Is Brauntherm a Scam? See the Review of the Online Store

Brauntherm located at is an untrustworthy online store claiming to sell infrared thermometers, oximeters, face shields, and nebulizers. Online shoppers run the risk of receiving counterfeit goods or nothing at all from the same store. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.

Is Brauntherm a Scam? See the Review of the Online Store

About Brauntherm

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Comments, Questions, Answers, or Reviews

Comments (Total: 19)

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August 25, 2020 at 8:06 AM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: Atlanta, Georgia, United States

I too was scammed. Ordered 3 infrared thermometers to use in my business for Covid-19 in late March. Never received them. Disputed the claim with American Express in April but three months later the $395 charge was put back on my card. I called AMEX and was told the merchant claimed the thermometers were delivered to me. I requested further investigation and asked for a) order confirmation (which I never received from Brauntherm) and b) proof of delivery. I'm now waiting for another investigation by AMEX. PayPal has been zero help. Total rip off.


June 7, 2020 at 12:09 PM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: Springfield, Illinois, United States

This is a fraudulent website and a scam of epic proportions! DO NOT purchase their items thinking they are made by the reputable company Braun. No where did it say the items were coming from China. Received the pulse oximeter after 6 weeks and it did not work! Will now be contacting credit to retract payments. I am not a member of PayPal but will try to contact them as well. Do not purchase from!


June 5, 2020 at 1:43 PM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: Westcliffe, Colorado, United States

I ordered an Oximeter, supposedly by Braun. I got a thing that looks like an oximeter but will not turn on. There is no brand name on it or on the box. The reply to my request for a refund reads:


Thank you for reaching out to us.

We are sad to know you have received a faulty/an incorrect sized item/ wrong item.

I am sorry for the inconvenience caused.

May we request you to please send us pictures of the item you received for our review?

We will provide you with the best products and most satisfactory after-sales service.


Does this sound like someone at Braun wrote it? Let's laugh together.


June 5, 2020 at 9:37 AM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: Preston City, Connecticut, United States

When I ordered products from I was so excited that I was able to find products with a well known name and available!

I ordered on April 25 and received a confirmation of my order will billing to my credit card through PayPal.

After a few weeks passed I tried to track the items but got a dead end.

I then found numerous sites on the internet claiming this company was fraud.

I immediately contacted my credit card company and cancelled, explaining the fraud.

I received a letter from PayPal stating that they needed more information.

I had tried to cancel the order via the "contact us" or "customer service" link and suddenly I received a reply stating that the items had been shipped from China.

We went back and forth and I confirmed that I didn't want the items.

They offered me a 20% discount if I would keep them.

I am not unable to pull up any of those emails and wonder if they found a way to delete them entirely from my email?

I do not want a medical device that is sub standard and this company cannot be trusted.

I still have not received the devices that I ordered (for many family members as well) and don't want them.

There was no indication that the product was being shipped from China and the site gave every indication that the products were authentic Braun products.

How sad that people would take advantage of our global pandemic to scam people.

I hope that PayPal will accept the numerous fraud notices on the internet as proof that this company and the purchases made should not be paid for their endeavors and that customers will be found innocent victims and not charged.


June 2, 2020 at 7:34 AM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: Newtown, Connecticut, United States

What a nightmare. Ordered 3 pulse oximeters back in April of 2020 because of Covid fear and still as of June 2nd, 2020 have received nothing. My cc was charged using PayPal back on order date. The tracking information provided doesn't lead anywhere - the site provided is unusable. The website has completely disappeared off the web. Customer service rep who answered the telephone hung up on me when my questions started becoming more pointed. Have filed a complaint with the BBB and opened an investigation with my cc company. So upset.


May 30, 2020 at 11:29 PM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: United States

Same problem for me as well. Orders in April but still has not been received. Filed a complaint with PayPal that is pending. If PayPal is no help, I will never buy through PayPal again as my credit card usually helps quickly so shocking to me how long PayPal is sitting on this given others based on this thread have clearly complained already!


May 30, 2020 at 1:49 PM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: Thousand Oaks, California, United States

total scam... takes your money and after 8 weeks a crappy thermometer comes and doesn't work. They offer 30% refund.. WHAT? DO NOT USE THIS COMPANY. TOTAL SCAM.


May 27, 2020 at 9:12 AM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: Philadelphia, Pennsylvania, United States

Brauntherm definitely a scam and act of theft, stealing hard earned money from honest people


May 26, 2020 at 7:13 PM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: Belmar, New Jersey, United States

Ordered thermoscans for my EMS angency. never received anything. Still being told that the shipment is on the way. Tracking does not work. really wrong


May 26, 2020 at 2:17 PM by
Is Brauntherm a Scam? See the Review of the Online Store
an anonymous user from: Elizabethtown, Pennsylvania, United States

Same here...all delays attributed to supply chain but money taken from bank account using PayPal immediately. The tracking tool for shipments does not work either.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Is Brauntherm a Scam? See the Review of the Online Store