Online Threat Alerts (OTA) - Alerting you to scams and frauds.
I received the fake US Tech Support emails below asking to me call 972-924-5296 to cancel my membership. The fake email was sent from an outlook.com email, which makes it suspicious because a legitimate technical support website like USTech Support doesn't use free email service.
From: US Tech Support - shaneron786@outlook.comSent: Saturday, March 30, 2019 8:50 AMSubject: Urgent Notice - Auto Debit Transaction AlertAuto Subscription Renewal ReminderDear Member,Your US Tech Support Protection Plan membership is set to renew on Mar 30 2019.Because your account is set to auto-renew, we will automatically process your next payment on Mar 31 2019. We will process the payment through Authorize.net.You do not need to take any action; we just wanted to let you know.Thanks for your continued support and have a great day.To STOP please call us at 972 924 5296 to cancel your membership.NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE CALL US TO CANCEL.Kind Regards,USTechSupport / RealDefense, LLC972 924 5296Customer Service & SalesMon-Fri: 8am — 8pm EasternSat-Sun: 10am — 7pm Eastern
From: US Tech Support - shaneron786@outlook.com
Sent: Saturday, March 30, 2019 8:50 AM
Subject: Urgent Notice - Auto Debit Transaction Alert
Auto Subscription Renewal Reminder
Dear Member,
Your US Tech Support Protection Plan membership is set to renew on Mar 30 2019.
Because your account is set to auto-renew, we will automatically process your next payment on Mar 31 2019. We will process the payment through Authorize.net.
You do not need to take any action; we just wanted to let you know.
Thanks for your continued support and have a great day.
To STOP please call us at 972 924 5296 to cancel your membership.
NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE CALL US TO CANCEL.
Kind Regards,
USTechSupport / RealDefense, LLC
972 924 5296
Customer Service & Sales
Mon-Fri: 8am — 8pm Eastern
Sat-Sun: 10am — 7pm Eastern
Recipients of the fake emails who were tricked into disclosing their credit card information to the scammers are asked to contact their banks for help because their cards are used fraudulently.
The legitimate USTech Support is located at www.ustechsupport.com, where their contact number and email can be found if you need to reach them.
Check the comment section below for answers or additional information. Share what you know, or ask a question about this article by leaving a comment below.
Online Threat Alerts (OTA) is not affiliated with or endorsed by any trademark owner mentioned in this article. Some of the information in samples in this article may have been impersonated or spoofed.
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Received via email:"From: "US TechSupport" Date: May 21, 2019 at 5:07:46 PM PDTSubject: Upcoming Auto Debit Transaction AlertAuto Subscription Renewal Reminder Dear Member, Your US Tech Support Protection Plan membership is set to renew on May 21 2019. Because your account is set to auto-renew, we will automatically process charge on May 22 2019. You do not need to take any action; we just wanted to let you know.Thanks for your continued support and have a great day. To cancel please reach us at 972 924 5296 to discontinue.. NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE REACH US TO CANCEL. Kind Regards, US TechSupport 972 924 5296Customer Service Mon-Fri: 8am — 8pm Eastern Saturday - 10am — 7pm Eastern"
Received via email:"Hello,I got this email from a fake tech support site.Thanks,Jason---------- Forwarded message ---------From: US Tech Support Date: Fri, May 10, 2019, 12:09Subject: Uh-Oh Your Subscription Is Expiring TodayAuto Subscription Renewal Reminder Dear Member, Your US Tech Support Protection Plan membership is set to renew on May 10 2019. Because your account is set to auto-renew, we will automatically process charge on May 11 2019 You do not need to take any action; we just wanted to let you know.Thanks for your continued support and have a great day. To STOP please call us at 972 924 5296 to cancel your membership.NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE CALL US TO CANCEL. Kind Regards,US TechSupport 972 924 5296Customer Service & Sales Mon-Fri: 8am — 8pm Eastern Sat-Sun: 10am — 7pm Eastern Renewal Reminder by US Tech Support113 Opry Mills Dr Nashville, TN 37214 USA Sent to jasonguang49-gmail.com — UnsubscribeDelivered by TinyLetter"
I called them and they asked to install AnyDesk. I managed to do a system restore on my desktop after uninstalling the programs. What else is there to do.
Just do not give them remote access to your computer. AnyDesk is not a malicious software.
I just received an email from the supposed company, and felt it was a scam right away, because I don't haven't signed up for technical support with anyone, and if I needed technical support, I would contact the people I have my actual email account with.Do not call these people back! I am going to alert my bank though of this supposed company trying to get money out of my account that they aren't authorized to do so.
I called the number and someone answered after hours and you could hear people in the back telling them to hang up. Scam averted. Then they blocked my number.
Received same email on April 8, 2019. Did not call or click on the email.
Received the same message on April 6, 2019. Number looked suspicious so did not call.
Received same exact email today, 4 April 2019.
What can I do if I fell for the scam?
What did you give the scammers?