Is Petlool a Scam? See the Review of the Online Store

My review is like every other one on here. I’m attempting to figure out how many places I can review this company so no one else is scammed. Was charged $88 for two pet beds which said f****d dogs up to 100 pounds. My 56 pound dog does not fit on the one pet bed that arrived. The second bed is still not here. Today is July 11th, purchased on April 25th. Company refuses to allow me to return them, even though their own literature says they have a 30 day moneyback guarantee. These are criminals. They continue to offer me $2 dollars, then $4 dollars, then $10 as compensation for both beds. Just filed a dispute with my credit card company. Wish I had checked reviews on this company before purchasing. Expensive lesson to learn!

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This company is a scam. Send the wrong product and no refund.

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Orders 2 pet beds in May 2020, it’s almost July and have yet to receive them. Zero response from the company and now the website no longer exists. Scammers!

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I also ordered a pet bed from petlool in April and did not receive it until June.

Their website said you can contact them by email and they will respond within 2 days. I did that 4 times within the 2 months and never received a response from them.

When I finally received the bed, it was flat as a pancake, almost no stuffing, looked like it had been used previously multiple times, and then washed and sent to me.

I emailed them again, as there is no phone number listed for them or address, other than an address out of Orem, Utah. They finally responded with a $2 offer of reimbursement, to which I declined. The offer then went up three more times to: $4, $6, and finally $8. I emphatically responded "NO", since I had paid over $50 for it, I wanted my money back in full. They told me to give it away as a gift since it was too expensive to send it back to China (I thought it was coming from Utah)and it was too expensive for California to send it back to them.

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I placed an order with Petlool on 4/18 and it is now 6/16. There is no phone number in the US to contact this company. I ordered a cat bed that I have not received. I've sent numerous emails to this company with no result. I've asked that since I have not received the bed to send out another since it is obviously lost in transit with no response to that. I am going to stop payment for this item, if possible. Do not use this company.

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On may 1, 2020 I ordered a jumbo size dog bed ($50.00) for my great Dane. I received a bed 35 days later, and it was 3 sizes too small... After 10 emails, they would not allow me to return it, and offered me a $2.00 refund... Do not buy from this site

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placed an order over 2 months ago. Several requests on status just get form response. They refuse to cancel the order although not completed.

this site is a scam. Paypal should refund and this site should be removed

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I ordered a dog bed. I requested an estimated time of delivery. I did not receive a reply. I disputed the claim with Paypal. I received a reply from the company with a Chinese scripted name. Something came in the mail. Nothing like the picture. It was dirty, flimsy, no filling, trashy looking, definitely not safe for my puppy. The advertisement was too good to be true.

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On May 13, 2020, I ordered a RC gass truck price 140.00 for my husband got email that the money was taken off my card the next day I got a strange email from Petlool asking me to se n.v d a copy of my licences and a copy of my credit card once I reply that I don't feel comfortable doing that and that I had ordered many things off of websites and not once did they ask for that and that I was taken all the information and going to the police they email me back from another site. So my bank is in the process of finding them and processing them.

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Similar to other comments. Ordered a dog bed. (Which my 10 year old paid for herself) and nothing. No replies... I should’ve known that no phone number was a red flag. Trying to file dispute with my bank but we’ll see. Guess I’ll stick with shopping in person or Amazon now.

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Ordered 4-26. No follow up. Information requested 5-4. 5-6 informed of tracking info showing that the item was still not delivered to the carrier. On 5-14, item was still not delivered to carrier, information update requested. 5-20 full redund requested due to no item delivered, no tracking update.

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Ordered a dog bed on April 30, 2020. I received confirmation of the sale and supposed to receive an email when the item shipped. No confirmation of shipping and no replies to “Support”. No phone number to call.

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