Review of Truwood - Read Customer Service Reviews

See the reviews of Truwood located at below or help us review the online clothing store selling sunglasses, necklaces, rings, and bracelets. Your review will help others when you share your experiences with them because sharing experiences builds trust and transparency. And, we believe that people's voices should be heard, which is why we have created this online review community.

Review of Truwood - Read Customer Service Reviews

Truwood at

400 Hillsboro Technology Drive

Deerfield Beach, FL 33441

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Comments, Questions, Answers, or Reviews

Comments (Total: 9)

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October 18, 2022 at 8:56 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Queenstown, Singapore, Singapore

I believe I have been scammed by this group! Made a purchase in 08-Aug-2022, and as of this writing (18-Oct-2022) my parcel seem to have been stuck at their so-called ‘transit facility’ in LT, US (since 15-Aug-2022)… I reached out via email and a customer support and they ‘assured’ that they have my parcel and it was on it’s way but I already have zero expectations…


September 3, 2021 at 5:23 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Minet El Hosn, Beirut, Beirut, Lebanon

Very bad customer service. It has been more than 2 months since I ordered and I didn't receive anything yet. I am contacting them via email and no one is responding. This is a huge shame.


April 19, 2021 at 11:27 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: East Bench, Salt Lake City, Utah, United States

placed an order over a month ago. Paid 135 for watch and engraving. was sent a message saying my watch was en route to a DHL shipping center. Called DHL today and they have not received anything. I have now made contact for a refund... wish me luck!


December 15, 2020 at 11:01 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: North Tewksbury, Tewksbury, Massachusetts, United States

I bought a watch and the battery died the second week'I tried contacting them many ways a few times but they never got back to me! TERRIBLE CUSTOMER SERVICE!


January 24, 2020 at 8:41 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Newark, New Jersey, United States

Since I wanted a refund I had to return the glasses which set me back €23. Because I received a faulty item I expected them to pay the return costs which of course I asked. Well, they refused. I offered to pay half but again they refused.


January 24, 2020 at 8:59 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: St Helen, Michigan, United States

I contacted TruWood. They offered to send a new pair for free, which was nice. However, besides the damages, I wasn't very happy with the pair. At first look, the wood didn't look like the wood in the picture, much lighter, on the website and was obviously made of cheap material.


January 24, 2020 at 9:40 AM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Battle Creek, Michigan, United States

I order a pair of sunglasses at TruWood. After waiting two weeks I got a notification that my order couldn't be fulfilled due to problems with production. I was offered to select another pair. Well, of course, I wanted the pair I ordered, so that was a no. I decided to wait. A month later I received my glasses. After trying the glasses on I noticed the glasses were asymmetrical (not the wood, but the actual glass and frame). The wood was chipped. And there was dark water like a stain in one of the glasses right in the middle of the glass.


January 24, 2020 at 12:40 PM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Tampa, Florida, United States

My husband bought the watch for me for our 35th anniversary and had it engraved. He waited until 30 days after it arrived, when his anger finally took over and showed me the watch, weeks early of the anniversary because the engraving is so bad. It’s all in caps, in script that is so hard to read I had to take a picture of it and blow it up to read it AND they put the word anniversary on 2 lines. ANNIVERSAR ON ONE LINE AND Y ON THE NEXT and it arrived later than stated. I wish it could have gone back.


January 24, 2020 at 1:30 PM by
Review of Truwood - Read Customer Service Reviews
an anonymous user from: Sacramento, California, United States

Overall it really wasn't worth it. The poor quality, misleading pictures, fake advertising on their website, and fake discounts ruined the experience.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

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  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Review of Truwood - Read Customer Service Reviews