Is RangeXTD a Scam? Review of the Wifi Booster

BEWARE BEWARE!! SHADY COMPANY!!** I sent a string of emails regarding my desire to return the unopened product and requesting shipping return info and address, and I received no assistance whatsoever. I reported the issue to the Better Business Bureau and the company did not respond to them either, so now there is a case and it will be reported on for 3 years. I am now going to attempt to pursue a dispute through PayPal. Companies this fraudulent shouldn't be allowed to operate!

I never completed the order due to all the pop ups. I repeatedly canceled the offer. No response today I get a tracking number.

Habe 2 Stk. mit diesem Super Rabatt bestellt. Tage danach kamen immer wieder Emails für
eine Bestellbestätigung.Hatte plötzlich das Gefühl, dass ich dadurch nochmals alles
bestelle was die Fa. will. Rücksetzen der Menge im Warenkorb ist nicht möglich. Unerwartet
habe ich 2 Stk. erhalten. Auf meiner Kreditkarte wurden bis jetzt ca. 370.-- Fr. abgebucht !! Für was auch immer ? Das Post Zollamt hat mir eine Aufforderung zugestellt, für eine
Sendung den wahren Warenwert zu deklarieren und die Verzollung zu übernehmen. Leider habe
ich keine Ahnung um was sich diese Lieferung handelt, noch wer sie zugestellt hat. Meine
Kreditkartenfirma habe ich angewiesen die ungerechtfertigten Buchungen zurück zu fordern.
Mal schauen !!! Weiter Emails habe ignoriert und gelöscht. Zum laufen gebracht habe ich
noch keines der Geräte. Die Inst. Anweisung in englisch kann ich nicht gebrauchen.

--->

I ordered 2 pieces with this super discount. Days after that I kept getting emails for
I suddenly had the feeling that I had everything again order what the company wants. Resetting the quantity in the shopping cart is not possible. Unexpectedly
I received 2 pieces. So far, around CHF 370 has been debited from my credit card !! For whatever ? The post office has sent me a request for a
To declare the true value of the shipment and to take over the customs clearance. Unfortunately I have
I have no idea what this shipment is about or who delivered it.
I have instructed the credit card company to reclaim the unjustified bookings.
Just take a look !!! I ignored and deleted further emails. I got it going on none of the devices yet. I can't use the Inst. Instruction in English.

Gotta be a scam. I was placing an order for 2 and the website kept taking me to different products and "special deals." I had entered my Visa but did not complete the order because it started to sound fishy. There was no way to back out such as reduce the order to "0". I left the site without completing the order. I got a couple of "please complete your order notices from them saying they were almost out of items and I better complete the order right away. Now I see my visa was charged with THREE units before the "please complete your order" emails. So they acknowledge my order was not complete but charged me anyway (and for 1 more). I sent an email to their site - no phone number I could see- but so far all I have is a email for Google saying there was a temporary problem connecting to their site and they will keep trying for 48 hours.

Wouldn't I like to meet these people!

I ordered one and ended up with 4 as they played with the order. They say 30 day return but no details on how to do this and no way to return them.

The ones I have cannot even fit my plugs.

TOTAL SCAM !!!

I wish I had found this before ordering. I have tried to get this product to work both using the WPS button and also manualy and neither work. I expected this unit to extend my wifI signal to an external camera with a slight drop in speed but not a drop from 30mb to 150k which is c**p. I have sent the speedtest results to them but I do not expect any response judging from the other comments here. I will investigate getting a refund from PayPal.

I was recently scammed by this site and paid money for the rangextd booster but never got an acknowledgement nor the booster.

I tried emailing them several but never got any reply.

It’s a scam. Got ripped off and they email a generic response.

I had the same experience. I paid for the range CT’s booster and never got the item and they don’t reply to emails.

Total scam

I ordered this unit on October 15. 2020 We have been on the phone with them at least 6times and have gotten nothing solved... we have come a conclusion that this company is a scam and we will probably never see the unit... they didn’t have a problem taking my money out though... LESSON LEARNED never again...

Ordered 2 for different locations. This product sucks. Not happy with it at all. I’m Going to call help desk to see if there is something else I need to do.

I purchased and setup RangeXTD according to directions. It DID work, however, all the lights are blinking rapidly. I reset the device and re-setup as per instructions. All the lights keep blinking rapidly. The device does connect to the router but the flashing lights drive us crazy as they do not stop.
I called the customer helpline, but only got a recording. NO HELP THERE.
There is no chat button on the website.
Anybody else have this problem?

I ordered one of these on aug 17, they charged my debit card but never shipped the product. I have been uable to contact them. I have been ripped off.

Open a dispute with your bank to have your money refunded.

It appears we all bought during the same time period. Like everyone else I can not get mine to work. Guess I've been duped during this pandemic. Buy at your own risk!!!! It look so promising....

Thank you for the reviews.
I was about ready to order one as a gift.
This company should be put out of business

They're a scam alright. Bought one in spring during the COVID shutdowns - took me months to get it. Should have known it came from China. When I opened the box, I knew I had been scammed. The device looked cheap, like something you would buy at Dollar Tree. Set the device up, and it did nothing to improve my download speeds. I contacted them and told them it did not do what they said it would. They offered to refund me 15% of my purchase price. I declined and requested my money back (they supposedly have a money back guarantee). Well after haggling with them for 2 months, I finally turned it over to PayPal for resolution. Next contact from the company was to offer me 20% of my purchase price back and....get this....they advised I "keep the device and "gift" it to a friend". Yeah, like I'm going stick a friend with a useless piece of c**p. Don't do business with this company.

Not sure if they work or not. Checked my download speeds before I installed and after and they were the same. I sent question to the support link 2 times and never received a reply. How do you know if you are getting a benefit?

Don’t buy these things. I bought 3 and could not get them to work. I hired a geek to come to my house. After a couple hours, he got the TV working, but just a little bit. About 30 seconds then it would buffer, over and over. Should have got him in the first place. He’s coming back with an extender that he uses and guarantees will work. I’m going to try to send these back for a refund. I know, good luck with that..

were you able to return these items for a refund? if so, could you please share the information.
Thank you, Chris W.

Try disputing the charges on your credit card. Be sure to continue documenting your situation including the no responses. Disputing charges puts this range extender company on the defense forcing the burden of proof on them.
Thx!

I have the same problem. the extenders are not compatible with our router. I can’t get anyone on the phone, and no
one has answered me via email. would
like to be refunded, but can’t find a chat option on their website. anyone one out there that’s been successfully refunded? if so, how so? thanks so much.

Try disputing the charges on your credit card. Be sure to continue documenting your situation including the no responses. Disputing charges puts this range extender company on the defense forcing the burden of proof on them.
Thx!

I ordered two because I initially couldn't find anything indicating these weren't the best things ever. Only after buying did I start to dig deep enough to find the reviews here. I immediately emailed the company to cancel my order. They initially offered me an additional 20% off my order , but I declined and my Paypal is showing that the funds have been returned.

I purchased a Wi-FI booster on August 11 from Range XTD and was notified of shipment on 8/13. The charge was posted to my credit card on 8/24. I have not heard anything from the provider and when I tryto use the tracking number to check on it I receive a message TRACKING NOT FOUND. Can someone please advise me of the status of my order or advise how to obtain a credit?

I used paypal to purchase 1 unit. Something triggered in the back of my mind so I went back to their website and contacted them through chat. After I gave them my email address and explained some circumstances, they refunded my money back into paypal. I logged into paypal and saw the refund go through. Have no idea if the product works, but was satisfied with the response I received.

I purchased 4 of these devices and ran into the blockades. The emails to the info address go to a dead end "cant find" and also 'support-buyrangextd.com' goes to a dead end email.

I have not been able to reach anyone with this company as they claim they are all sold through the manufacturer. Their web site is there but no response from there either.

Thanks
Location: Fredericksburg, VA, USA

PS. I just wanted a link to the supposed Firmware update file.

The first unit set up and works but the second one it all turned to C**P!

I purchased 4 of these devices and ran into the blockades. The emails to the info address go to a dead end "cant find" and also 'support-buyrangextd.com' goes to a dead end email.

I have not been able to reach anyone with this company as they claim they are all sold through the manufacturer. Their web site is there but no response from there either.

Thanks
Location: Fredericksburg, VA, USA

I could tell the ads were incredibly dicey, but I was looking for a solution to get my signal stronger since everything comes into the house via my basement.
Was skeptical all the way and found my way here for confirmation - the fake number associated with ransomware was all it took - i'll just try to set up a mesh wifI system instead...will cost like $300, but I have the backing of my company's IT dept in the quality of signal.

DO NOT BUY!! I regret being SCAMMED into buying this device. Even worse, I bought the "3 for" price of $125. Wish I had read these reviews before falling for this OUTRAGEOUS DECEPTION. DO NOT BUY!!

For those who may have purchased the RANGEXTD and can not get it connected, here are a few clarifications on the instructions.

(1) Set mode switch on your RANGEXTD to "REPEATER", if you want a wireless connection to your router. (2) Plug in your RANGEXTD and turn it on. The lights on your RANGEXTD will start to flash. This is expected.

(3) (I have a Netgear WiFI router) Find the button on YOUR router that allows it to find other network devices, like remote printers. While the router is in that mode, press the WPS Button on the RANGEXTD for 6 seconds. This should allow your router to find the RANGEXTD. Your router should reset itself after a minute or two. The lights on your RANGEXTD should stop flashing. If it has not stopped flashing, repeat the above.

(4) Now the RANGEXTD should be listed with all of the other internet networks (secured and unsecured) in range of your computer, phone or tablet. (5) Click on RANGEXTD to connect. (6) Open a browser on your computer or laptop. In the field where you would enter "http" addresses (the instruction sheet calls it "the address box"), type and enter the IP address given in the instructions. (7) Then you will see the "login" screen.

(8) Now, follow the rest of the written instructions that came with your RANGEXTD.

I have no idea if the RANGEXTD truly extends the range of your router. I purchased one to increase internet access speed. I can tell you that it did NOT increase my internet access speed. In fact, the RANGERDX is slower than the access speed I already have.

I hope above allows you to connect your RANGEXTD so that you can judge for yourself if it was worth the money. I give it a DO NOT BUY. Purchase an extender from a place like Best Buy, Amazon or Walmart where you can return your purchase, if you are not satisfied. I am pretty sure that I will NOT be able to get a refund on my purchase of the RANGEXTD.

That's all well and good, but which position on the three position switch is for the repeater function?

The middle position is repeater

OK. As promised, I am telling about RANGEXTD, after I received it. After I got it to connect to my router and to the internet, I found that it does NOT increase my internet speed. In fact, my internet speed is faster without it. It is definitely as DO NOT BUY. I waited from April to July to received the RANGEXTD, only to find that it does not work. I have no doubt that efforts to get a refund will NOT be successful. If you want a range extender, purchase it from a reputable outlet like AMAZON, Best Buy or Walmart. I would stay away from those adds that flash up in places like YouTube, which is where I saw the RANGEXTD advertised. Live and learn.

So mad at myself for falling for this - Range XTD - total scam. Just glad I didn't buy more than one. Do not. I repeat, do not fall for their lies - Even when I opened the instructions, I could tell right away because of the poor English. Total losers riding on hard working Americans. Hope they get theirs sooner rather than later!

I opened the box and there were 3. Only ordered 1 and Pd 123.34. They recvd the pkg on 8/21 and I have not seen any reimbursement. Next step is the Attorney General

I just received the 1 unit I ordered today. Somehow I managed to order just one unit. However, the setup instructions are not well written, it lights up and blinks but does not appear to be boosting my signal. They say that it has to have 3 "receiver strength"lights lit for it to work, I placed it one floor down from my wifi/router, and it only shows one light. If I place it next to my router to do setup, how can it extend my signal from the same spot as my current device. It's frustrating to setup - I haven't succeeded yet, and there's no return address or info on how to return the RANGEXTD. GLAD I ONLY BOUGHT ONE, and if I had checked here first I could have saved myself this problem by not buying this device. They have no help address, I am about to try their phone number, but it's not looking good so far...

Ordered Range XTD
took 2 weeks to receive.
Instructions not overly helpful.
finally was able to get system set up to boost signal, which it did do.... however
when you try to log into the website to secure the network....web site will not come up and network remains unsecured.
So the booster does work but unable to secure.... not good

DO NOT BUY!

(1) Plug your RANGEXTD in a room between your WiFI router and where you want internet access. (2) Enter the IP address for your unit, found with the written instructions, in an open browser where you would enter an "http" address. The instructions calls it an "address box". (3) Once the IP is entered, you should see instructions that will let you secure your RANGEXTD. I do not know if it will increase you WiFI router's range. I can tell you that mine did NOT increase internet speed, as advertised.

wait what?? everyone else said it was a total scam and does not boost a signal at all but youre saying it actually worked? I find that hard to believe. are you sure it wasnt just a placebo or wishful thinking type of effect or maybe there was another reason ur wifI was working better that day.

I agree.... I ordered 3 on August 2, received them yesterday and have been trying to get them to work. Tried WPS and configure wirelessly with pc. While it connects, it's neither secure or allow for internet access. THIS IS NOT GOOD!!! I'm returning them tomorrow and hope I have no problems with getting a refund. Used PAYPAL which will hopefully help.

Did u get your refund?

I reported this scam company to the BBB, FBI, and Digitpol, and I suggest anyone that has been ripped off by this piece of c**p company do the exact same thing. Phone numbers? Fake. Refunds? Only when you receive the worthless junk product, then pay for it to be returned (to a completely different state so you cannot use the free return method of "Return to Sender"), which is a scam in its own right. And then "if" they receive it (their words, not mine) then they will eventually get around to maybe refunding the cost for the unit minus shipping. Maybe. (Read below, it's a complete gamble for getting a refund or even receiving the crappy product.)
I want to place my hands around the neck of the company's owner and everyone else even remotely involved with this piece of c**p company. Email them. You'll be offered a discount for a product you most likely won't even receive. The website is where the scam begins. Place an order and attempt to get to the final cart for order confirmation. You won't be able to because it attempts to offer you two other worthless products at a discount to add to your order, but you can't decline and get past these screens to the final cart. I tried to hit back browser and was shown a completed order. And that was when I noticed the scam (the adding of products and not being able to advance past them) and I quickly realized I was a victim of fraud. I immediately, and I mean instantly, emailed their so-called customer service department demanding a refund and that's when the BS started to really flow. You can't call them because the numbers listed are all BS. And refund requests are basically laughed at by each and every employee. They email you telling you that they can't refund your money because the order has already shipped. BS! Orders ship in less than an hour at 7pm on a Friday?? Ya, this is nothing but a scam, folks. Beware. Warn anyone with ears. Prison is the only place for companies like this. But white-collar crime is okay in the USA. Especially when the company is located in Hong Kong. They deserve nothing short of a firing squad. I will never order online without spending a lot of time researching (and attempting to actually speak to someone in person first) the so-called company. This is the very last time someone steals from me without repercussions. All the publications that have posted fake reviews for this scam need to be prosecuted as well. They are just as much to blame as the actual worthless company. Range XTD is the devil in my book.

I have had an identical experience to you and although I have yet to receive the THREE units, when I only ordered ONE unit (grrr!!) because you can't decline any of the offers on the way to checkout, and cannot get any response from emails, phone etc. I suspect there will be no point in returning them because they appear to only give you a credit for online in-store purchases (which may or may not eventuate, I suspect). I would back any attempt to block this company from the internet. Sydney, Australia.

They are still advertising on Facebook. Facebook don’t care so long they receive advertising revenue. I will put a remark on them.

Wow, wish I would have found this earlier. I ordered and am trying to cancel, but apparently that is not going to happen. No answer when I call and no response to email. what is wrong with people? Lesson learned I guess.

I was ready to order also. Thanks for your important information on this scamming company!

I was about to order and decided to check reviews and so glad I did What I have learned about purchasing online is always check reviews and use Paypal or similar. NEVER GIVE YOUR CARD DETAILS TO ANY SUPPLIER!If they don't take Paypal you will most likely be scammed.
Peter H.
Sydney
Australia

My RangeXTD arrived today. I had just sent "support-buyrangextd" a notice that I was going to the authorities about the way they are doing business. Today I acknowledged the arrival on my purchase and informed them that I was going to update my comments on this website. (I did NOT mention this web address.) I also made a sincere appeal that they do a better job of communicating with those of us who are still waiting for our purchases to arrive. Many have lost jobs and are quarantined at home. We do not need the additional anxiety of feeling scammed.

I will write another comment, if I am happy with the RangeXTD. I try to make it a habit not to write negative reviews. I simply do not make any further purchases. I made an exception here, because I waited from the middle of April, 2020, until today, July 29th, 2020, to receive my order. If you are in a hurry to get an internet range extender, go to a local electronics store. Else be willing to wait months, if you order the RangeXTD over the internet.

Wow! I've been waiting for 3 weeks. Sent them two emails, no response. Said I would contact the Better Business Bureau if I don't get the product soon. BBB has no authority in Hong Kong but they *can* put the company on their scam list.
You have a lot of patience to wait sooo long. Will be interested in how you feel the product performs.