Is Roselinlin a Scam: Review of the Online Store?

I got cut off. I intended to say that some of the merchanise is fine and quite pretty, but beware of returns. And hopefully, if you've order from them, you can sew!

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I have ordered from Roselinlin, and although I have been happy with some items, I wanted to return about five items that did not fit me. (The sizing chart isn't at all accurate). Even though the invoice enclosed with the merchandise states "Items can be returned within 15 days of delivery date" (although "Buyer is responsible for return shipping costs), when I tried to return for a different size, I ran into a brick wall. This was the email I recieved from them:

Sorry that we only support return for a money refund.

Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.

Our return center is located in Guangzhou, China.

According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.

We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.

You can check the return policy here: https://roselinlin.com/information/Return Policy

***Kind reminder: Any addresses on the parcel are not approved as the return address.

Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***

Thanks for your patience! Please don't hesitate to email us if you have any questions.

Best regards,

Lily

ROSELINLIN

Needless to say, I didn't want to deal with their complicated (expensive and lengthy) return policy. I told them to refund the 15%. I had spent approx $95.00 for five items, and they gave me a refund of $5.64! I guess they meant a refund of 15% for the entire order, not for each item. So now I have a lot of sewing to do. I have to shorten the hems on one dress and on one pair of pants; take in the sides of a top (which is too big); cut off the sleeves of another dress (as they are too tight), make it into a sleevelesss dress, (and wear a blouse under it; and disregard a third dress (which is way too short, although advertised as long). The weird thing is, everything I ordered was the same size! Yet some items are too tight, and some are too lose. I understand taking up hems as I'm only 5ft 3in, but I don't understand why some sleeves are fine, and some are too tight etc. Anyhow, in sum, some of their mrchandise i

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I ordered two blouses from Roselinlin. The first one came so wrinkled, I sent an email to complain and wished to send it back. I was told I had to send it to China at my own expense! Although at the bottom of the packing slip the instructions state "Get authorization and Return Address via Email within 48 hours", also, "Receive a Refund within a Week."

The blouse is unusable and I have been billed for more than I had originally been given the prices for. The second blouse came was not the one I ordered.

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Buyer Beware. I bought (6) six garments from the online shopping ROSELINLIN website. Have to return ALL the merchandise because the material is acetate man-made chemical synthetic NOT cotton, NOT linen as described in their advertising.

Acetate is very wrinkly and highly sensitive to heat.

My order arrived wrinkly with poor workmanship (example uneven seams, unfinished hem) consequently, does not hang right, uncomfortable fit. I cannot wear it. Next step, return/refund raises red flag. Google Better Business Bureau (BBB) use word ROSELINLIN to review comments from several people who are told to ship return merchandise to Guangzhou, Guangdong Providence, China 510000 - never gets to the destination-reported losses and no cash refunds for several unfortunate people.

If you are in a similar situation, I recommend that you contact your financial institution, bank (fraud, scam dept) to dispute the transaction on your credit card or PayPal, My bank told me that ROSELINLIN return location is in United Kingdom.

I am currently asking ROSELINLIN to send me a valid, approved return shipping address to United Kingdom (NOT China) but doubt they will provide it. ROSELINLIN has applied a time clock on all my orders approved for return to China where time is counting down. I'm told when time expires, no refund. I feel that I'm being scammed by ROSELINLIN.

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They lie, commit fraud and have no scruples. All their sizing is incorrect and I asked them over and over if the sizes listed were correct and they said they were. Just a horrible company.

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You will have a extremely bad experience after you received the items you bought - poor quality, cheap made and look awful.

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Advertising as Cowsgirls on Facebook as well Report to BBB

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Advertising on Facebook as Zolucky

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new name again, Bocarora

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New name as of January 4th, 2021: Yivette https://yivette.com

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They also go by Annie Cloth. Same address, same return policy, the same offer of 15% refund as an alternative to returning items to China. Looked up the return address they gave me and it's not even a valid address. Scam, scam, scam! If you have fallen victim to this deceitful company, dispute the charges with your financial Institution, report their shady business practices to the Consumer Protection Agency, and write the US Attorney General's office, demanding they investigate them for fraud. This is my plan of action. Good luck.

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Cozywel, advertising itself like an "online platform for shopping", appears to be the same company (Chicv UK Limited, same address).

Doing a reserach of the said company shows that the CEO is a Chinese person, so that is probably only a a registered office and they import everything from China.

Some of the articles showed on Cozywel looks artisanal/handcrafted, I think they steal/copy the photos from the original creator, but then the products you receive (if you receive anything) is cheap, low quality and polyester made.

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now they have another name as of November 1st- lorimena...

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They have a new name, Monaliya. Same registered address:

Suite31a,PhilpotHouse,Rayleigh,Essex,SS67HH

Looks like a scam for sure. So many companies registered there.

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New name for the company - Preluckys. Same song second verse

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Their new name is comeyour.com

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This company needs to be shut down. The clothes and shoes are cheap they come from China and when you want to return they won't give you a return label but they want you to throw the items away and then they will only refund 15% of what you paid. What a scam. I am trying to find out who I can help to get them shut down and selling to the United States

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I am so glad I found these reviews before ordering, I was going to place quite a large order today!

I emailed them to ask if I could collect as the address used on their site is 5 mins from where I live, it is obviously not where they actually are, they have advised I will have to wait up to 20 business days still haha, but I guess at least they replied to me.

I suspect they are definitely not in the UK as the English used in the email is terrible.

Also, they are called ellescot.com on the website I am using but the address is still Suite 31a, Philpot House, Rayleigh, Essex, SS6 7HH.

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These clothes are so cheap the fabric is awful. The photos are obviously of clothes made in other fabrics to look a lot better on models. The ones you receive are cheaply made and hideous!

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TOTAL SCAM. They should be shut down. Very poor quality, three weeks to deliver, no way to return items. Ridiculous.

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Want to return a dress HELP ME

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I have not received my order from this Company, so maybe it is a scam. I will do more investigating and then will follow up with the proper authorities and get to the bottom of this.

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I got defrauded by this lot a few months ago. Never received anything, not even an email acknowledging the transaction. Finally got a refund from Paypal after 4 months! Don;t buy from this store!

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Thank you! You have all saved me some money!

I just had a hunch that I should look them up when there was so little identifying information on their website... plus their FAQ on copyright, for goodness sake! Half the photos are out of focus and no closeups available... so after thinking I had a nice collection put together, after reading the comments here, I've just deleted the whole order.

I had a similar experience with jigsaw puzzles from a company called MNA also advertising on FB. Two and a half months later, after my Paypal request for a refund, they arrived, completely squashed boxes, 2 of them just with a label on front saying "Puzzle", not even a picture of the jigsaw! Still awaiting my refund for shoddy service all round.

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I wish I had seen this too before I ordered as would have made my order smaller

The clothes took 3weeks to arrive but they had said it could take up to 25 days so that part was expected

The images on line look so lovely ...

When my order arrived yesterday I was very disappointed.. out of 9 items

only one t shirt actually f****d and a pair of yoga socks ... which I very pleased with

the rest of the stuff marked as S and in same make was gigantic ...looked more like an XXL

the quality is definitely not as good as its shown on line ...if you zoom in to the images it even looks like a different fabric

I sent an email to them yesterday and have not yet had a reply but from the sounds of the reveiws maybe they wont come back

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I placed my order on 7-7-2020 & received my items on 7-30-2020! If I'd known it was going to take that long I wouldn't have made the purchase. The items looked super cute online but they don't fit the same. One pants showed a caprI type length and when I tried mine on they were so long I was stepping on them. I'm 5'-3" so I'm not unusually short. One blouse I purchased was sewn correctly except the short sleeves were not sewn at the hem. The material was simply cut and not sewn! I just emailed them to advise that I have nine items to return & refund. Their auto response said they'd respond within 24 hours. Hmm, we'll see.

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They are scammers, they do not reply to emails and the pictures they use are fake. DO NOT PURCHASE from this company or any others linked to the same address.

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Do not buy from roselinlin, it is horrible. they have cheap terrible materials. They make you pay to ship it back to china. It take over a month to get your order in the first place. pictures on their site make it look good but it is not!

save yourself!

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Is justfashion now a scam - the charge came from chicv uk limited

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Julaly.com is a new one, same fake company using the same address.

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I received my full order two months later, after trying on two occasions to cancel my order. I could never get in touch with a real live person, to change the sizes of my shoe order, when I discovered I had ordered the wrong size. I was sent the wrong size after putting in three requests to change or cancel my order. two months later, I received my order with three pair of the wrong size shoes, in which I am afraid to send back because I may not get a refund or the right size shoes. I am quite disappointed.

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Half the stuff I ordered doesn't fit, and I cannot get anyone to respond to my return request. Stuck with unusable goods.

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They are also trading as Yivette. Shoddy goods and you have to pay to return them to China and then you only get a small refund.

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Heybaza is the same scam. Pictures of cloth are about the same as on the above mentioned page.

If goods are delivered, they are of very very poor quality, the Site makes you believe goods are coming from the European area and if not liked can be send back easily using a return address they will provide.

Address then is in China!

They then try to give you discounts and tell you to keep product. But products are so bad, and stink from chemicals, that you won‘t keep them any way.

To make it short: both sites have the same „owner“ Chicv UK!

Therefore Hands Off!

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I have also been cheated by chillicloth.com

They are fraud and bogus online store.

I paid them and waiting for my stuff to come, no reply by them.

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Their newest name is "ZOLUCKY"...

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This company changes its name frequently and also trades under:

lennory.com/ roselinlin/ Annie Cloth/ Emmamarlyn/ Chicv/ stylevey to name but a few. If you want to find out if you are dealing with this company, check if the registered compnay address is Suite 31a Philpot House, Rayleigh, Essex, SS6 7HH.

I suspect they name-change frequently as their reviews are serieoulsy bad - reflecting the poor quality of products.

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I think it's the same company as Annie Cloth on line... They advertise the same merchandise and appear to have same online address in UK. Annie Cloth was a bit of a nightmare to deal with... After not receiving anything for 30 days started emailing them about where are products... Took many days to answer and all they would say it's on its way... but the tracking information didn't show it going anywhere... Finally arrived 2 mmonths after order..and clothes were so unattractive, cheaply made and fabric that looked like lining fabric... Then began nightmare to try to return... took forever to get response. They offered $25 discount on $175 worth of merchandise to keep it or threatened it would cost a lot of money to send back and I might haave to pay customs fees...? See no warnings or info about that online... It cost $74 to send the items back because they go back to China. Probably not something you would want to get involved in.

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Not only are the publishing fake tracking information, they change the dollar amount that you authorize payment for. I have to change my cc# because I stupidly gave them that number.

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I ordered some clothes from this company, Kinisus, also goes by Roselinlin and based out of the United Kingdom, Great Britain.

I ordered the items, totaling approximately $100 On May 11th, 2020. It has been about a month as of today (June 10th, 2020) and I have yet to receive any items from my order.

I tried to track my order status through the company’s tracking resource and it displayed my order number and itinerary of what I ordered, but it never tells me the status of my order. I have tried to contact their customer service via email (because there is no customer service number to speak with anyone over the phone) and all I get are emails back saying thank you for contacting their customer service department and that someone will contact me within 48 hours to let me know the status of my order. They have yet to respond.

I ended up having to file a dispute of the charges for this company with my bank and it is currently under investigation.

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