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Review of bridesfamily.com Online Store

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Review of bridesfamily.com Online Store

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Information about bridesfamily.com

bridesfamily.com

sales@bridesfamily.com

Phone:

Tel: +1-800-948-0972; +86 1-718-271-7865

Working Hours: Monday to Saturday EST 8:00PM-5:00AM

Address (NOT FOR RETURN):

Flat 5, 4/F., Fo Tan Industrial Centre, 26-28 Au Pui Wan Street, Fotan, Hong Kong

PLINKS LIMITED, Verdala Business Centre, Level 2, TRIQ IL-BIRRERIJA, BKR 3000, Malta

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Comments, Questions, Answers, or Reviews
(Total: 1)

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  • October 21, 2019 at 5:50 PM by an anonymous user from Littleton, Colorado, United States

    I would not suggest ordering from BridesFamily. I wanted to love the dress I ordered. But THE SKIRT WAS MADE WAY TOO TIGHTLY, AND BRIDESFAMILY REFUSED A RETURN/REFUND.

    I measured and ordered the correct size according to the sizing chart. But when the dress arrived, the skirt was so tight it couldn't be zipped up - obviously made incorrectly. It fit more tightly than a trumpet/mermaid skirt, even though it is described on the website as a sheath/column skirt. (see photo) It pushed my knees so closely together that I could hardly walk, much less dance at my daughter's upcoming wedding reception. I am tall and in good shape, average size - I do not have hips that are hard to fit. It took 3 emails, over the period of a week, for the company to respond to my request for a refund. They asked for photographs showing I had measured correctly and that the dress didn't fit. I provided all these, as well as the requested description of why I'd like a refund. After several emails back and forth, they still refused to allow me to return the dress. They said they'd never had problems with this dress before, so it couldn't be made incorrectly, regardless of what the photographs showed! I have now spent about $170 for a dress that I cannot use, and thanks to a dishonest company that does not stand behind its promises, I have no hope of recouping that money.

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Review of bridesfamily.com Online Store