Is Mobile Klean a Scam or an Untrustworthy Online Store?

I purchased 3 of these at the beginning of the pandemic 15 March for my 2 adult children and myself, for £87.99 shipping to UK. They eventually arrived on June 19th, and all worked when batteries f****d, although I have only used mine 3 or 4 times and it has failed, I have tried a new set of Duracell batteries but it won't work. I have emailed Mobileklean and their UK distributor, but have not even received an acknowledgement. The UK distributor is advertising these on -line for less than £10 each. So not only are they unreliable but were sold at a RIP-OFF price.

Sent from Boston UK.

remove

Ordered and received 3 mobile klean uv wand units. None work. Tried different batteries to rule out

a battery problem. The units are flimsy. I had doubts

about the product as soon as I unpacked it. It is so

flimsy that I was afraid it might not be safe to use.

Since none of the units work, that is no longer worth

thinking abouf it. I believe the selling of this product is a scam.

Their intricate packaging seems worth more than the wand.

It seems that trying to get a true address and phone number is pointless.

I will chalk this up to a bad investment.

remove

Is Mobile Klean a scam company?

remove

I ordered 3 a month ago and have only received one. I did receive a message that the other two were sent but so I am not sure what is happening. I know our mail is delayed here so I am not making a judgment. I just want my other two.

remove

Ordered in May,received yesterday-DOES NOT WORK!made in China-rip off

remove

I ordered two lights 5 months ago, still have not received anything!

remove

HI I ordered 3 wands in March, money (Paypal) was immediately withdrawn. Received wands yesterday (23rd July), sent one off to friend, opened mine, light does not go on - changed batteries, still no joy - have one unopened package bought for daughter. I feel embarassed vis-a-vis my friend, won't pass on present to daughter. Return address on parcel is via Switzerland, even though they are a Chinese company. They are not a serious company - will try and get my money back via PayPal.

They are not a serious company and the product looks flimsy, but in my instance does not even light up.

Gerda S.

Western Australia

remove

Did not work at all!

remove

Ordered several on 14 March 2020. Have not received any. Billed $98.94 US Dollars ($159.65 AUD) and then they took another $23.79 US Dollars ($38.39 AUD). Called the Australia Number and spoke to a guy who said he would fix. Called again and couldn't get through. Finally sent an email on 15 June to cancel the order and asked them to refund the money. Have not received a reply. Tried to call again today 7 July and was told have to wait as there were a high volume of callers. Did not get through so sent another email.

remove

I finally received my 2 MobileKlean UV wands on July 3rd, almost 90 days since placing my order. They charged my PayPal immediately and used my money for those 90 days. The build quality feels cheap and I don't think it would take much to damage it. Secondly, the unit was supposed to turn off (safety feature) if the UV light was turned upside down. That feature doesn't exist. Instructions say to hold the unit 1/2" away from the surface for 20 seconds. To sanitize just the front side of my cell phone you are talking about 40 seconds while steadily hovering over and pausing with the wand. Imagine how long it would take to sanitize a full size PC keyboard? My hand would get tired trying to hold and hover the wand so steadily over the surface. It is my fault that I fell for this deceptive marketing ploy. The UV wand is really small, so most sanitizing tasks would be a real chore and more trouble than it is worth. I could have just as easily spent my money on something more useful. Save your money and do not get sucked in by this product or the hyped up advertising.

remove

Purchased end of March for wands. Called and told they are coming. Never did. Filed for refund from credit card company at end of May 2020.

remove

Took 90-days to get my 3 sanitzers. Very difficult to reach anyone by email or by phone. Product appears to work. Suggest you find a US source.

remove

Ordered several 14 March, 2020. Received 2nd July, 2020.

Not used yet, but just to give oters hope that theirs may arrive...JUST ALLOW 16 weeks!

remove

I ordered this product on 4/25 a whole month passed and I did not receive the product or get an email stating it was shipped and on the way. I tried calling the phone number I guess there’s a time difference because I kept getting a voice mail. So I called very early in the morning and spoke to someone who reassured me It will be shipping as soon as they process my order. They had no problem pulling the money out my account definitely didn’t take them 30 days. I waited another 3 weeks after multiple emails I demanded a refund. I wanted to use it for work and had to get something else and spend more money. I did recently get my money back Which was great because I ordered the thermal scan as well. My advice don’t order it if you need it in the very near future. They may send it but you may have to wait 2-3 months and that’s ridiculous. I know we are in a pandemic BUT the fact that the company showed no interest in giving an update makes we say THINK ABPUT IT FIRST!

remove

I ordered 3 sanitizers and finally received them two months later.

I was not satisfied with this product at all and also I bought one locally while I was waiting.

I have sent them three emails so far but no response but when I called 1-855-806-0821, someone answered and gave me their return address in NJ. I am wondering if this is a legitimate place to return and receive a refund.

In the past, I returned some items to a company in China, for which shipping cost was more than $50 but they never gave me a refund. So I lost more than $200 including the shipping cost. It was a total scam and this company might be doing the same thing.

Has anybody ever returned this and received a refund?

Is Paypal or Credit card company my best bet?

remove

I've yet to receive temperature scans two months ago got e-mail saying product shipped on 6/16/2020 that's almost two weeks ago at first It was a problem with their shipper they gave me a tracking number no way to use it as of yet

remove

Still have not received the wands I ordered on April 24th I have had contact via e-mail on the 17th of June, stating it was shipped on the 11 of June, along with a tracking number. Upon following the link for tracking it gives absolutely no info. After waiting another week I did scroll down to the bottom of the shipping info page and it gives a name of the company AfterShip. It wasn’t easy to find but if you can navigate to their help page it will give this https://www.aftership.com/courier. It will give you a search for the tracking number for the carrier from which it was shipped. USPS site gave no info😟 Next I tried DHL eCommerce, and voila, up came a manifest, date it was shipped, how long it stayed in customs, when it cleared customs, etc. Now, as of today June 26th it is somewhere in Hebron KY with a delivery date of June 30th. Hope this helps someone that is still waiting. I did expect to have a long wait when I realized it was coming from Hong Kong. Hopefully I won’t be too disappointed when they finally do arrive. Good Luck everyone and with this company, patience is a virtue👼🏻 and being respectful goes a long way✌🏼

remove

I ordered the product 87 days ago and still do not have it. Tried calling only to wait more than an hour and then have the call disconnected. Emails go unanswered. When I threaten to cancel order I received and email saying order had been shipped now 17 days later I still do not have order. Scam maybe not but certainly a very poorly ran company. Do not do business with them it is not worth the stress.

remove

Do not order this product. Waste of money. Would not recommend to anyone!

remove

4-6-20, I ordered 3 units. I was ordering 2, but when I was finishing up the order online, a box popped up to let me buy another one for 19.99. I said yes.

So, counting shipping, handling, and tax for the 3 wands ordered, it came to $169.92. However, I never got a charge for 169.92, but only for 149.93 (price of 2).

6-15-20, I sent them a message under their customer support email (support.mobileklean.com) saying the product was still not here and the charge didn't match my order. Didn't hear back.

6-19-20, the 2 wands just arrived. But, not the 3rd that I had added at the end of the order. I was only charged for 2 though, so that's good.

After the long wait, I expected to be disappointed, but found the items to be in perfect condition, sealed boxes, and brand new with instructions included.

I added the 4 AAA batteries and started using it. I do like the ergonomics of this sannI wand and I've used several different types in the past. And, I do like that you can close it down to put your purse. I would say it was worth the wait as the virus is still around.

I never write these reviews, but am doing so for this product to let you other customers know that you'll probably get your order, but it takes quite awhile. Good luck.

remove

I have the same issue

Ordered inMarch

No response

Phones go to a survey

This is a scam and if it isn’t then the company is terrible

I spent over 200 and this is unacceptable

Don’t order from them

remove

My order took 3 months to get here. Advertising does not match the product markings or instructions. It does not say anywhere on the package that is is a UVC light. No where does it say not to look at the light, only saying that any light source can cause damage to your eyes. Instruction says to hold the light 1/2 above the surface your wanting to use it on. The length of the 2 watt, 6vdc light is only about 21/2” long and with the reflector maybe 1” wide, the actual light being a 1/3 of that width. If the light does work, how much time do you have to keep that light on such a small area for 20 seconds at each spot. It’s a waste of time if your intention is to make things around you safe to touch.

remove

Just received the device after a two-month wait and it doesn't work! Tried two sets of batteries and still no response. This thing is junk like most electronics products from China. Never buy electronics from China or HK again! Total scam. Have emailed for return instructions. Will update as case proceeds. Not likely I'll get the money back.

remove

Ordered on March 23rd and still no confirmation on June 15th that the order had been shipped. Responded to my inquiry today by email and response was that their supply chain has been “impacted by flight delays and local movement restrictions of staff and drivers, which has led to delays in shipments going out to consumers. Due to the current event, we are working hard to have orders fulfilled as quickly as possible. This has been a priority for our logistics teams around the world since day 1 of the outbreak.

As of this time, we cannot provide an estimated delivery timeframe.”

remove

I'm still waiting for my order and have not hear anything about when I'm going to get it I have paid a lots of money for this order and can't get no answer about when I'm getting the order

remove

I ordered three on 3/24/2020 and received all three on 6/8/2020. There was no way to contact customer service in the meantime.

remove

I order these devices around March 20th. On 4/22, I sent an email to cancel the order after being completely unable to reach customer service over the phone. I contacted my credit card company a few weeks ago to dispute the charges. On June 8 the wands arrived. I called "customer service " again and after being on hold for over 16 minutes, I was redirected to an automated survey asking how my experience was with customer service that never picked up! This is a joke. They are entirely unreachable. I would NEVER buy from this company again.

remove

I placed an order for 4 units on 3/23/2020. After not receiving, not getting any communication from the seller and reading this forum, I opened a dispute with PayPal on 5/13/2020. They were very helpful facilitating communication with the seller. I received my items on 6/9/2020. They are operational and I closed my dispute in PayPal. good luck to everyone else!

remove

I ordered 3 Mobile Kleen Sanitizing Wands on 3-31-20 and never received them as of yet! I called them on May 2nd and spoke to someone who said that they are delayed. He offered to give me 10% back on my order, which they did do. He said that I should get my order either the 3rd or 4th week of May! Well, it’s now June 9th, and I still never received anything! Almost every comment on this site has the same complaint! No one has ever gotten their order! This is not right! When you call the number, you get a message saying due to a heavy call volume, there is at least a 10-minute waiting time. Then the recording says there’s at least a 5-minute waiting time. That went on for half an hour. Then they switched to a survey (are they kidding me) to ask how the service was! When I pressed the number for the worst service, they disconnected me! This is bullsh*t!

remove

A scam - ordered one in March. After many attempts to get them to respond, they claimed to have shipped it on May 27. Now on June 9, there is nothing - the tracking number does not work. Do not buy anything from this company, ever!

remove

... Scam. fake site.

remove

I ordered four UV wands on April 8, 2020. They advertised 30 delivery. When I had not received my order after 30 days I called them, and they said delivery is now 4 to 8 weeks. Their 8 weeks is up Monday and I still don't have a confirmation email. They stopped taking phone calls and don't answer emails. This certainly seems like an internet SCAM!

remove

Very untrustworthy. They are processing and collecting payments for orders that they cant fulfill. I ordered the deal for three uv wands on the 25th. The home page indicates fast shipping which is not true. I ordered May 25th and I sent an email inquiring about the status and received no reply. Finally today someone answered the phone line and the representative said they are asking customers to be patient and the wait time is 4-6 weeks. I asked for a refund and asked her to wait to hang up until I received the cancelation email. This company should not be trusted!

remove

Scam! Never heard from them again. Been 2 1/2 months, no way to contact them that they will answer.

Don’t believe reviews on their sight, no wat to leave a review!

remove

I ordered UV lights on February 29, 2020. On May 11, I got an email stating that the lights had shipped on May 6. It is now June 5 and I still cannot track the shipment (the tracking numbers are invalid). This is a scam - DO NOT order from them. I am going to try to reverse the charges on my credit card.

remove

Ordered Mobile Klean on March 22 and credit card was charged promptly on March 23! From the charge, I suspected that the manufacturer was shipping this item from HKG - Hong Kong. I was finally ready to call my bank to see if I could get a refund after giving the company plenty of time to get the item to me ... and got an email this morning 6/4 to let me know that my order was shipped on 6/1/2020. However, the given tracking # goes nowhere ... Previous experience has taught me that it may well be another 2 weeks before the Mobile Klean reaches me. The quality may be inferior.

I had the same experience with a Fingertip Pulse Oximeter which was supposedly manufactured by Philips, a very well known trademark. This is also manufactured somewhere in mainland China and also, finally, shipped via HKG. The quality is inferior to what one can buy here and there is no manufacturer name on the Oximeter.

As so many people have said: buy local!

remove

I ordered three uv light sanitizers on may 1,2020. Today, june 2, I sent an email requesting a shipping number. No response. I've called customer service numerous times and just get a recording. Finally today someone actually answered the phone. I gave her my order no. And she said it would be another two weeks before she could give me a shipping no. I cancelled the order. If the transaction doesn't go thru I will contact paypal and let them deal with this. This is not a trustworthy company and i'm surprised paypal does business with them. Do not order anything from this chinese company unless you want it to arrive at xmas time. Extremely unreliable!

remove

I ordered 4 MobileKlean UV sanitizers 70 days ago. No sign of arrival or notification of shipment. Definite scam and stealing your money. Starting the process for trying PayPal to refund and chargeback on credit card. They have google saturated with positive ads and fraudulent reviews. Stay away from MoblieKlean or any one of its many sister sites under different names.

Sincerely,

A duped customer

remove

Ordered 3 units on March 18, 2020. Nothing delivered and no response to the latest emails.

Scam. Trying to cancel credit card and refund.

remove

Has anyone ever received anything from Mobile Klean besides a BS story? Please post if you did.

remove

Ordered April 18, 2020. Today is May 28, I have not received it yet.

remove

I ordered March 17, now May 23 and no product. Did break thru the AI responses and got a real person or a much smarter AI bot. Explaination, overwhelming response. If you watch their site "someone has just bought" at a rate of 4 or 5 per minute. Even figuring on an 8 hour day since March 17

remove

I ordered over a month ago. No delivery & no response to my emails.

remove

MobileKlean is advertised on Amazon, Facebook, eBay and pops up in browsers. All these businesses are jointly and severally liable for fraud. Who is going to police this scam? I ordered one in March when it did not arrive I emailed only to get a reply that delivery extended duet to heavy demand and supply problems due to CV19. Another wait, another email, more bullsh**t reply. I threaten to cancel order reclaim from my credit card and black them on the Internet. They come back offering a further discount of 20%, what did I want to do? I reply ok, but you must deliver by next Wednesday. Reply apologising saying they were checking my order, nothing about delivery. So now I take it up with my credit card and all the above-mentioned businesses. I am 77 on the at-risk list, ins ego wash everything delivered to me in bleach, I cannot read a newspaper or mail because I fear I may get contaminated. So come on everyone lets set about Amazon, eBay, Facebook, etc make them feel the crisis.

remove

I purchased sanitised and a digital thermometer in March 2020 from Mobile Klean (Strong Current Enterprises). No items came and their response to emails was they were experiencing delays at their warehouse. After 30 days I asked for a refund. They offered a discount which I declined and astonished for a refund. They then stopped answering my emails. Fortunately I had purchased via PayPal and submitted a case in the resolution section. In my case, PayPal were great and awarded me a complete refund.

remove

Likewise I’ve finally had to conclude this company a total scam

remove

I placed orders on March 20, 2020. In fact I have three order numbers and have received no products and cannot get a response to any of my email inquiries. My credit card has been charged on March 23, 2020 for all of these products as I was trying to get some for other family members. Since I can not get any responses I am beginning to believe that it is a scam. I am so ready to go to my financial institution and the authorities and file a complaint. It has been two months since my orders and I have made numerous email inquiries. This is not the way to run a business if it is legitimate.

remove

I ordered around the same time, March 22nd. It's May 23rd and no sanitizers. I contacted the by email and the did respond. They basically stated they're working to get the order out asap.

remove

I ordered March 17, now May 23 and no product. Did break thru the AI responses and got a real person or a much smarter AI bot. Explaination, overwhelming response. If you watch their site "someone has just bought" at a rate of 4 or 5 per minute. Even figuring on an 8 hour day since March 17 average 2000 per day x 68 days = 136,000 units. I'd consider it money lost. You've all been taken just like me. Forget PayPal helping you.

remove

I placed an order on March 31st and have not received any item nor can I get through on the 800 number! What is happening! I am ready to cancel my order.

remove

I placed my order on March 22 and it is now May 20 and I HAVE NOT RECEIVED ANYTHING... NO SANITIZER OR ANY COMMUNICATIONS OF ANY SORT!

remove

Ordered March 15th. Charged credit card- March 15th. Now it’s May 20th. (60 days)No product, just empty promises on shipping date. It’s pathetic that a company like this is able to operate. Noticed a price jump on there adds 70% in mid April. There adds are everywhere. Let’s shut them down. Lawyers out there need to start the process. SHAME,SHAME,SHAME.

remove

I purchased the Mobileklean ultraviolet sanitizing wand around March 3.2020. I received it today 5.19.2020.

Note the date because after 30 days there is no refund.

The device I received would be useful if it were not for the fact that it is so small. Not bad if you are sanitizing a small item such as a ring, toothbrush, or a thumbprint?

What they don't tell you in the advertisement is that you need to hold the lite one half an inch from the item being sanitized and for 20 seconds! I bit long I would think?

The total cost of the unit was roughly $50.00. It looked as if it were made for around $5.00 Tops?

Correction, make that about $2.00.

All I can say is buyer beware! This is a poorly made device and not as advertised. If you can buy one somewhere, be sure it's made in the U.S.A. And better if you can actually touch it before buying.

My final suggestion to you is, do not purchase this device!

remove

I unfortunately experienced the same problem as indicated by other who complained. Do not use this site you will not receive nothing if you place the order. The company is a rip off, save your money.

remove

Ordered four, three months and they have not arrived. Support will not reply. Looks like a Chinese scam

remove

"I ordered three light scans (mobile klean hand units) on April 20, 2020. Where are they? I was given your support@mobileklean.com address and I get nothing to help me find out when or where my mobile klean units are. Order #: 93391985"

Here is another scam.

remove

"I have ordered a mobile & Klean product a month ago and have not received my product. It is SCEL07 Germfix strong current enterprises

4029357733HKHK for $78.94. I would like a refund or the product. I won't be ordering off your site again. I feel like I was scammed."

Received via email.

remove

I have ordered thru this company and it has been a month and still no product. I ordered a Mobile & klean product SCEL07 Germfix. 4029357733HKHK. I paid $78.94

I am not happy with this company. Please refund or get me my product. Thank-you

Karen J...

remove

Run! Total scam. be smart stay away!

remove

D**n commie b... RIPPED ME OFF to for a UV MobileKlean and Thermometer... b******s!

remove

Ordered four February 20, 2020. They have not delivered and keep telling me they will ship in about two weeks. It’s been 3 months and nothing

remove

This company is a scam. I placed an order for two units on 3/20/2020. They charged my credit cart immediately but to date (5/14/2020) no product, no answer to phone, email, or texts. I hope my bad fortune saves someone else.

remove

Do not purchase from this fraudulent company. I ordered one UVLightSanitizing device from Mobile Klean on 3/9/20. To date, I have not received my order. Additionally, I have contacted Mobile Klean via email, chat, and telephone to no avail since they do not respond. With regards to the telephone calls, it is answered with a recording and then automatically hangs up on you. I filed a claim with my credit card company against Mobile Klean, reporting that they are frauds!

remove

In mid March, I ordered 2 of the Mobile KLean devices and one of their no touch thermometers. My confirmation came back with NO order Number and NO Date. I waited a day or so to see if it would be corrected - it was not. Then, I looked at my credit card statement and saw the charge had come through - along with a foreign transaction fee. I called the company and after wating online for a while a voice message came on asking "if your problem was resolved," then before I could answer, the recorded voice said "THANK YOU AND GOODBYE! I Rre- emailed Mobile Klean and have had several emails back from "Maggie" who even after getting 3 copies of their "confirmation" email and a copy of the charge on my credit card, my name address, date of order, last 4 of credit card, she still insists - "can't find your order." Obviously, this company is a scam. A reputable company after seeing the charge to their account on my credit card and the information, should have believed and sent me the items I ordered. So, since it appears they have no interest, I can only assume it was fraud and have reported them as such. The Credit Card representative told me they are based in Hong Kong.. So my advice is buy another device and steer clear of Mobile Klean!

remove

Why take orders when you can't fill them? I ordered 4 UV light sanitizers and was told I would have them in 8 business days, it has now been 6 weeks and I still don't have them. When you call they tell you they can't take your call... not a way to run a business! My order number 90571068

remove

The phone number given is 609 414 7087, it rings once then hangs up. I ordered 2 of the UV Light Sanitizers on March 20. Nothing has been shipped. I stopped payment with the credit card company.

remove

I placed an order for one on 3-21. Got the email about shipping delay on 4-7 like everyone else is mentioning. Of course I can't reach anyone, and no one responds to the chat. Will be contacting my credit card today.

remove

I made an order on March 22, 2020. They charged my card, have my card, address, and email address from my online order.

They never sent the item and also made a fraudulent charge at Aliexpress.com on May 9th.

They wait to use the card and tried to make orders on multiple tries.

They are thieves.

remove

To all of you that have been scammed.

Call the number press 2 for info on the product, you may have to redial I got thru to a human on my second try.

I have a cousin who works in D.C. at the DOJ and I told her that. I was also told by him to contact the Federal Trade Commission. Just so you all know they are now on a watch list.

Good Luck to you all

remove

Total criminal con artists. Item not available

remove

I ordered two of these products on 3/26/20. Charged immediately through PayPal. Tracking number given never worked. Received an email on 4/7/20 explaining delay in receiving order due to coronavirus issues and asked to not call them because they were working on problem. Last I heard anything from them until 5/7/20 when I sent message through live chat on website. They responded on 5/8/20 with the same story about shipment delay. I responded back stating that six weeks was long enough to wait for an order and to please cancel it and refund my payment. No response yet.

This company is a total scam capitalizing on covid-19 fears. I am infuriated! Very clever, slick advertising, but reviews written are obviously fake. There were no complaints posted when I ordered sanitizing wands. They need to be shut down. BEWARE!

I do not expect to ever receive my order now. I will contact PayPal to assist with refund and anyone else with whom I need to file a complaint.

DO NOT BUY!

remove

Stay away, its a scam; ordered 2 UV lights on 3/18, never received them, and zero communications. Contacted PayPal to dispute the charge since I never received any product.

remove

Mobile Klean is a total scam. Ordered 3 on March 24, 2020, with a lifetime warranty. I collected the same day on my credit card. The receipt stated may take up to 7 days to deliver. (From China). 45 days later no contact from them. No response to emails or telephone messages.

remove

I am not surprised to read all these reviews. I have been thinking for some time that this company is a scam. I placed my order for the UV Scanner and warranty on 3/24 and got a letter on 4/7 that delivery was delayed. I do have a confirmation letter. I have emailed them nasty emails and tried numerous times to call and every time I get their stupid recording that due to the heavy volume of calls they are experiencing a wait time of over 10 minutes. This is how they get rid of you. I paid for the items with Paypal. I tried calling them and got nowhere too. I going to call my credit card that my Paypal account is linked to. I guess I got taken in my these low life scum bags. I will never again buy something I see on Facebook. I should have known better. From what I have been reading, these scum bags have made a huge killing taking everyone's money.

remove

"Thank you for your email.

I know you are excited to receive your order!

Due to an overwhelming demand for this product, there is currently a delay in shipment.

We are working hard to get your order shipped to you as soon as possible.

I’m sorry for the inconvenience and thank you again for your order and your patience.

Kind regards,

Eunice"

This is what I received on April 16th and not a peep afterwards. I have tried contacting again, but nothing. They took my money right away, but still no product. I paid via my Visa...will be contacting Visa about this

remove

I placed an order on 3/27/20 and kept calling to get a confirmation or tracking number but no help from support. I finally received a confirmation of my order last week but no tracking # and no estimate of shipping date. I think it's a scam also. Time to file a formal complaint with the FBI Internet Fraud Division, and the FTC. Also I will notify Pay Pal.

Good luck.

remove

It’s been over the promised 30 days for me and still no tracking number. Ordered (2) units on April 4th and as of today, not a word. Emails to support go unanswered. Furthermore, they charged my PayPal account the day I ordered. I am starting to get suspicious that I have been scammed.

remove

Same thing happened to me

remove

When I placed my order for 2 units on March 24, 2020, and a second order for two more on March 30 for a friend, there were not any complaints or negative reviews posted.

I actually spoke with someone at this business who told me that because of our current situation with the COVID 19 virus, there would be a delay, and I should receive my UV light in about 30 days because they were being shipped from CHINA.

30 days have passed. They charged my Visa and Pay Pal the same day I put in the order and still not UV sanitizers on May 5, 2020. Next is a call to the fraud department on my Visa account.

I agree that this must be a scam that sucked me in.

from California

remove

Ordered 4 units mid-March also warranty. As of May 4, no product nor answer at their number. No contact what so ever from them. Obvious scam at this point. I guess I’m one of those suckers born every minute.

remove

Has anyone actually received one?

remove

Ordered 3 0f the units on 3/22/20 still haven't received on 5/3/20.

when try the tracking number nothing happens, get a warning that downloading the tracking software is dangerous. Beware!

remove

Ordered 3 units and “lifetime guarantee” totaling $108 in late February. Still haven’t received the order.

Contacting my credit card company now.

Stay away from this “racket”...or lose your money.

remove

I ordered products and warranty from Mobileklean over 5 weeks ago, sent several emails requesting delivery information and to date have heard nothing in reply. I am now believing it is a very clever SCAM.

remove

I ordered UV light April 5th and have not heard a word from anyone. I would like to get my money back

remove

HI I ordered on 16th March £74.94 £6.50 & £14.99. Company haven’t responded to emails. I have also previously emailed them to cancel the order- no response. Yesterday I made contact thru PayPal and was offered 20% off the £6.50 &£14.99 items and advised a tracking number would be given for the £74.94 when it gets shipped.

Totally ignored the request for refund. I was concerned they would ship the unwanted items last night and so put in a chargeback claim last night. I noticed there is a PayPal forum with in excess of 600 complaints about Strong Current Enterprises.

Basically for different products but following the same agenda of no communication and no products. People did receive products after complaining to PayPal but of poor quality and returns expensive. I’ve reported this as a Scam to PayPal UK today unfortunately they are not manning the phones so have emailed and am awaiting a response. Makes me wonder why PayPal are allowing payments to be processed when there is a history of consumers being ripped off with this company.

remove

I ordered March 20. Today is April 28. My product has not even shipped yet I was billed. I agree it is time to get a refund and look elsewhere for the product.

remove

I ordered two UV Light Sanitizers in March and was told 7 day delivery. I still have not received. It looks like a true scam and I'm going I to join the battle in trying to get my money back. Thankfully I was smart by paying with PayPal. They will refund.

We need to get these schmaltz taking advantage of people during a Pandemic. "EVIL"

remove

Me too,

I had the same problem. I ordered 2 of the UV lights with a promise of 15-day delivery. I am still waiting 31 days later. They are not even replying to any email or calls and yes They still have my money! I am also trying to get my money back.

STAY CLEAR

remove

I had the same problem. I ordered a UV light and a thermometer with a promise of 15 day delivery. I am still waiting 35 days later. They still have my money! I am trying to get my money back.

remove

I ordered 2 UV Light Sanitizer for $169.92 and 1 Infrared No-Touch Thermometer for $19.99 with shipping on Apr. 4. It was charged to my Visa immediately. Their message was that my order has been placed and they will pack and ship it right away and they will send me an email confirmation shortly. The message also stated that the order can take up to 7 days to deliver and may take longer due to high demand. I am still waiting for an email confirmation after 17 days. After reading all of the other comments, I feel I was scammed by this fake company. This company is taking advantage of the coronavirus pandemic hysteria and preying on innocent consumers who want to stay safe.

remove

I wish to cancel my order #90664988. I no longer need.

remove

BEWARE. CROOKS. Take your money. Don’t deliver

remove

Mobile Kleen is a dishonest company. Almost all so-called reviews are simply marketing sites of the company, not legitimate reviews. Item as of April 20th is advertised as available. Ordered iitem one month ago. Never shipped. Company blames shipping times on coronovirus, but Mobile Kleen never gave item to shipper.. Takes your money and doesn’t shipped item. Received message from company the item was in the fulfillment center. Then was told item would not be shipped until lend of May. This company is crooked. BEWARE. BEWARE. BEWARE

remove

I brought total four Mobile Klean products on 3/15 paid $126.94.

Got email on 3/23 saying " The supply chains of many organizations around the globe, including ours, have been impacted by flight delays and local movement restrictions of staff. which has led to delay sin shipments going out to consumers."

Since that email, I have not heard anything from MobileKlean, and today is 4/17. Obviously, no products have been shipped out yet.

I am very disappointed after read above comments and wish I had checked here first. I am going to ask my credit card company to give me refund back.

Additional note from my experience:

This company's website would automaticly charged you even you have not click" purchased" yet, if you were on that purchase site long enough after you select the products, while you were busy browsing other page at the same time. I had to call MobileKlean customer service( who said she was in South Asia) and my credit card company to give me full refund back after found I was charged twice with two orders. ( but I only click" purchased" once.)

remove

This is also my experience in dealing with mobile klean. I have also made a formal complaint to the Federal Consumer Fraud division, the special Federal agency started for COVID-19 scams.

remove

I ordered and paid £74.94 for 2 of these gadgets including postage. That was on Sunday 15th March. I was assured that my order would be acknowledged and a tracking number provided. Neither eventuated.

Emailed them on 20th March and was told my order was " already in fulfilment".

On 30th March they thanked me for " my patience". Still no acknowledgement of monies paid or tracking number.

THIS LOOKS AND SMELLS LIKE A SCAM. On Monday, I will be making a formal complaint to my Credit Card company and I won't relax until I have my money back and this mob has been closed down permanently. I am also making a formal complaint to the organisation on whose page the Mobile Klean ad appeared. They also have to take responsibility.

DO NOT FALL FOR THIS SCAM!

remove

They will take your money, tell you 7 days for delivery (lie) 15 days later try to call, No one gets transferred to a real person. It's a 10 min. wait then a recording asking how satisfied on a scale of 1 to 5. Then the call is terminated. A giant scam? An investigation is in order.

remove

I've been waiting for 14 days, since March 20, 2020, for order to be shipped. Called company twice and spoke to person outside of US who provides no additional help or information.

remove

Ditto: Told 10 minute wait, transferred after 10 min, asked if I was satisfied and then call terminated. I ordered product 18 days ago!

remove

This product has breathless scammy type sales pages and every 'review' of it is gushing in praise. I would guess it's just cheap device with a blue light which never kill any germs.

Here is one of their disclaimers

"THIS IS AN ADVERTISEMENT AND NOT AN ACTUAL NEWS ARTICLE, BLOG, OR CONSUMER PROTECTION UPDATE

THE STORY DEPICTED ON THIS SITE AND THE PERSON DEPICTED IN THE STORY ARE NOT ACTUAL NEWS. RATHER, THIS STORY IS BASED ON THE RESULTS THAT SOME PEOPLE WHO HAVE USED THESE PRODUCTS HAVE ACHIEVED. THE RESULTS PORTRAYED IN THE STORY AND IN THE COMMENTS ARE ILLUSTRATIVE, AND MAY NOT BE THE RESULTS THAT YOU ACHIEVE WITH THESE PRODUCTS. THIS PAGE COULD RECEIVE COMPENSATION FOR CLICKS ON OR PURCHASE OF PRODUCTS FEATURED ON THIS SITE."

remove

Has anyone purchased this product

remove

The phone number is southern NJ. One address found is in DE. 2nd address found in California. IMO when important info is missing, move carefully. BBB gave an F to a company using the same phone number. The search engine for this product gave two sites for under one dollar. One was in Hong Kong. Finally, shipping time of 7 days would not give me a warm fuzzy feeling.

Never use UV on your skin or in your eyes.

remove

Placed an order for 2 for a total price of $74.94 inc shipping

Credit card details not accepted.

Following day got an email with a link indicating the order was still open. Clicked the link and went back to the site and completed the order again

This time the order was processed and the confirmation indicated Total price: $209.93

I have fired off a chat - got no satisfaction there and have sent an email to their 'support' address. I will post results but Looks like a scam to me. Probably best to avoid it. Stick to sanitiser, swabs, soap and water unless you can find a local supplier, put your hands on one in store and walk out with it (after paying:).

remove

Their telephone number 1 609 414 7087 is being used by hundreds of untrustworthy stores like:

www.superboostwifi.com

www.getplaybeatz.com

www.livewavetvantenna.com

www.mobilescreencast.com

remove