Is Petlool a Scam? See the Review of the Online Store

Petlool located at is an untrustworthy online store claiming to sell cats and dogs toys and accessories. Online shoppers run the risk of receiving counterfeit goods or nothing at all from the same store. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.

Is Petlool a Scam? See the Review of the Online Store

About Petlool

Petlool located at

Address: 1373 W. 400 S. Orem, UT 84058 United States

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Comments, Questions, Answers, or Reviews

Comments (Total: 12)

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July 11, 2020 at 5:14 PM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Colorado Springs, Colorado, United States

My review is like every other one on here. I’m attempting to figure out how many places I can review this company so no one else is scammed. Was charged $88 for two pet beds which said f****d dogs up to 100 pounds. My 56 pound dog does not fit on the one pet bed that arrived. The second bed is still not here. Today is July 11th, purchased on April 25th. Company refuses to allow me to return them, even though their own literature says they have a 30 day moneyback guarantee. These are criminals. They continue to offer me $2 dollars, then $4 dollars, then $10 as compensation for both beds. Just filed a dispute with my credit card company. Wish I had checked reviews on this company before purchasing. Expensive lesson to learn!


July 2, 2020 at 5:20 PM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Tallahassee, Florida, United States

This company is a scam. Send the wrong product and no refund.


June 27, 2020 at 8:38 PM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Canton, Michigan, United States

Orders 2 pet beds in May 2020, it’s almost July and have yet to receive them. Zero response from the company and now the website no longer exists. Scammers!


June 20, 2020 at 10:49 PM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Salem, Oregon, United States

I also ordered a pet bed from petlool in April and did not receive it until June.

Their website said you can contact them by email and they will respond within 2 days. I did that 4 times within the 2 months and never received a response from them.

When I finally received the bed, it was flat as a pancake, almost no stuffing, looked like it had been used previously multiple times, and then washed and sent to me.

I emailed them again, as there is no phone number listed for them or address, other than an address out of Orem, Utah. They finally responded with a $2 offer of reimbursement, to which I declined. The offer then went up three more times to: $4, $6, and finally $8. I emphatically responded "NO", since I had paid over $50 for it, I wanted my money back in full. They told me to give it away as a gift since it was too expensive to send it back to China (I thought it was coming from Utah)and it was too expensive for California to send it back to them.


June 16, 2020 at 4:12 PM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Leland, North Carolina, United States

I placed an order with Petlool on 4/18 and it is now 6/16. There is no phone number in the US to contact this company. I ordered a cat bed that I have not received. I've sent numerous emails to this company with no result. I've asked that since I have not received the bed to send out another since it is obviously lost in transit with no response to that. I am going to stop payment for this item, if possible. Do not use this company.


June 12, 2020 at 3:01 PM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Somerset, Pennsylvania, United States

On may 1, 2020 I ordered a jumbo size dog bed ($50.00) for my great Dane. I received a bed 35 days later, and it was 3 sizes too small... After 10 emails, they would not allow me to return it, and offered me a $2.00 refund... Do not buy from this site


June 3, 2020 at 3:49 PM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Castaic, California, United States

placed an order over 2 months ago. Several requests on status just get form response. They refuse to cancel the order although not completed.

this site is a scam. Paypal should refund and this site should be removed


May 30, 2020 at 9:42 AM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Pleasant Grove, Utah, United States

I ordered a dog bed. I requested an estimated time of delivery. I did not receive a reply. I disputed the claim with Paypal. I received a reply from the company with a Chinese scripted name. Something came in the mail. Nothing like the picture. It was dirty, flimsy, no filling, trashy looking, definitely not safe for my puppy. The advertisement was too good to be true.


May 26, 2020 at 9:46 PM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Pawtucket, Rhode Island, United States

On May 13, 2020, I ordered a RC gass truck price 140.00 for my husband got email that the money was taken off my card the next day I got a strange email from Petlool asking me to se n.v d a copy of my licences and a copy of my credit card once I reply that I don't feel comfortable doing that and that I had ordered many things off of websites and not once did they ask for that and that I was taken all the information and going to the police they email me back from another site. So my bank is in the process of finding them and processing them.


May 24, 2020 at 9:02 AM by
Is Petlool a Scam? See the Review of the Online Store
an anonymous user from: Spring Hill, Tennessee, United States

Similar to other comments. Ordered a dog bed. (Which my 10 year old paid for herself) and nothing. No replies... I should’ve known that no phone number was a red flag. Trying to file dispute with my bank but we’ll see. Guess I’ll stick with shopping in person or Amazon now.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Is Petlool a Scam? See the Review of the Online Store