Is Mobile Klean a Scam or an Untrustworthy Online Store?

I purchased sanitised and a digital thermometer in March 2020 from Mobile Klean (Strong Current Enterprises). No items came and their response to emails was they were experiencing delays at their warehouse. After 30 days I asked for a refund. They offered a discount which I declined and astonished for a refund. They then stopped answering my emails. Fortunately I had purchased via PayPal and submitted a case in the resolution section. In my case, PayPal were great and awarded me a complete refund.

Likewise I’ve finally had to conclude this company a total scam

I placed orders on March 20, 2020. In fact I have three order numbers and have received no products and cannot get a response to any of my email inquiries. My credit card has been charged on March 23, 2020 for all of these products as I was trying to get some for other family members. Since I can not get any responses I am beginning to believe that it is a scam. I am so ready to go to my financial institution and the authorities and file a complaint. It has been two months since my orders and I have made numerous email inquiries. This is not the way to run a business if it is legitimate.

I ordered around the same time, March 22nd. It's May 23rd and no sanitizers. I contacted the by email and the did respond. They basically stated they're working to get the order out asap.

I ordered March 17, now May 23 and no product. Did break thru the AI responses and got a real person or a much smarter AI bot. Explaination, overwhelming response. If you watch their site "someone has just bought" at a rate of 4 or 5 per minute. Even figuring on an 8 hour day since March 17 average 2000 per day x 68 days = 136,000 units. I'd consider it money lost. You've all been taken just like me. Forget PayPal helping you.

I placed an order on March 31st and have not received any item nor can I get through on the 800 number! What is happening! I am ready to cancel my order.

I placed my order on March 22 and it is now May 20 and I HAVE NOT RECEIVED ANYTHING... NO SANITIZER OR ANY COMMUNICATIONS OF ANY SORT!

Ordered March 15th. Charged credit card- March 15th. Now it’s May 20th. (60 days)No product, just empty promises on shipping date. It’s pathetic that a company like this is able to operate. Noticed a price jump on there adds 70% in mid April. There adds are everywhere. Let’s shut them down. Lawyers out there need to start the process. SHAME,SHAME,SHAME.

I purchased the Mobileklean ultraviolet sanitizing wand around March 3.2020. I received it today 5.19.2020.

Note the date because after 30 days there is no refund.

The device I received would be useful if it were not for the fact that it is so small. Not bad if you are sanitizing a small item such as a ring, toothbrush, or a thumbprint?

What they don't tell you in the advertisement is that you need to hold the lite one half an inch from the item being sanitized and for 20 seconds! I bit long I would think?

The total cost of the unit was roughly $50.00. It looked as if it were made for around $5.00 Tops?

Correction, make that about $2.00.

All I can say is buyer beware! This is a poorly made device and not as advertised. If you can buy one somewhere, be sure it's made in the U.S.A. And better if you can actually touch it before buying.

My final suggestion to you is, do not purchase this device!

I unfortunately experienced the same problem as indicated by other who complained. Do not use this site you will not receive nothing if you place the order. The company is a rip off, save your money.

Ordered four, three months and they have not arrived. Support will not reply. Looks like a Chinese scam

"I ordered three light scans (mobile klean hand units) on April 20, 2020. Where are they? I was given your support@mobileklean.com address and I get nothing to help me find out when or where my mobile klean units are. Order #: 93391985"

Here is another scam.

"I have ordered a mobile & Klean product a month ago and have not received my product. It is SCEL07 Germfix strong current enterprises

4029357733HKHK for $78.94. I would like a refund or the product. I won't be ordering off your site again. I feel like I was scammed."

Received via email.

I have ordered thru this company and it has been a month and still no product. I ordered a Mobile & klean product SCEL07 Germfix. 4029357733HKHK. I paid $78.94

I am not happy with this company. Please refund or get me my product. Thank-you

Karen J...

RUN! TOTAL SCAM. BE SMART STAY AWAY!

Damn commie b... RIPPED ME OFF to for a UV MobileKlean and Thermometer.... bastards!

Ordered four February 20, 2020. They have not delivered and keep telling me they will ship in about two weeks. It’s been 3 months and nothing

This company is a scam. I placed an order for two units on 3/20/2020. They charged my credit cart immediately but to date (5/14/2020) no product, no answer to phone, email, or texts. I hope my bad fortune saves someone else.

Do not purchase from this fraudulent company. I ordered one UVLightSanitizing device from Mobile Klean on 3/9/20. To date, I have not received my order. Additionally, I have contacted Mobile Klean via email, chat, and telephone to no avail since they do not respond. With regards to the telephone calls, it is answered with a recording and then automatically hangs up on you. I filed a claim with my credit card company against Mobile Klean, reporting that they are frauds!

In mid March, I ordered 2 of the Mobile KLean devices and one of their no touch thermometers. My confirmation came back with NO order Number and NO Date. I waited a day or so to see if it would be corrected - it was not. Then, I looked at my credit card statement and saw the charge had come through - along with a foreign transaction fee. I called the company and after wating online for a while a voice message came on asking "if your problem was resolved," then before I could answer, the recorded voice said "THANK YOU AND GOODBYE! I Rre- emailed Mobile Klean and have had several emails back from "Maggie" who even after getting 3 copies of their "confirmation" email and a copy of the charge on my credit card, my name address, date of order, last 4 of credit card, she still insists - "can't find your order." Obviously, this company is a scam. A reputable company after seeing the charge to their account on my credit card and the information, should have believed and sent me the items I ordered. So, since it appears they have no interest, I can only assume it was fraud and have reported them as such. The Credit Card representative told me they are based in Hong Kong.. So my advice is buy another device and steer clear of Mobile Klean!

Why take orders when you can't fill them? I ordered 4 UV light sanitizers and was told I would have them in 8 business days, it has now been 6 weeks and I still don't have them. When you call they tell you they can't take your call... not a way to run a business! My order number 90571068

The phone number given is 609 414 7087, it rings once then hangs up. I ordered 2 of the UV Light Sanitizers on March 20. Nothing has been shipped. I stopped payment with the credit card company.

I placed an order for one on 3-21. Got the email about shipping delay on 4-7 like everyone else is mentioning. Of course I can't reach anyone, and no one responds to the chat. Will be contacting my credit card today.

I made an order on March 22, 2020. They charged my card, have my card, address, and email address from my online order.

They never sent the item and also made a fraudulent charge at Aliexpress.com on May 9th.

They wait to use the card and tried to make orders on multiple tries.

They are thieves.

To all of you that have been scammed.

Call the number press 2 for info on the product, you may have to redial I got thru to a human on my second try.

I have a cousin who works in D.C. at the DOJ and I told her that. I was also told by him to contact the Federal Trade Commission. Just so you all know they are now on a watch list.

Good Luck to you all

Total criminal con artists. Item not available

I ordered two of these products on 3/26/20. Charged immediately through PayPal. Tracking number given never worked. Received an email on 4/7/20 explaining delay in receiving order due to coronavirus issues and asked to not call them because they were working on problem. Last I heard anything from them until 5/7/20 when I sent message through live chat on website. They responded on 5/8/20 with the same story about shipment delay. I responded back stating that six weeks was long enough to wait for an order and to please cancel it and refund my payment. No response yet.

This company is a total scam capitalizing on covid-19 fears. I am infuriated! Very clever, slick advertising, but reviews written are obviously fake. There were no complaints posted when I ordered sanitizing wands. They need to be shut down. BEWARE!

I do not expect to ever receive my order now. I will contact PayPal to assist with refund and anyone else with whom I need to file a complaint.

DO NOT BUY!!

Stay away, its a scam; ordered 2 UV lights on 3/18, never received them, and zero communications. Contacted PayPal to dispute the charge since I never received any product.

Mobile Klean is a total scam. Ordered 3 on March 24, 2020, with a lifetime warranty. I collected the same day on my credit card. The receipt stated may take up to 7 days to deliver. (From China). 45 days later no contact from them. No response to emails or telephone messages.

I am not surprised to read all these reviews. I have been thinking for some time that this company is a scam. I placed my order for the UV Scanner and warranty on 3/24 and got a letter on 4/7 that delivery was delayed. I do have a confirmation letter. I have emailed them nasty emails and tried numerous times to call and every time I get their stupid recording that due to the heavy volume of calls they are experiencing a wait time of over 10 minutes. This is how they get rid of you. I paid for the items with Paypal. I tried calling them and got nowhere too. I going to call my credit card that my Paypal account is linked to. I guess I got taken in my these low life scum bags. I will never again buy something I see on Facebook. I should have known better. From what I have been reading, these scum bags have made a huge killing taking everyone's money.

"Thank you for your email.

I know you are excited to receive your order!

Due to an overwhelming demand for this product, there is currently a delay in shipment.

We are working hard to get your order shipped to you as soon as possible.

I’m sorry for the inconvenience and thank you again for your order and your patience.

Kind regards,

Eunice"

This is what I received on April 16th and not a peep afterwards. I have tried contacting again, but nothing. They took my money right away, but still no product. I paid via my Visa...will be contacting Visa about this

I placed an order on 3/27/20 and kept calling to get a confirmation or tracking number but no help from support. I finally received a confirmation of my order last week but no tracking # and no estimate of shipping date. I think it's a scam also. Time to file a formal complaint with the FBI Internet Fraud Division, and the FTC. Also I will notify Pay Pal.

Good luck.

It’s been over the promised 30 days for me and still no tracking number. Ordered (2) units on April 4th and as of today, not a word. Emails to support go unanswered. Furthermore, they charged my PayPal account the day I ordered. I am starting to get suspicious that I have been scammed.

Same thing happened to me

When I placed my order for 2 units on March 24, 2020, and a second order for two more on March 30 for a friend, there were not any complaints or negative reviews posted.

I actually spoke with someone at this business who told me that because of our current situation with the COVID 19 virus, there would be a delay, and I should receive my UV light in about 30 days because they were being shipped from CHINA.

30 days have passed. They charged my Visa and Pay Pal the same day I put in the order and still not UV sanitizers on May 5, 2020. Next is a call to the fraud department on my Visa account.

I agree that this must be a scam that sucked me in.

from California

Ordered 4 units mid-March also warranty. As of May 4, no product nor answer at their number. No contact what so ever from them. Obvious scam at this point. I guess I’m one of those suckers born every minute.

Has anyone actually received one?

Ordered 3 0f the units on 3/22/20 still haven't received on 5/3/20.

when try the tracking number nothing happens, get a warning that downloading the tracking software is dangerous. Beware!

Ordered 3 units and “lifetime guarantee” totaling $108 in late February. Still haven’t received the order.

Contacting my credit card company now.

Stay away from this “racket”....or lose your money.

I ordered products and warranty from Mobileklean over 5 weeks ago, sent several emails requesting delivery information and to date have heard nothing in reply. I am now believing it is a very clever SCAM.

I ordered UV light April 5th and have not heard a word from anyone. I would like to get my money back

HI I ordered on 16th March £74.94 £6.50 & £14.99. Company haven’t responded to emails. I have also previously emailed them to cancel the order- no response. Yesterday I made contact thru PayPal and was offered 20% off the £6.50 &£14.99 items and advised a tracking number would be given for the £74.94 when it gets shipped.

Totally ignored the request for refund. I was concerned they would ship the unwanted items last night and so put in a chargeback claim last night. I noticed there is a PayPal forum with in excess of 600 complaints about Strong Current Enterprises.

Basically for different products but following the same agenda of no communication and no products. People did receive products after complaining to PayPal but of poor quality and returns expensive. I’ve reported this as a Scam to PayPal UK today unfortunately they are not manning the phones so have emailed and am awaiting a response. Makes me wonder why PayPal are allowing payments to be processed when there is a history of consumers being ripped off with this company.

I ordered March 20. Today is April 28. My product has not even shipped yet I was billed. I agree it is time to get a refund and look elsewhere for the product.

I ordered two UV Light Sanitizers in March and was told 7 day delivery. I still have not received. It looks like a true scam and I'm going I to join the battle in trying to get my money back. Thankfully I was smart by paying with PayPal. They will refund.

We need to get these schmaltz taking advantage of people during a Pandemic. "EVIL"

Me too,

I had the same problem. I ordered 2 of the UV lights with a promise of 15-day delivery. I am still waiting 31 days later. They are not even replying to any email or calls and yes They still have my money! I am also trying to get my money back.

STAY CLEAR

I had the same problem. I ordered a UV light and a thermometer with a promise of 15 day delivery. I am still waiting 35 days later. They still have my money! I am trying to get my money back.

I ordered 2 UV Light Sanitizer for $169.92 and 1 Infrared No-Touch Thermometer for $19.99 with shipping on Apr. 4. It was charged to my Visa immediately. Their message was that my order has been placed and they will pack and ship it right away and they will send me an email confirmation shortly. The message also stated that the order can take up to 7 days to deliver and may take longer due to high demand. I am still waiting for an email confirmation after 17 days. After reading all of the other comments, I feel I was scammed by this fake company. This company is taking advantage of the coronavirus pandemic hysteria and preying on innocent consumers who want to stay safe.

I wish to cancel my order #90664988. I no longer need.

BEWARE. CROOKS. Take your money. Don’t deliver

Mobile Kleen is a dishonest company. Almost all so-called reviews are simply marketing sites of the company, not legitimate reviews. Item as of April 20th is advertised as available. Ordered iitem one month ago. Never shipped. Company blames shipping times on coronovirus, but Mobile Kleen never gave item to shipper.. Takes your money and doesn’t shipped item. Received message from company the item was in the fulfillment center. Then was told item would not be shipped until lend of May. This company is crooked. BEWARE. BEWARE. BEWARE

I brought total four Mobile Klean products on 3/15 paid $126.94.

Got email on 3/23 saying " The supply chains of many organizations around the globe, including ours, have been impacted by flight delays and local movement restrictions of staff. which has led to delay sin shipments going out to consumers."

Since that email, I have not heard anything from MobileKlean, and today is 4/17. Obviously, no products have been shipped out yet.

I am very disappointed after read above comments and wish I had checked here first. I am going to ask my credit card company to give me refund back.

Additional note from my experience:

This company's website would automaticly charged you even you have not click" purchased" yet, if you were on that purchase site long enough after you select the products, while you were busy browsing other page at the same time. I had to call MobileKlean customer service( who said she was in South Asia) and my credit card company to give me full refund back after found I was charged twice with two orders. ( but I only click" purchased" once.)

This is also my experience in dealing with mobile klean. I have also made a formal complaint to the Federal Consumer Fraud division, the special Federal agency started for COVID-19 scams.

I ordered and paid £74.94 for 2 of these gadgets including postage. That was on Sunday 15th March. I was assured that my order would be acknowledged and a tracking number provided. Neither eventuated.

Emailed them on 20th March and was told my order was " already in fulfilment".

On 30th March they thanked me for " my patience". Still no acknowledgement of monies paid or tracking number.

THIS LOOKS AND SMELLS LIKE A SCAM. On Monday, I will be making a formal complaint to my Credit Card company and I won't relax until I have my money back and this mob has been closed down permanently. I am also making a formal complaint to the organisation on whose page the Mobile Klean ad appeared. They also have to take responsibility.

DO NOT FALL FOR THIS SCAM!

They will take your money, tell you 7 days for delivery (lie) 15 days later try to call, No one gets transferred to a real person. It's a 10 min. wait then a recording asking how satisfied on a scale of 1 to 5. Then the call is terminated. A giant scam ? An investigation is in order.

I've been waiting for 14 days, since March 20, 2020, for order to be shipped. Called company twice and spoke to person outside of US who provides no additional help or information.

Ditto: Told 10 minute wait, transferred after 10 min , asked if I was satisfied and then call terminated. I ordered product 18 days ago!

This product has breathless scammy type sales pages and every 'review' of it is gushing in praise. I would guess it's just cheap device with a blue light which never kill any germs.

Here is one of their disclaimers

"THIS IS AN ADVERTISEMENT AND NOT AN ACTUAL NEWS ARTICLE, BLOG, OR CONSUMER PROTECTION UPDATE

THE STORY DEPICTED ON THIS SITE AND THE PERSON DEPICTED IN THE STORY ARE NOT ACTUAL NEWS. RATHER, THIS STORY IS BASED ON THE RESULTS THAT SOME PEOPLE WHO HAVE USED THESE PRODUCTS HAVE ACHIEVED. THE RESULTS PORTRAYED IN THE STORY AND IN THE COMMENTS ARE ILLUSTRATIVE, AND MAY NOT BE THE RESULTS THAT YOU ACHIEVE WITH THESE PRODUCTS. THIS PAGE COULD RECEIVE COMPENSATION FOR CLICKS ON OR PURCHASE OF PRODUCTS FEATURED ON THIS SITE."

Has anyone purchased this product

The phone number is southern NJ. One address found is in DE. 2nd address found in California. IMO when important info is missing, move carefully. BBB gave an F to a company using the same phone number. The search engine for this product gave two sites for under one dollar. One was in Hong Kong. Finally, shipping time of 7 days would not give me a warm fuzzy feeling.

Never use UV on your skin or in your eyes.

Placed an order for 2 for a total price of $74.94 inc shipping

Credit card details not accepted.

Following day got an email with a link indicating the order was still open. Clicked the link and went back to the site and completed the order again

This time the order was processed and the confirmation indicated Total price: $209.93

I have fired off a chat - got no satisfaction there and have sent an email to their 'support' address. I will post results but Looks like a scam to me. Probably best to avoid it. Stick to sanitiser, swabs, soap and water unless you can find a local supplier, put your hands on one in store and walk out with it (after paying:).

Their telephone number 1 609 414 7087 is being used by hundreds of untrustworthy stores like:

www.superboostwifi.com

www.getplaybeatz.com

www.livewavetvantenna.com

www.mobilescreencast.com