Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
Online users, beware of fake US Tech Support emails like the one below, which ask recipients to call 972-924-5296 to cancel their membership. The fake emails are being sent by online scammers, therefore, recipients are asked not to follow the instructions in them.
From: US Tech Support - shaneron786@outlook.comSent: Saturday, March 30, 2019 8:50 AMSubject: Urgent Notice - Auto Debit Transaction AlertAuto Subscription Renewal ReminderDear Member,Your US Tech Support Protection Plan membership is set to renew on Mar 30 2019.Because your account is set to auto-renew, we will automatically process your next payment on Mar 31 2019. We will process the payment through Authorize.net.You do not need to take any action; we just wanted to let you know.Thanks for your continued support and have a great day.To STOP please call us at 972 924 5296 to cancel your membership.NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE CALL US TO CANCEL.Kind Regards,USTechSupport / RealDefense, LLC972 924 5296Customer Service and SalesMon-Fri: 8am to 8pm EasternSat-Sun: 10am — 7pm Eastern
From: US Tech Support - shaneron786@outlook.com
Sent: Saturday, March 30, 2019 8:50 AM
Subject: Urgent Notice - Auto Debit Transaction Alert
Auto Subscription Renewal Reminder
Dear Member,
Your US Tech Support Protection Plan membership is set to renew on Mar 30 2019.
Because your account is set to auto-renew, we will automatically process your next payment on Mar 31 2019. We will process the payment through Authorize.net.
You do not need to take any action; we just wanted to let you know.
Thanks for your continued support and have a great day.
To STOP please call us at 972 924 5296 to cancel your membership.
NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE CALL US TO CANCEL.
Kind Regards,
USTechSupport / RealDefense, LLC
972 924 5296
Customer Service and Sales
Mon-Fri: 8am to 8pm Eastern
Sat-Sun: 10am — 7pm Eastern
Recipients of the fake emails who were tricked into disclosing their credit card information to the scammers are asked to contact their banks for help because their cards are used fraudulently.
The legitimate USTech Support is located at www.ustechsupport.com, where their contact number and email can be found if you need to reach them.
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Essentially the same letter -- different phone, different "from" e-mail, but gives a Denver address (which happens to be in the same building as the Elway Restaurant). I enjoy calling back and yanking their chain, throwing them off their game, but you can't get past their answering machine -- oddly, they've never called me back 😁 💀
SCAMMER! You're reported to authorities.Wednesday, October 7, 2020Tech Support Expert \Dear Customer,Invoice No. TSE6TDGGNProduct : Tech Total License 2 Years Amount : 169 USDDate: October 07 2020First and foremost, we want to thank you for your continued investment with Tech Support Expert. Without your loyalty and support, we would not be able to continuously provide our members with valuable benefits and actively develop our industry. Put simply, you make what we do possible.In case you don't want to continue with us then make sure you call us on 786 633 2408 before October 08 2020 to avoid any recurring payment.Can you believe that it’s been 2 Years since you first joined? Since that time, your membership has enabled great benefits for your personal computer.We hope you’ve been able to personally benefit from your membership with Tech Support Expert. If not, let us fix that right away! Call our customer service at 786 633 2408, to see how we may better meet your needs.If, like most of our members, we hope you are satisfied with your membership. Your early renewal will help us plan for next year’s continues service. Make sure to let us know if you have any suggestions. We’d love to hear your feedback!Regards,Tech Support Expert6700 Pacific Coast Hwy, Long Beach, CA 90803, United States786 633 2408Issues with this transaction?You have 24 hours from the date of the transaction to open a dispute.For assistance Call 786 633 2408
Received this email today. Never heard of them before. I called them and they said if I want to cancel I would need to download their form. The lady was a foreigner and very hard to understand.When she started giving me instructions as to what I need to do with my keyboard I hung up the phone knowing it is a scam. From: Date: Monday, July 20, 2020 at 12:18 PMTo: Subject: computer renewalDear Member,Your US Tech Support Protection Plan Membership set to renew on July 20th 2020.Because your account is set to auto renew, we will automatically process $399.99 charge on July 20th 2020You do not need to take any action , we just wanted to let you know.Thank you for your support and have a great day To CANCEL please reach us at 2604687838 to discontinue NOTE: THIS IS A SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. Kind Regards, US Tech SupportCustomer ServicePhone: 2604687838Mon-Sat : 08:00 AM – 08:00 PMSunday Closed -Copyright Reserved US Tech Support LLP
"From: "US eTechSupport" Subject: Auto Renewal Subscription AlertDate: June 29, 2020 at 6:50:23 AM PDTSubscription Renewal ReminderDear Member,We'd like to take this opportunity to thank you for your support over the past 12 months. We value all contributions to US TechSupport Maintenance Plan, and memberships make up the lifeblood of our organisation. Your involvement is extremely important to us and very much appreciated.That said, we know you're busy and just wanted to take this time to remind you that your membership with US Tech Support Protection Plan will expire on June 29 2020.If you're still deciding whether or not to renew, or just haven't gotten around to it yet make sure you call us 786 633 2408 cancel your subscription with us to avoid recurring charges taken out of your account.In case you don't want to continue with us then make sure you call us on 786 633 2408 before June 30 2020 to avoid any recurring payment.If you are unsure please call us at 786 633 2408 to stop your membership.THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE CALL US TO CANCEL.We hope that you'll take this time to renew your membership and remain a part of our community."Here is another scam.
Here is another scam:----- Forwarded Message -----From: eTech Support US Sent: Thursday, June 25, 2020, 08:20:34 AM PDTSubject: Payment For Upcoming ContractAuto Renewal ReminderDear Member, Your US Tech Support Protection Plan membership is set to renew on June 25 2020. Because your account is set to auto-renew, we will automatically process charge on June 26 2020. You do not need to take any action; we just wanted to let you know.Thanks for your continued support and have a great day. To cancel please reach us at 270 775 4284 to discontinue. NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE REACH US TO CANCEL. Kind Regards, US Tech SupportCustomer ServicePhone - 270 775 4284Mon-Sat : 10:00 AM – 04:00 PM (EST)Sunday Closed- Copyright Reserved US TechSupport LLP
Pretty obvious this is a scam. Only wish I could have reported this to the police.