Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Vtech Solutions Antivirus Scam
Vtech Solutions Antivirus Scam

I received a telephone call from Vtech Solution Antivirus that they had renewed some $399 a year service that I clearly never signed up for. They said had 48 hours to call and cancel. Total scam I'd bet, designed to collect more info on me or talk me into purchasing something. The computer voice said it was "Joseph S." Monitoring my credit cards just in case.

Also, a friend of mine said she received a call claiming they are going to charge her $399.00 for a antivirus software, if she does not cancel. The call was a robo call from "David" in support department of Vtech, who said if she did not cancel this antivirus software service, she would be billed $399.00. But, she has NEVER had any software from Vtech. People, beware. Never give out your personal and financial information over the phone, and do not rush to make payment for something you do not know about. Do your research for.

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Comment sectionComments / Answers (85)

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by an anonymous user from: Downtown Redmond, Redmond, Washington, United States

This Vtech call is a scam from an Indian call center, where that is all they do all day long. I just received 2 calls this morning. They will ask you to put a code into your computer and that way they can steal your information.

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by an anonymous user from: Cowley, Udall, Kansas, United States

They called me twice today and said I owed 295 dollars if I didn't call back within 24 hours they would charge my account. And I know for sure I never signed up for any security. Thank you to all the people who shared there circumstances otherwise I wouldn't have known what was going on.

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by an anonymous user from: Downtown Redmond, Redmond, Washington, United States

Got same call 8/10/21, to renew software that I never had and I will be charged $399.99 in 24 hrs unless I call 838-201-9459

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by an anonymous user from: Minneapolis, Minnesota, United States

I got same call 2021 August 19

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by an anonymous user from: Columbia, Missouri, United States

What A crock of S*** Robo call About AntI Virus Threat.. 399.00 Total Scammers

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by an anonymous user from: Downtown Redmond, Redmond, Washington, United States

I just got a call said vtech solution and remote call said I was getting charged 499.00 dollars and that I needed to pay before 48 hours. Scam because I haven't ordered anything

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by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

Today - March 30th - I received the same call with a message that I would be charged $499.00 for v-tech support if I did not call them back to cancel. I have never contacted v-tech for any support. This is a scam. Anonymous

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by an anonymous user from: Los Angeles, Wilmington, California, United States

I got a call from a Floria number (786)687-5512. Total scam. Never had anything from this company before.

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by an anonymous user from: St Croix, Baldwin, Village of, Wisconsin, United States

I just got the SPAM antI virus call from 786-687-5488

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by an anonymous user from: Arapahoe, Greenwood Village, Colorado, United States

Just had this happen to me. I called back, said,"Cancel this." They told me to log in. I said,"I'm not at my computer. I'm at work." And they immediately hung up.

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by an anonymous user from: DeKalb, Atlanta, Georgia, United States

I just got the same thing - Except it now says they r taking my payment of 499.99 out of my account which doesn’t exist - Someone comforts me and says that can’t happen. How do these people even get my number, am I safe even writing it here

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by an anonymous user from: Allegheny, Coraopolis, Pennsylvania, United States

I received the recording and called the number back curious about being charged $249.99 for an antI virus software that I do not subscribe to and they wanted me to log into my computer and they would send me a "live cancellation form" when I asked them to email me the form they refused. When I asked to speak to a manager he said there was no manager and that my card would be debited for the amount. It sounded like a scam to me.

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by an anonymous user from: San Diego, Carlsbad, California, United States

I received the same computerized voice call stating would be charging me $249.99 for my antivirus renewal. I rarely answer "out of area" calls but with the weather in Texas right now we are getting alert phone calls so I went ahead and answered. I did not call the number given to "cancel" however.

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by an anonymous user from: Nassau, Hicksville, New York, United States

Me too. Received a call from 1-317-343-8648 saying that V Tech was going to renew my anti-virus subscription automatically, charging me $249.99 if I did not cancel within 48 hours. I have never subscribed to anti-virus software so I know it is a scam.

Just for the h**l of it I called the number to "cancel", right away "John" (with a heavy Indian accent) Began asking for information to process my cancellation. I told him I don't provide any information to unsolicited callers, he said he just needed my name. When I wouldn't give it to him, he hung up.

Believe me, I'll be monitoring all of my accounts for the time being.

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by an anonymous user from: Middlesex, Princeton, New Jersey, United States

Me too. Received a call from 1-844-859-0010 saying that V Tech was going to renew my anti-virus subscription automatically, charging me $249.99 if I did not cancel within 48 hours. I have never subscribed to anti-virus software so I know it is a scam.

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by an anonymous user from: Chippewa, New Auburn, Village of, Wisconsin, United States

Someone just called me. Recorded voice. Said they were going to charge me $249.99 for an antivirus something that I signed up for. They said I had 48 hours to cancel or they would charge my account. Their phone number is 786 677 9695 I will NOT call them.

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by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

got the same robo-call message from Vtech but, phone # was noted as 202-855-9677 (Washington DC) also using 202-858-6511

thanks for the heads up!

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by an anonymous user from: Orange, Chester, New York, United States

Today is Jan 20, 2021 and we just got a call from VTech stating they were charging our account $399 for the renewal and gave us a phone number of 800-962-5115 or 888-962-5115, they did not repeat the number.

I first double checked all of my email accounts for Vtech and came up with nothing. I did not call this number back thanks to this website alerting me to this scam.

Thank you

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by an anonymous user from: Civic Center, New York, New York, United States

I too was called today with a message on answering machine 1/22/2021, but said they were charging me 249.00. From VTech Solutions. No. to call was 1-786-677-9695. I am happy I checked and thanks for letting me know it is a scam!

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by an anonymous user from: Needham, Massachusetts, United States

just got the same call from tech/ Scam never heard of them. Called 12/21 at 4:10 pm. Never heard of them never had anything to with them. Did not answer call.

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by an anonymous user from: Needham, Massachusetts, United States

I just rec'd the same type of call! I have NEVER done business with this company, so there is noway they could have renewed anything, as they do NOT have ANY of my info. It was also a ROBO call! I blocked the number! SO ANNOYING!!! PS: And there were NO debits in any accounts!

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by an anonymous user from: Westpark, Irvine, California, United States

I received a call saying they were from VTech and were renewing my yearly subscription of $249.00 within 24 hours. If I wanted to cancel this I needed to call 786-980-3966 to cancel. I've never ordered from them and will crawl up the phone lines and smack the c**p out of whoever hits my bank for an UNAUTHORIZED $249.00! Ha-ha I'll be watching.

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by an anonymous user from: Lonsdale, Minnesota, United States

I had a VM message from V-tech saying they were going to renew my subscription for anti-virus protection and would be charging me $249.99 and if I want to cancel I need to call 317-520-1583. Won't be calling but watching my bank statement. I never signed up for it.

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by an anonymous user from: Santa Clara County, Sunnyvale, California, United States

If you wish to go after these scammers they said id#58210w and call back at 1-786-980-3966 to get a refund of billing 249.99

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by an anonymous user from: Santa Clara County, Sunnyvale, California, United States

Received the same call from V tech solution. Never picked up. Knew it was a scam. These people never go to jail. If they did Kim Fox would just let them back out.

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by an anonymous user from: Pullman, Washington, United States

I have revived a voice mail message. I listened to it this morning and it said I would be charged $249.99; had to call back in 24 hours to refund. I have not ever called them. I tried to call this morning and call can't wouldn't go through. Scams always. I am going to report this if I get charged .

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by an anonymous user from: Capitol Hill, Nashville, Tennessee, United States

Received the call this morning: 786-980-3966. I called the # back to say I did not want and the guy threatened that I would be charged anyway

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by an anonymous user from: New York, United States

Received call from 212-282-0900 about vtech charge.
Told to call 213-295-5336 to cancel charge of $299.
Obviously a scam

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by an anonymous user from: Nacogdoches, Texas, United States

Received my call on 10.27.2020 at 11:40 am claiming I would be charged $299.49 for antivirus from Vtech unless I called back within 24 hours.

The call came from 213-822-7257

Scam!

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by an anonymous user from: Laurel, Maryland, United States

Received a call Wed. Oct21, 1:19p.m.. Call was from Tech Solution phone Number 1-757-926-7043 which is a Virginia Number.
Alex Peter, Customer Relationship Manager left a message on my voice mail that I will see a $9.99 charge within 24 hours.
If I want to cancel the subscription and want a refund then please call this number
1-213-295-5336 within 48 hrs upon receiving this confirmation call.


Not calling anybody back for something that I don't have anything to do with.

This is a scam

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by an anonymous user from: Mahomet, Illinois, United States

Just received a call stating that VTECH SOLUTIONS were going to renew my anti-virus subscription to the tune of $200.00. If I did not want this charge I needed to call some 213 area code to cancel. Another scam. It did alarm me however, as my antivirus is set to expire in two weeks.

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by an anonymous user from: Nahunta, Georgia, United States

I received a call and the answering machine recorded a call similar to the above and left the following number (202-858-9839) stating I had to call and cancel a renewed subscription to V-Tech AntI Virus Security or else I would be charged 249.99. When I returned the call I was told the charge was completed already, but if I would turn on my computer he would walk me through the cancellation process. I told him my computer was down due to maintenance and I hadn't subscribed to any security program from V-Tech Solutions. He asked me again to boot up my computer and when I repeated it was down for maintenance, he immediately said that he could manually take care of the solution from his end and hung up.

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by an anonymous user from: Savannah, Georgia, United States

I received the exact same phone call 24 hrs. ago. As I'm currently
sick w/ a stomach flu the last thing I felt like doing was phoning
these (what I just "KNEW" were) scam phone jerk criminals back & having to have an upsetting conversation while nauseated! The man's name was "Peter Wells" & like you I'm located in GA. so they must be making the rounds state by state & GA. is the state they're covering the last few days. If that's how they proceed.
So, I decided to check online instead (we're not the only ones being harrassed by this scam). But still w/ all the online hacking of personal/financial info going on, it's a good idea to keep a watch on your banking & credit card info to make sure that you haven't had any fraudulent charges or deductions taken out regardless of whether you gave out info to someone or not & of course the BEST line of defence is to NEVER give out personal or financial info over the phone or by email to ANY ONE or institution or org. you do not know personally FOR ANY REASON particularly if THEY contacted you & NOT the other way around & NEVER give out your Social Security # EVER, even to a physician unless it's IN PERSON & in an official matter & even then you MUST question the source of who is asking, & why. VERY rarely is it ABSOLUTELY necessary to give out THAT info even when pressed for it. Too often your S.S..# is asked for when it JUST ISN'T NECESSARY for the source to have it. And NEVER EVER give out that info except in person & thoroughly question the EXACT reason WHY the source deems it an absolute. Even then, you have the right to refuse & tell the source you wish to research the situation for yourself first & that you will get back to them. When people threaten you, you can almost ALWAYS bank on it that IT IS A SCAM. Do NOT allow yourself to be intimidated. ALWAYS research first!!!!! No one is going to show up at your front door w/ handcuffs unless of course, you may DELIBERATELY & ACTUALLY BE taking part in REAL criminal activities so don't fall for the B.S. or ANYONE who is pushing you, using authoritative, intimidating, bullying, foul language or threatening to call the cops or any official sounding organization & under some kind of timeline!! Either get off the phone, ignore the email, report it & find out for yourself FIRST by calling the places they "claim" to be who they are before EVER giving away such info or your financial assets & find out for yourself. Because the REAL places NEVER ask you for your financial/personal info over the phone or on the web unless you are making a purchase from a place YOU contacted yourself & if on the web ONLY from websites that are secure. I realize in particular, it is easier to FRIGHTEN people who are older & not very tech savvy as well, particularly if you live alone. Don't be afraid. You can ALWAYS call someone first, even the police & ask. Do NOT give away your financial assets because someone is taking advantage of your age, fragility, confusion, lack of knowledge or experience.

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by an anonymous user from: Bridgton, Maine, United States

Got call oct 7th same as all the above. Never go to your computer,that gives them access to everything. I reported to district attorney office,and local sheriff department.

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by an anonymous user from: Valencia, California, United States

Same (transcription):
“ This is to inform you that we have renewed your antI virus security for the upcoming one year and we have charged you two hundred and forty nine dollars and ninety nine cents and within twenty four hours you will see a charge from D Tech solution. If you want to cancel the subscription and want a refund then please call on this number 1 (213) 295-5336 cancelation should be done within forty eight hours upon receiving this confirmation call. Thank you this is alex peter customer relationship manager.“
Caller ID:
S B Trans Carrier 661218799
I blocked the number! Beware of scams.

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by an anonymous user from: Bloomington, Illinois, United States

Exact same message that I rec’d yesterday. I blocked them too and did not call them back.

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by an anonymous user from: Concord, California, United States

Got the same call, phone number was 208-264-6???, The rest of the number was garbled. The only VTEC we had were toys when our children were younger and that was decades ago. I had a feeling it was a scam and did not call back.

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by an anonymous user from: Mason, Ohio, United States

I just received this same robotic call. The number I'm supposed to call back to cancel this $399 antivirus subscription is 408-721-6968, and the person to speak to is Charlie Peterson, customer service manager. Glad to see it's not just me and is, in fact, a scam. Interesting that the number on my Caller ID showed a local name and number (CincinnatI area code 513). I didn't answer because I didn't recognize the person's name. My voicemail system recorded the call as coming from the 408 number. I am not going to call back, of course, and a $399 charge better not show up anywhere on my credit card, PayPal, etc.

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by an anonymous user from: San Jose, California, United States

Same MO. Robocall stating that my antivirus subscription will be renewed for $399 and to the number to cancel. "Harris" in customer service. I feel bad for the elderly and gullible who might fall for this scam.

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by an anonymous user from: Washington, District of Columbia, United States

I had the same call--and not the first time I got this call. Different name and phone number from the others but I'm sure it was a scam. They didn't know my name or state the bank they were going to charge it against.

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by an anonymous user from: Bluefield, West Virginia, United States

I received a call from V Tech Solutions Rob Anderson. They were going to charge my bank account $399.00. I had 48 hours to call this # 208 264 6640. I called back to find out the deal. They wanted me to access my computer so they could put the money back in my account. I said my computer was not working. Total scam. Do not be taken

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by an anonymous user from: Port Neches, Texas, United States

Had the same call from v-tech solutions, antivirus- same $399 but from David Thompson with phone #302-481-9140.
Never return the calls and if you talk with them never say Yes to anything.

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by an anonymous user from: Little Rock, Arkansas, United States

call from 501 872 3534, same scam call back 203-881-6815. Dennis M.

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by an anonymous user from: Van Nuys, California, United States

I just got this same call from "Alex Thompson, customer relations manager" and was told to call 217-441-7250. I'm glad I found this site to report the scam.

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by an anonymous user from: Orlando, Florida, United States

We also just received a message. Mark Wilson was the name robo call!

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by an anonymous user from: Rippey, Iowa, United States

Just receive a a call from someone calling themselves Dennis Wilson Customer Service Relationship for this company threatening to charge credit card for 399.00 ------ do not have this product ----- SCAM --- not returning call, instead Googled

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by an anonymous user from: Lawrenceville, Georgia, United States

I have received 2 calls from Vtech Trevor Maxwell ... each time a message was left and when I called back I was told I needed to be in front of my computer . I said I was not able to do that and I hung up. That was last week... today I received another message. I returned the call and was told the same info. To cancel my subscription I needed to be in front of my computer. I said I was unable to do that at this time. I asked him to either email me or give me the instructions. He said he could not do that so I asked to speak to his manager. A person cane on the line very quickly( I work in Customer Service and never is a supervisor available in less than 30 seconds). The so called manager was the same person/voice and I told him that. He then proceeded to make sexual remarks. He said I needed to unlock my door so he can come in and f*** me and proceeded to continue with sexual remarks about what he wanted me to do and what he would do to me... to where I hung up. I was shaking at the end of the call as this has never happened to me before and I am 68. The number he called from was 916-299-0504.

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by an anonymous user from: Austin, Texas, United States

Different Phone# to call 1-208-464-7437 but same scam say they renew my antI virus for one year for 399.00 and if I don't want it to call the above number. And new Person Name given as Dennis Wilson Customer Service Manager. I never have order any antI virus product from this made up business. Did not save caller ID.

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by an anonymous user from: Austin, Texas, United States

Got this one yesterday. Caller ID was "EMILY OAKLEY" from 512-431-2487 but the message claimed to be David Jones, customer relationship manager requesting you to call back phone number 208-486-3900 in Boise, Idaho.

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by an anonymous user from: Denton, Texas, United States

I received same call yesterday!!!! I to believe it is a scam!

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