Is Sterilizek a Scam? See Customer Review

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I ordered from sterilizek.com in September and even paid extra to receive prompt delivery. I have not received the product to date and I keep getting the runaround. Clearly, if this company is legitimate, they are in over their heads with production issues and/or financial ones. I plan to contact my State's Attorney General for potential fraud. Please share your experience with Sterilizek by leaving a comment below.

Is Sterilizek a Scam? See Customer Review
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Comments (Total: 35)

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  • March 23, 2021 at 5:38 PM by an anonymous user from: Nassau, Hicksville, New York, United States

    I order product back in September, I received product in February Sterlizek sent me a shell gun no buttons look like a toy with just a trigger it was sent wrapped in duct tape, if feel they scammed me out of $150,00 and getting in touch with them is to no avail I will be reporting them if I do not get a response from them soon

  • March 10, 2021 at 7:37 AM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States

    We purchased one after a friend loaned us his. When we went to use our friends machine, it was not spraying. We went to pick up the gun to unscrew the bottle that holds the liquid and the s***w part inside that attaches to the gun totally fell to pieces.

    In good faith we decided to order a brand new one so that we could return it to my friend unbroken. However when we received the new gun and fill the bottle up with a disinfectant cleaner screwed it back on and went to test it out, the bottle fell on the floor with the same s***w part broken and in pieces. We immediately within 24 hours reached out to customer service on the website (no one answers the phone) and too got the runaround stating that shipping Dept would handle it. They said they would send a replacement part? That in on its own did not make any sense. They provided an erroneous tracking number in six weeks later still have not received a “replacement part”. DO NOT ORDER FROM THIS COMPANY who does not stand behind their product!

  • February 15, 2021 at 3:05 PM by an anonymous user from: Ashburn, Virginia, United States

    After finally receiving my unit it will not work. There is a trigger that turns the light on but no spray. I sent an email when it first arrived but no answer back. Do not buy one this is a SCAM. I thought I had checked things out before ordering but apparently not

    • March 2, 2021 at 4:05 PM by an anonymous user from: Smith, Tyler, Texas, United States

      Same here. I ordered it and it came about a month later. I charged it. It lights up but doesn’t spray. I haven’t been able to get a hold of any customer service either. I feel like it is a scam and I am out $160. Does anyone know how to get ahold of customer service

  • February 9, 2021 at 11:32 PM by an anonymous user from: Ventura, Simi Valley, California, United States

    I bought this product in December. It came broken. Since then I have sent over ten emails asking for a refund or replacement. This is now February. Nothing. Crooks. Don’t buy this product.

  • February 5, 2021 at 11:24 AM by an anonymous user from: Moss Bay, Kirkland, Washington, United States

    Complete scam. Company also sent unsolicited text message ads to my cell phone. Not sure where they got my name and number, but since I've never done business with them before, they clearly bought a list somewhere.

  • January 28, 2021 at 4:23 PM by an anonymous user from: Historic District, Dallas, Texas, United States

    - Forwarded message -

    From: WB Goldberg <wayne.goldberg5@gmail.com>

    Date: Thu, Jan 28, 2021 at 11:02 AM

    Subject:

    To: WB Goldberg <wayne.goldberg5@gmail.com>

    Do not order from this company. I ordered 4 of these for Christmas gifts. I ordered them on December 4, 2020 and paid an extra fee to have the order expedited.

    I began communicating with the company when the product was not delivered by Jan 1. I also told them to cancel the order as I no longer had a need or desire for them. They said the order could not be cancelled because they had already been shipped and they provided 2 tracking numbers. Neither of these tracking numbers were valid, so I opened a claim with American Express. The company then told me that if I didn’t receive my items by Jan. 23, 2021, they would issue a refund for the product and the expedited shipping fee.

    Well, they did not arrive, so I asked for my credit. They said it had been sent to the shipping department for review. Then magically on January 27, 2021, I received an unidentified box that had half of my order or 2 of the 4 units. The other 2 then arrived in January 27, 2021.

    I then received a note from the company that since my items had been received, they would not allow them to be returned. I explained that I would like a return shipping label, so I could return them because their website clearly says they have a 100 percent money back Guarantee.

    The company then sent me a message “in writing” that said they do not refund money only replace product. I explained that this is not what the website says and they said it was my responsibility to read the small print.

    The bottom line is American Express reversed the charges because the company did not respond to their inquiry when I originally disputed the charge for the product and the expedited shipping fee at the beginning of January.

    I notified the company that I was willing to return the items as I had no use for them at this point, but if they did not send me a return shipping label, that I would just consider them a gift and discard them.

    I find it a shame that in this digital age that a company chooses to operate so unethically.

    Shame on them!

    Note: when I first requested they just cancel the order, they said they had already been shipped. Again, the tracking numbers they sent were bogus. Their website clearly states items are shipped directly from their facility in the United States. If this is the case they clearly lied as they would not have taken a month to get to me. I believe they had not been shipped, they just didn’t want to cancel the order. I also believe this is why there was no tracking or shipping information on my package.

    Note: I also sent screen shot of their website that clearly says they have a 100 percent 30 day money back Guarantee.

    • February 4, 2021 at 9:47 AM by an anonymous user from: Miami-Dade, Aventura, Florida, United States

      I had the same experience and have reported Sterilizek to the Better Business Bureau, my State Attorney's Office, and with the Federal Trade Commission. And since I found the product thru an Instagram ad, I also reported the ad to Instagram. I am now going to contact American Express to dispute the charges. This company is a total SCAM and a FRAUD.

  • January 19, 2021 at 5:36 PM by Mscruz from: Burlington, Mt Laurel, New Jersey, United States

    I ordered 2 Sterilizek pro, paid total of $294.87 and received another brand (Healthy Lifestyle which will cost $44.22 for 2 atomizer free shipping) without a manual or instructions. To my disappointment, I sent an email to Sterilizek Support team letting them know what I received & asked for my money back. This is their reply:

    “the shipping dep’t informs that you received the correct product is a Sterilized Atomizer, it fulfills the same function & we can send the instructions; try it & check it’s functionality”. After 2 minutes, the same support team sent another email: “the shipping department informs that the product “I” buy complies with all the function specified on the website & regret that it is not within your expectation, but our policy is specific and do not make returns”... “& do not refund money”; “we don’t issue a return label”

    Here you go folks! We’re doomed! Who can I asked for help to have this Sterilizek store investigated so that other folks will not fall into this trap/scam.

  • January 19, 2021 at 4:59 PM by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

    Con’t

    Sterilizek responded “the shipping Department informs that you received the correct product is a Sterilized atomizer, it fulfills the same functions & we can send the instructions; try it & check its functionality”... after 2 Minutes, another email was sent stating “the shipping department informs that the product “I” buy complied with all the functions specified in the website & regret that it’s not within your expectations but our policy is specific & we do not make returns and do not refund money”...”we do not issue a return label”...

    Here you go folks...we’re doomed! We’ve been scammed! I would ask everyone here for help on how we can stop this scammers in victimizing another folk & steal their hard earned money

  • January 19, 2021 at 4:42 PM by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

    I ordered 2 Sterilized Pro from Sterilizek and paid $294.87 only to receive another brand (Healthy Lifestyle). I paid an extra amount for priority mail hoping that the products Will arrive in 4-5 days because I really need them for its purpose...to sanitize & at least Help reduce the chance of having the COVID virus. I received the products after 16 days, 2 boxes poorly wrapped (in a black garbage bag look-alike), unprofessional looking. I opened the bag, found 2 boxes of atomizer from Healthy Lifestyle. The atomizer Do Not have “Sterilizek” brand name anywhere as shown on the video. I sent an email to Sterilizek Support Team, attached pictures of the atomizer & the box I received & questioned the legitimacy of the brand, product and asked for a full refund.

  • January 15, 2021 at 11:14 PM by an anonymous user from: King County, Redmond, Washington, United States

    I ordered 4 devices and just received two. They never answered the phone or my emails. I was ready to contact my bank and my lawyer. Horrible.

  • January 13, 2021 at 1:27 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States

    I ordered the sterilized pro and received another brand ( Healthy Lifestyle). It took 6 weeks to arrive poorly wrapped. The box was beaten up because of the packaging. There was no manual as promised. I emailed them requesting what I ordered as advertised. They said it meets the requirements as advertised. I know this a scam. I’ve seen the same product on Amazon for half their cost. It’s a totally different product. I have not used it. I will never purchase items from these social media website again. Lesson learned! Disgusted and cheated!

    • January 19, 2021 at 3:46 PM by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

      I agree with you 1000%. I have the same experience. I ordered 2 sterilized pro only to received another brand (Healthy Lifestyle). The boxes were poorly wrapped in a black garbage bag-look a like...so unprofessional.

  • December 30, 2020 at 1:06 AM by an anonymous user from: Orange, Santa Ana, California, United States

    This company and site is a scam and false advertising. Do not buy from this site. The product is made in China and not US product as claimed. They also state on the website that they have a money back guarantee for any reason and it is not true. They told me they do not accept returns or refunds and only replace if the product is faulty.

    Do not waste your time and money. If you want something similar you can find it on Amazon for a fraction of the price if you want a product made in China.

  • December 28, 2020 at 5:22 PM by an anonymous user from: Kauai, Lihue, Hawaii, United States

    Definitely a Scam! First & Da last I buy anything from FB/Instagram advertisements. Lesson learned! Beware the scammers!

  • December 28, 2020 at 2:50 PM by an anonymous user from: Orange, Chester, New York, United States

    Similar experience, they charged PayPal the first day, united states postal service tracking number that shows pending receipt; no product ever taken or delivered to the shipper. Have contacted them numerous times. They or a bot program replies to be patient, the tracking number will update within 3 days after it's shipped and that they are "working for me". Well, if they are, they aren't doing a good job of it as after 2 months have nothing.

    I'm filing a PayPal claim and you can add to your list of scammed people taking disadvantage of the covid-19 pandemic to scurry to buy health & cleaning aids. The attorney general of Florida should get involved as their office is supposedly based there (even thou the product if any is made, in from china I'm sure), so they should be interested to take action against these offshore illegals running scams.

    sterilizek™

    (800) 426-2042

    1200 brickell ave

    miami, fl 33178

    united states

  • December 28, 2020 at 9:42 AM by an anonymous user from: Newark Central Business District, Newark, New Jersey, United States

    This company is a scam! I tried to return my order after having waited nearly 2 months and they refuse to take it back. On their web site it clearly states that they offer a 30 day money back guarantee with no questions asked. They so said they do not offer refunds. This is clearly false advertising.

  • December 27, 2020 at 9:26 AM by an anonymous user from: Nassau, Hicksville, New York, United States

    I too is waiting for my order since later October. People work too hard to be robbed at this time. We all need to take action.

    SMm

  • December 27, 2020 at 9:22 AM by an anonymous user from: Nassau, Hicksville, New York, United States

    I too have place an order and is still waiting to hear from about my purchase. This is so unfair of robbing so many innocent people that work so hard especially at this time.

  • December 24, 2020 at 11:44 PM by an anonymous user from: Cameron, Harlingen, Texas, United States

    I placed an order on December 2 2020 and keep getting the runaround and I think they will never ship it. They lie, lie, lie about shipping it. This is a scam and needs to be outlawed right now. Expensive product to boot. I am filing a complaint with my state’s attorney general as well. Sonething needs to be done. This scam is serious and hurts good Americans that are struggling like all if us..

  • December 19, 2020 at 2:27 PM by an anonymous user from: Pompano Beach, Florida, United States

    Wow, I should have checked these reviews before I placed my order on December 6, 2020. I’m having the same issue as everyone on this site. 3-7 days to ship, I guess the joke is on all of use. What a waste. I’m contacting my card company and making a claim on this company. Everyone here should do the same.

    • December 24, 2020 at 5:28 AM by an anonymous user from: Lilburn, Georgia, United States

      The same thing happened to me

      • January 7, 2021 at 3:38 PM by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

        me too

        paid extra to get it, took 30 days even though they said it would ship immediately

        now they are claiming not to take returns even though it states a 30 day return for ay reason

  • December 19, 2020 at 12:03 PM by an anonymous user from: Bedminster, New Jersey, United States

    I ordered one on November 11th and have not received it yet I call for customer service and got nothing they say that customer service is 24/7 but you can’t talk to anyone

    • December 29, 2020 at 7:20 AM by an anonymous user from: Loudoun, Ashburn, Virginia, United States

      I also ordered on November 20, they did respond to my emails bc that’s the only way to reach them. I just received it and it’s not even the sterilizek brand! It’s something else I could have ordered from Amazon for half the price!

  • December 16, 2020 at 3:34 PM by an anonymous user from: Erie, Buffalo, New York, United States

    I ordered one and it came as a generic one I could have gotten from Amazon. Not worth what I paid and clearly a scam!

    • December 29, 2020 at 7:20 AM by an anonymous user from: Loudoun, Ashburn, Virginia, United States

      Did you try to return it?

  • December 16, 2020 at 12:08 PM by an anonymous user from: Denver, Colorado, United States

    I ordered two on 11/17. I also received a message saying it was shipped but the tracking # provided says usps has not received the product yet.

  • December 15, 2020 at 2:27 PM by an anonymous user from: San Ramon, California, United States

    Same here. I have ordered on 12/4 nothing has come yet. they are not sharing tracking number but saying that the shipper is delaying pick up. there is no one to talk to on the phone and everything is handled through email, this does sound like Fraud and I will be canceling my transaction with my card.

    I should have checked the validity of this website before ordering

    Thanks

  • December 15, 2020 at 1:19 PM by an anonymous user from: Center City West, Philadelphia, Pennsylvania, United States

    I'm still waiting on 2 that I ordered on NOVEMBER 26, 2020.I paid 159.95 for 1 with a 30% off if I ordered 2 for a total of $289.90 for which I've seen nothing yet and I ordered them thinking I'd get them in 3 to 7 days and nothing. 1 was going to my daughter who has since contacted covid 19 and was in the hospital and now her son and spouse has also contacted it, somebody better tell me something and soon...

    • December 20, 2020 at 5:33 PM by an anonymous user from: Loudoun, Ashburn, Virginia, United States

      I'm not in west Philadelphia first of all! And with all this mess that seems like a scam I'm about to contact my lawyer and let him start a class action suit against you folks! Because I let's no one just take my money Period! Or send me my 2 Sterilizeks! And with this Coronavirus going on like I said I thought you guys were ligit and in between that 3 to 7 days delivery date my daughter had to go to the hospital within days and was positive and not only her,Her spouse and son came up positive, Ashley had it bad being a diabetic she suffered and we have hospital records to prove it and now we have 4 other family members that tested positive so yes if this is a scam I'm coming for you guys! I'm sad and mad as H**L!

  • December 14, 2020 at 1:43 PM by an anonymous user from: Berwyn, Illinois, United States

    Wow, I am getting the same runaround! Well, they got the wrong person this time, I am reporting them to EVERYONE! This is totally unacceptable!

  • December 13, 2020 at 11:21 PM by an anonymous user from: Los Angeles, Long Beach, California, United States

    I ordered mine in November 27, they say it will take 3-7 days since im only in the US. So 7 days past, email them and they saying that the ups has some issues. I told them str8 up that I'm going to dispute my money. Find a good lawyer to sue them. I guess its better to find other people who got scammed and report this incident and also sue them.

  • December 9, 2020 at 9:23 PM by an anonymous user from: Macomb, Michigan, United States

    I ordered two of the wireless on 11.18 on 11.19 I got a tracking number. 20 days later and it still says “Merchant Order Receipt Notification, USPS Awaiting Item

    We have been notified that an order has been received by the merchant for your item at 8:07 pm on November 19, 2020. This does not indicate receipt by the USPS or the actual mailing date.”

    I’ve reached out to customer service 3 times and got the run around. Terrible.

    This is a total scam.

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