Is Lelafall a Scam or an Untrustworthy Online Store?

Lelafall at lelafall.com is an untrustworthy online store selling dresses, jewelry, and other apparel. Online users are advised to stay away from the untrustworthy website because those who shop from it run the risk of receiving counterfeit goods or nothing at all. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.

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Is Lelafall a Scam or an Untrustworthy Online Store?

About Lelafall

Lelafall at lelafall.com

Email Address: roberthaukap@gmail.com

Tel: +86 17049600728

Contact: Su Rui

Office Address: No. 583, Shaoshan Middle Road, Yuhua District, Changsha City, Hunan Province, 410021 China

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Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 12)

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July 10, 2020 at 3:10 AM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: Salem, Oregon, United States

Oh my gosh, I’m so glad I’m not going crazy! I had an almost identical experience to those a few have described here, though the “shipment” and tracking was through the US postal service (who were awesome and so helpful and I feel so bad now for wasting their time). I ordered a baby bassinet stand and had the same thing happen (PayPal checkout, no order confirmation, got sent a tracking number, tracked the package which was marked as delivered, but never received anything. I filed an inquiry with USPS and my mail carrier helped out, and confirmed the tracking number given was sent to a different address in the same city, for a very small (8oz.) package. I realized it had to be a scam, registered a complaint with PayPal but was denied. Thanks to your helpful comments, I will call PayPal and dispute the denial, and will also file a report with the FTC, and alert the USPS that folks are operating in this way. I should have known better but it’s infuriating this website is still allowed to operate after this many complaints and using the same tactics!

Delete

June 24, 2020 at 2:30 PM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: Seattle, Washington, United States

OMG, the same thing happened to me. DO NOT USE THIS SIGHT! It's a scam. Same experience as the previous comment. Bought an item (RyobI Circular Saw), Never received a receipt but PayPal was charged the amount from someone named Guangfeng Li. The email was hosted by a Chinese company. I was immediately billed and then the next day it said it had been shipped by UPS. It showed a tracking number had been added. Please note: the purchase was made the 14th, the money was taken out of the account the 15th, and the tracking number showed that it was delivered on the 17th I tracked the package - which doesn't show a delivery ADDRESS. Just the city. And it showed "delivered" to door, signed by "driver release".

The package clearly showed as 1.10 lb. So much like the previous comment. I filed a claim with UPS and immediately filed a claim with PayPal. The item should have weighed 8 lbs (shipping weight) not the 1.1lbs showed by ups. Now I will try to get this resolved during the COVID crisis. Yikes. If the price seems too good to be true. then...

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June 30, 2020 at 3:56 PM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: Wake Forest, North Carolina, United States

If you paid with PayPal, you can call them and dispute the tracking. I did this and my "extended hold time" was less than 3 minutes. PayPal answered quickly and I explained that the tracking number I was sent showed a package of (ODD COINCIDENCE?) 1.10 lb, for a dehydrator that has a ship weight of 24 lb. She asked if she could put me on hold to contact UPS, and within a few minutes came back on the line and said the denial (of my dispute) was being reversed, ruled in my favor and the money returned (immediately!) to our account. She said UPS gave her the name and address and that tracking number was for someone else's package. My husband thinks they are sending something very cheap to a random address in the same city/zip code, then using that tracking as "proof" they shipped the ordered item. I hope you can get this resolved. PayPal was VERY good at customer service. Do not bother trying to call UPS to find out where "your" missing package is. I went through their call tree, sat on hold forever, only to be hung up on, blaming COVID-19 and saying to file the claim through their website. Just call PayPal and they will get the information from UPS to prove that it is a scam and you should get your refund quickly.

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June 22, 2020 at 7:13 PM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: Wake Forest, North Carolina, United States

Same experience as a previous user. Bought an item (dehydrator), it listed as "processing" every single day when I checked on the status. Then suddenly on June 21 at 10:44am I got an email today saying "Imogen C*******l" updated the transaction record. It showed a tracking number had been added. Please note: the purchase was made the 14th, the money was taken out of the account the 15th, and the tracking number that they sent was not sent until yesterday the 21st. I tracked the package - which doesn't show a delivery ADDRESS. Just the city. And it showed "delivered" to door, signed by "driver release". I tried to call UPS (resulting in much frustration). The package clearly showed as 1.10 lb. The item should have weighed 24 lbs (shipping weight). I immediately filed a dispute with PayPal and quickly "Imogen" sent them the "tracking" as proof "she" had shipped my item. I got an email saying my case was denied because "we received shipment tracking from the merchant confirming that the merchandise was delivered." I went through the process trying to appeal but the automated process states you cannot appeal a closed case.

I then CALLED PayPal using their customer service number. They were AWESOME and after a VERY brief hold for the young lady to call UPS, she came back on the line and said they reversed the denial because the tracking number information did not apply to my account. She told me the name and address for that tracking number were entirely different. How these scammers are getting tracking numbers for the same city and state I do not know. Are they somehow trying tracking numbers until they hit one that is to the same destination? Are they sending out a very cheap package to some random address in that city knowing if some gets something they didn't order, they are unlikely to even bother with trying to find out what's going on? I don't know, but this appears to be a common scam, sadly. PayPal DID refund the money to our account. I hope this crook (these crooks?) get what is coming to them!

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June 20, 2020 at 2:52 AM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: Louisville, Kentucky, United States

DEFINITE scam. Lelafall went so far as to send me a fake UPS tracking number (I verified with UPS today) to try to convince PayPal not to refund my money. Phone number is disconnected. Address belongs to a car repair place. Everything about Lelafall is fake. DO NOT ORDER! I am out 85.00

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June 22, 2020 at 6:52 PM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: Wake Forest, North Carolina, United States

If you paid with PayPal - do not give up. {ayPal will rule in their favor first (because these crooks know how to play the system. However PayPal is aware of the fraud and if you call them they can help you. Go to https://www.paypal.com/us/smarthelp/contact-us and click Call Us and it will generate a code (you must be logged in). Then call and explain the situation to a live person. Ask them to verify the tracking. They can call UPS WITHIN MINUTES and get the information regarding the fake shipment. Had the exact same thing happen with this site. PayPal only requires proof from the seller than they shipped to the city/state/zip of the user on record. So when they call UPS, UPS will give them the actual ADDRESS of the "delivered" package, and PayPal can then verify that it is not YOUR address and they will refund you. We had this happen, got a tracking number for a product that should have weighed 24 lb saying a "package" weighing 1.10 lb was delivered. UPS was NO HELP AT ALL. I couldn't get through to anyone and it just told me to file a claim via the web. So I called PayPal and asked how to appeal or escalate (you CANNOT escalate or appeal a ruling in the seller's favor via the website because it automatically closes the case - you have to call). PayPal customer service was SUPER and within a few minutes the money was reversed back into our account. I also filed a report with the FTC. These are scammers, and are committing fraud.

Delete

June 16, 2020 at 1:31 PM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: Saint Ignatius, Montana, United States

I ordered from this website as well. It was a ball launcher for dogs. PayPal excepted only. O redress the merchandise and was supposed to receive a confirmation email and did not. I have tried going back to the website several times to check and it won’t let me in or even create an account. I have emailed them several times with no response and have tried calling and only get a busy signal. I also have to wait for the 180 dY from PayPal in order to try Nd get my money back since I did authorize the payment. Grrrrrrr! It makes me so mad that people do this.

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June 19, 2020 at 10:35 AM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: United States

Same problem here except purchased a different product.. but same story. I can't believe people can get away with this c**p! I'm so annoyed!

Delete

June 14, 2020 at 7:29 PM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: Des Plaines, Illinois, United States

Thank you, was ready to order a bike from them.

Delete

June 14, 2020 at 10:49 AM by
Is Lelafall a Scam or an Untrustworthy Online Store?
an anonymous user from: Silverton, Oregon, United States

The website lelafall.com is phony. I did a google search for a camp stove and several stores came up. One of them was lelafall.com with the lowest price. Once I was at the Lelafall.com website, I added the product to the cart and then checked out as a guest. The payment only accepts PayPal, but you must enter your address and email, etc. I tried to cancel the purchase by contacting PayPal and VISA and both said that the purchase was not “unauthorized” and I would have to wait to get the product to file a dispute. I hope I can get my money back and that the website is closed.

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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Is Lelafall a Scam or an Untrustworthy Online Store?