Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number

I received a form to fill out in July, it asks for personal information, also it wants to know what country I'm born in, is also fishy, it was sent from a PO Box in Plano, Texas. There are a few numbers on it 1-800-496-9471 and 1-866-905-2377. It also said if I didn't send it to them in 15 days they would close down my account. But, I know Bank of America will never send a random email asking me to send personal information, which they already have. The people behind the email are scammers phishing for their potential victims' personal information.

Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number
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  • September 22, 2022 at 9:06 PM by an anonymous user from: Miami-Dade, Miami, Florida, United States

    Have received 3 calls from this number and counting.

    They say they are in TX but I don't live in TX, so its difficult for me to understand why someone from TX would be calling me, and to top it off on the first call I spoke to a woman and she asked me if I wanted to update information on the phone or go to a local branch.

    I opted for the latter and did go into the local branch, and made sure they had all the

    necessary information.

    She updated it in a tablet, yet I am still getting phone calls.

    On the vm message left by another woman, she said be ready to provide information to assist in locating your account.

    When I went to the local branch the second time and asked if they heard of Know your customer, two people I asked said no.

    When I called BOA customer service and asked her to look up the account number she had no problem pulling it up.

    When I went to the local branch the first time, the woman who assisted me had no problem pulling up the account.

    Know your customer, how about know your bank.

    Why am I still receiving a call after I went into the local branch and provided all the


    When I called customer service she said she could see where I had updated the information on the date I went in.

    Do we have to block BOA different departments on our phones now?

    Waiting to see if they will contact me again, feeling kind of harassed.

  • December 2, 2021 at 1:46 PM by an anonymous user from: Maricopa, Phoenix, Arizona, United States

    This phone number is legitimate. I work for the department. It's called the know your customer contact center or some other departments know us as the AML department. It's really sad that there there are so many scam calls nowadays you can't trust anything but if we call you and you aren't comfortable we will tell you to call the number on the back of your card or go into a financial center and have them transfer you to the know your customer contact center.

    Unfortunately if this is not done and the information is not obtained the account will eventually restrict and then eventually close after that. And those are the worst calls to get. People not understanding why they can't see their account on online banking or why they received a check in the mail and then getting mad that we did not contact them and then getting mad when we tell them we did contact them by letter, email, text message, and phone call and they said they thought it was a scam based off of these Or even worse that they called in and were told it was a scam those are the hardest. We obviously file complaints but it doesn't change the account being closed at that point.

    Moral of the story is it is legitimate and again you can call the number on the back of your card or visit a financial center with the letter if you have it and tell them you need to be transferred to the know your customer contact center.

    • August 4, 2022 at 11:02 AM by an anonymous user from: Minneapolis, Minnesota, United States

      Sounds like something a scammer would say. If the bank needs all this info, why didn't they ask for it when the account was opened? I get repeated suspicious calls from this number, and the only search results that come up are scam alert sites. If this were a real BoA number it should be listed on their website and would be one of the first results to pop up. If BoA is truly using contact methods that sound this scammy, they need to reconsider their communication protocols for the modern era.

  • August 3, 2021 at 10:31 PM by an anonymous user from: Springfield, Michigan, United States

    Still making the rounds in August 2021. Letter first then phone call a week later. USPS should be investigating.

  • November 23, 2020 at 4:24 PM by an anonymous user from: Erie, Buffalo, New York, United States

    Bank of America. They verified my address and other simple information. We made some changes and all this changes was on my online banking too, I check it after call.

  • November 17, 2020 at 3:34 PM by an anonymous user from: Pinellas, St Petersburg, Florida, United States

    I just received the same notice in the mail dated 10/22/2020. It looks very official and threatening. The info requested BOA already had for our business. They are getting sophisticated.

  • January 14, 2020 at 10:30 AM by an anonymous user from: Calhoun, Georgia, United States

    I received the same letter from Plano, TX and then email and a phone call from 800-496-9741. The text message from 877-488-7843 SCAM! Jan 10, 2020

  • December 2, 2019 at 2:34 PM by an anonymous user from: St Louis, Missouri, United States

    received similar letter a month ago with this fake phone number they are really working it 12/2/2019

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Do Not Call 1-800-496-9471 - it is a Fake Bank of America Telephone Number