Is Petlool a Scam? See the Review of the Online Store

Petlool located at is an untrustworthy online store claiming to sell cats and dogs toys and accessories. Online shoppers run the risk of receiving counterfeit goods or nothing at all from the same store. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.

Is Petlool a Scam? See the Review of the Online Store

About Petlool

Petlool located at

Address: 1373 W. 400 S. Orem, UT 84058 United States

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Comments, Questions, Answers, or Reviews

Comments (Total: 12)

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  • July 11, 2020 at 5:14 PM by an anonymous user from: Colorado Springs, Colorado, United States

    My review is like every other one on here. I’m attempting to figure out how many places I can review this company so no one else is scammed. Was charged $88 for two pet beds which said f****d dogs up to 100 pounds. My 56 pound dog does not fit on the one pet bed that arrived. The second bed is still not here. Today is July 11th, purchased on April 25th. Company refuses to allow me to return them, even though their own literature says they have a 30 day moneyback guarantee. These are criminals. They continue to offer me $2 dollars, then $4 dollars, then $10 as compensation for both beds. Just filed a dispute with my credit card company. Wish I had checked reviews on this company before purchasing. Expensive lesson to learn!

  • July 2, 2020 at 5:20 PM by an anonymous user from: Tallahassee, Florida, United States

    This company is a scam. Send the wrong product and no refund.

  • June 27, 2020 at 8:38 PM by an anonymous user from: Canton, Michigan, United States

    Orders 2 pet beds in May 2020, it’s almost July and have yet to receive them. Zero response from the company and now the website no longer exists. Scammers!

  • June 20, 2020 at 10:49 PM by an anonymous user from: Salem, Oregon, United States

    I also ordered a pet bed from petlool in April and did not receive it until June.

    Their website said you can contact them by email and they will respond within 2 days. I did that 4 times within the 2 months and never received a response from them.

    When I finally received the bed, it was flat as a pancake, almost no stuffing, looked like it had been used previously multiple times, and then washed and sent to me.

    I emailed them again, as there is no phone number listed for them or address, other than an address out of Orem, Utah. They finally responded with a $2 offer of reimbursement, to which I declined. The offer then went up three more times to: $4, $6, and finally $8. I emphatically responded "NO", since I had paid over $50 for it, I wanted my money back in full. They told me to give it away as a gift since it was too expensive to send it back to China (I thought it was coming from Utah)and it was too expensive for California to send it back to them.

  • June 16, 2020 at 4:12 PM by an anonymous user from: Leland, North Carolina, United States

    I placed an order with Petlool on 4/18 and it is now 6/16. There is no phone number in the US to contact this company. I ordered a cat bed that I have not received. I've sent numerous emails to this company with no result. I've asked that since I have not received the bed to send out another since it is obviously lost in transit with no response to that. I am going to stop payment for this item, if possible. Do not use this company.

  • June 12, 2020 at 3:01 PM by an anonymous user from: Somerset, Pennsylvania, United States

    On may 1, 2020 I ordered a jumbo size dog bed ($50.00) for my great Dane. I received a bed 35 days later, and it was 3 sizes too small... After 10 emails, they would not allow me to return it, and offered me a $2.00 refund... Do not buy from this site

  • June 3, 2020 at 3:49 PM by an anonymous user from: Castaic, California, United States

    placed an order over 2 months ago. Several requests on status just get form response. They refuse to cancel the order although not completed.

    this site is a scam. Paypal should refund and this site should be removed

  • May 30, 2020 at 9:42 AM by an anonymous user from: Pleasant Grove, Utah, United States

    I ordered a dog bed. I requested an estimated time of delivery. I did not receive a reply. I disputed the claim with Paypal. I received a reply from the company with a Chinese scripted name. Something came in the mail. Nothing like the picture. It was dirty, flimsy, no filling, trashy looking, definitely not safe for my puppy. The advertisement was too good to be true.

  • May 26, 2020 at 9:46 PM by an anonymous user from: Pawtucket, Rhode Island, United States

    On May 13, 2020, I ordered a RC gass truck price 140.00 for my husband got email that the money was taken off my card the next day I got a strange email from Petlool asking me to se n.v d a copy of my licences and a copy of my credit card once I reply that I don't feel comfortable doing that and that I had ordered many things off of websites and not once did they ask for that and that I was taken all the information and going to the police they email me back from another site. So my bank is in the process of finding them and processing them.

  • May 24, 2020 at 9:02 AM by an anonymous user from: Spring Hill, Tennessee, United States

    Similar to other comments. Ordered a dog bed. (Which my 10 year old paid for herself) and nothing. No replies... I should’ve known that no phone number was a red flag. Trying to file dispute with my bank but we’ll see. Guess I’ll stick with shopping in person or Amazon now.

  • May 21, 2020 at 10:24 PM by an anonymous user from: United States

    Ordered 4-26. No follow up. Information requested 5-4. 5-6 informed of tracking info showing that the item was still not delivered to the carrier. On 5-14, item was still not delivered to carrier, information update requested. 5-20 full redund requested due to no item delivered, no tracking update.

  • May 11, 2020 at 5:25 PM by an anonymous user from: Grand Rapids, Michigan, United States

    Ordered a dog bed on April 30, 2020. I received confirmation of the sale and supposed to receive an email when the item shipped. No confirmation of shipping and no replies to “Support”. No phone number to call.

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Is Petlool a Scam? See the Review of the Online Store