Amazon Prime Email Scam - Fake Emails Sent to Potential Victims

Amazon Prime Email Scam - Fake Emails Sent to Potential Victims

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Amazon Prime members are reporting fake email receipts like the one below, with links to a fake or phishing Amazon website that steals account credentials, personal and financial information. If the links in the fake emails are clicked, recipients will be taken to a fake Amazon page where they will be asked to re-enter their name, address, and credit card information. And, if they do, all that information will be sent to the cybercriminals behind the scam. Therefore, if you think you have been tricked by the same scam, please change your Amazon password and contact Amazon and your bank immediately.

An Amazon Prime Email Scam

Subject: Your order cannot be shipped.


There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information. Click here to confirm your account."

Amazon will never send you an unsolicited email that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. If you receive a suspicious email, report it immediately.

Suspicious emails or webpages not from often contain:

  • An order confirmation for an item you didn't purchase or an attachment to an order confirmation - Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Amazon.
  • Requests for your username and/or password, or other personal information
  • Requests to update payment information - Note: Go to Your Account and select Payment options. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
  • Links to websites that look like, but aren't Amazon
  • Attachments or prompts to install software on your computer
  • Typos or grammatical errors
  • Forged email addresses to make it look like the email is coming from Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than, then it's a fraudulent email.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Please share what you know or ask a question about this article by leaving a comment below. Check the comment section below for additional information, if there is any. Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: And, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent. Also, to quickly find answers to your questions, use our search engine.

You can help maintain Online Threat Alerts (OTA) by paying a service fee. Click here to make payment.

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Comments, Questions, Answers, or Reviews
(Total: 11)

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  • April 8, 2020 at 5:28 PM by an anonymous user from San Diego, California, United States

    email from <> was sent to me with a phone # 800-758-4344 for an amount of $864.56 . Is this a scam?


    • April 8, 2020 at 5:43 PM by info

      Yes, it appears to be a scam.


  • March 18, 2020 at 2:05 AM by an anonymous user from Mesquite, Texas, United States


    Yοur credіt card on file has been declined.


    Yοur Prime | Today's Deals | Prime Insider


    Due to a prοblem wіth yοur card, we have been unable to charge yοur accοunt $12.99 and applicable taxes for yοur next 1 month of Аmazon Prime. Yοur membership benefits are currently suspended.

    If you don't update yοur card іnfοrmatіοn in the next 1 days, yοur Аmazon Prime membership wіll be canceled. To continue to enjoy membership benefits, please find the document attached and follow the on-screen instructions.

    Thank you,

    Аmazon Customer Service"

    Received this scam.


  • February 20, 2020 at 12:26 PM by an anonymous user from Issy-les-Moulineaux, Ile-de-France, France

    Received an email today asking me to update my account details including payment method from Said if I did not verify within 24 hours my account will be officially disabled. Have sent this e-mail to 'stop-spoofing' at Amazon and deleted e-mail.


    • February 21, 2020 at 8:59 AM by an anonymous user from Salford Quays, England, United Kingdom

      I have received the same today. I reported it, didn't open it and deleted.


  • February 19, 2020 at 2:48 PM by an anonymous user from Arvada, Colorado, United States

    I got a bogus call saying that we needed to call about our Amazon prime account it is not from Amazon and can tell it is a recorded message the number was 402-989-4264 from Clatonia, NE. I didn't answer it and they left the message on my answering machine so letting Amazon know and everyone else know too now they are calling and yes, I did get two e-mails that I reported to Amazon.


  • February 18, 2020 at 4:19 PM by an anonymous user from Sacramento, California, United States

    I get two a week from this phishing scam


  • February 17, 2020 at 5:38 PM by an anonymous user from Kettering, Ohio, United States

    I received an email stating my Prime Membership was expiring and my default credit card could not be billed. I was asked to click on an attachment and update my credit card info. Funny thing is my membership was renewed in October and this email was saying it was expiring on Feb 16th. I automatically knew it was a scam.


    • March 18, 2020 at 2:07 AM by an anonymous user from Mesquite, Texas, United States

      Qthanks for sharing, I am receiving this email everyday and the date of expiration changes each time. I ignore and delete. I did not open he attachment.


  • February 2, 2020 at 7:27 PM by an anonymous user from Mt Morris, Michigan, United States

    I received an email from Amazon Prime saying that there were too many attempts to log in to my account and it would be disabled in 24 hours if I didn't go to the site and change password etc. I deleted email. My spam blocker said it was spam.


  • January 17, 2020 at 12:29 PM by an anonymous user from Raleigh, North Carolina, United States

    I received an email today which went to my Spam folder from Amazon support saying no orders would be sent because my payment information had been compromised or was invalid. I didn’t go to that website but went to my account on Amazon everything appeared to be in place and correct. Deleted email.


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Amazon Prime Email Scam - Fake Emails Sent to Potential Victims