buyily.com Online Customer Reviews

Question

Answer 1 · March 21, 2021

I ordered 2 beach blankets and never got a confirmation number and when I would receive my 2 blankets

Answer 2 · June 12, 2021

I ordered beach blankets also and never receive them.

Answer 3 · February 23, 2021

I order some shield with the glass on 1/21/21 hadn't receive them yet unable to get in touch with anyone sad stories

Answer 4 · August 11, 2020

I ordered what I thought were delightful bras. The quality is not too bad but the fit is terrible. Un-adjustable straps are way too long and the cup fit too too small. I got the notice upon placing my order that it could take 6 weeks. Not before I paid for the order. It took over 12 but I was patient Now I am getting the biggest run around about returning the bras. I will have to pay for the cost to return them to China. They deduct the up front shipping cost. I wonder when they will issue the credit. This company is very polite but trust me you will get no where.

I am going to give the bras to Goodwill and hope someone is built like a gorilla and can use them.

Let that be a lesson for me.

Jackie

Virginia

Answer 5 · July 7, 2020

The company is a sham. I ordered 3 bras, but someone there changed my order to 13. When I complained they said that they thought I was going to sell some. At 86, I’m not in the market for selling goods! This company is a complete sham and should be prohibited on the market. Take them off!

Frances

Arizona

Answer 6 · July 7, 2020

This company should not be able to operate. They cheat by changing orders. I wanted to order 3 bras, but they changed and charged me for 13. I tried to tell them by email, but the weren’t listening and charged me $200. Don’t use this company. At least a local company would accommodate you. This company has been known to misrepresent themselves!

Frances D...

Sun city west, Arizona

Answer 7 · July 7, 2020

Amen to the above complaints. Should have read remarks before. I ordered three, but someone there changed order to 13. They haven’t arrived after several weeks.

Answer 8 · June 25, 2020

I agree with the above assessment. I just received the bra ordered and I will tell you I am completely and uneviquably disappointed in the product. The material is cheap the bra does not do anything the advertisement says it does. I even tried putting a seam in the straps in the hopes that it would help lift my b*****s up as the false advertisement indicates this “wonder bra” would. So your bra will be put away to only be used when desperate. Due to the cheap fabric, I feel like I have absolutely no support what so ever. Total waste of my money. Shameful marketing lies.

Answer 9 · June 19, 2020

Do not shop with these people I been waitin over a month for my waist trainier an they have lied an Lied I have finally talk to someone at ups an they said they havent even ship my stuff from china yet an its been over a month these people are false advertising I should have read comments before an now im tryn to get refundd an im going thur h**l just to that but I will get my money cause this crazy how people lie just to tale your money

Answer 10 · June 13, 2020

Sadly, I ordered a Bra just to check on the product. That was on April 3, 2020, and as of today June 13, 2020, I have not received it. Their tracking shows it being sent on May 5th, and then nothing. I doubt I ever will receive the item, or get my money back. From now on I will be sure to read the reviews before I order from a company I haven't dealt with before. It is a sad world we live in when companies like this can get away with scams like this.

Answer 11 · July 7, 2020

I have had the exact same issue. I ordered April 4. It is July 7th and no product. I have an open case with PayPal so I'm hoping to get my money back. I've had the same shipping information as you. It never made it from their facility to USPS.They kept telling it was covids fault. I ordered items from England after placing an order with this company and received them with no problem. This company is a hoax!

Answer 12 · June 3, 2020

So Bad! I wish I had read the reviews first. The bras they are advertising are totally useless. There's no way they would work for anyone. I can tell by the reviews that trying to return the product and getting my money back probably won't happen. I hope people read these reviews like I should have.

Answer 13 · June 1, 2020

Firstly having placed the order it took 10 weeks to arrive, the tracking was appalling as there was no further tracking once the goods left Shanghai.

After arrival I was very disappointed as the magnetic eyelashes were not long enough to fit my eyelids. They Covered about half my eye and they weren’t magnetic they failed to stay in place.

The eyebrow pen filler had no filler inside it, a total con it was an empty pen.

DO NOT BUY FROM THIS COMPANY you’d be wasting your time they are scammers

Answer 14 · April 16, 2020

Where is my order; it been too long, please call or email me...

Answer 15 · June 1, 2020

When or if you do finally receive your order don’t be surprised to find the products totally useless and or faulty not fit for the purpose bought.

I bought magnetic eyelashes and a brow pen a tidal waste of my money, requesting a refund but I doubt I’ll get my money back as they expect me to pay for the postage to return them - TOTAL SCAMMERS

Answer 16 · April 9, 2020

I received my $60 order in September 2019 which was very undersized by 4 sizes. When I immediately returned it, I spent $33 in postage to mail it to China. They played me along for 2 or 3 months but it's now April 2020 and they won't even respond to my emails. DO NOT BUY ANYTHING FROM THIS COMPANY.

Answer 17 · November 24, 2019

Poor quality, misrepresents products and will not refund when the merchandise is returned. While this company is in China I do not know what if anything that can be done by shutting down this fraudulent company. I have reported them to the California State Attorney General's Office, Consumer Complaints. If more people did that then we may get some resolve, otherwise, we are just advising others to not purchase anything from this company, probably after they have purchased something and are just as upset with the company as we all are.

Answer 18 · November 20, 2019

I ordered 2 bras but what I got was not what I ordered. And of course they didn’t fit and they were something a young child could wear with no support at all. After many back and forth emails I was not satisfied. Then they stopped responding. They would not send me a return label. I would have to pay return shipping with would have been around $85.00 that goes back to CHINA! If I had known where these were shipped from I would NEVER had bought them! So I am out $42.00.. 😡😡

Answer 19 · November 17, 2019

As with everyone else.. I too was ripped off $52 Australian..I ordered 2 sizes bigger then normal on front closure bras... Cup size way too small. Took 2 months to arrive... I did cancel order 12 hrs after I put in order, 2days later they said too late... Have done all they ask on trying to get refund but only hear from them after l ask what's going on.. Been 3months now of c**p and after reading what everyone has said I realize that i'm wasting my time... So angry with myself for not reading reviews first... Why is this company allowed to continue and rip people off

Answer 20 · November 1, 2019

I am trying to get my money back on c**p item I got from them. So had when a company is out of the country.

Answer 21 · October 7, 2019

This is a SCAM, DO NOT BUY ANYTHING FROM THEM

Answer 22 · October 4, 2019

Do not purchase anything from Buyily.

They take forever to provide any shipping information.

They will send you a link but it won't work for several weeks. They do not help locate items and if you ask to cancel an order, they refuse to do so.

They refuse to help you get accurate tracking information for your package.

It's been 8 weeks since my order was placed and I still do not have my product.

I"m trying several avenues to get my money back.

DO NOT BUY FROM BUYILY!

Answer 23 · September 28, 2019

September 28, 2019 at 12:08 PM by an anonymous user from: Muskego, Wisconsin, United States

Scam online store

remove

Answer 24 · September 28, 2019

I ordered 2 bras based on the company's video and based on their size chart.

Both were terribly way off base.

It took one month after I ordered the bras for them to arrive.

When they did, I was greatly disappointed with the merchandise. The quality of the merchandise was flimsy, poorly made and the size was not true to fit although I checked and double checked with their size chart.

I requested a return label and I was told to take a picture of the bras and send it to the company before they could sent me a label for me to return.

Not a good way to do business.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

I KNOW I NEVER WILL.

Answer 25 · September 23, 2019

Do not touch this company, they are complete rip off merchants. I placed my order ~HC107362 0n 9th August 2019. Allegedly this parcel has been delivered somewhere in the UK over 200 miles from my location.

I have informed them and they are not interested and will do nothing about it. Royal Mail in the UK state they have delivered the parcel to the correct address, however obviously not my address.

Buyily will not even respond to my emails now. Will NEVER use them again, very poor customer service

Answer 26 · September 21, 2019

On Friday 8/23/19 (9:30 am EDT) I placed an order with Buyily for 2 of their "Front Closure Extra-Elastic Breathable Bra". I ordered 2 based on their advertisement stating a 20% discount on the purchase of 2. When I received the "order confirmed" message I IMMEDIATELY responded "Where's my 20% discount for ordering "2 or more"?

I HATE companies that pull this c**p! It's dishonest & if you can't honor YOUR OWN DISCOUNT then CANCEL this order! >:( " which they totally ignored. Mon 8/26 I again emailed asking "You haven't responded to the question I sent on Friday, August 23rd. Again, where's my 20% discount for ordering "2 or more"? I HATE companies that pull this c**p! It's dishonest & if you can't honor YOUR OWN DISCOUNT then CANCEL this order! >:( " . On Wed 8/28 they responded telling me that "unfortunately" they're "unable" to apply the 20% discount but "we are happy to offer a 15% discount from the original purchase price if you decide not to proceed with the cancellation."

I responded immediately stating I will NOT accept their counter-offer & to CANCEL the order immediately & issue a full refund. When they didn't respond I sent an email on Sun 9/1 asking "Where is the notification acknowledging my cancellation of this order & your issuance of a full refund in the amount of $51.85? More evidence of extremely poor "customer service" that unwary potential customers need to be warned about!" Then this fraudulent company Buyily has the nerve to send me an email message on Mon 9/2 stating "Your order is on the way". EXCUSE ME?! I POINT BLANK CANCELLED THIS ORDER ON WED 8/28 DUE TO THEIR FAILURE TO HONOR THEIR ADVERTISED 20% DISCOUNT! No one should EVER trust Buyily, also known as Adastra Network S.A. de C. V.! They engage in shady, sleight of hand/word, & wear you down tactics! They are NOT a reputable company!

I received this email message from Buyily.com on Friday, 9/6/19, claiming "We are sorry to let you know that your recent request to have your order cancelled can no longer be accommodated. We tried forwarding your request however, our warehouse team has informed us that your package had already been dispatched." This is a lie! I cancelled the order on the same day it was placed, I did not receive a notification of shipment, & I believe a company is NOT supposed to take money from a consumer until AFTER the item(s) have been shipped! The deceit never ends with these people!

My response was "You can tell that to the Better Business Bureau because I don't believe anything you have to say. It'll be a "Return To Sender" unopened & I'm expecting a full refund. I've laid out the entire scenario to the Portland Better Business Bureau & this is just more to add to the complaint."

Answer 27 · September 20, 2019

This company is a sham. Run as far away from them as you can. Terrible company. They would not let me return an item that didn't fit even though I had an email from them saying products that did not fit could be returned.

Customer service is the worst. Luckily my loss is about $30. Also, quality is terrible on their bras!

AVOID AT ALL COST!

Answer 28 · September 20, 2019

Horrible customer service and shoddy products. Stay away from it.

Answer 29 · September 1, 2019

Buyily.com is not customer-oriented, to say the least! Their ads are misleading & their customer service is very poor.

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