Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number

I received a form to fill out in July, it asks for personal information, also it wants to know what country I'm born in, is also fishy, it was sent from a PO Box in Plano, Texas. There are a few numbers on it 1-800-496-9471 and 1-866-905-2377. It also said if I didn't send it to them in 15 days they would close down my account. But, I know Bank of America will never send a random email asking me to send personal information, which they already have. The people behind the email are scammers phishing for their potential victims' personal information.

Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
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February 15, 2024 at 12:18 AM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Leavenworth, Washington, United States

I got a letter saying that I have to update my information otherwise wlll close my account last month. Then I got two phone call from 800-496 9471. I didn’t answer them but they had left VM. I will go to local BOA and ask about it.


September 18, 2023 at 2:40 PM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Crescent City, California, United States

Do not contact that number, only call the phone number on the back of your card. I just got off the phone with Bank of America and they told me they had no record of sending a letter and no record of the phone numbers or the address in Plano Texas! It is a scam!


June 8, 2023 at 7:02 PM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Austin, Texas, United States

800-496-9471 is 100% fraud. PLEASE same all #'s and time stamp take screen shots, download the VM they leave and along with the letters get them over to BOFA fraud dept ASAP so they can get this SCAM shut down ASAP


May 26, 2023 at 7:38 PM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Boulder Creek, California, United States

I got the same letter with an ID number id never seen before asking for information

that BofA already has. No information specific to me, apart from my address, was on

the letter. It's undoubtedly a scam.

The letter looks very convincing, but there's no evidence of this number on the BofA web


I'm not sure why BofA, or its enforcement arms (the USPS, the Treasury, the FBI) haven't

taken these people down yet.


April 6, 2023 at 11:03 AM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Ashburn, Virginia, United States

Got a letter and calls like this too, was very skeptical thinking it was a scam! But I called the main Bank of America number (800-432-1000) who confirmed that this department was trying to contact us to update information. Basically it just has to do with being an accredited bank they have to confirm updated info on clients. The main BoA number transferred my call over to this department but did confirm if we got disconnected the way to reach them was the 800-496-9471.


April 6, 2023 at 9:48 AM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Weare, New Hampshire, United States

Got a call from this number and called BOA. They said it is a scam.


September 22, 2022 at 9:06 PM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Miami-Dade, Miami, Florida, United States

Have received 3 calls from this number and counting.

They say they are in TX but I don't live in TX, so its difficult for me to understand why someone from TX would be calling me, and to top it off on the first call I spoke to a woman and she asked me if I wanted to update information on the phone or go to a local branch.

I opted for the latter and did go into the local branch, and made sure they had all the

necessary information.

She updated it in a tablet, yet I am still getting phone calls.

On the vm message left by another woman, she said be ready to provide information to assist in locating your account.

When I went to the local branch the second time and asked if they heard of Know your customer, two people I asked said no.

When I called BOA customer service and asked her to look up the account number she had no problem pulling it up.

When I went to the local branch the first time, the woman who assisted me had no problem pulling up the account.

Know your customer, how about know your bank.

Why am I still receiving a call after I went into the local branch and provided all the


When I called customer service she said she could see where I had updated the information on the date I went in.

Do we have to block BOA different departments on our phones now?

Waiting to see if they will contact me again, feeling kind of harassed.


December 2, 2021 at 1:46 PM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Maricopa, Phoenix, Arizona, United States

This phone number is legitimate. I work for the department. It's called the know your customer contact center or some other departments know us as the AML department. It's really sad that there there are so many scam calls nowadays you can't trust anything but if we call you and you aren't comfortable we will tell you to call the number on the back of your card or go into a financial center and have them transfer you to the know your customer contact center.

Unfortunately if this is not done and the information is not obtained the account will eventually restrict and then eventually close after that. And those are the worst calls to get. People not understanding why they can't see their account on online banking or why they received a check in the mail and then getting mad that we did not contact them and then getting mad when we tell them we did contact them by letter, email, text message, and phone call and they said they thought it was a scam based off of these Or even worse that they called in and were told it was a scam those are the hardest. We obviously file complaints but it doesn't change the account being closed at that point.

Moral of the story is it is legitimate and again you can call the number on the back of your card or visit a financial center with the letter if you have it and tell them you need to be transferred to the know your customer contact center.


April 10, 2023 at 6:21 AM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Southampton Township, New Jersey, United States

This is a bunch of BS. I've been a customer of BoA for 20 years. I haven't moved or died. My SS# hasn't changed and my account is open and active.


August 4, 2022 at 11:02 AM by
Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
an anonymous user from: Minneapolis, Minnesota, United States

Sounds like something a scammer would say. If the bank needs all this info, why didn't they ask for it when the account was opened? I get repeated suspicious calls from this number, and the only search results that come up are scam alert sites. If this were a real BoA number it should be listed on their website and would be one of the first results to pop up. If BoA is truly using contact methods that sound this scammy, they need to reconsider their communication protocols for the modern era.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number