Is a Scam? Saw a Charge on my Bank Statement

If you see on your statement, this represents a purchase made with a Square seller. Square or Square, Inc. is a financial services, merchant services aggregator, and mobile payment company based in San Francisco, California. The company markets several software and hardware payments products and has expanded into small business services.

Is a Scam? Saw a Charge on my Bank Statement

Square said if you do not recognize the merchant name on your statement, try to recall where you were on the date of the transaction and what you might have purchased. To help jog your memory, you may want to review the following questions:

  • Did you travel in a taxi, visit an outdoor market or eat at a food truck?
  • Did the merchant swipe your card through a small white square plastic card reader attached to their mobile device?
  • Did you sign for the purchase with your finger on a mobile device?
  • Did you make a phone, mail, or online purchase around the time of the charge?
  • Did you receive an electronic receipt over email or text message?
  • If so, have you contacted the merchant via the contact information displayed on the electronic receipt directly?

If you still don’t recognize the charge, take a moment to look up the Square receipt. It may help remind you of the purchase. You can also contact Square for more information. We’ll provide public information that may help you remember the charge.

Unrecognized or Disputed Charges

Most major credit card companies offer payment dispute services for unauthorized charges or charges that were not delivered as expected. If a purchased item or service was not delivered or was not delivered as expected, we recommend contacting the merchant directly to resolve the issue. If you’re unable to contact the merchant, or if you are certain that a charge is unauthorized, contact your card-issuing bank or credit institution for further assistance. Please know that Square is unable to provide refunds on behalf of Square merchants.

If you have any questions about your purchase, or have not received your order, contact the Square merchant directly using the information provided in the confirmation email.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 66)

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August 15, 2023 at 2:22 PM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Madison, Wisconsin, United States

I sent you a problem with GOSC and stated I DID NOT want to put my acct information on line. You referred me to a service that requested my bank account information on line and wanted to charge me $5. SCAM?


February 24, 2023 at 10:42 AM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Little Rock, Arkansas, United States

I want to cancel my name is Bonnie B... I've already talked to my bank


February 24, 2023 at 3:43 AM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Lynchburg, Ohio, United States

Cash app allowed a card holder to link to my bank illegally. How to o find out name of person who did this end where


December 21, 2022 at 9:15 AM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Mattoon, Illinois, United States

That's why my items have not come in what the what; $99 down the drain


January 19, 2023 at 11:20 AM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Redmond, Washington, United States

They got me a day before you for 51.39. No item has arrived yet. Today is the 19th January. Sorry people out here.


December 8, 2022 at 5:41 PM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Ashburn, Virginia, United States

After reading other reviews it has become apparent that (Square) is nothing more than a scam which robs hard working folks and retired seniors of their legitimately earned money.You people(Square) ought to be ashamed of yourselves. You are nothing but a bunch of low life criminals. Karma is a real thing and I hope she sets her sights on each and every one of you. I can surely see a class action lawsuit in your future and I hope to be participating in it.


January 16, 2023 at 6:29 PM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Toledo, Ohio, United States

I agree, they just cleaned out my checking account. I cant even find the merchant. I never even used my debit card the day the charges where made


December 8, 2022 at 5:20 PM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Ashburn, Virginia, United States

Have a charge on my bank account so I contacted square. Found transaction through square search engine which gave me item number and quantity ordered, price of item, authorization number and name of merchant. Yet when I get in touch with square customer support they can't give me contact info for merchant, they can't even find a record of transaction. WTF?


November 30, 2022 at 9:52 PM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Downtown Redmond, Redmond, Washington, United States

I have purchased a freezer and have a charge from q also on my bank statement I never received a tracking number or order it just said sent I have nothing to go back on and no freezer yet ht m I suppost to do?


September 2, 2022 at 4:04 PM by
Is a Scam? Saw a Charge on my Bank Statement
an anonymous user from: Loudoun, Ashburn, Virginia, United States

I hired star movers to move my stuff from great falls to Kalispell, Montana..after they recieved our money they asked for another 1,000.00 which we provided, then Kenny the owner said he couldn't do it for that price, so we hired someone else but, to date have not received our 2,500.00 back yet..


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Is a Scam? Saw a Charge on my Bank Statement