORDER! I placed my order in November 2019 and it has been one excuse after another. After over 50 email exchange. Still nothing. And about the Flashlight my cousin got his and of course it's nothing to what they advertised, nothing at all. So please stay the h**l away from this SCUM BAGS.

I bought one and it worked three times. I contacted them and all I get it how of a responsible company they are. Bull$hit they will not replace it or refund. Scammers they are.

support-torchexproc.com

torchexprousa-gmail.com

storetorchexpro-gmail.com

Stay as far as you can from this company they will keep your money and your ORDER! I placed my order in November 2019 and it has been one excuse after another. After over 50 email exchange. Still nothing. And about the Flashlight my cousin got his and of course it's nothing to what they advertised, nothing at all. So please stay the h**l away from this SCUM BAGS.

This company is a SCAM. I contacted BBB about it and I suggest everyone do the same.
If nothing else inform any and everyone possible so that they can’t scam others.
My order was placed over 2 months ago and still no tracking number.

I ordered the aluminux laser from them back in December and still have not received my order to date yet! When I try to track the order it just says “order in fulfilment process” whatever that means. I’ve tried to contact them on numerous occasions and have had no reply.

I paid for a blue light laser and got NOTHING at all. I bought it through an advert on Facebook and waited for the product to arrive, nothing has yet arrived and it is now a month later. This whole company is a scan. Don't trust them to give you anything for your hard earned cash.

I ordered the the blue light laser that was suppose to get hot enough to burn. What we received was a green laser with no battery or lenses and does not get hot enough to burn something. Paid another $28.00 for a couple of batteries but pretty much useless.

SCAM! I ordered this product for my son for Christmas. I received confirmation that it shipped on December 20, 2019. I finally received it on February 14, 2020 nearly 2 months after it was shipped. I ordered the the blue light laser that was suppose to get hot enough to burn. What we received was a green laser with no battery or lenses and does not get hot enough to burn something. Like many others, the tracking number was bogus and did not work either.

Yea, I got mine today and I was using a global mail tracker called 17track to follow it and ur right, on what came in the mail, its just garbage. I ordered one from wish.com and it actual sent me what it says it came with, so I think its best u boycott torchpro and order from wish.com, because I found out that wish.com is more reliable than this dumb company.
So if anyone reads this, just be careful where u order stuff from and do ur research first before u buy items in general

The very exact thing happened to me, almost word for word.I am now trying to get in touch with them about this issue. I guess I was lucky enough to get anything for my money. STAY AS FAR AWAY AS YOU CAN FROM THIS WEBSITE.

I got the same crappy green laser, took 80 days to get this junk.

Definiely a scam. This outfit are liars, misrepresent the products badly, charge your credit card immediately, does not answer emails, if you post anything critical about them on their Facebook adverts, they're very fast to delete your comments. I placed an order for the TORCHEXPRO high output flashlight and the TACTILAX high power blue laser way back in mid November 2019. They send me an email reply saying it would take about 4 days processing before sending the shipping notification, well it was over 3 weeks, and the tracking number they sent me was bogus. By mid January 2020 nothing changed, I'd sent them two emails asking whats up, the second one I told them I'd give them until Friday Jan 17 to respond or the items to show up in my mail or I would contact my credit card bank to report fraud and initiate a chargeback. On Monday I get a new email with a new tracking number, which was valid on all the international post tracking websites and the package arrived in my mailbox Monday Feb 10th, nearly 3 months after the order was placed. The products are not as represented. No rechargable batteries were included at all. The TorchExPro flashlight has a triple AAA battery cage inside it, you must provide your own 3 AAA rechargable batteries, there's no documentation whatsoever. It does have a micro USB connector on the flashlight, looks like it might be able to charge rechargable batteries if you put them into the cage, nothing says whether it's for NiMH or LION types, or both. I powered it up with normal alkaline AAA batteries, the flashlight functions, but nothing like it was advertised. Compared to my known 580 lumen flashlight, it's got a slightly bigger LES in it, shining both side by side onto a wall it's slightly brighter, I'd estimate it is 650 lumens, maybe 700 tops. And as such, three AAA batteries is way too wimpy of a power source. It sucks three brand new alkaline AAA batteries completely dry like a vampire in about 20 minutes runtime needs to be supplied with at minimum 4 AA batteries to not be laughably short runtime, and Bright enough to burn paper? Bwahahahaha that's funny to even pretend to think it can. Nope, Just a bigger, typically C battery size LED shoved in a triple AAA battery housing. At least it works.

The TACTILAX was not sent. Instead they substituted a wimpy <200mw green laser pointer diode 538nm wavelength installed into the same big massive machined aluminum case. It came with no battery at all, no documentation at all, doesn't even indicate which end should be and - for the single round battery to go inside, presumably an 18650 style 3.7v lithium battery . The advertised product I ordered claimed up to 30000mw piwer and 445nm wavelength (blue) laser module, TWO rechargable lithium batteries and five different s***w-in laser pattern lenses, I received zero batteries, zero lenses, and a briggs &stratton 3hp1-cylinder lawn mower engine when promised a 300hp turbocharged V6 (that's an analogy, and a sarcastic humor parable in case you didn't "get it")

I kinda expected the product descriptions to be a little bit exaggerated, but what I actually received.... nearly a quarter if a year after placing the order and getting charged for it immediately, redefines exaggerated false advertising and intentional fraudulent business practices. I got freakin' ripped off.... bigtime. Don't throw your money away to these cn artists.

Absolutely a scam. Mine for $49.00 came a little over 2 months. No battery, NO lense at all, no charger, no instructions.. Bought a useless piece of metal..

Scam all the way! I ordered a blue laser got a green laser a month later After repeated attempts to contact someone about a replacement for the blue laser I purchased I've gotten no response. The green laser I got came in a thin plastic type envelope with a small bubble sleeve around it! You can get a high powered blue cutting laser on eBay ,with case and infra red glasses battery charger and rechargeable batteries (also my wrong laser came with no batteries or charger, which they conveniently forgot to mention when purchased!)
DONT BUY FROM THEM ,THEY ARE CROOKS AND SCAMMERS!

Ordered mine Dec 2019 didn't and receive a package; till feb 2020 I thought I was ordering a flashlight but what they sent was a green lazer. So I looked up my order information. It seems I didn't order a flashlight or a green lazer. The order they are showing is for a blue lazer,really. Well I have no use for a laser green, blue whatever. I've been requesting a return label and all I'm getting back from this fraudulent company is that they want proof of what I ordered so I sent them a screenshot. Of there receipt from them for a blue laser for almost 50.00 dollars. And sent them pictures of the green lazer. As they wanted proof pretty cut and dry plain and simple. Just send me a return label and issue me a refund. Well now they won't even answer my emails. They said it took so long to ship " the wrong thing" was because they were changing shippers. Which I think is a bunch of bull#*$# to. Just like this company. DON'T ORDER ANYTHING FROM THESE THIEVES. unless you like POS Chinese c**p
My name is Andy C. from California. I didn't sign in because I'm not trusting that these guys won't charge my card because they have the number so I cancelled my card and filed a dispute with the charge from them on my card with the card company. I will be posting this everywhere I possibly can until they send me my money back. And even after I won't take down what I've posted. They are doing this intensionally. And I'm not the only one that they are doing this to. Sorry to rant on your page Andy C.

I ordered my December 2, 2019, just received it today February 4th, this was Christmas gift for family. It didn’t include the changeable lenses. No directions or anything just came in a box. What a waste of over $100.00. I emailed them, let’s see if it takes weeks again to get any response!

Ordered my laser December 9, 2019, received January 26, 2020. Ordered blue laser received a green laser. I've been trying to get their customer service to correct the issues since receiving with no success. Just a bunch of excuses.

I ordered it on Nov. 29. Just got it yesterday Feb. 5.
No instructions or batteries or told what type of batteries.

Ordered mine for Christmas time and I finally got it today on January28. I ordered the blue one, they sent me the green one.I even spent more money for the blue one. On opening of box, I found a note in broken English stating that since my country does not allow shipping of batteries they were going to go ahead and do me the favor of taking it out for me and sending it with no battery and then I would have to buy one.
Which it’s just an 18 650 lith ion battery no big deal if you vape. So it looks like it does in the pictures, the beam looks great as well only problem is it doesn’t ignite anything or even get hot. I’ve tried holding onto a receipt paper for like 30 seconds and not even warm or a Mark. Glorified expensive laser pointer with so much hassle and no battery and wrong color. Did they send me anything back for reimbursement of the battery, and the cheaper color when I purchased the more expensive color? Of course not. Glorified f***king laser pointer super disappointed.

Took alot of back and forth 6 weeks later we got them. They work as long as they are plugged in. When you unplug them they neither one will work. They told me when I reported it I would have to show proof in pictures or videos.I sent a video. I have heard nothing for over a week now. I am sure it's a scam. No instructions or warranty. Just the flashlights that don't work.

Same here. No instructions No Paperwork on returning and took over 2 months too get my order. Can’t talk to a live person

Remove the plastic around the batteries.

I ordered the Torchexpro online on Dec 15, 2019. After several emails back & forth with the company with them telling me over and over "we are here for you" and "we are an honest company" etc, etc, the item was finally delivered on Jan 19, 2020.
A message in the box claimed US Customs didn't allow the battery to be shipped with the product, so there's no battery, charger, or instructions included in the package! All that was in the package is the Torchexpro and 5 different lenses. There's no way of knowing what lens does what, as they all look exactly the same.
I had to search online to find which battery to get for the unit but have no idea where to get it, it's a special type. At this time, I haven't been able to try it out to see if it even does what it claims.
Even if it works as described, I would tell people to avoid purchasing this product from this company and wait until it's available via another source.

I received the torchexpro. I was very surprised. I had the idea that it was a scam so I was ready to lose my money. It came in about a month. There were no directions other than a tag saying that customs would not allow a battery to be shipped with it. Put in a battery ( a 18650 rechargeable li-ion).it is very bright for a laser but it will not start a fire as shown in the advertisement. I just received it today (16Jan2020) so we will see how long it holds up.

Ditto the other reviews. Appears to be a scam. Two months later no product, no response by phone or email. I will definitely do a web check of the seller from now on.

I've been waiting 90 days and still no email or product

Definitely a scam. I ordered the high power blue laser. after several emails they finally shipped a month after I ordered it. After a total of 2 months I got a low power 200 mw green laser that cant burn anything.

I finally received mine. Won't burn anything. It is bright but nowhere near what they claim. Worth the $5 US that they declare for customs but that's about it. Build quality not on par with Fenix.