Is email-consultation.com Trustworthy?

A lot of online users have claimed they have been scammed by fake online stores and when they attempt to contact the stores, they get responses from email addresses at email-consultation.com. The online users claim they were refused refunds or exchange.

An Email Received from email-consultation.com

From: online003@email-consultation.com
Date: Wed, Mar 6, 2019 at 5:02 PM
Subject: Re: Re: Return of a product
So am I going to get my refund? Because you flat out lied about the size of your product. If you do not give me my refund I will report your company.
Dear customer
Thanks for your supporting on our onlinestore.
The size of the product we have a detailed description on the web page the website page display may be a little different from the product, but the functionality is the same. Thank you for your understanding and support.
Any question, please feel free to contact us and we will reply you as soon as possible.
Best regards!
After-sales Customer Services
WhatsApp ID:+852 5907 1965
Facebook ID:Yi Zhang(onlineservice)
Facebook ID:Mariki Hill(onlineservice)
online003@email-consultation.com
online002@email-consultation.com
online001@email-consultation.com