Is "Bring Me That" at bringmethat.com Trustworthy?

BringMeThat.com called our restaurant to place an order on behalf of our customer. We do not take orders from third-parties (we mentioned that on our website very clearly), but they pretended to be the customer themselves so we prepared the foods. We take payment at the time of pickup, so we just hanged up. The customer visited our restaurant to pick up their order, but refused to pay to us saying they've already paid to BringMeThat.com. They showed us their phone with the order screen and the customer's claim seemed legit, but we never recognized the company and definitely didn't expect BringMeThat.com pays to us (they have very outdated menu too, so the price didn't much anyway either). We are a small restaurant which cannot just give away the foods without payment. The customer yelled at us, and eventually at other customers who tried to help settling the situation, so we asked them to leave without the foods. BringMeThat.com seems to have taken money from our customer and the foods we prepared had to go waste. Of course, the customer left a very harsh one-star review on review sites. We have requested BringMeThat.com to remove our business from their listing, but nothing happened so far (not even automated response). It's hard to believe this business still exists after all of these...
[Edit to Add] I used the Chat on their website and they responded to us quickly, and they seem to have removed our business from their listing. They literally said "All done! Is there anything else you need?", and to that, I responded "Is that all you say? Not even an apology?", then they ended the chat session.

I placed my order online for pickup, put in my payment information, and went to pick up my food. The food hadn't been paid for, someone had just physically called in the order. I had to go back home to get card to pay with then return to the restaurant. Come home to find out I've been charged $4.99. It literally would have been cheaper to have it delivered, but instead I had to make two trips. They are absolutely deceptive and their entire business model is tricking people.

Total scam to sign you up for a "membership" so they can charge you every month. You don't even see anything showing you're signing up. They are NOT affiliated with the restaurants.

this company is not a delivery service its a scam service. signs you up for a membership that you dont agree on and they keep charging you even after contacting them. they need to be put out of business asap.

I got scammed by this company as well and I’m tired of getting scammed out of my hard earned money

Add one more victim to this rip-off scam. Recurring charges of 9.95 a month for a service I used once-unknowingly-and now I can't get ahold of them. Margaret B

I just had this happen last night. How did you ever resolve it?

I had the same experience! What a scam!

I had the same experience. I have filed a claim against them with the Better Business Bureau. They say they charge a fee but trick you into putting in your card and then charge you $9.95 a month (starting like one month later), hoping that you don't notice. There's got to be something to stop these crooks.

It's a complete scam. Please never ever ever use it!

someone was using my card on this site I have canceled my card but if you could help me find who this was thanks, Debbie l.