MT Bank Alert Text Scam - Cybercriminals Phishing for Information

M&T Bank has recently seen an increase in cases of phishing – fraudulent attempts to lure you into sharing financial or personal information through text, phone or email messages. Please know that M&T Bank will not call or send email or text messages requesting customer login credentials, PINs, passwords or personal information. And, if you think you received a fraudulent message, please delete it or forward the email to Do not click on links or open attachments within the message.

MT Bank Alert Text Scam - Cybercriminals Phishing for Information

Recognizing Official M&T Bank Communications

If you ever receive an email that appears to come from M&T Bank and contains our logo but requests personal information or provides a link to a page to enter personal information, do not respond. It is a policy that M&T does NOT initiate a request for personal information via email.

Unless you initiate the contact or we are completing an application for you, M&T will NOT request personal information. If you are being asked for any of the information listed above, it may be a scam.

Recognizing a Scam

NEVER give out your personal information in response to an unsolicited email, phone call or text message. Forward any suspicious emails to that appear to be from M&T and request that you click on a link to enter your login credentials or personal information.

You should never supply any account or login credentials to suspicious emails, but if you’re concerned that the request may be legitimate, contact us directly rather than through the communication you received. A representative will be able to help you.

What to Do if You Suspect Fraud

If you believe you have been a victim of fraud related to your M&T accounts, notify us immediately at 1-800-724-2440 (Monday–Friday 6am–9pm, Saturday–Sunday 9am–5pm ET), so we can take action to help you.

Phishing, Vishing and SMiShing Scam Prevention Tips

  • General

    Never respond to any phone calls, emails or text messages requesting personal information. Check and monitor your credit report regularly

  • ​Online

    Always look for “https://” and a padlock icon on legitimate websites that require the input of personal information. Keep software updated (operating systems and web browsers). Keep your computer clean from Spyware

  • Email

    Use a SPAM filter, anti-virus software and a personal firewall. Delete emails before opening them if received from anyone you do not recognize. Never click on hyperlinks within emails, tweets, posts or text messages if you believe they may be fraudulent (hyperlinks may contain a virus). Instead, retype the company name into your browser

  • Phone/Text

    Ignore emails​ or text messages that threaten termination of service if you do not follow the instructions contained in the message. If the email or text message appears to come from a company that you do business with, contact them directly to discuss/report the message

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 3)

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September 7, 2022 at 9:49 AM by
MT Bank Alert Text Scam - Cybercriminals Phishing for Information
an anonymous user from: Anne Arundel County, Crownsville, Maryland, United States

Received text from 718-249-9648 offering a code for an online purchase and a link to “https: //s. id/ 7MTBan” (minus the spaces shown) to decline “If Not You”. Probably not a valid phone number to begin with; never a customer of M&T; no online purchases made that day. Please note that the link does begin with “https”. Blocked and deleted.


July 15, 2022 at 10:15 AM by
MT Bank Alert Text Scam - Cybercriminals Phishing for Information
an anonymous user from: New York, New York, United States

Hello, yesterday I received a text message without a phone #. I deleted it and immediately called the fraud line at M & T.

She asked me to take a screen shot of the text, but I had already deleted.

I did click on the link: and it popped open like the initial log on page asking for my user name and password. I did not enter any information.

I am sorry I could not forward an email and I wish I could have sent the verbiage used.

It had something to do with unusual activity in my account and I needed to access link to unlock my account. Thank you for all you do to keep us safe.

Nancy Houseknecht


March 21, 2022 at 11:32 AM by
MT Bank Alert Text Scam - Cybercriminals Phishing for Information
an anonymous user from: Lackawanna, New York, United States

Have not been a customer for over 10 years. Recently received text from 407-520-7621 stating unusual transactions and blocked my debit account. Confirm….I did not open the text.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

MT Bank Alert Text Scam - Cybercriminals Phishing for Information