Customer Review of hernweh.com Online Store?

After 43 emails asking to return the shoes (as per their terms and conditions printed on their web site). They eventually sent me back $15 USD of the £65 ($78USD) they charged me for the wrong shoes. I asked for a return address 26 times, Asked for the CEO address 11 times. I started very politely as they admitted it was a mistake on their behalf. Eventually, I asked for the shoes to be replaced as they were TOTALLY different from what I ordered. NOTHING LIKE WHAT I'D ordered. Different size, colour and materials.
This company will send you the wrong shoes ( check other posts and blogs about them). Make you wait months, send you the wrong product, then offer you small amounts to keep them ( with vouchers only redeemable for more of their products) after suggesting you keep the shoes and give them to friends or relatives. A clown wouldn't have worn the shoes they sent me.
HOW CAN I MAKE THIS CLEAR.......DO NOT BUY SHOES FROM THIS COMPANY. ITS A SCAM.

Very very bad! They sent a bad fake. I ordered 3 pairs of shoes. Money does not return! If you want to join, I am ready to sue them! Join for a class action lawsuit!

I will join you in this action..they need stopping..bunch of thieves..any idea on there address or the name of the guy responsible

They took 12 weeks to deliver my order. I ordered two pairs of shoes. One was the wrong thing and the other was a counterfeit knock-offs. They will not let me return them and they will not send me the correct ones. They stole my money. Chinese rip-off.

I too was cheated by this company. The shoes arrived after five or six weeks and are very ugly, nothing like the ones in the photo. I no documentation or address for returns. Before my purchase customer service had assured me that I could return them if I was unhappy.
But when I wrote to complain they replied that the cost of postage would be very high and perhaps I should give the. To a friend. What a scam. I wish I had paid through PayPal.

Exactly the same here! Total scam

I am the same as all the above, shoes arrive completely different to what I ordered.
Offering me $8 voucher for me to keep them.
Is there anything we can do? Dont think I will ever see my money back but can we do anything to report them?

They did the same to me. Only starting with $5, then $6, then $7 all the way up to $15. Then they start again at $5. They are a total scam.

Open a dispute with your bank to have your money refunded.

I ordered shoes, waited for 6 weeks. I chased them. The wrong shoes came. They eventually accepted they were wrong and it was their error. They suggested I keep them and give to a friend or relative. After numerous E-mails asking Every time for a returns address, they offered me a Gift voucher For $5USD. I quoted their Terms and Conditions copied from their web site ( Numerous time). They increased the offer to $6USD, Then $7USD, Then $8USD, then $10USD, then $12USD. Every time I asked for the returns address. They never sent it, only asking me to keep the horrible cheap plastic shoes and give them to a friend or relative. I also asked for the Managing Directors Email or The CEO address. Nothing.
They explained the cost of returning them would be at my expense and that it would be expensive. I agreed it was at my expense, but they never gave me an address. I'm up to 17 Emails now and they have never given me a returns address. Please don't be fooled by their attractive web site, which appears on FaceBook and on the Amazon platform. If you look on the FB Blog page, there are a number of complaints, which seem to disappear after a few days ( Hmmmn). They are based in Honk Kong. So dont be thinking because you pat in US Dollars the shoes are coming from the USA. They are con men. Pure and simple.

Exactly same as im dealing with..why are they allowed on facebook to advertise..

After waiting two months, the shoes I ordered have finally arrived. Very disappointing. The photographs presented online suggest shoes of quality and comfort. What I received today bare no resemblance to these photos. They are nasty, cheap and ugly, extremely uncomfortable and I will never wear them.
Do NOT buy any product from this scam company.

ordered online, they delayed and delayed, then shipped and wrong color...coz they dont have the color I ordered, nor will they have it in the future, so they accepted an order they knew (or should have known) they could not ship...ignored my emails, then told me to take what they sent, that returning the wrong item will take up to 6 months... never use this company.

They push the payment through and then leave you hanging. The card payment dispute is difficult to process as they do not say they refuse the return but never give a return address.

I placed an order over three weeks ago, my credit card debited full amount, but still no indication order has been shipped. I suspect I will never see the shoes that I ordered. I have requested cancellation of order and refund of money but no response or action on this.

I placed an order for a pair of shoes on July 3 and the money was posted. I have emailed this company every day and still don't know if the shoes are in route. I don't know anything and need answers. Don't even try placing a call? no number.

Open a dispute with your bank to have your money refunded.