I attempted to use their "24/7" customer service feature to find out what had happened. Eventually, I received an email that what I received was the correct item (which also did not come with any sort of headphones - it comes with earbuds. I can get HIGH-Quality earbuds at my local dollar store for a dollar! AN EARBUD IS NOT IN ANY WAY SHAPE OR FORM A "Good Sound Quality Headphone", so right there is lie #1. The included instructions on how to use the item were apparently written by a child with no grasp of the English language. I showed the instructions to a few friends of mine so I could figure out how to put the 32gbs of music I now had for it and not one of them could figure out the gibberish "user manual".
As the included USB cable barely went into the USB slot on the item it occurred to me to see if I could put it in any further so it MIGHT show up as existing on my computer. I pushed it in as far as I could (maybe 3/4 of the way?) and it finally showed up on my computer. I started to transfer my files and after a tad under 8gb I received messages that the player would not accept any more file and was full! What the hell? The crappiest MP3 player at the Dollar Store will hold more than 8gb! This was supposed to be something special for somebody who means the world to me (but unfortunately due to my strokes I am on a severely restricted income and am pretty much homebound unless I can arrange rides so I to a degree was forced to go against my better judgment and shop online. By far this is the worst online shopping experience I have ever had.
Customer support is no existent during what would be normal waking hours in California (they are great if you live in Singapore's time zone I suppose, but "24/7"? Forget it! It's past 3 am and thus far NOTHING). I have contacted their 24/7 support and waited all morning (this might seem silly but if you have had a series of strokes this is NOT a smart thing to be doing).
To sum up: they are NOT local as they (lcpshop.net) appeared to be located in Singapore). They will do NOTHING to either refund your money, send you anything to ship the item back in (at their cost), and basically, once they have your money they will do nothing for you if there is a problem. Meanwhile, I have been ripped off for $52.70, which I could not really afford in the first place.
Whatever you do DO NOT DO ANY BUSINESS WHATSOEVER with "Life Changing Products". You will get scammed and the products will not contain what they are supposed to or do what they claim to do. NEVER again!