The first is a call from an agent in a call centre. They tell recipients there is an outstanding bill or payment related to their phone or broadband service, and that their service will be disconnected unless the payment is made.
The recipient is then encouraged to hand over their bank details in order to resolve the issue.
This call appears to be an attempt by scammers to illegally obtain people’s bank details. It has nothing to do with Ofcom – Ofcom would never call you out of the blue like this, and would never ask for your bank details.
This scam also involves recipients receiving a voicemail saying they have missed a call and encouraging them to press a button to call back – this connects them to the scammers.
The second type of call is automated, and can also be left as a voicemail message. In both cases, the recipient is told there is a problem with their phone or broadband service, and is encouraged to call back so they can discuss the issue further.
However, this results in the recipient being connected to a high-cost premium number, leaving them liable to pay a high cost for the length of the call.
Again, this is not something Ofcom would ever do. These calls are solely made to generate revenue for scammers by encouraging people to call premium-rate lines.
These calls are the latest version of scams that have been around for some time. Scammers can pretend to be calling from a range of different organisations in order to persuade the call recipient to hand over person details or call them back. In the past Ofcom has been aware of calls claiming to be from HMRC, Royal Mail, BT or high-street banks.
If you receive a call like this, from somebody claiming to be from Ofcom, please do not hand over any personal details or press a button to continue the call.
Instead, hang up and report the calls, including the number from which they’re calling, to Action Fraud.
Ofcom also has information that could help you. See their guide to dealing with nuisance calls and messages, and ‘missed call’ scams.
Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search
Note: Some of the information in samples on this website may have been impersonated or spoofed.
Comments, Questions, Answers, or Reviews
To protect your privacy, please do not post or remove sensitive information in or from your comments, questions, or reviews. NB: We will use your IP address to display your approximate location to other users. That location is not enough to find you.
Your comment, answer, or review will be set as anonymous because you are not signed in. An anonymous comment, answer, or review cannot be edited or deleted, therefore, review it carefully before posting. Sign-in.
Write Your Comment, Question, Answer, or Review
Recommendation / Advertisement