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Is Mobile Klean a Scam or an Untrustworthy Online Store?

Is Mobile Klean located at mobileklean.com, a device that claims to kills 99.9% of surface bacteria, viruses, and pathogens using ultraviolet light, a scam? I want to know if I can trust the store because I would like to purchase the device.

Is Mobile Klean a Scam or an Untrustworthy Online Store?
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About Mobile Klean

Mobile Klean at mobileklean.com

By Email: support@mobileklean.com

By Phone:

United States: +1 609 414 7087

Canada: +1 778 300 0854

United Kingdom & Ireland: 08708 200084

Australia & New Zealand: (02) 8607 8316

COMPANY ADDRESS:

Strong Current Enterprises Limited

Suite 2201, 22/F, Chinachem Century Tower, 178 Gloucester Road, Wan Chai, Hong Kong



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Comments, Questions, Answers, or Reviews

Comments (Total: 153)

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The comments, reviews or answers below do not necessarily reflect the views of Online Threat Alerts (OTA).

  • September 6, 2020 at 3:44 AM by an anonymous user from: Croydon, England, United Kingdom

    I purchased 3 of these at the beginning of the pandemic 15 March for my 2 adult children and myself, for £87.99 shipping to UK. They eventually arrived on June 19th, and all worked when batteries f****d, although I have only used mine 3 or 4 times and it has failed, I have tried a new set of Duracell batteries but it won't work. I have emailed Mobileklean and their UK distributor, but have not even received an acknowledgement. The UK distributor is advertising these on -line for less than £10 each. So not only are they unreliable but were sold at a RIP-OFF price.

    Sent from Boston UK.

  • August 21, 2020 at 6:14 AM by an anonymous user from: Sparta, New Jersey, United States

    Ordered and received 3 mobile klean uv wand units. None work. Tried different batteries to rule out

    a battery problem. The units are flimsy. I had doubts

    about the product as soon as I unpacked it. It is so

    flimsy that I was afraid it might not be safe to use.

    Since none of the units work, that is no longer worth

    thinking abouf it. I believe the selling of this product is a scam.

    Their intricate packaging seems worth more than the wand.

    It seems that trying to get a true address and phone number is pointless.

    I will chalk this up to a bad investment.

  • August 15, 2020 at 6:32 AM by an anonymous user from: Sanford, Maine, United States

    Is Mobile Klean a scam company?

  • August 10, 2020 at 9:36 AM by an anonymous user from: Naples, Florida, United States

    I ordered 3 a month ago and have only received one. I did receive a message that the other two were sent but so I am not sure what is happening. I know our mail is delayed here so I am not making a judgment. I just want my other two.

  • July 30, 2020 at 11:50 AM by an anonymous user from: Palm Coast, Florida, United States

    Ordered in May,received yesterday-DOES NOT WORK!made in China-rip off

    • August 8, 2020 at 12:53 PM by an anonymous user from: Seaside, Oregon, United States

      I ordered 3 of these lights and one does not work at all. I noticed they give the best "deal" at times if you order 3. Is that because they dump the ones that don't work onto these orders? that is my question. I sent them an email in early july and haven't heard back at all. I even purchased a warranty for $30.Xx.

  • July 28, 2020 at 12:28 PM by an anonymous user from: El Cajon, California, United States

    I ordered two lights 5 months ago, still have not received anything!

    • July 30, 2020 at 11:47 AM by an anonymous user from: Palm Coast, Florida, United States

      I ordered in may, recieved yesderday-DOES NOT WORK! Comes from CHINA

  • July 24, 2020 at 10:53 AM by an anonymous user from: Tuart Hill, Western Australia, Australia

    HI I ordered 3 wands in March, money (Paypal) was immediately withdrawn. Received wands yesterday (23rd July), sent one off to friend, opened mine, light does not go on - changed batteries, still no joy - have one unopened package bought for daughter. I feel embarassed vis-a-vis my friend, won't pass on present to daughter. Return address on parcel is via Switzerland, even though they are a Chinese company. They are not a serious company - will try and get my money back via PayPal.

    They are not a serious company and the product looks flimsy, but in my instance does not even light up.

    Gerda S.

    Western Australia

    • July 25, 2020 at 8:26 PM by an anonymous user from: Melbourne, Victoria, Australia

      Check how the batteries are inserted. Must be - and -. Check botyom of battery civer

  • July 18, 2020 at 1:13 AM by an anonymous user from: West New York, New Jersey, United States

    Did not work at all!

    • July 23, 2020 at 2:26 AM by an anonymous user from: Westbourne Park, South Australia, Australia

      I asgree with the statement not working at all. have tried different batteries without success. no indication of battery insert as to negative all or positive all or variation

      I have waited for four months for this product and feel I wasted my time and monies to protect my family asd I found othe ways to eliminate virus conditions. Sydney Middleton.

    • July 22, 2020 at 7:30 PM by an anonymous user from: Middletown, Ohio, United States

      It’s a scam!

      Like when you first do the search here this website is about the 5th one down!

      The first ones are Mobile Klean’s Own websites getting you to look at their ratings! Don’t fall for it!

      READ THIS ENTIRELY TO THE BOTTOM!

      If you don’t believe me ...

      Check it out! Type in complaints on Strong Current Interprises Limited you find all kind of orders not received people out $100s of dollars with no tracking number received after months! Phone called not answered, on the line over an hour, only to get a Robo voice saying to call back!

      Waste your money if you want...I got took for $134...NEVER AGAIN!

      You will never get your money back! Company and address same as Mobil Klean!

      Contact Blaux

      By Email: By Phone: Northern America (toll free): 844 846 5344 United Kingdom & Ireland: 03308 082207 Australia & New Zealand: (08) 7282 2012 COMPANY ADDRESS: Strong Current Enterprises Limited 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong

      SOURCE: Blaux Portable AC

    • July 21, 2020 at 2:23 PM by an anonymous user from: Cleveland, Ohio, United States

      It’s a scam!

      If you don’t believe me ...

      Check it out! Type in complaints on “Strong Current Interprises Limited” you find all kind of orders not received people out $100s of dollars with no tracking number received after months! Phone called not answered, on the line over an hour, only to get a Robo voice saying to call back!

      Haven’t seen 1 one comment good about this Company...Scam is all you read or hear. Even when you do searches their Spam pages on the internet give it 5 Stars BUT THATS IS REALLY THEM! Not a legit person. Don’t Buy or Do anything with “Mobile Klean“ or any Business with Strong Current Enterprises or Any of its Affiliates.

      They all have the same address... just different PH. NO.s for the countries that are listed.

      Waste your money if you want...I got took for $134...NEVER AGAIN!

      You will never get your money back! Company and address same as Mobil Klean!

      They sell any item that they see the public is after in demand. But, same experience for everyone. If you see a positive comment. IT IS THEM!

      By Email: By Phone: Northern America (toll free): 844 846 5344 United Kingdom & Ireland: 03308 082207 Australia & New Zealand: (08) 7282 2012 COMPANY ADDRESS: Strong Current Enterprises Limited 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong

      SOURCE: Blaux Portable AC

  • July 7, 2020 at 12:44 AM by an anonymous user from: St Clair, New South Wales, Australia

    Ordered several on 14 March 2020. Have not received any. Billed $98.94 US Dollars ($159.65 AUD) and then they took another $23.79 US Dollars ($38.39 AUD). Called the Australia Number and spoke to a guy who said he would fix. Called again and couldn't get through. Finally sent an email on 15 June to cancel the order and asked them to refund the money. Have not received a reply. Tried to call again today 7 July and was told have to wait as there were a high volume of callers. Did not get through so sent another email.

  • July 6, 2020 at 9:42 AM by an anonymous user from: Beacon, New York, United States

    I finally received my 2 MobileKlean UV wands on July 3rd, almost 90 days since placing my order. They charged my PayPal immediately and used my money for those 90 days. The build quality feels cheap and I don't think it would take much to damage it. Secondly, the unit was supposed to turn off (safety feature) if the UV light was turned upside down. That feature doesn't exist. Instructions say to hold the unit 1/2" away from the surface for 20 seconds. To sanitize just the front side of my cell phone you are talking about 40 seconds while steadily hovering over and pausing with the wand. Imagine how long it would take to sanitize a full size PC keyboard? My hand would get tired trying to hold and hover the wand so steadily over the surface. It is my fault that I fell for this deceptive marketing ploy. The UV wand is really small, so most sanitizing tasks would be a real chore and more trouble than it is worth. I could have just as easily spent my money on something more useful. Save your money and do not get sucked in by this product or the hyped up advertising.

  • July 4, 2020 at 8:33 PM by an anonymous user from: Milwaukee, Wisconsin, United States

    Purchased end of March for wands. Called and told they are coming. Never did. Filed for refund from credit card company at end of May 2020.

  • July 4, 2020 at 6:09 PM by an anonymous user from: Davenport, Florida, United States

    Took 90-days to get my 3 sanitzers. Very difficult to reach anyone by email or by phone. Product appears to work. Suggest you find a US source.

    • August 25, 2020 at 4:58 PM by an anonymous user from: San Antonio, Texas, United States

      The light turns on but how do you know it’s killing or deactivating anything? I hope you’re right but I doubt it. Please let us know. Thanks!

    • July 8, 2020 at 6:44 PM by an anonymous user from: Los Angeles, California, United States

      How do you if it works?

  • July 2, 2020 at 8:49 AM by an anonymous user from: Wallsend, England, United Kingdom

    Ordered several 14 March, 2020. Received 2nd July, 2020.

    Not used yet, but just to give oters hope that theirs may arrive...JUST ALLOW 16 weeks!

  • June 30, 2020 at 1:39 PM by an anonymous user from: Dorchester, Massachusetts, United States

    I ordered this product on 4/25 a whole month passed and I did not receive the product or get an email stating it was shipped and on the way. I tried calling the phone number I guess there’s a time difference because I kept getting a voice mail. So I called very early in the morning and spoke to someone who reassured me It will be shipping as soon as they process my order. They had no problem pulling the money out my account definitely didn’t take them 30 days. I waited another 3 weeks after multiple emails I demanded a refund. I wanted to use it for work and had to get something else and spend more money. I did recently get my money back Which was great because I ordered the thermal scan as well. My advice don’t order it if you need it in the very near future. They may send it but you may have to wait 2-3 months and that’s ridiculous. I know we are in a pandemic BUT the fact that the company showed no interest in giving an update makes we say THINK ABPUT IT FIRST!

  • June 29, 2020 at 7:36 PM by an anonymous user from: Los Angeles, California, United States

    I ordered 3 sanitizers and finally received them two months later.

    I was not satisfied with this product at all and also I bought one locally while I was waiting.

    I have sent them three emails so far but no response but when I called 1-855-806-0821, someone answered and gave me their return address in NJ. I am wondering if this is a legitimate place to return and receive a refund.

    In the past, I returned some items to a company in China, for which shipping cost was more than $50 but they never gave me a refund. So I lost more than $200 including the shipping cost. It was a total scam and this company might be doing the same thing.

    Has anybody ever returned this and received a refund?

    Is Paypal or Credit card company my best bet?

  • June 26, 2020 at 12:55 AM by an anonymous user from: San Leandro, California, United States

    I've yet to receive temperature scans two months ago got e-mail saying product shipped on 6/16/2020 that's almost two weeks ago at first It was a problem with their shipper they gave me a tracking number no way to use it as of yet

    • June 27, 2020 at 10:23 PM by an anonymous user from: Melbourne, Victoria, Australia

      Change your banking details because in Australia thay are double dipping

  • June 26, 2020 at 12:44 AM by an anonymous user from: Secaucus, New Jersey, United States

    Still have not received the wands I ordered on April 24th I have had contact via e-mail on the 17th of June, stating it was shipped on the 11 of June, along with a tracking number. Upon following the link for tracking it gives absolutely no info. After waiting another week I did scroll down to the bottom of the shipping info page and it gives a name of the company AfterShip. It wasn’t easy to find but if you can navigate to their help page it will give this https://www.aftership.com/courier. It will give you a search for the tracking number for the carrier from which it was shipped. USPS site gave no info😟 Next I tried DHL eCommerce, and voila, up came a manifest, date it was shipped, how long it stayed in customs, when it cleared customs, etc. Now, as of today June 26th it is somewhere in Hebron KY with a delivery date of June 30th. Hope this helps someone that is still waiting. I did expect to have a long wait when I realized it was coming from Hong Kong. Hopefully I won’t be too disappointed when they finally do arrive. Good Luck everyone and with this company, patience is a virtue👼🏻 and being respectful goes a long way✌🏼

  • June 23, 2020 at 8:41 PM by an anonymous user from: Lake Worth, Florida, United States

    I ordered the product 87 days ago and still do not have it. Tried calling only to wait more than an hour and then have the call disconnected. Emails go unanswered. When I threaten to cancel order I received and email saying order had been shipped now 17 days later I still do not have order. Scam maybe not but certainly a very poorly ran company. Do not do business with them it is not worth the stress.

    • July 21, 2020 at 11:30 AM by an anonymous user from: Middletown, Ohio, United States

      They sell air conditioners called Blaux Portable AC, anything you can think of! But, put in your browser complaints on Mobil Klean, you get your answer! Here this website and Www.Complaints.com

      Below is the address and phone of the CULPRITS!

      You won’t get anything, if you do it won’t work!

      Also if you put in your browser “Is Mobil Klean a Scam” you will come up with all kinds positive feeds! THATS THEIR WEBSITES POSTED ON THE WEB! Te people giving good comments aren’t REAL!

      Contact Blaux or Mobil Klean below! You’ll never get anywhere!

      They sell Mosquito Killer lights, anything that the People are buying in quantities! Don’t be a scammed person number 1,000,000...

      By Email: By Phone: Northern America (toll free): 844 846 5344 United Kingdom & Ireland: 03308 082207 Australia & New Zealand: (08) 7282 2012 COMPANY ADDRESS: Strong Current Enterprises Limited 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong

      SOURCE: Blaux Portable AC

  • June 23, 2020 at 8:29 PM by an anonymous user from: San Marcos, California, United States

    Do not order this product. Waste of money. Would not recommend to anyone!

  • June 20, 2020 at 4:15 PM by an anonymous user from: Vancouver, Washington, United States

    4-6-20, I ordered 3 units. I was ordering 2, but when I was finishing up the order online, a box popped up to let me buy another one for 19.99. I said yes.

    So, counting shipping, handling, and tax for the 3 wands ordered, it came to $169.92. However, I never got a charge for 169.92, but only for 149.93 (price of 2).

    6-15-20, I sent them a message under their customer support email (support.mobileklean.com) saying the product was still not here and the charge didn't match my order. Didn't hear back.

    6-19-20, the 2 wands just arrived. But, not the 3rd that I had added at the end of the order. I was only charged for 2 though, so that's good.

    After the long wait, I expected to be disappointed, but found the items to be in perfect condition, sealed boxes, and brand new with instructions included.

    I added the 4 AAA batteries and started using it. I do like the ergonomics of this sannI wand and I've used several different types in the past. And, I do like that you can close it down to put your purse. I would say it was worth the wait as the virus is still around.

    I never write these reviews, but am doing so for this product to let you other customers know that you'll probably get your order, but it takes quite awhile. Good luck.

  • June 19, 2020 at 10:52 AM by an anonymous user from: Tampa, Florida, United States

    I have the same issue

    Ordered inMarch

    No response

    Phones go to a survey

    This is a scam and if it isn’t then the company is terrible

    I spent over 200 and this is unacceptable

    Don’t order from them

  • June 16, 2020 at 7:16 PM by an anonymous user from: Las Vegas, Nevada, United States

    My order took 3 months to get here. Advertising does not match the product markings or instructions. It does not say anywhere on the package that is is a UVC light. No where does it say not to look at the light, only saying that any light source can cause damage to your eyes. Instruction says to hold the light 1/2 above the surface your wanting to use it on. The length of the 2 watt, 6vdc light is only about 21/2” long and with the reflector maybe 1” wide, the actual light being a 1/3 of that width. If the light does work, how much time do you have to keep that light on such a small area for 20 seconds at each spot. It’s a waste of time if your intention is to make things around you safe to touch.

  • June 16, 2020 at 9:03 AM by an anonymous user from: Furlong, Pennsylvania, United States

    Just received the device after a two-month wait and it doesn't work! Tried two sets of batteries and still no response. This thing is junk like most electronics products from China. Never buy electronics from China or HK again! Total scam. Have emailed for return instructions. Will update as case proceeds. Not likely I'll get the money back.

    • July 8, 2020 at 6:52 PM by an anonymous user from: Los Angeles, California, United States

      I was able to talk with a real person who gave me a return address which was Wayne, NJ. I am not even sure if this address is a legitimate place..

      I am hesitant to send them back because it will cost me money to ship back and get no refund based on my experience

      with a Chinese company in the past.

  • June 15, 2020 at 11:22 PM by an anonymous user from: United States

    Ordered on March 23rd and still no confirmation on June 15th that the order had been shipped. Responded to my inquiry today by email and response was that their supply chain has been “impacted by flight delays and local movement restrictions of staff and drivers, which has led to delays in shipments going out to consumers. Due to the current event, we are working hard to have orders fulfilled as quickly as possible. This has been a priority for our logistics teams around the world since day 1 of the outbreak.

    As of this time, we cannot provide an estimated delivery timeframe.”

  • June 15, 2020 at 2:36 PM by an anonymous user from: Upper Marlboro, Maryland, United States

    I'm still waiting for my order and have not hear anything about when I'm going to get it I have paid a lots of money for this order and can't get no answer about when I'm getting the order

    • June 15, 2020 at 4:31 PM by an anonymous user from: Falmouth, England, United Kingdom

      I am having problems also. I was given a tracking number over two weeks ago but the tracking does not recognise the number. I have been waiting ages. I have just e-mailed them for the second time as they ignored my first e-mail. I said I would contact Pay pal if I didn't soon hear from them.

      • June 16, 2020 at 6:55 PM by an anonymous user from: Chicago, Illinois, United States

        They give a tracking number so they say it’s being shipped, so you can’t cancel. Every thing you see in the ad is not what you see when you get it. They do not mention anywhere that it is UVC light, just UVC light. They say it’s safe around children and pets and do not look at light for “extended periods of time. Overexposure to any light source could cause damage to your eyes”. Does that sound like a typical UVC light warning? Ad says hold 6” away. Product instructions say 1/2”. Do you know how long it would take to sterilize a keyboard at 20 seconds per spot if it actually works? I haven’t tested the light yet to see if it works but if they a scam, the product they send doesn’t say what type of UV light it is, so yes they make it difficult to say you didn’t get your money’s worth for tiny 2 watt pretty UVC blue night light.

  • June 11, 2020 at 11:34 AM by an anonymous user from: Alexandria, Kentucky, United States

    I ordered three on 3/24/2020 and received all three on 6/8/2020. There was no way to contact customer service in the meantime.

    • June 13, 2020 at 12:43 PM by an anonymous user from: Aptos, California, United States

      They had phone numbers listed and their e-mail. I also ordered 3 units on March 13th and was told today 6-13 that it was in transit close to where I live. 3 months is too d**n long to wait for something you need ASAP. They gave me my tracking number for USPS hopefully I get it today or tomorrow. I will not order anything from them in the future.

  • June 11, 2020 at 10:11 AM by an anonymous user from: Port Washington, New York, United States

    I order these devices around March 20th. On 4/22, I sent an email to cancel the order after being completely unable to reach customer service over the phone. I contacted my credit card company a few weeks ago to dispute the charges. On June 8 the wands arrived. I called "customer service " again and after being on hold for over 16 minutes, I was redirected to an automated survey asking how my experience was with customer service that never picked up! This is a joke. They are entirely unreachable. I would NEVER buy from this company again.

  • June 10, 2020 at 8:49 AM by an anonymous user from: Nashville, Tennessee, United States

    I placed an order for 4 units on 3/23/2020. After not receiving, not getting any communication from the seller and reading this forum, I opened a dispute with PayPal on 5/13/2020. They were very helpful facilitating communication with the seller. I received my items on 6/9/2020. They are operational and I closed my dispute in PayPal. good luck to everyone else!

    • June 13, 2020 at 12:49 PM by an anonymous user from: Aptos, California, United States

      I had the same experience and still waiting for my 3 UV light sanitizers. From March 13 till June 13th and still waiting. Was given a tracking number today and hoping it’ll come today or tomorrow. So I can cancel my dispute with PayPal

  • June 9, 2020 at 8:20 PM by an anonymous user from: New York, United States

    I ordered 3 Mobile Kleen Sanitizing Wands on 3-31-20 and never received them as of yet! I called them on May 2nd and spoke to someone who said that they are delayed. He offered to give me 10% back on my order, which they did do. He said that I should get my order either the 3rd or 4th week of May! Well, it’s now June 9th, and I still never received anything! Almost every comment on this site has the same complaint! No one has ever gotten their order! This is not right! When you call the number, you get a message saying due to a heavy call volume, there is at least a 10-minute waiting time. Then the recording says there’s at least a 5-minute waiting time. That went on for half an hour. Then they switched to a survey (are they kidding me) to ask how the service was! When I pressed the number for the worst service, they disconnected me! This is bullsh*t!

  • June 9, 2020 at 2:38 PM by an anonymous user from: Rocky Mount, North Carolina, United States

    A scam - ordered one in March. After many attempts to get them to respond, they claimed to have shipped it on May 27. Now on June 9, there is nothing - the tracking number does not work. Do not buy anything from this company, ever!

    • June 17, 2020 at 5:42 PM by an anonymous user from: Dubuque, Iowa, United States

      Ordered early March, received June 17

    • June 15, 2020 at 4:37 PM by an anonymous user from: Falmouth, England, United Kingdom

      I am having exactly the same problems. I was given a tracking number over two weeks ago and it still doesn't work. Just sent them a second e-mail as they ignored my first one. I will wait until the end of the week then contact Paypal if no reply. WILL NEVER BUY FROM THIS COMPANY AGAIN.

  • June 8, 2020 at 4:04 PM by an anonymous user from: Minot, North Dakota, United States

    ... Scam. fake site.

  • June 6, 2020 at 11:09 AM by an anonymous user from: Sylvania, Ohio, United States

    I ordered four UV wands on April 8, 2020. They advertised 30 delivery. When I had not received my order after 30 days I called them, and they said delivery is now 4 to 8 weeks. Their 8 weeks is up Monday and I still don't have a confirmation email. They stopped taking phone calls and don't answer emails. This certainly seems like an internet SCAM!

  • June 5, 2020 at 6:25 PM by an anonymous user from: Arlington, Virginia, United States

    Very untrustworthy. They are processing and collecting payments for orders that they cant fulfill. I ordered the deal for three uv wands on the 25th. The home page indicates fast shipping which is not true. I ordered May 25th and I sent an email inquiring about the status and received no reply. Finally today someone answered the phone line and the representative said they are asking customers to be patient and the wait time is 4-6 weeks. I asked for a refund and asked her to wait to hang up until I received the cancelation email. This company should not be trusted!

  • June 5, 2020 at 2:54 PM by an anonymous user from: Marble Falls, Texas, United States

    Scam! Never heard from them again. Been 2 1/2 months, no way to contact them that they will answer.

    Don’t believe reviews on their sight, no wat to leave a review!

  • June 5, 2020 at 1:41 PM by an anonymous user from: Crossville, Tennessee, United States

    I ordered UV lights on February 29, 2020. On May 11, I got an email stating that the lights had shipped on May 6. It is now June 5 and I still cannot track the shipment (the tracking numbers are invalid). This is a scam - DO NOT order from them. I am going to try to reverse the charges on my credit card.

  • June 4, 2020 at 9:29 PM by an anonymous user from: Glendale, California, United States

    Ordered Mobile Klean on March 22 and credit card was charged promptly on March 23! From the charge, I suspected that the manufacturer was shipping this item from HKG - Hong Kong. I was finally ready to call my bank to see if I could get a refund after giving the company plenty of time to get the item to me ... and got an email this morning 6/4 to let me know that my order was shipped on 6/1/2020. However, the given tracking # goes nowhere ... Previous experience has taught me that it may well be another 2 weeks before the Mobile Klean reaches me. The quality may be inferior.

    I had the same experience with a Fingertip Pulse Oximeter which was supposedly manufactured by Philips, a very well known trademark. This is also manufactured somewhere in mainland China and also, finally, shipped via HKG. The quality is inferior to what one can buy here and there is no manufacturer name on the Oximeter.

    As so many people have said: buy local!

  • June 3, 2020 at 12:19 PM by an anonymous user from: Fairport, New York, United States

    I ordered three uv light sanitizers on may 1,2020. Today, june 2, I sent an email requesting a shipping number. No response. I've called customer service numerous times and just get a recording. Finally today someone actually answered the phone. I gave her my order no. And she said it would be another two weeks before she could give me a shipping no. I cancelled the order. If the transaction doesn't go thru I will contact paypal and let them deal with this. This is not a trustworthy company and i'm surprised paypal does business with them. Do not order anything from this chinese company unless you want it to arrive at xmas time. Extremely unreliable!

  • May 30, 2020 at 8:28 AM by an anonymous user from: Hershey, Pennsylvania, United States

    I ordered 4 MobileKlean UV sanitizers 70 days ago. No sign of arrival or notification of shipment. Definite scam and stealing your money. Starting the process for trying PayPal to refund and chargeback on credit card. They have google saturated with positive ads and fraudulent reviews. Stay away from MoblieKlean or any one of its many sister sites under different names.

    Sincerely,

    A duped customer

    • June 3, 2020 at 10:27 AM by an anonymous user from: Cleveland, Ohio, United States

      Buy it at WalMart! Less money!

    • June 3, 2020 at 10:17 AM by an anonymous user from: Cleveland, Ohio, United States

      Same here! Ordered May 1st, June 3rd no product, no tracking No.!

  • May 29, 2020 at 3:49 PM by an anonymous user from: Palm Beach, Florida, United States

    Ordered 3 units on March 18, 2020. Nothing delivered and no response to the latest emails.

    Scam. Trying to cancel credit card and refund.

  • May 28, 2020 at 5:04 PM by an anonymous user from: Beacon, New York, United States

    Has anyone ever received anything from Mobile Klean besides a BS story? Please post if you did.

    • June 29, 2020 at 2:54 PM by an anonymous user from: Ardmore, Oklahoma, United States

      I ordered 2 units and a warranty for them in early April and finally disputed the charge on my credit card. The tracking number was a hoax but after disputing the charge I got a shipping notice and in about 2 more weeks got the two units. My son put 2 sets of new batteries in them and neither unit works. they are very cheaply made and do not work. Don't waste your money. It is a scam.

    • June 5, 2020 at 3:41 PM by an anonymous user from: Hackensack, New Jersey, United States

      No, Have not Received anything from them yet. but able to chat on line. promises promise.,.. " your item is being processes we let you know the tracking number as soon as ready".

      john

    • June 3, 2020 at 10:28 AM by an anonymous user from: Cleveland, Ohio, United States

      No nothing! Call Bank cancelled the money!

      You can buy them at WalMart

  • May 28, 2020 at 10:29 AM by an anonymous user from: Ridgewood, New York, United States

    Ordered April 18, 2020. Today is May 28, I have not received it yet.

  • May 27, 2020 at 12:46 PM by an anonymous user from: Rockland, Maine, United States

    I ordered March 17, now May 23 and no product. Did break thru the AI responses and got a real person or a much smarter AI bot. Explaination, overwhelming response. If you watch their site "someone has just bought" at a rate of 4 or 5 per minute. Even figuring on an 8 hour day since March 17

  • May 27, 2020 at 7:58 AM by an anonymous user from: Long Branch, New Jersey, United States

    I ordered over a month ago. No delivery & no response to my emails.

    • May 27, 2020 at 10:42 AM by an anonymous user from: Round Lake, Illinois, United States

      I have the same problem. No delivery and no response to my inquiries ordered 2 months ago. Starting to wonder if they are a legitimate business. Considering disputing my credit card charge

  • May 26, 2020 at 2:41 PM by an anonymous user from: Peterborough, England, United Kingdom

    MobileKlean is advertised on Amazon, Facebook, eBay and pops up in browsers. All these businesses are jointly and severally liable for fraud. Who is going to police this scam? I ordered one in March when it did not arrive I emailed only to get a reply that delivery extended duet to heavy demand and supply problems due to CV19. Another wait, another email, more bullsh**t reply. I threaten to cancel order reclaim from my credit card and black them on the Internet. They come back offering a further discount of 20%, what did I want to do? I reply ok, but you must deliver by next Wednesday. Reply apologising saying they were checking my order, nothing about delivery. So now I take it up with my credit card and all the above-mentioned businesses. I am 77 on the at-risk list, ins ego wash everything delivered to me in bleach, I cannot read a newspaper or mail because I fear I may get contaminated. So come on everyone lets set about Amazon, eBay, Facebook, etc make them feel the crisis.

  • May 25, 2020 at 7:31 PM by an anonymous user from: Glasgow, Scotland, United Kingdom

    I purchased sanitised and a digital thermometer in March 2020 from Mobile Klean (Strong Current Enterprises). No items came and their response to emails was they were experiencing delays at their warehouse. After 30 days I asked for a refund. They offered a discount which I declined and astonished for a refund. They then stopped answering my emails. Fortunately I had purchased via PayPal and submitted a case in the resolution section. In my case, PayPal were great and awarded me a complete refund.

  • May 25, 2020 at 1:11 AM by an anonymous user from: Tulsa, Oklahoma, United States

    Likewise I’ve finally had to conclude this company a total scam

  • May 24, 2020 at 3:28 PM by an anonymous user from: High Point, North Carolina, United States

    I placed orders on March 20, 2020. In fact I have three order numbers and have received no products and cannot get a response to any of my email inquiries. My credit card has been charged on March 23, 2020 for all of these products as I was trying to get some for other family members. Since I can not get any responses I am beginning to believe that it is a scam. I am so ready to go to my financial institution and the authorities and file a complaint. It has been two months since my orders and I have made numerous email inquiries. This is not the way to run a business if it is legitimate.

  • May 23, 2020 at 7:38 PM by an anonymous user from: New York, United States

    I ordered around the same time, March 22nd. It's May 23rd and no sanitizers. I contacted the by email and the did respond. They basically stated they're working to get the order out asap.

  • May 23, 2020 at 6:23 AM by an anonymous user from: Rockland, Maine, United States

    I ordered March 17, now May 23 and no product. Did break thru the AI responses and got a real person or a much smarter AI bot. Explaination, overwhelming response. If you watch their site "someone has just bought" at a rate of 4 or 5 per minute. Even figuring on an 8 hour day since March 17 average 2000 per day x 68 days = 136,000 units. I'd consider it money lost. You've all been taken just like me. Forget PayPal helping you.

    • June 3, 2020 at 12:33 PM by an anonymous user from: Fairport, New York, United States

      Paypal will help. Just file a claim. Maybe they will quit doing business with this shady company strong current enterprises limited.

  • May 21, 2020 at 11:59 AM by an anonymous user from: Albuquerque, New Mexico, United States

    I placed an order on March 31st and have not received any item nor can I get through on the 800 number! What is happening! I am ready to cancel my order.

    • June 14, 2020 at 6:50 PM by an anonymous user from: Anacortes, Washington, United States

      I placed an order on 3/30/2020..cancelled the order and was refunded my money by PayPal on 4/24/2020... pn 6/11/2020 I received an e-mail that the product was "on it's way"..

      spent another hour trying to figure out what was going on... in fact my credit card was credited the amount originally charged so all is well... if I'm not home to refuse the package I will solve that issue if it happens, when it happens.

  • May 20, 2020 at 5:50 PM by an anonymous user from: South Jordan, Utah, United States

    I placed my order on March 22 and it is now May 20 and I HAVE NOT RECEIVED ANYTHING... NO SANITIZER OR ANY COMMUNICATIONS OF ANY SORT!

    • May 21, 2020 at 12:14 PM by an anonymous user from: United Kingdom

      Not much chance for me then, I ordered 3 on 15th march from uk, I did manage to speak to someone on 3rd April in UK who agreed that I had ordered and paid for 3, but they wouldn't even make a guess to when I might get them. Have tried twice today to ring, but after hanging on 15-20 minutes it cut you off. Think I need to speak to PayPal. Good luck Mr anonymous from Utah.

      GregC

      • May 25, 2020 at 7:39 PM by an anonymous user from: Glasgow, Scotland, United Kingdom

        Likewise I paid for 3 plus a digital thermometer. Company kept giving excuses 're delays at warehouse. Asked for refund several times and they stopped communicating. Submitted a PayPal resolution case, the seller didn't respond. I upscaled for PayPal to resolve and they awarded me a complete refund. I suggest you do likewise but make sure you follow PayPals timescales and procedures. Good luck.

    • May 21, 2020 at 12:07 PM by an anonymous user from: Rock Springs, Wyoming, United States

      I placed an order the same time! I’ve tried for hours to get ahold of this company! 3 different phone numbers and the only thing I got was a recording asking me if they answered my question, if I was satisfied and how likely I was to recommend their company! I tried chatting... no response and also tried looking up my order number and couldn’t connect! I am very frustrated too! I’m ready to call BBB.

    • May 21, 2020 at 3:56 AM by an anonymous user from: United States

      I am getting the same problem, I placed my order roughly the same time (March 14th) I had an e-mail a few weeks back about delays, since then nothing.I have just tried to send them an e-mail bet it got rejected. I used Paypal so might take it up with them. Now May 20th.

      • May 25, 2020 at 7:41 PM by an anonymous user from: Glasgow, Scotland, United Kingdom

        Use PayPal resolution, it works, I got a full refund.

  • May 20, 2020 at 9:27 AM by an anonymous user from: Los Angeles, California, United States

    Ordered March 15th. Charged credit card- March 15th. Now it’s May 20th. (60 days)No product, just empty promises on shipping date. It’s pathetic that a company like this is able to operate. Noticed a price jump on there adds 70% in mid April. There adds are everywhere. Let’s shut them down. Lawyers out there need to start the process. SHAME,SHAME,SHAME.

  • May 19, 2020 at 5:56 PM by Gyped2 from: East Bridgewater, Massachusetts, United States

    I purchased the Mobileklean ultraviolet sanitizing wand around March 3.2020. I received it today 5.19.2020.

    Note the date because after 30 days there is no refund.

    The device I received would be useful if it were not for the fact that it is so small. Not bad if you are sanitizing a small item such as a ring, toothbrush, or a thumbprint?

    What they don't tell you in the advertisement is that you need to hold the lite one half an inch from the item being sanitized and for 20 seconds! I bit long I would think?

    The total cost of the unit was roughly $50.00. It looked as if it were made for around $5.00 Tops?

    Correction, make that about $2.00.

    All I can say is buyer beware! This is a poorly made device and not as advertised. If you can buy one somewhere, be sure it's made in the U.S.A. And better if you can actually touch it before buying.

    My final suggestion to you is, do not purchase this device!

  • May 19, 2020 at 4:30 PM by an anonymous user from: Indian Trail, North Carolina, United States

    I unfortunately experienced the same problem as indicated by other who complained. Do not use this site you will not receive nothing if you place the order. The company is a rip off, save your money.

  • May 19, 2020 at 4:20 PM by an anonymous user from: Houston, Texas, United States

    Ordered four, three months and they have not arrived. Support will not reply. Looks like a Chinese scam

  • May 18, 2020 at 7:10 PM by info

    "I ordered three light scans (mobile klean hand units) on April 20, 2020. Where are they? I was given your support@mobileklean.com address and I get nothing to help me find out when or where my mobile klean units are. Order #: 93391985"

    Here is another scam.

  • May 18, 2020 at 12:55 PM by info

    "I have ordered a mobile & Klean product a month ago and have not received my product. It is SCEL07 Germfix strong current enterprises

    4029357733HKHK for $78.94. I would like a refund or the product. I won't be ordering off your site again. I feel like I was scammed."

    Received via email.

    • June 27, 2020 at 7:59 PM by an anonymous user from: Melbourne, Victoria, Australia

      The website that this product was offered in Australia was:

      Seniors discounts@coupon65.com. They have since blocked me for making enquires.

  • May 18, 2020 at 11:34 AM by an anonymous user from: La Crosse, Wisconsin, United States

    I have ordered thru this company and it has been a month and still no product. I ordered a Mobile & klean product SCEL07 Germfix. 4029357733HKHK. I paid $78.94

    I am not happy with this company. Please refund or get me my product. Thank-you

    Karen J...

  • May 17, 2020 at 11:28 AM by an anonymous user from: Westwood, New Jersey, United States

    Run! Total scam. be smart stay away!

  • May 15, 2020 at 9:14 PM by an anonymous user from: Palm Coast, Florida, United States

    D**n commie b... RIPPED ME OFF to for a UV MobileKlean and Thermometer... b******s!

  • May 15, 2020 at 7:05 AM by an anonymous user from: Los Angeles, California, United States

    Ordered four February 20, 2020. They have not delivered and keep telling me they will ship in about two weeks. It’s been 3 months and nothing

  • May 14, 2020 at 5:14 PM by an anonymous user from: Arlington, Texas, United States

    This company is a scam. I placed an order for two units on 3/20/2020. They charged my credit cart immediately but to date (5/14/2020) no product, no answer to phone, email, or texts. I hope my bad fortune saves someone else.

    • May 15, 2020 at 6:57 AM by an anonymous user from: Jefferson City, Tennessee, United States

      I had the same experience on the same dates. It’s been 55 days

      and no response. Several calls on hold for 10 minutes end with

      a phone survey and then disconnect. I believe it’s a scam. Am going to cancel via my credit card company.

      BUYER BEWARE!

  • May 13, 2020 at 5:11 PM by an anonymous user from: Lake Arrowhead, California, United States

    Do not purchase from this fraudulent company. I ordered one UVLightSanitizing device from Mobile Klean on 3/9/20. To date, I have not received my order. Additionally, I have contacted Mobile Klean via email, chat, and telephone to no avail since they do not respond. With regards to the telephone calls, it is answered with a recording and then automatically hangs up on you. I filed a claim with my credit card company against Mobile Klean, reporting that they are frauds!

  • May 13, 2020 at 2:12 PM by an anonymous user from: Murrells Inlet, South Carolina, United States

    In mid March, I ordered 2 of the Mobile KLean devices and one of their no touch thermometers. My confirmation came back with NO order Number and NO Date. I waited a day or so to see if it would be corrected - it was not. Then, I looked at my credit card statement and saw the charge had come through - along with a foreign transaction fee. I called the company and after wating online for a while a voice message came on asking "if your problem was resolved," then before I could answer, the recorded voice said "THANK YOU AND GOODBYE! I Rre- emailed Mobile Klean and have had several emails back from "Maggie" who even after getting 3 copies of their "confirmation" email and a copy of the charge on my credit card, my name address, date of order, last 4 of credit card, she still insists - "can't find your order." Obviously, this company is a scam. A reputable company after seeing the charge to their account on my credit card and the information, should have believed and sent me the items I ordered. So, since it appears they have no interest, I can only assume it was fraud and have reported them as such. The Credit Card representative told me they are based in Hong Kong.. So my advice is buy another device and steer clear of Mobile Klean!

  • May 13, 2020 at 8:32 AM by an anonymous user from: Lake Worth, Florida, United States

    Why take orders when you can't fill them? I ordered 4 UV light sanitizers and was told I would have them in 8 business days, it has now been 6 weeks and I still don't have them. When you call they tell you they can't take your call... not a way to run a business! My order number 90571068

  • May 12, 2020 at 12:14 PM by an anonymous user from: Jacksonville, Florida, United States

    The phone number given is 609 414 7087, it rings once then hangs up. I ordered 2 of the UV Light Sanitizers on March 20. Nothing has been shipped. I stopped payment with the credit card company.

  • May 12, 2020 at 10:36 AM by an anonymous user from: Olean, New York, United States

    I placed an order for one on 3-21. Got the email about shipping delay on 4-7 like everyone else is mentioning. Of course I can't reach anyone, and no one responds to the chat. Will be contacting my credit card today.

    • May 12, 2020 at 1:23 PM by an anonymous user from: Woodland, California, United States

      I placed my order on the same day. Same results. I'm contacting my credit card today also. William M. Woodland CA

  • May 11, 2020 at 5:35 PM by an anonymous user from: Los Angeles, California, United States

    I made an order on March 22, 2020. They charged my card, have my card, address, and email address from my online order.

    They never sent the item and also made a fraudulent charge at Aliexpress.com on May 9th.

    They wait to use the card and tried to make orders on multiple tries.

    They are thieves.

  • May 11, 2020 at 8:57 AM by an anonymous user from: Hazel Green, Alabama, United States

    To all of you that have been scammed.

    Call the number press 2 for info on the product, you may have to redial I got thru to a human on my second try.

    I have a cousin who works in D.C. at the DOJ and I told her that. I was also told by him to contact the Federal Trade Commission. Just so you all know they are now on a watch list.

    Good Luck to you all

  • May 10, 2020 at 9:35 PM by an anonymous user from: Narberth, Pennsylvania, United States

    Total criminal con artists. Item not available

    • May 11, 2020 at 8:45 AM by an anonymous user from: Hazel Green, Alabama, United States

      Threaten them with the DOJ and the Federal trade commision and Our President who is VERY UNHAPPY with China. They are refunding my credit card

  • May 10, 2020 at 3:40 AM by an anonymous user from: St Louis, Missouri, United States

    I ordered two of these products on 3/26/20. Charged immediately through PayPal. Tracking number given never worked. Received an email on 4/7/20 explaining delay in receiving order due to coronavirus issues and asked to not call them because they were working on problem. Last I heard anything from them until 5/7/20 when I sent message through live chat on website. They responded on 5/8/20 with the same story about shipment delay. I responded back stating that six weeks was long enough to wait for an order and to please cancel it and refund my payment. No response yet.

    This company is a total scam capitalizing on covid-19 fears. I am infuriated! Very clever, slick advertising, but reviews written are obviously fake. There were no complaints posted when I ordered sanitizing wands. They need to be shut down. BEWARE!

    I do not expect to ever receive my order now. I will contact PayPal to assist with refund and anyone else with whom I need to file a complaint.

    DO NOT BUY!

    • May 10, 2020 at 4:44 PM by an anonymous user from: Vienna, West Virginia, United States

      They did the same to a lot of us from what I have seen. I filed a complaint with the FTC and gave all pertinent info. Not sure how far that will go, but it sure looks like this so called company has taken in tons of money for zero product

  • May 8, 2020 at 9:23 AM by an anonymous user from: Fountain Hill, Pennsylvania, United States

    Stay away, its a scam; ordered 2 UV lights on 3/18, never received them, and zero communications. Contacted PayPal to dispute the charge since I never received any product.

    • May 11, 2020 at 8:47 AM by an anonymous user from: Hazel Green, Alabama, United States

      I got them to refund my credit card

    • May 11, 2020 at 8:47 AM by an anonymous user from: Hazel Green, Alabama, United States

      Threaten them with the DOJ and The Federal Trade Commission and the fact That our President is very unhappy with China

    • May 8, 2020 at 3:02 PM by an anonymous user from: Vienna, West Virginia, United States

      Did the same...The Consumer Reports had them listed high too..Total scam

  • May 7, 2020 at 5:07 PM by an anonymous user from: United States

    Mobile Klean is a total scam. Ordered 3 on March 24, 2020, with a lifetime warranty. I collected the same day on my credit card. The receipt stated may take up to 7 days to deliver. (From China). 45 days later no contact from them. No response to emails or telephone messages.

  • May 7, 2020 at 4:02 PM by an anonymous user from: Brentwood, California, United States

    I am not surprised to read all these reviews. I have been thinking for some time that this company is a scam. I placed my order for the UV Scanner and warranty on 3/24 and got a letter on 4/7 that delivery was delayed. I do have a confirmation letter. I have emailed them nasty emails and tried numerous times to call and every time I get their stupid recording that due to the heavy volume of calls they are experiencing a wait time of over 10 minutes. This is how they get rid of you. I paid for the items with Paypal. I tried calling them and got nowhere too. I going to call my credit card that my Paypal account is linked to. I guess I got taken in my these low life scum bags. I will never again buy something I see on Facebook. I should have known better. From what I have been reading, these scum bags have made a huge killing taking everyone's money.

    • May 11, 2020 at 8:51 AM by an anonymous user from: Hazel Green, Alabama, United States

      I got through by pressing 2 for information on their product. when they came on I told them that if they didn't refund my money I was calling my cousin who works for the DOJ and the Federal Trade Commission apparently that worked as they agreed to refund my credit card.

      (I do have a relative that works for the DOJ and that is what he advised.) they are now on a watch list

  • May 7, 2020 at 7:42 AM by an anonymous user from: Vienna, West Virginia, United States

    "Thank you for your email.

    I know you are excited to receive your order!

    Due to an overwhelming demand for this product, there is currently a delay in shipment.

    We are working hard to get your order shipped to you as soon as possible.

    I’m sorry for the inconvenience and thank you again for your order and your patience.

    Kind regards,

    Eunice"

    This is what I received on April 16th and not a peep afterwards. I have tried contacting again, but nothing. They took my money right away, but still no product. I paid via my Visa...will be contacting Visa about this

  • May 6, 2020 at 8:55 PM by an anonymous user from: Olyphant, Pennsylvania, United States

    I placed an order on 3/27/20 and kept calling to get a confirmation or tracking number but no help from support. I finally received a confirmation of my order last week but no tracking # and no estimate of shipping date. I think it's a scam also. Time to file a formal complaint with the FBI Internet Fraud Division, and the FTC. Also I will notify Pay Pal.

    Good luck.

    • May 7, 2020 at 7:35 AM by an anonymous user from: Vienna, West Virginia, United States

      I am in the same boat as you..They immediately charged my card for the 2 I bought, I have been emailing and nothing. I got one replay apologizing for delay as they are inundated with orders (whatever) and I would get update on shipping..That 2 weeks ago!

  • May 6, 2020 at 3:12 PM by an anonymous user from: Beacon, New York, United States

    It’s been over the promised 30 days for me and still no tracking number. Ordered (2) units on April 4th and as of today, not a word. Emails to support go unanswered. Furthermore, they charged my PayPal account the day I ordered. I am starting to get suspicious that I have been scammed.

    • May 6, 2020 at 8:56 PM by an anonymous user from: Olyphant, Pennsylvania, United States

      Same here. I placed an order on 3/27/20 and kept calling to get a confirmation or tracking number but no help from support. I finally received a confirmation of my order last week but no tracking # and no estimate of shipping date. I think it's a scam also. Time to file a formal complaint with the FBI Internet Fraud Division, and the FTC. Also I will notify Pay Pal.

      Good luck.

  • May 5, 2020 at 5:04 PM by an anonymous user from: Perry, Florida, United States

    Same thing happened to me

  • May 5, 2020 at 1:07 PM by an anonymous user from: Santa Clara, California, United States

    When I placed my order for 2 units on March 24, 2020, and a second order for two more on March 30 for a friend, there were not any complaints or negative reviews posted.

    I actually spoke with someone at this business who told me that because of our current situation with the COVID 19 virus, there would be a delay, and I should receive my UV light in about 30 days because they were being shipped from CHINA.

    30 days have passed. They charged my Visa and Pay Pal the same day I put in the order and still not UV sanitizers on May 5, 2020. Next is a call to the fraud department on my Visa account.

    I agree that this must be a scam that sucked me in.

    from California

  • May 4, 2020 at 7:00 PM by an anonymous user from: Valencia, California, United States

    Ordered 4 units mid-March also warranty. As of May 4, no product nor answer at their number. No contact what so ever from them. Obvious scam at this point. I guess I’m one of those suckers born every minute.

  • May 4, 2020 at 3:51 PM by an anonymous user from: Houston, Texas, United States

    Has anyone actually received one?

  • May 3, 2020 at 4:25 PM by an anonymous user from: Lincoln, Nebraska, United States

    Ordered 3 0f the units on 3/22/20 still haven't received on 5/3/20.

    when try the tracking number nothing happens, get a warning that downloading the tracking software is dangerous. Beware!

  • May 2, 2020 at 11:38 AM by an anonymous user from: Fort Worth, Texas, United States

    Ordered 3 units and “lifetime guarantee” totaling $108 in late February. Still haven’t received the order.

    Contacting my credit card company now.

    Stay away from this “racket”...or lose your money.

  • May 2, 2020 at 7:38 AM by an anonymous user from: Hertford, England, United Kingdom

    I ordered products and warranty from Mobileklean over 5 weeks ago, sent several emails requesting delivery information and to date have heard nothing in reply. I am now believing it is a very clever SCAM.

  • April 30, 2020 at 6:57 PM by an anonymous user from: Fair Lawn, New Jersey, United States

    I ordered UV light April 5th and have not heard a word from anyone. I would like to get my money back

  • April 30, 2020 at 6:03 PM by an anonymous user from: Morpeth, England, United Kingdom

    HI I ordered on 16th March £74.94 £6.50 & £14.99. Company haven’t responded to emails. I have also previously emailed them to cancel the order- no response. Yesterday I made contact thru PayPal and was offered 20% off the £6.50 &£14.99 items and advised a tracking number would be given for the £74.94 when it gets shipped.

    Totally ignored the request for refund. I was concerned they would ship the unwanted items last night and so put in a chargeback claim last night. I noticed there is a PayPal forum with in excess of 600 complaints about Strong Current Enterprises.

    Basically for different products but following the same agenda of no communication and no products. People did receive products after complaining to PayPal but of poor quality and returns expensive. I’ve reported this as a Scam to PayPal UK today unfortunately they are not manning the phones so have emailed and am awaiting a response. Makes me wonder why PayPal are allowing payments to be processed when there is a history of consumers being ripped off with this company.

    • May 1, 2020 at 12:21 PM by an anonymous user from: Morpeth, England, United Kingdom

      I have a response From PayPal today 1st May stating they will take this up with Mobile Klean and advising me to contact trading standards.

  • April 28, 2020 at 6:51 PM by an anonymous user from: Orinda, California, United States

    I ordered March 20. Today is April 28. My product has not even shipped yet I was billed. I agree it is time to get a refund and look elsewhere for the product.

  • April 27, 2020 at 9:55 PM by an anonymous user from: Sturbridge, Massachusetts, United States

    I ordered two UV Light Sanitizers in March and was told 7 day delivery. I still have not received. It looks like a true scam and I'm going I to join the battle in trying to get my money back. Thankfully I was smart by paying with PayPal. They will refund.

    We need to get these schmaltz taking advantage of people during a Pandemic. "EVIL"

  • April 23, 2020 at 8:21 PM by an anonymous user from: Torrington, Connecticut, United States

    Me too,

    I had the same problem. I ordered 2 of the UV lights with a promise of 15-day delivery. I am still waiting 31 days later. They are not even replying to any email or calls and yes They still have my money! I am also trying to get my money back.

    STAY CLEAR

  • April 23, 2020 at 11:19 AM by an anonymous user from: Etobicoke, Ontario, Canada

    I had the same problem. I ordered a UV light and a thermometer with a promise of 15 day delivery. I am still waiting 35 days later. They still have my money! I am trying to get my money back.

    • May 11, 2020 at 8:44 AM by an anonymous user from: Hazel Green, Alabama, United States

      Here's how to get thru press 2 like you want to get info on buying one you will wait and you will have to redial once. I got thru and when the lady came on I told that I wanted to cancel she gave me some push back at that point I told her that (which is true) that My cousin worked for the DOJ and since I was retired I had nothing better to do than make their life a nightmare She then promptly agreed to refund my credit card. We shall see. I also threatened the federal trade commission and reminded them that Trump was very unhappy with China. Guess it worked

  • April 22, 2020 at 7:24 PM by an anonymous user from: Pearl City, Hawaii, United States

    I ordered 2 UV Light Sanitizer for $169.92 and 1 Infrared No-Touch Thermometer for $19.99 with shipping on Apr. 4. It was charged to my Visa immediately. Their message was that my order has been placed and they will pack and ship it right away and they will send me an email confirmation shortly. The message also stated that the order can take up to 7 days to deliver and may take longer due to high demand. I am still waiting for an email confirmation after 17 days. After reading all of the other comments, I feel I was scammed by this fake company. This company is taking advantage of the coronavirus pandemic hysteria and preying on innocent consumers who want to stay safe.

  • April 20, 2020 at 8:35 AM by an anonymous user from: Newark, Ohio, United States

    I wish to cancel my order #90664988. I no longer need.

  • April 20, 2020 at 6:37 AM by an anonymous user from: Narberth, Pennsylvania, United States

    BEWARE. CROOKS. Take your money. Don’t deliver

  • April 20, 2020 at 6:26 AM by an anonymous user from: Narberth, Pennsylvania, United States

    Mobile Kleen is a dishonest company. Almost all so-called reviews are simply marketing sites of the company, not legitimate reviews. Item as of April 20th is advertised as available. Ordered iitem one month ago. Never shipped. Company blames shipping times on coronovirus, but Mobile Kleen never gave item to shipper.. Takes your money and doesn’t shipped item. Received message from company the item was in the fulfillment center. Then was told item would not be shipped until lend of May. This company is crooked. BEWARE. BEWARE. BEWARE

  • April 17, 2020 at 9:12 PM by an anonymous user from: United States

    I brought total four Mobile Klean products on 3/15 paid $126.94.

    Got email on 3/23 saying " The supply chains of many organizations around the globe, including ours, have been impacted by flight delays and local movement restrictions of staff. which has led to delay sin shipments going out to consumers."

    Since that email, I have not heard anything from MobileKlean, and today is 4/17. Obviously, no products have been shipped out yet.

    I am very disappointed after read above comments and wish I had checked here first. I am going to ask my credit card company to give me refund back.

    Additional note from my experience:

    This company's website would automaticly charged you even you have not click" purchased" yet, if you were on that purchase site long enough after you select the products, while you were busy browsing other page at the same time. I had to call MobileKlean customer service( who said she was in South Asia) and my credit card company to give me full refund back after found I was charged twice with two orders. ( but I only click" purchased" once.)

    • April 18, 2020 at 3:42 PM by an anonymous user from: State College, Pennsylvania, United States

      I had the same experience with this company. I ordered this Mobile Klein on 3/19 and also received a e-mail about they are having a problem with shipping. I will be calling my credit card company Monday to dispute the charge for no item received. Cannot comment

      about this product, but stay away from this company that is selling it.

  • April 12, 2020 at 11:41 AM by an anonymous user from: Clearwater, Florida, United States

    This is also my experience in dealing with mobile klean. I have also made a formal complaint to the Federal Consumer Fraud division, the special Federal agency started for COVID-19 scams.

    • April 17, 2020 at 10:37 PM by an anonymous user from: United States

      Can you please share which Agency you reported to? There are many different websites if you search under " Federal Consumer Fraud division".

      Thanks.

  • April 4, 2020 at 10:52 AM by an anonymous user from: Greenford, England, United Kingdom

    I ordered and paid £74.94 for 2 of these gadgets including postage. That was on Sunday 15th March. I was assured that my order would be acknowledged and a tracking number provided. Neither eventuated.

    Emailed them on 20th March and was told my order was " already in fulfilment".

    On 30th March they thanked me for " my patience". Still no acknowledgement of monies paid or tracking number.

    THIS LOOKS AND SMELLS LIKE A SCAM. On Monday, I will be making a formal complaint to my Credit Card company and I won't relax until I have my money back and this mob has been closed down permanently. I am also making a formal complaint to the organisation on whose page the Mobile Klean ad appeared. They also have to take responsibility.

    DO NOT FALL FOR THIS SCAM!

  • April 3, 2020 at 11:33 AM by an anonymous user from: Paso Robles, California, United States

    They will take your money, tell you 7 days for delivery (lie) 15 days later try to call, No one gets transferred to a real person. It's a 10 min. wait then a recording asking how satisfied on a scale of 1 to 5. Then the call is terminated. A giant scam? An investigation is in order.

  • April 3, 2020 at 10:09 AM by an anonymous user from: Narberth, Pennsylvania, United States

    I've been waiting for 14 days, since March 20, 2020, for order to be shipped. Called company twice and spoke to person outside of US who provides no additional help or information.

  • March 31, 2020 at 11:57 AM by an anonymous user from: Buffalo, New York, United States

    Ditto: Told 10 minute wait, transferred after 10 min, asked if I was satisfied and then call terminated. I ordered product 18 days ago!

  • March 28, 2020 at 4:42 PM by an anonymous user from: Abingdon, England, United Kingdom

    This product has breathless scammy type sales pages and every 'review' of it is gushing in praise. I would guess it's just cheap device with a blue light which never kill any germs.

    Here is one of their disclaimers

    "THIS IS AN ADVERTISEMENT AND NOT AN ACTUAL NEWS ARTICLE, BLOG, OR CONSUMER PROTECTION UPDATE

    THE STORY DEPICTED ON THIS SITE AND THE PERSON DEPICTED IN THE STORY ARE NOT ACTUAL NEWS. RATHER, THIS STORY IS BASED ON THE RESULTS THAT SOME PEOPLE WHO HAVE USED THESE PRODUCTS HAVE ACHIEVED. THE RESULTS PORTRAYED IN THE STORY AND IN THE COMMENTS ARE ILLUSTRATIVE, AND MAY NOT BE THE RESULTS THAT YOU ACHIEVE WITH THESE PRODUCTS. THIS PAGE COULD RECEIVE COMPENSATION FOR CLICKS ON OR PURCHASE OF PRODUCTS FEATURED ON THIS SITE."

  • March 27, 2020 at 3:18 PM by an anonymous user from: Creston, British Columbia, Canada

    Has anyone purchased this product

    • July 2, 2020 at 8:51 AM by an anonymous user from: Wallsend, England, United Kingdom

      Purchased 14 March...received 2 July.

    • June 3, 2020 at 1:23 PM by an anonymous user from: Fairport, New York, United States

      Many have purchased but no one has received apparently. Big scam that must be investigated, shut down and penalties paid including jail time.

  • March 27, 2020 at 12:29 AM by an anonymous user from: Lewistown, Pennsylvania, United States

    The phone number is southern NJ. One address found is in DE. 2nd address found in California. IMO when important info is missing, move carefully. BBB gave an F to a company using the same phone number. The search engine for this product gave two sites for under one dollar. One was in Hong Kong. Finally, shipping time of 7 days would not give me a warm fuzzy feeling.

    Never use UV on your skin or in your eyes.

  • March 23, 2020 at 7:00 AM by an anonymous user from: Perth, Western Australia, Australia

    Placed an order for 2 for a total price of $74.94 inc shipping

    Credit card details not accepted.

    Following day got an email with a link indicating the order was still open. Clicked the link and went back to the site and completed the order again

    This time the order was processed and the confirmation indicated Total price: $209.93

    I have fired off a chat - got no satisfaction there and have sent an email to their 'support' address. I will post results but Looks like a scam to me. Probably best to avoid it. Stick to sanitiser, swabs, soap and water unless you can find a local supplier, put your hands on one in store and walk out with it (after paying:).

  • March 22, 2020 at 6:00 PM by an anonymous user from: New York, United States

    Their telephone number 1 609 414 7087 is being used by hundreds of untrustworthy stores like:

    www.superboostwifi.com

    www.getplaybeatz.com

    www.livewavetvantenna.com

    www.mobilescreencast.com

    • March 30, 2020 at 2:03 PM by an anonymous user from: Dyersburg, Tennessee, United States

      I have phoned that number for days and am told 10 minute wait, but never get an answer, Then a survey comes on of my satisfaction, then I get disconnected-EVERY TIME!

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