Is Hero Shoe a Scam? Read Customer Service Reviews

Question

Answer 1 · November 23, 2020 at 11:55 AM

Order date July 15, 2020

They said that my order would be shipped within the next day and I would receive a email with shipping information. I never received any email from them. They took the money out of my account. I tried calling them and all I got was a message saying to email them. I emailed them 4 times and never received anything from them. This was a scam.

Answer 2 · November 20, 2020 at 2:47 PM

So you don’t talk any more, where are the shoes, I ordered them April 29. Let me know

Answer 3 · November 16, 2020 at 8:53 AM

Not a legitimate business. Made a purchase in July and no shoes and no communication.

Answer 4 · November 5, 2020 at 10:13 AM

This has to be a scam. I placed an order on July 12, 2020 they charged my credit card, No shoes to date and its November 5th or money return no email and no way to contact them.

Answer 5 · October 29, 2020 at 9:12 AM

We or back in August they took my money but no shoes. I hope bbb gets them

Answer 6 · October 11, 2020 at 8:56 PM

October 11, 2020 at 8:56 PM by an anonymous user from: Phoenix, Arizona, United States

I ordered shoes which I never recieved.

remove

Answer 7 · October 7, 2020 at 10:07 AM

order date June 9th 2020

I haven't received a thing - I was charged - Phone call to them is " They're relocating"

bunch of c**p

Answer 8 · October 1, 2020 at 8:21 AM

Shoes ordered 7/10/20 and have never received. SCAM - SCAM - SCAM!

Answer 9 · October 26, 2020 at 4:26 PM

I ordered on July 30 also and have not received the shoes. Their website had been removed along with the phone number.

A scam for sure!

Answer 10 · October 21, 2020 at 10:32 AM

I agree. I ordered mine in June. They took the money from my account immediately. I still have no shoes and no communication from them. It's a scam.

Answer 11 · September 11, 2020 at 1:32 PM

Same song and dance as everyone else here. GOOD PEOPLE GETTING RIPPED OFF. Shut them down Facebook make them pay.

I was solicited via Facebook.

I will never trust a FB ad again.

Answer 12 · September 11, 2020 at 4:21 AM

I ordered back in may, no response. Beyond p****d need to shut them down.

Answer 13 · September 9, 2020 at 5:02 PM

I’ve had the same problem. I believe back in the end of May after a month. I was given a contact of a shipper; the shipper could not confirm the date picked up. Asked HeroShoe to contact them for me. No answer. I tried several times to get ahold of HeroShoes no avail I was even willing to pay half for another shipment . Have never heard from them.

Hope this helps

Sincerely

John A.

Answer 14 · September 3, 2020 at 2:55 PM

I ordered shoes on July 31,2020.

I have messaged them many times with only one response, that it had shipped.

Today is Sept. 3 I still have not received them. It cost me $72.97.

Is there anyone we can contact to get our money refunded..?

Answer 15 · September 2, 2020 at 12:30 PM

I ordered shoes on July 7,2020, $72.97 out of checking account on July 9 . Sent emails to Help center & September 2, 2020 & NO RESPONSE! Or SHOES!

Answer 16 · August 27, 2020 at 6:46 AM

Ordered a pair of shoes on July 10th, 2020...today is August 27th, 2020. Shoes never arrived and 5 e-mails to "customer service" have been ignored...no response.I'm out $79.00...avoid at all costs...were advertising on Facebook for a while...

Answer 17 · August 31, 2020 at 11:09 AM

August 31, 2020 at 11:09 AM by an anonymous user from: Harrisburg, Pennsylvania, United States

same here, out the $$$$$to

remove

Answer 18 · August 21, 2020 at 3:36 PM

Ordered a pair of shoes on June 21st. Did not receive them. Appears to be a big rip off. Looks like I am $79.00

Answer 19 · August 21, 2020 at 1:31 PM

Big rip off been waiting for my shoes for 3 months shame on them out 72.00 dollars

Answer 20 · August 21, 2020 at 9:09 AM

I placed an order with Hero Shoe's. I order them on Tuesday, June 16 @ 8:19 AM, and still haven't receiver my shoes, If I don't get them soon, I will cancel my order and never place an order with Hero shoes again!

Answer 21 · August 18, 2020 at 11:11 PM

I ordered my shoes July 15th and emailed more than 20 times to only get one reply that they were ready to ship:

"Upon checking, the package is ready to be shipped towards its destination. We do apologize for the delay. Due to the current pandemic, logistics are also affected and we have cut-off the number of our staff so we can practice social distancing as advised. Once I get an update, I will be sending you an email with your tracking information.

Please let me know if you have any questions or concerns. Thank you for being a customer!"

I have received packages from many other companies with a small delay even one from China that arrived in 10 days.

Answer 22 · August 15, 2020 at 8:01 PM

I ordered my shoes 3 months ago and still have not received them, I’ve seen other reviews that it took 3 months to receive. I’ m still hoping even though 2 months ago they told me they were shipped and because of the pandemic staff was cut and shipping was slow.

Will update if I receive them or here back from the company.

John

Answer 23 · August 16, 2020 at 8:20 AM

Sounds like my story. They have my money (since April 24, 2020) but I still don't have their shoes. They tell me "they have been shipped" but cannot, or will not provide me with any tracking information. Definitely not a fan.

Answer 24 · August 14, 2020 at 10:40 AM

Total scam outfit 1-800-484-6320 in nc said they are moving operation to the USA good luck

Answer 25 · August 12, 2020 at 2:37 PM

I am the same as everyone else. Ordered mine in April. According to shop.com. It was delivered. In investigating the postal tracking no was for my medicine shipment.

Answer 26 · August 11, 2020 at 9:00 PM

Order #3372 Lawrence B... I ordered and paid in March, but never received my shoes

Answer 27 · August 11, 2020 at 8:58 PM

I ordered mine in March, they took the money out of my account and I never received my shoes

Answer 28 · July 30, 2020 at 9:57 AM

I ordered and paid for my shoes on Apr 23, 2020. I still havent heard if they are shipping. Where are they?

Answer 29 · July 29, 2020 at 12:43 PM

Sames as everybody else. Went thru sezzle to pay them. Last payment was 6/20/20, six weels later no shoes. Just found out sezzle dropped them as a client!

Answer 30 · July 28, 2020 at 5:52 PM

ordered my shoes on 4-26 2020 . and nothing rip off scam. no body will answer phone calls or will not e-mail you back. just try it you will see. think on face book they changed name to the shoe market.

Answer 31 · July 19, 2020 at 12:24 PM

I ordered shoes on May 16, 2020. I paid by American Express credit card. I contacted the company via email three times over a 6 week period asking for delivery. In the 8th week I contacted AMEX with a complaint of shoe-hero as a scam advertiser. AMEX removed the charge from my account.

Answer 32 · July 17, 2020 at 2:24 PM

It has been over a month since I ordered my shoes. it is passed the oh because of covid 19 we are behind excuse. I could have butchered a cow tanned its hide and made the shoes by now and shipped them. Reporting to BBB and attorney generals fraud division. this is garbage... and now to find out they are made in China...if I knew that I would not have even ordered them.

Answer 33 · July 17, 2020 at 9:19 AM

After Reading all Reviews I will Not buy Hero Shore.

Answer 34 · July 15, 2020 at 5:14 PM

This company is a total fraud. . They don't answer any communication. I'm reporting them to my CC company for refund. Stay away from these people. Shame on facebook

Answer 35 · July 7, 2020 at 2:46 PM

Sounds like this may be a China based company and website.

Answer 36 · July 3, 2020 at 5:01 AM

Looking at the reviews, a common response is extremely slow shipping, vague or no response, and no mention in their facebook ad that the shoes come from China. Very misleading and horrible customer service. I am going to dispute the credit card charge as "undelivered". Facebook is also responsible because Facebook allowed and continues to allow Hero Shoes to advertise on their site in spite of the many complaints.

Answer 37 · July 3, 2020 at 11:42 AM

We waited 2 months, awful customer service, finally arrived and too small!

Answer 38 · June 30, 2020 at 9:45 AM

This company is a fraud! Waited more than a month and still not received my order! Contacting my bank!

Answer 39 · June 29, 2020 at 1:03 PM

Ordered my shoe on April 18th. Still nothing. Send an email today for refund, will see what happens

Answer 40 · June 28, 2020 at 4:42 AM

I think Facebook should refund me, 64 days no shoes, ordered April 24th. I will be deleting Facebook account, can’t trust no one, it’s a dog eat dog world we live in.

Answer 41 · June 27, 2020 at 4:45 PM

I ordered 2 pairs and over two months later no shoes contacting my credit card company on this fraud cannot track it all they would say is it has been shipped

Answer 42 · June 26, 2020 at 8:17 AM

I also went through this, my bank seems to be well aware of this scam as they refunded me after 5 weeks of waiting and no shoes. This kind of scam is happening more and more. Be careful on the internet and facebook shopping.

Answer 43 · June 23, 2020 at 4:30 PM

Shoe Hero...fraudulent company ordered shoes 4/27/2020 it’s 6/23/2020 no shoes..repeatedly requested help and a refund...no help no shoes ...do not buy from this company...sham...warning!

Answer 44 · June 18, 2020 at 11:36 AM

Just reading these reviews lets me know they aren't coming. Will be disputing with credit card company as they already took payment.

Answer 45 · June 14, 2020 at 11:45 PM

Same thing here never received my order... They got my money sorry piece of s..t

Answer 46 · June 13, 2020 at 2:10 PM

I placed an order on April 29,2020...my credit card was charged but I never received the shoes. I intend to report this company to the Consumer Fraud Division of the Ohio Attorney General's Office. This company ripped me off...A FRAUD

Answer 47 · June 11, 2020 at 2:27 PM

ordered shoes apr.24,2020. still no shoes. was told I couldn't get a refund because shoes were already shipped. If they were shipped why no tracking number. will call my credit card company for a refund.

Answer 48 · May 20, 2020 at 1:37 PM

OK, same story here... I suspected that the lame excuses from the response I got from the company about where my shoes are, that these were coming from a foreign country and that they have no inventory... typical little under-funded, less than honest internet-based business... now asking for a refund since they have been less than honest after seeing the others with the same problem...

Answer 49 · June 5, 2020 at 12:52 PM

I'm right behind you in Indiana.same lame responces . I turned in a rerequest to my bank to get my money back 5/6/20

Answer 50 · June 3, 2020 at 5:10 PM

I have been waiting 6 weeks, no shoes and same story! No refund because they shipped already! Ya right! Stay away from this so call company!

Answer 51 · April 27, 2020 at 2:31 PM

Followed a link from facebook, probably my first mistake. This brought my to a well designed, professional looking web-site. I ordered a pair of shoes and paid by credit card on 11 April 2020. An order confirmation email came a few minutes later. It stated that most orders ship "within 24 hours". Six days later, an email with the shipping confirmation, and a tracking number - WITH CHINA POST. This was the first clue that the good were from China. According to the "Tracking Result" the shoes have arrived at the post office today:

2020-04-27 21:06 CHINA, Acceptance -> Your item was accepted at 9:06 pm on April 27, 2020 in CHINA.

- and the note that tracking within the United States is not available. I will assume that this means the goods have arrived at the post office in China, and they will be put on a slow boat. Arrive where within two weeks? At the local post office in Mongolia? It took them 16 days just to get the shoes to the post office. I can only guess that with COVID19 concerns, it will be 4-6 weeks before I see anything, and then I will probably get a notice from U.S. Customs that I need to pay import duties. If I had known the goods were coming from China. I would have never ordered them in the first place. Their web page is deceptive.

There is absolutely no indication on their web page that the goods will ship from China- Their claim that most orders arrive within two weeks is just rubbish.

Answer 52 · May 10, 2020 at 1:21 PM

I am also waiting for a pair of shoes, probably from the same Facebook ad. I ordered them on April 5,2020. Their communication is horrible, I had no idea that they were shipping from China. Nowhere in their Facebook ad did they disclose this. I have emailed them twice with very vague replies. Had I known they were being shipped from China, I would NEVER have ordered from them.

Answer 53 · May 7, 2020 at 4:10 PM

I have been waiting since the middle of April, I have emailed the company, no response.

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