Is NoraCora a Scam or is it Legit? See the Online Store Customer Review

Is NoraCora a Scam or is it Legit? See the Online Store Customer Review

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I purchased two shirts and a pair of earrings from NoraCora located at www.noracora.com. Each was shipped individually. The shirts were not as represented. They were poor quality and clingy, not loose-fitting as shown in their advertisement. I contacted NoraCora and their response was to offer me a 15% discount, saying that I could use the savings for alterations. If I chose to return the items it was my responsibility to send them back to China.

They made me aware that to do so can be very expensive and that they could also incur a duty or custom charge. Checking I found it can be over $30.00 for package 1lb or less. Should I decide to return that they would evaluate the items to see if they qualify and then get back to me.

I did purchase through PayPal. They advised me to return the items to China and wait for PayPal’s response once they here from the people in China. My concern is this …there is a possibility that the package could get lost in transit, or they could make up a story as to why they didn’t find the return acceptable. These items were never worn. It’s also worrisome with what is going on in this country today between the US and China .All in all I could end up not only paying for the items, but also an additional fee on top of that for the return shipping.

I would advise anyone who buys anything on line to check for a phone number, make sure that it is a company here in the US and has no affiliation with a foreign country, and for heaven sake check the reviews. These companies show up on Facebook. They do a very nice job presenting the product, but that is not what you get. This applies to wig sales also. Same bait, same story for those coming from China .

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  • June 18, 2020 at 3:37 PM by an anonymous user from: Tucson, Arizona, United States

    Today is 6/18/20: I have an open dispute with Noracora via PayPal currently. I placed an order in 5/5/20 and they immediately withdrew money from my account but to date I still have no solid evidence that my items have actually shipped.

    I made purchases 6 weeks in advance for a vacation which has now come and gone. Once I started to become suspicious I began trying to contact customer service for information - no reply. I sent multiple emails to customer service for support but never received a response until I involved a 3rd party for mediation. Initially the emails I received were not specific to my issue and listed a wide variety of vague excuses for why shipping was delayed, however once the mediation process began rolling with PayPal I was finally given tracking numbers (one for in China, and another for once it arrived at U.S. customs) that don't work or tell me where the package is in transit - just where it is not: it hasn't reached customs in San Francisco as of 5/18/20 and hasn't been updated to date).

    Because PayPal encouraged me to try to mediate with the seller to settle this matter I tried to be reasonable and followed this advice: big mistake because it gave the company more time to delay and utilize unnecessary delay tactics. The only response I kept receiving from this company was to tell me to be patient, and they continued to send the useless tracking numbers until I realized this could drag on for a very long time without resolution and me out $115.00.

    I didn't realize until after my problems began that Noracora lists a 10 business day processing window (i.e. 12 days provided there are no holidays in that particular line up of days) and a 25 business day shipping window (31 days, again provided there are no holidays in the line up, which there was) bringing expected arrival to 43 days, however we are now on day #48 currently and no items in sight.

    I officially elevated the case to a dispute on 6/13/20 requesting a full refund but now the company has initiated radio silence (they have until 7/2/20 to respond to PayPal and I believe they intend to continue to delay and take every day available to them).

    Today while looking at my order on the Noracora website (which still says processing by the way on day #48) I realized that the review section is nonfunctional and thus has zero ratings for their clothing (how did I miss that?).

    I wish I bothered to research this company before doing business with them but honestly I never expected this to happen. No one appreciates being ripped off or deceived, as a result of this rather unfortunate experience I will no doubt be researching online companies I have never done business with in future before considering entrusting them with payment - including how long shipping is expected to be. How sad is it that people can't just be honest in their business practices and dishonest companies that don't readily reveal that they are in another country and therefore not subject to sanction can continue to rip off plenty of people every single day.

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Is NoraCora a Scam or is it Legit? See the Online Store Customer Review