US Tech Support Scam - Auto Subscription Renewal Reminder

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Views: 1,646
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Updated: Jul. 9, 2022 2022-07-09T08:59:05
Posted: Aug. 31, 2019 2019-08-31T07:22:20
Online Threat Alerts (OTA)

Beware of fake US Tech Support emails like the one below, which ask recipients to call 972-924-5296 to cancel their membership. The fake emails are being sent by online scammers, therefore, recipients are asked not to follow the instructions in them.

A Fake US Tech Support Email

From: US Tech Support - shaneron786@outlook.com

Sent: Saturday, March 30, 2019 8:50 AM

Subject: Urgent Notice - Auto Debit Transaction Alert

Auto Subscription Renewal Reminder

Dear Member,

Your US Tech Support Protection Plan membership is set to renew on Mar 30 2019.

Because your account is set to auto-renew, we will automatically process your next payment on Mar 31 2019. We will process the payment through Authorize.net.

You do not need to take any action; we just wanted to let you know.

Thanks for your continued support and have a great day.

To STOP please call us at 972 924 5296 to cancel your membership.

NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE CALL US TO CANCEL.

Kind Regards,

USTechSupport / RealDefense, LLC

972 924 5296

Customer Service & Sales

Mon-Fri: 8am — 8pm Eastern

Sat-Sun: 10am — 7pm Eastern

Recipients of the fake emails who were tricked into disclosing their credit card information to the scammers are asked to contact their banks for help because their cards are used fraudulently.

The legitimate USTech Support is located at www.ustechsupport.com, where their contact number and email can be found if you need to reach them.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search

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Note: Some of the information in samples on this website may have been impersonated or spoofed.

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August 7, 2020 at 3:10 PM by an anonymous user from: White Stone, Virginia, United States
I just received the same call from 320-348-1140. He became belligerent saying I did subscribe to this. The phone consisted of this language.
Your US Tech Support Protection Plan membership is set to renew today and $399 dollars will be deducted from your account
Because your account is set to auto-renew, we will automatically process your next payment on today. We will process the payment tonight.
I informed him I didn't sign up for anything and he started yelling stated yes I did. He told me I needed to be in front of my computer and go to the website to cancel. I again said I didn't sign up for anything and he again started yelling yes I did. He sounded like a foreign person.
I said then cancel it then and the voice message, in the beginning, told me to press one to cancel. I pressed one. He kept telling me I needed to log onto my computer to cancel. I told him I didn't have a computer and he insisted I log on to my computer to cancel.
THIS IS DEFINITELY A SCAM!
Again the phone number is: 320-348-1140.
remove
July 27, 2020 at 2:40 PM by info
Hello, this is a fraudulent email below, I have never subscribed to this service. I saw the notice on your website to beware to forward suspicious emails to this address. Thank you!
From: U S eTechSupport <royturner69772@gmail.com>
Sent: Monday, July 27, 2020 9:05 AM
Subject: Upcoming Transaction Alert
Subscription Renewal Reminder
Dear Member,
We’d like to take this opportunity to thank you for your support over the past 12 months. We value all contributions to US TechSupport Maintenance Plan, and memberships make up the lifeblood of our organisation. Your involvement is extremely important to us and very much appreciated.
That said, we know you’re busy and just wanted to take this time to remind you that your membership with US Tech Support Protection Plan will expire on July 27 2020.
If you’re still deciding whether or not to renew, or just haven’t gotten around to it yet make sure you call us 270 775 4284 cancel your subscription with us to avoid recurring charges taken out of your account.
In case you don't want to continue with us then make sure you call us on 270 775 4284 before July 28 2020 to avoid any recurring payment.
If you are unsure please call us at 270 775 4284 to stop your membership.
THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE CALL US TO CANCEL.
We hope that you’ll take this time to renew your membership and remain a part of our community.
Kind regards,
US TechSupport
270 775 4284
Customer Service & Sales
Mon-Fri: 8am — 8pm Eastern
Sat : 10am — 7pm Eastern
Sunday Closed
You Are Receiving This Email On Behalf Of Your Expiring Subscription With Us.
remove
July 23, 2020 at 9:12 AM by an anonymous user from: Manhasset, New York, United States
I received this email today. I have a virtual machine that has a ransomware virus on it. I called the number and let them into that vm - I heard "What the..." and they hung up.
remove
July 7, 2020 at 9:43 PM by info
"From: U S Tech Support [mailto:zcgrj471@gmail.com]
Sent: Tuesday, July 7, 2020 10:01 AM
Subject: Subsription Renewal Notice
Notice For Auto Debit
Dear Customer,
Yes, its time for another year of safe and secure computing experience.
Your Tech Support Maintenance Contract with us is set to renew on July 07 2020..
Since your account is set to auto-renew, we will automatically process charge on July 08 2020.
There is no action required from your end. This email is just to remind you about the payment charge.
To cancel the contract and avoid charges, please reach us at 786 600 1608.
We're available from 10:00 AM to 4:00 PM (EST).
This is a system generated email. Replying to this email will not cancel the contract. Please get in touch to cancel.
Thanks,
US Tech Support
786 600 1608"
Here is another scam.
remove
June 25, 2020 at 6:45 PM by info
Here is another scam:
- Forwarded Message -
From: eTech Support US <lockettpritchettop@gmail.com>
Sent: Thursday, June 25, 2020, 08:20:34 AM PDT
Subject: Payment For Upcoming Contract
Auto Renewal Reminder
Dear Member,
Your US Tech Support Protection Plan membership is set to renew on June 25 2020.
Because your account is set to auto-renew, we will automatically process charge on June 26 2020.
You do not need to take any action; we just wanted to let you know.
Thanks for your continued support and have a great day.
To cancel please reach us at 270 775 4284 to discontinue.
NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE REACH US TO CANCEL.
Kind Regards,
US Tech Support
Customer Service
Phone - 270 775 4284
Mon-Sat : 10:00 AM – 04:00 PM (EST)
Sunday Closed
@ Copyright Reserved US TechSupport LLP
remove
June 5, 2020 at 10:25 AM by an anonymous user from: Jenks, Oklahoma, United States
Just received the above email and I called the number, and foreign speaking lady told me to go to computer and she would tell me how to cancel, I told her couldn't understand her and if debited my account would have bank decline
remove
May 4, 2020 at 9:58 AM by info
"From: U S Tech Support <billing@ustechsquads.com>
Date: May 4, 2020 at 6:11:43 AM MST
Subject: Uh-Oh Your Subscription Is Expiring Today!
Auto Subscription Renewal Notice
Dear Member,
Your US Tech Protection Plan membership is set to renew on May 04 2020.
Because your account is set to auto-renew, we will automatically process charge on May 05 2020.
You do not need to take any action; we just wanted to let you know.
Thanks for your continued support and have a great day.
To cancel please reach us at 972 430 3126 to discontinue.
NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE REACH US TO CANCEL.
Kind Regards,
Real Defence LLC
Customer Service
Phone - 972 430 3126
Mon-Sat : 08:00 AM – 04:00 PM (EST)
Sunday Closed
@ Copyright Reserved Real Defence LLC"
Here is another scam.
remove
February 25, 2020 at 3:35 PM by an anonymous user from: Pittsburgh, Pennsylvania, United States
They sent me an email. I called the number to say I don’t know who you are. They too wanted to get into my laptop. I told them no and I was reporting them to the fcc and my bank.
These people need to be stopped.
remove
February 25, 2020 at 11:44 AM by an anonymous user from: Sunnyvale, California, United States
I received two emails from these guys this morning. It sounded fishy, so they went into the spam folder. I don't answer calls from numbers that aren't on my phone, so I don't know if they tried to call me. I hope no one else gets scammed.
remove
February 24, 2020 at 10:35 AM by an anonymous user from: Atlanta, Georgia, United States
I received a call this morning from this company indicating my credit card would be charged a renewal fee of $399. After several calls I was told they could see I did not have a computer listed. The phone number was 818-651-7871
remove
February 15, 2020 at 1:40 PM by an anonymous user from: Bedminster, New Jersey, United States
I received this exact email this morning! They wanted my email address so they could get into my computer and cancel! If they couldn’t get into my computer to cancel they we’re going to catch me! I told them to have a nice day and hung up!
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February 5, 2020 at 8:41 AM by an anonymous user from: Chicago, Illinois, United States
My wife has just fallen for this very scam. She was contacted via e-mail that she would be renewed on a certain date. She called the number in the e-mail to cancel and was told they needed to check her computer to insure all was ok and that she would be entitled to a partial refund for services not used. She let them into her computer remotely and they stole $500.00 from her account. Her trusting heart paid the price, People BEWARE!
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November 12, 2019 at 1:24 PM by an anonymous user from: Chardon, Ohio, United States
Ive never heard of this US Tech Support... if I never gave them credit card info how are they going to auto bill me?
remove
October 22, 2019 at 11:36 AM by info
Here is another scam:
"From: US etechSupport <theresawhite54645@gmail.com>
Date: October 22, 2019 at 8:08:01 AM PDT
Subject: Auto Debit Transaction Alert
Auto Debit Transaction Alert
Dear Member,
Your US Tech Support Protection Plan membership is set to renew on October 22 2019
Because your account is set to auto-renew, we will automatically process charge on October 23 2019
You do not need to take any action; we just wanted to let you know.
Thanks for your continued support and have a great day.
To cancel please reach us at 601 724 8899 to discontinue.
NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE REACH US TO CANCEL.
Kind Regards,
US TechSupport
Customer Service
Phone - 601 724 8899
Mon-Sat : 10:00 AM - 04:00 PM (EST)
Sunday Closed"
remove