Account-alert@amazon Scam Emails Sent by Cybercriminals

Account-alert amazon Scam Emails Sent by Cybercriminals

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Cybercriminals are sending out spoofed or fake Amazon email alerts that appear to have been sent by Amazon. The spoofed emails' "From" address line contains "account-alert@amazon" or "" which makes it appear as if they came from Amazon. The fake emails will ask recipients to click on a link, which goes to a phishing website that steals personal information and account credentials. Or, the email may contain an attached HTML form that the recipients are instructed to complete and submit.

Therefore, to protect your self against Amazon phishing scams, it is recommended that you go directly to and sign into your account. Once you are signed in, Amazon may alert you to important alerts, updates or changes. Or, you may check your account or call Amazon's customer service.

Remember, Amazon will never send you an unsolicited email that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. If you receive a suspicious email, report it immediately.

Suspicious emails or webpages not from often contain:

  • An order confirmation for an item you didn't purchase or an attachment to an order confirmation
    Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Amazon.
  • Requests for your username and/or password, or other personal information
  • Requests to update payment information
    Note: Go to Your Account and select Payment options. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
  • Links to websites that look like, but aren't Amazon
  • Attachments or prompts to install software on your computer
  • Typos or grammatical errors
  • Forged email addresses to make it look like the email is coming from
    Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than, then it's a fraudulent email.

Important: Phone Calls

While some departments at Amazon will make outbound calls to customers, Amazon will never ask customers to disclose or verify their password, credit card, or banking account number.

If you receive a phone call asking you to disclose the above information, please visit to report the phone call to Amazon.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Please share what you know or ask a question about this article by leaving a comment below. Check the comment section below for additional information, if there is any. Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: And, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent. Also, to quickly find answers to your questions, use our search engine.

You can help maintain Online Threat Alerts (OTA) by paying a service fee. Click here to make payment.

Comments, Questions, Answers, or Reviews
(Total: 1)

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The comments, reviews or answers below do not necessarily reflect the views of Online Threat Alerts (OTA).

  • January 29, 2020 at 10:00 AM by an anonymous user from Jacksonville, Florida, United States

    Four times in the past month I've received an e-mail from that says as follows:


    An unauthorized party may have accessed your account. To protect your information, we have:

    -- Disabled the password to your account.

    -- Reversed any modifications made by this party.

    -- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.

    -- If applicable, refunded purchases to your payment instrument.

    In the meantime, we recommend that you also change your email provider's password and passwords for other websites to help protect your account from being compromised again. we recommend that you change your account password,please click this link

    If you have any trouble accessing your account, call Customer Service at:

    Customers within U.S. and Canada: 1-888-280-4331

    International customers: 1-206-922-0880


    Account Specialist

    I have changed my password each time and this keeps happening. Is this real or is it a scam? And if it is real, I don't understand how someone keeps hacking my Amazon account after I've changed my password."


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Account-alert@amazon Scam Emails Sent by Cybercriminals