Review of Truwood - Read Customer Service Reviews

Review of Truwood - Read Customer Service Reviews

See the reviews of Truwood located at www.mytruwood.com below or help us review the online clothing store selling sunglasses, necklaces, rings, and bracelets. Your review will help others when you share your experiences with them because sharing experiences builds trust and transparency. And, we believe that people's voices should be heard, which is why we have created this online review community.

Advertisements - Continue reading below

Truwood at www.mytruwood.com

www.mytruwood.com

info@mytruwood.com

400 Hillsboro Technology Drive

Deerfield Beach, FL 33441

Check the comment section below for additional information, share what you know, or ask a question about this review by leaving a comment below. And, to quickly find answers to your questions, use our search engine.Search
Write commentWrite your comment or view the ones below.    +
Was this review helpful?
Comments, Answers, Reviews or Questions
To protect your privacy, please remove sensitive or identifiable information from your comments, questions, or reviews. Please keep conversations courteous and on-topic.

Comments(9)

Oct. 18, 2022 at 8:56 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Queenstown, Singapore, Singapore

I believe I have been scammed by this group! Made a purchase in 08-Aug-2022, and as of this writing (18-Oct-2022) my parcel seem to have been stuck at their so-called ‘transit facility’ in LT, US (since 15-Aug-2022)… I reached out via email and a customer support and they ‘assured’ that they have my parcel and it was on it’s way but I already have zero expectations…

Delete

Sep. 3, 2021 at 5:23 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Minet El Hosn, Beirut, Beirut, Lebanon

Very bad customer service. It has been more than 2 months since I ordered and I didn't receive anything yet. I am contacting them via email and no one is responding. This is a huge shame.

Delete

Apr. 19, 2021 at 11:27 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: East Bench, Salt Lake City, Utah, United States

placed an order over a month ago. Paid 135 for watch and engraving. was sent a message saying my watch was en route to a DHL shipping center. Called DHL today and they have not received anything. I have now made contact for a refund... wish me luck!

Delete

Dec. 15, 2020 at 11:01 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: North Tewksbury, Tewksbury, Massachusetts, United States

I bought a watch and the battery died the second week'I tried contacting them many ways a few times but they never got back to me! TERRIBLE CUSTOMER SERVICE!

Delete

Jan. 24, 2020 at 8:41 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Newark, New Jersey, United States

Since I wanted a refund I had to return the glasses which set me back €23. Because I received a faulty item I expected them to pay the return costs which of course I asked. Well, they refused. I offered to pay half but again they refused.

Delete

Jan. 24, 2020 at 8:59 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: St Helen, Michigan, United States

I contacted TruWood. They offered to send a new pair for free, which was nice. However, besides the damages, I wasn't very happy with the pair. At first look, the wood didn't look like the wood in the picture, much lighter, on the website and was obviously made of cheap material.

Delete

Jan. 24, 2020 at 9:40 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Battle Creek, Michigan, United States

I order a pair of sunglasses at TruWood. After waiting two weeks I got a notification that my order couldn't be fulfilled due to problems with production. I was offered to select another pair. Well, of course, I wanted the pair I ordered, so that was a no. I decided to wait. A month later I received my glasses. After trying the glasses on I noticed the glasses were asymmetrical (not the wood, but the actual glass and frame). The wood was chipped. And there was dark water like a stain in one of the glasses right in the middle of the glass.

Delete

Jan. 24, 2020 at 12:40 PM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Tampa, Florida, United States

My husband bought the watch for me for our 35th anniversary and had it engraved. He waited until 30 days after it arrived, when his anger finally took over and showed me the watch, weeks early of the anniversary because the engraving is so bad. It’s all in caps, in script that is so hard to read I had to take a picture of it and blow it up to read it AND they put the word anniversary on 2 lines. ANNIVERSAR ON ONE LINE AND Y ON THE NEXT and it arrived later than stated. I wish it could have gone back.

Delete

Jan. 24, 2020 at 1:30 PM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Sacramento, California, United States

Overall it really wasn't worth it. The poor quality, misleading pictures, fake advertising on their website, and fake discounts ruined the experience.

Delete

Advertisements - Continue reading below

waiting
Write Your Comment, Answer, Review or Question

Advertisements - Continue reading below
Advertisements - Continue reading below
Advertisements - Continue reading below
Advertisements - Continue reading below
Advertisements - Continue reading below
Advertisements - Continue reading below
Advertisements - Continue reading below
Advertisements - Continue reading below
Review of Truwood - Read Customer Service Reviews