Amazon Prime Email Scam - Fake Emails Sent to Potential Victims

Amazon Prime Email Scam - Fake Emails Sent to Potential Victims

Amazon Prime members are reporting fake email receipts like the one below, with links to a fake or phishing Amazon website that steals account credentials, personal and financial information. If the links in the fake emails are clicked, recipients will be taken to a fake Amazon page where they will be asked to re-enter their name, address, and credit card information. And, if they do, all that information will be sent to the cybercriminals behind the scam. Therefore, if you think you have been tricked by the same scam, please change your Amazon password and contact Amazon and your bank immediately.

An Amazon Prime Email Scam

Subject: Your order cannot be shipped.


There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information. Click here to confirm your account."

Amazon will never send you an unsolicited email that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. If you receive a suspicious email, report it immediately.

Suspicious emails or webpages not from often contain:

  • An order confirmation for an item you didn't purchase or an attachment to an order confirmation - Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Amazon.
  • Requests for your username and/or password, or other personal information
  • Requests to update payment information - Note: Go to Your Account and select Payment options. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
  • Links to websites that look like, but aren't Amazon
  • Attachments or prompts to install software on your computer
  • Typos or grammatical errors
  • Forged email addresses to make it look like the email is coming from Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than, then it's a fraudulent email.
Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 36)

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  • January 31, 2022 at 5:22 PM by an anonymous user from: Henniker, Weare, New Hampshire, United States

    The scammers are protending to be Best Buy, take over your computer to issue a credit, falsify your bank account on your screen, make it look like they deposited an extra $20,000. in your account and demand you go to your bank, withdraw the money and they will direct you to an ATM to wire this money ( your own money) in order to re- gain control of your computer.


  • February 4, 2021 at 9:42 PM by an anonymous user from: Kuching, Sarawak, Malaysia

    I received an email from

    Upon contacting Amazon, their CS told me it's a suspicious email.

  • October 1, 2020 at 1:29 PM by info

    "From: Sales <>

    Sent: Thursday, October 1, 2020, 11:54:24 AM EDT

    Subject: Your prime order of Apple iPhone 11 (64Gb, Purple... Your Orders | Your Account |

    Order Confirmation

    Order # 8627-1532955-4926900


    Thank you for your order. We’ll send a confirmation when your order ships. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit Your Orders.

    Order Help-Desk : 1-800-738-0223 (Toll-Free)"

    Here is another scam.

  • July 7, 2020 at 2:19 PM by an anonymous user from: Auburn, California, United States

    I’m not sure what to do next. Unfortunately I let this guy into my desktop computer. I disconnected him after just a few minutes after searching the number I called and determining it was a scam.. I changed my password to my email, amazon and bank accounts. I hope that’s enough.

  • June 28, 2020 at 2:46 PM by an anonymous user from: Clovis, New Mexico, United States

    Received an email in form of order receipt. The order was to be sent to a Daryle Martin in Orlando Florida. It was being sent it 2 parts, but was a Mac computer for $1850 and $509. There is a statement that if you did not order this item, to call this number 832-685-4726. I called and a man with foreign accent answered, (not all that unusual) and asked for the order number. Gave it to him, he said yes, I can see that someone used your information to purchase this. He wanted me to put in a code to check my computer for Phishing program. I did not do. He said I would get another email stating the order had been canceled. This has not shown up in my email yet, of course. Please beware! It makes your heart stop to see something like this in your email!

    • July 7, 2020 at 2:23 PM by an anonymous user from: Auburn, California, United States

      Unfortunately I was taken in by this guy. It was the same message: order from Daryle Martin same Mac computer sales. It was the authentic looking Amazon message that got me. But while on the phone with him, I searched the phone number (same one as above) and saw it was a scam and closed down my computer. I changed my passwords to my email and amazon accounts. I hope that was enough.

    • June 29, 2020 at 9:09 AM by an anonymous user from: Gibsonia, Pennsylvania, United States

      Received similar email yesterday. First, don't panic as I did. I was fortunate to call the customer service number and after talking to someone with a foreign accent (again, not unusual) and regaining my composure, I was able to discern that it was fraudulent. The key words were "I need to connect to your computer..." Stay calm, pay attention to what you're being told and asked. No matter what, DO NOT GIVE any information. Remember, you can always contact Amazon or your credit card company. Just because they try to intimidate, you owe them nothing. This was an extremely good lesson for me.

  • June 26, 2020 at 1:19 AM by an anonymous user from: Nipomo, California, United States

    I received this yesterday in my email (there was no such order in my account):

    "Your Amazon Order # 663-4495-564985488145644

    Order Shipping <>

    Wed 6/24/2020 14:01:45

    For further assistance contact Customer Service 1(844)(4510110)



    Your package was sent to:

    Brenda G Eaton

    207 Adams Drive

    Houston, Texas 77060

    Shipment Details

    Apple iPhone 11 64GB Black


    Item Subtotal:


    Shipment Total:


    For further assistance contact Customer Service 1(844)(4510110)"

    • June 29, 2020 at 9:18 AM by an anonymous user from: Gibsonia, Pennsylvania, United States

      I can't believe it! This is the EXACT address that my email stated would be receiving an Apple iPhone - the same item you listed! Everyone, stay alert, vigilant, and composed. These people will make up information as they're speaking with you. The order number that they referenced was very similar to yours. I can't begin to express my disdain with these people, especially when they attempt to target someone that is elderly.

  • June 24, 2020 at 12:54 PM by an anonymous user from: Banks, Alabama, United States

    I received this yesterday in my email:

    "Your Amazon Order # 516-55487669-2214853


    Order Shipping <>

    Tue 6/23/2020 10:23 AM

    Shipment ID: 516-55487669-2214853

    For further assistance contact Customer Service 1-833-639-0093



    Your package was sent to:

    Brenda G Eaton

    207 Adams Drive

    Houston, Texas 77060

    Shipment Details

    Sony LED TV 85 inch


    Item Subtotal:


    Shipment Total:


    For further assistance contact Customer Service 1-833-639-0093"

  • June 21, 2020 at 3:35 PM by an anonymous user from: Amarillo, Texas, United States

    "Dear customer, Your Amazon Prime membership is set to renew on June 21, 2020. However, we have noticed that the card associated with your Prime membership is no longer active. We ask that you immediately enter an active credit card. Sincerely, The Amazon First Team

    From: Amazon.Prime ‍ To: Show All"


    Have never had a Prime account with this a scam?

    • June 21, 2020 at 5:14 PM by info

      Yes, it is a scam.

  • June 19, 2020 at 2:17 PM by an anonymous user from: Arlington, Virginia, United States

    I was hit with a scam when I called Amazon billing to notify them of a new credit card number. They are very smart and have you believing they work for amazon. Person's name doing the scam is John Collins (it is fake).

  • June 17, 2020 at 5:50 PM by an anonymous user from: Williton, England, United Kingdom

    Received email 16/6/2020 written in Italian! Obviously I do not understand it but believe it's informing me that my Amazon account requires updating. Clearly a scam so deleted.

  • June 16, 2020 at 6:27 PM by an anonymous user from: Black Mountain, North Carolina, United States

    I've received two emails within one week, stating that I must update my account information or my "Prime Membership " will be discontinued.

    Same email, two different expiration dates. Looks somewhat "official" but the URL on top is not

    Please be careful! Do NOT provide any information to them.

    Log safely into your Amazon account directly to see if anything needs updating. You shouldn't find a thing that needs updating. Report the email.

  • June 11, 2020 at 6:08 PM by an anonymous user from: Buffalo, New York, United States

    I received the above mentioned email on 6/10/2020. I was stupid enough to fill in card info. but stoped & deleted my answer when they asked for my bank info. Do not answer this email, send to spam.

  • June 8, 2020 at 3:36 PM by an anonymous user from: Black Mountain, North Carolina, United States

    Have had two scam emails from "Amazon".

    One showing a bogus order (119.00 goodie basket) which I never ordered. Telling me they needed updated account information ( addition to wanting bank information, they asked for SOCIAL SECURITY numbers).

    and that my account "was locked" and order can't be processed until I update my accounts.

    Second one today stating my Amazon Prime needs to be renewed June 8 and they need an updated credit card info. I have Prime but this is a bogus email and date of expiration.

    The URL wasn't amazon and poor grammar!

  • June 5, 2020 at 11:20 AM by an anonymous user from: Houston, Texas, United States

    I am receiving emails constantly stating that my prime account needs to be updated or it will be long but I don’t have a prime account and have tried to contact Amazon directly but I haven’t been able to speak to anyone.

  • June 1, 2020 at 2:52 PM by an anonymous user from: Burke, Virginia, United States

    Was told I had to update my membership renewal information.

    Realized it was bogus so I:

    •Changed Password

    •Require 2 step verification

    Anything else I should do?

  • May 30, 2020 at 3:58 PM by an anonymous user from: Oshkosh, Wisconsin, United States

    I had ordered this march 21 2020 two hand sanitizer said it was shipped May 1 was to be delivered by ups may 22 and said running late. never got it. sent two emails to seller my money back no nothing, it was a scam sold buy beihxwe ( big promotion of black Friday. Never again

  • May 5, 2020 at 6:56 AM by an anonymous user from: Clio, Michigan, United States

    I am rather disappointed with Amazon for not actively working against these scams. At the very least they should be notifying members to be aware of them and how to pass information on to Amazon to work against the perpetrators.


  • May 4, 2020 at 9:27 AM by an anonymous user from: Glenside, Pennsylvania, United States

    Hello, I received this email today and wonder if it is a scam:


    We believe that an unauthorized party has registered an account with your VISA ending in 2452. To protect your information, we have closed this account and canceled any pending orders. If this account was closed in error, please reply to this message.

    We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.

    We do not know how this person got your card information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes and sending fraudulent emails that request account information (known as "phishing").

    To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.


    Account Specialist

    I responded that all (3) Amazon orders were correct and for them to contact me via email. Another official looking email came and noted they needed to talk to me by phone for my security. When I called the phone number, it was a voice recording that said I should use the website.

    • May 4, 2020 at 9:51 AM by info

      It is a scam.

  • April 12, 2020 at 7:07 PM by an anonymous user from: Cary, North Carolina, United States

    I received the following:

    "From: <>

    Sent: Sunday, April 12, 2020 5:48 PM


    Subject: Fwd : 📎[Billing Report Information] - ID#02936 Your Prime Membership has been "suspended",Please renew your paymen! within 24 hours Date & Time: Sunday,April 12,2020 (GMT-4)"

    It had an attached pdf file named Billing Report Update with an apparent gif file letter saying my card could not be processed. I tried copying the letter into this comment box but could not.

  • April 8, 2020 at 5:28 PM by an anonymous user from: San Diego, California, United States

    email from <> was sent to me with a phone # 800-758-4344 for an amount of $864.56 . Is this a scam?

    • April 8, 2020 at 5:43 PM by info

      Yes, it appears to be a scam.

  • March 18, 2020 at 2:05 AM by an anonymous user from: Mesquite, Texas, United States


    Yοur credіt card on file has been declined.


    Yοur Prime | Today's Deals | Prime Insider


    Due to a prοblem wіth yοur card, we have been unable to charge yοur accοunt $12.99 and applicable taxes for yοur next 1 month of Аmazon Prime. Yοur membership benefits are currently suspended.

    If you don't update yοur card іnfοrmatіοn in the next 1 days, yοur Аmazon Prime membership wіll be canceled. To continue to enjoy membership benefits, please find the document attached and follow the on-screen instructions.

    Thank you,

    Аmazon Customer Service"

    Received this scam.

  • February 20, 2020 at 12:26 PM by an anonymous user from: Issy-les-Moulineaux, Ile-de-France, France

    Received an email today asking me to update my account details including payment method from Said if I did not verify within 24 hours my account will be officially disabled. Have sent this e-mail to 'stop-spoofing' at Amazon and deleted e-mail.

    • June 8, 2020 at 2:15 PM by an anonymous user from: Ashburn, Virginia, United States

      I received a similar email today. Unfortunately, I opened the attached pdf and clicked on a link in the pdf, but nothing appeared on the web page. I then opened another browser window, and signed into my Prime account and my payment methods were NOT expiring anytime soon.

      I then sent the email as an attachment to

    • February 21, 2020 at 8:59 AM by an anonymous user from: Salford Quays, England, United Kingdom

      I have received the same today. I reported it, didn't open it and deleted.

  • February 19, 2020 at 2:48 PM by an anonymous user from: Arvada, Colorado, United States

    I got a bogus call saying that we needed to call about our Amazon prime account it is not from Amazon and can tell it is a recorded message the number was 402-989-4264 from Clatonia, NE. I didn't answer it and they left the message on my answering machine so letting Amazon know and everyone else know too now they are calling and yes, I did get two e-mails that I reported to Amazon.

  • February 18, 2020 at 4:19 PM by an anonymous user from: Sacramento, California, United States

    I get two a week from this phishing scam

  • February 17, 2020 at 5:38 PM by an anonymous user from: Kettering, Ohio, United States

    I received an email stating my Prime Membership was expiring and my default credit card could not be billed. I was asked to click on an attachment and update my credit card info. Funny thing is my membership was renewed in October and this email was saying it was expiring on Feb 16th. I automatically knew it was a scam.

    • March 18, 2020 at 2:07 AM by an anonymous user from: Mesquite, Texas, United States

      Qthanks for sharing, I am receiving this email everyday and the date of expiration changes each time. I ignore and delete. I did not open he attachment.

  • February 2, 2020 at 7:27 PM by an anonymous user from: Mt Morris, Michigan, United States

    I received an email from Amazon Prime saying that there were too many attempts to log in to my account and it would be disabled in 24 hours if I didn't go to the site and change password etc. I deleted email. My spam blocker said it was spam.

  • January 17, 2020 at 12:29 PM by an anonymous user from: Raleigh, North Carolina, United States

    I received an email today which went to my Spam folder from Amazon support saying no orders would be sent because my payment information had been compromised or was invalid. I didn’t go to that website but went to my account on Amazon everything appeared to be in place and correct. Deleted email.

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Amazon Prime Email Scam - Fake Emails Sent to Potential Victims