What is Helpme.net? Helpme.net, own and operated by FastSupport or LogMeIn, is a legitimate website that provides a remote computer access service. But, although this site is legitimate, cybercriminals abuse it by tricking their victims into giving them access to their computers via Helpme.net. This why Helpme.net encourages users to be cautious if they receive unsolicited requests to access their computers and they should only join remote access support sessions with people they recognize and trust.
Helpme.net are sometimes abused by cyber criminals, commonly through 'tech support' scammers. Users encounter random redirects to deceptive sites claiming that system is damaged and encouraging them to contact tech support using various telephone numbers. After calling, users are asked to grant cyber criminals, who claim to be 'certified technicians', remote access to their systems via Helpme.net or another remote computer access service.
These scammers then suggest that the system is infected and ask users to pay for removal of malware that does actually not exist. In some, cases cyber criminals call the victim and claim to be from Microsoft, Apple, or another tech company.
These people then demand remote access to solve technical issues, etc. Bear in mind, that giving remote access to cyber criminals can be very dangerous. While, commonly, they strive to trick you into paying for services that are not required, they can install trojans, key loggers, and other malicious software on your computer.
If you gave access to connect to your computer to a suspicious third party agent, we recommend scanning your computer with a legitimate antivirus program, removing all the found threats, and then changing your passwords for online banking, email, and social media accounts.