Netflix Confirm Your Account Phishing Scam

Netflix Confirm Your Account Phishing Scam

The email message below, which claims that the recipients' Netflix account has been suspended and ask them to update their payment method, is a phishing scam. The fake Netflix email message was sent by cybercriminals, to frighten Netflix users into sending their personal information, credit card information and other sensitive information that the cybercriminals need in order to rip-off their victims. Recipients of the fake Netflix email message are asked to delete it, and should never follow the instructions in it.

The "Confirm Your Account Netflix" Scam

From: Support.Netflix

Sent: Wednesday, January 1, 2020 2:07 PM

Subject: [Important] : Confirm Your Account Netflix

Your suspension notification


We could not authorize your payment for the next billing cycle of your subscription therefore we've suspended your membership. But your current subscription is active until it expires.

Obviously we'd love to have you back, simply click restart your membership to update your details and continue to enjoy all the best TV shows & movies without interruption.


We're here to help if you need it. Visit the Help Center for more info or contact us.

The Netflix Team

Recipients who were tricked by the phishing Netflix email message should change their Netflix passwords immediately, and if they are unable to do so, they should contact Netflix. They should also let their banks know that their credit card information was stolen by cybercriminals, before the credit cards are used fraudulently.

In order to protect against phishing scams, Netflix users should never click on a link to sign into their accounts, or open and complete attached forms that request account credentials, personal and financial users should instead, go directly to, and update their information or carry out other tasks on their accounts.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments (Total: 6)

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  • February 12, 2020 at 1:41 PM by an anonymous user from: Fraser-Fort George, British Columbia, Canada

    These phishing emails come from different accounts each time so blocking the sender does not hold for long. If you try to forward or even refile the email, the underlying text pops up. Makes interesting reading. The really funny thing is that I do not - and never have had - a Netflix account.

  • February 3, 2020 at 2:50 PM by an anonymous user from: Calgary, Alberta, Canada

    Tell me where to report the attempt by giving me an e-mail address to forward it to Netflix.

    • February 3, 2020 at 2:53 PM by info

      Send it to

  • February 3, 2020 at 2:07 PM by an anonymous user from: Sacramento, California, United States

    I received an email from "NETFLIX" about my account being put on hold due to needing updated payment information. There are 2 reasons why I know it was fake:

    1) I canceled my Netflix a long time ago.

    2) I hovered the cursor over the link and the displayed link was not that of Netflix.

    I also did a search about Netflix email scams and I did find recent occurrences that came up in the results.

  • January 31, 2020 at 12:30 PM by an anonymous user from: Morrow, Arkansas, United States

    I received an email in my spam folder that said that my account had a problem and it had to be updated. So moved it to the inbox so I could open it up and click on it and wanted me to update my payment method so I went over to my bookmark, open up my account and called Netflix and asked them if they have problem with it and was told do not give any info out and that is was a scam coming in from Nigeria. Delete the msg, my account was fine but did change the password just in case.

  • January 27, 2020 at 7:44 PM by an anonymous user from: New York, United States

    The "Netflix" message said that I need to update my automatic payment method and that my account was schooled to be canceled if I didn't fix it. Unfortunately, I entered my Social Security number. I called a number they had listed and it asked questions about Direct TV and other odds and ends. I then call the number of Netflix that you have listed and was told that it was phishing scam. I went back to my email and the message that I had originally gotten from them was gone.

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Netflix Confirm Your Account Phishing Scam