This company is a fraud. I never received my order, and they refuse to issue a refund. There was never a tracking number but they said it shipped.

I placed order few hours ago - my bank called to tell meI washackedso I called these people to tell them - after telling 'john' my prblems, he offered me 25% discount - haha - I just told you I was scammed -they better put my money back in my account so is gill have it or I will call the ag - few munbers handle it - they don't want to mess with me - they will be closed for sure

I received a package of 6 puzzles that I did not order. I called and I can return but will be charged a 15% restocking fee and cost of returning. Or I was given other options like a $25 credit for more of their products. What a rip off.

I echo many reviews on this site. DO NOT ORDER FROM THIS COMPANY. Product is completely impossible to assemble. My fingers are sore and my temper is frayed after hours trying to make badly die-cut pieces fit. When I called to complain and ask for a refund, first I was told there would be a 15% restocking fee. I explained that the product would not restock because it is partially assembled. I was then offered a 10% refund. When I argued that alessimo should refund 100%, I was offered 50%. After much back and forth with the customer service supervisor Larry, I realized he was calling from Switzerland, where they are located. I decided to cut bait and accept 50%, since there was no reasoning with Larry, he just kept repeating company policy. It remains to be seen if the refund is ever actually made.
Not worth your time, effort or money. Poor product design is obvious here.

I ordered 2 puzzles. They took over 2 months 3 weeks to arrive. After 1 month I called every week and the salesperson assured me they would be there the following week - they weren't. If you are ordering these for Christmas (today is 10/14/20) I would suggest you order them right now - but don't count on them arriving in time.

Are they from China?