Amazon Prime Email Scam - Fake Emails Sent to Potential Victims

Amazon Prime members are reporting fake email receipts like the one below, with links to a fake or phishing Amazon website that steals account credentials, personal and financial information. If the links in the fake emails are clicked, recipients will be taken to a fake Amazon page where they will be asked to re-enter their name, address, and credit card information. And, if they do, all that information will be sent to the cybercriminals behind the scam. Therefore, if you think you have been tricked by the same scam, please change your Amazon password and contact Amazon and your bank immediately.

Amazon Prime Email Scam - Fake Emails Sent to Potential Victims

An Amazon Prime Email Scam

Subject: Your order cannot be shipped.


There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information. Click here to confirm your account."

Amazon will never send you an unsolicited email that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. If you receive a suspicious email, report it immediately.

Suspicious emails or webpages not from often contain:

  • An order confirmation for an item you didn't purchase or an attachment to an order confirmation - Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Amazon.
  • Requests for your username and/or password, or other personal information
  • Requests to update payment information - Note: Go to Your Account and select Payment options. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
  • Links to websites that look like, but aren't Amazon
  • Attachments or prompts to install software on your computer
  • Typos or grammatical errors
  • Forged email addresses to make it look like the email is coming from Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than, then it's a fraudulent email.
Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 36)

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January 31, 2022 at 5:22 PM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims
an anonymous user from: Henniker, Weare, New Hampshire, United States

The scammers are protending to be Best Buy, take over your computer to issue a credit, falsify your bank account on your screen, make it look like they deposited an extra $20,000. in your account and demand you go to your bank, withdraw the money and they will direct you to an ATM to wire this money ( your own money) in order to re- gain control of your computer.



February 4, 2021 at 9:42 PM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims
an anonymous user from: Kuching, Sarawak, Malaysia

I received an email from

Upon contacting Amazon, their CS told me it's a suspicious email.


October 1, 2020 at 1:29 PM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims

"From: Sales <>

Sent: Thursday, October 1, 2020, 11:54:24 AM EDT

Subject: Your prime order of Apple iPhone 11 (64Gb, Purple... Your Orders | Your Account |

Order Confirmation

Order # 8627-1532955-4926900


Thank you for your order. We’ll send a confirmation when your order ships. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit Your Orders.

Order Help-Desk : 1-800-738-0223 (Toll-Free)"

Here is another scam.


July 7, 2020 at 2:19 PM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims
an anonymous user from: Auburn, California, United States

I’m not sure what to do next. Unfortunately I let this guy into my desktop computer. I disconnected him after just a few minutes after searching the number I called and determining it was a scam.. I changed my password to my email, amazon and bank accounts. I hope that’s enough.


June 28, 2020 at 2:46 PM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims
an anonymous user from: Clovis, New Mexico, United States

Received an email in form of order receipt. The order was to be sent to a Daryle Martin in Orlando Florida. It was being sent it 2 parts, but was a Mac computer for $1850 and $509. There is a statement that if you did not order this item, to call this number 832-685-4726. I called and a man with foreign accent answered, (not all that unusual) and asked for the order number. Gave it to him, he said yes, I can see that someone used your information to purchase this. He wanted me to put in a code to check my computer for Phishing program. I did not do. He said I would get another email stating the order had been canceled. This has not shown up in my email yet, of course. Please beware! It makes your heart stop to see something like this in your email!


July 7, 2020 at 2:23 PM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims
an anonymous user from: Auburn, California, United States

Unfortunately I was taken in by this guy. It was the same message: order from Daryle Martin same Mac computer sales. It was the authentic looking Amazon message that got me. But while on the phone with him, I searched the phone number (same one as above) and saw it was a scam and closed down my computer. I changed my passwords to my email and amazon accounts. I hope that was enough.


June 29, 2020 at 9:09 AM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims
an anonymous user from: Gibsonia, Pennsylvania, United States

Received similar email yesterday. First, don't panic as I did. I was fortunate to call the customer service number and after talking to someone with a foreign accent (again, not unusual) and regaining my composure, I was able to discern that it was fraudulent. The key words were "I need to connect to your computer..." Stay calm, pay attention to what you're being told and asked. No matter what, DO NOT GIVE any information. Remember, you can always contact Amazon or your credit card company. Just because they try to intimidate, you owe them nothing. This was an extremely good lesson for me.


June 26, 2020 at 1:19 AM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims
an anonymous user from: Nipomo, California, United States

I received this yesterday in my email (there was no such order in my account):

"Your Amazon Order # 663-4495-564985488145644

Order Shipping <>

Wed 6/24/2020 14:01:45

For further assistance contact Customer Service 1(844)(4510110)



Your package was sent to:

Brenda G Eaton

207 Adams Drive

Houston, Texas 77060

Shipment Details

Apple iPhone 11 64GB Black


Item Subtotal:


Shipment Total:


For further assistance contact Customer Service 1(844)(4510110)"


June 29, 2020 at 9:18 AM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims
an anonymous user from: Gibsonia, Pennsylvania, United States

I can't believe it! This is the EXACT address that my email stated would be receiving an Apple iPhone - the same item you listed! Everyone, stay alert, vigilant, and composed. These people will make up information as they're speaking with you. The order number that they referenced was very similar to yours. I can't begin to express my disdain with these people, especially when they attempt to target someone that is elderly.


June 24, 2020 at 12:54 PM by
Amazon Prime Email Scam - Fake Emails Sent to Potential Victims
an anonymous user from: Banks, Alabama, United States

I received this yesterday in my email:

"Your Amazon Order # 516-55487669-2214853


Order Shipping <>

Tue 6/23/2020 10:23 AM

Shipment ID: 516-55487669-2214853

For further assistance contact Customer Service 1-833-639-0093



Your package was sent to:

Brenda G Eaton

207 Adams Drive

Houston, Texas 77060

Shipment Details

Sony LED TV 85 inch


Item Subtotal:


Shipment Total:


For further assistance contact Customer Service 1-833-639-0093"


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Amazon Prime Email Scam - Fake Emails Sent to Potential Victims