Is Brauntherm a Scam? See the Review of the Online Store

I too was scammed. Ordered 3 infrared thermometers to use in my business for Covid-19 in late March. Never received them. Disputed the claim with American Express in April but three months later the $395 charge was put back on my card. I called AMEX and was told the merchant claimed the thermometers were delivered to me. I requested further investigation and asked for a) order confirmation (which I never received from Brauntherm) and b) proof of delivery. I'm now waiting for another investigation by AMEX. PayPal has been zero help. Total rip off.

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This is a fraudulent website and a scam of epic proportions! DO NOT purchase their items thinking they are made by the reputable company Braun. No where did it say the items were coming from China. Received the pulse oximeter after 6 weeks and it did not work! Will now be contacting credit to retract payments. I am not a member of PayPal but will try to contact them as well. Do not purchase from brauntherm.com!

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I ordered an Oximeter, supposedly by Braun. I got a thing that looks like an oximeter but will not turn on. There is no brand name on it or on the box. The reply to my request for a refund reads:

Hi，dear

Thank you for reaching out to us.

We are sad to know you have received a faulty/an incorrect sized item/ wrong item.

I am sorry for the inconvenience caused.

May we request you to please send us pictures of the item you received for our review?

We will provide you with the best products and most satisfactory after-sales service.

Regards.

Does this sound like someone at Braun wrote it? Let's laugh together.

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When I ordered products from brauntherm.com I was so excited that I was able to find products with a well known name and available!

I ordered on April 25 and received a confirmation of my order will billing to my credit card through PayPal.

After a few weeks passed I tried to track the items but got a dead end.

I then found numerous sites on the internet claiming this company was fraud.

I immediately contacted my credit card company and cancelled, explaining the fraud.

I received a letter from PayPal stating that they needed more information.

I had tried to cancel the order via the "contact us" or "customer service" link and suddenly I received a reply stating that the items had been shipped from China.

We went back and forth and I confirmed that I didn't want the items.

They offered me a 20% discount if I would keep them.

I am not unable to pull up any of those emails and wonder if they found a way to delete them entirely from my email?

I do not want a medical device that is sub standard and this company cannot be trusted.

I still have not received the devices that I ordered (for many family members as well) and don't want them.

There was no indication that the product was being shipped from China and the site gave every indication that the products were authentic Braun products.

How sad that people would take advantage of our global pandemic to scam people.

I hope that PayPal will accept the numerous fraud notices on the internet as proof that this company and the purchases made should not be paid for their endeavors and that customers will be found innocent victims and not charged.

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What a nightmare. Ordered 3 pulse oximeters back in April of 2020 because of Covid fear and still as of June 2nd, 2020 have received nothing. My cc was charged using PayPal back on order date. The tracking information provided doesn't lead anywhere - the site provided is unusable. The website has completely disappeared off the web. Customer service rep who answered the telephone hung up on me when my questions started becoming more pointed. Have filed a complaint with the BBB and opened an investigation with my cc company. So upset.

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Same problem for me as well. Orders in April but still has not been received. Filed a complaint with PayPal that is pending. If PayPal is no help, I will never buy through PayPal again as my credit card usually helps quickly so shocking to me how long PayPal is sitting on this given others based on this thread have clearly complained already!

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total scam... takes your money and after 8 weeks a crappy thermometer comes and doesn't work. They offer 30% refund.. WHAT? DO NOT USE THIS COMPANY. TOTAL SCAM.

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Brauntherm definitely a scam and act of theft, stealing hard earned money from honest people

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Ordered thermoscans for my EMS angency. never received anything. Still being told that the shipment is on the way. Tracking does not work. really wrong

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Same here...all delays attributed to supply chain but money taken from bank account using PayPal immediately. The tracking tool for shipments does not work either.

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I have not received items purchased online from brauntherm.com but my Paypal/Visa was charged over 3 weeks ago. Nobody answers the phone. I did receive an email back saying problems with supply lines, but I'm afraid I've been scammed. I will be seeking a refund. What a HUGE waste of time!

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ordered on or about 4.24.2020. recieved items today. less than three weeks is - just - ok even if arrive from China. the infrared thermometers are in C with no apparent way to change to F. the unit price is OK. I will alert my CC provider.

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I ordered one on April 23 that has never arrived. I sent an email requesting an update on May 5th and received and this email:

"HI

I am sorry for the delay.

Due to the large volume of orders,flights are tight.

The logistics company piled up a lot of parcels ，so the transportation time will be delayed.

Tracking info updating is also relatively slow.

We have contacted logistics company to deliver your order ASAP.

Thank you for your understanding and patience."

I have received nothing else. DO NOT ORDER

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I ordered through this site because I needed a thermometer for work. I thought it would be a Braun but it is not. The return policy is 30 days from purchase. It took 32 days to get to me and it is junk but now I can't return it and even if I could they probably would never refund my money. I bought through PayPal and filed a claim after 3 weeks (was promised 3-5 days). I had already purchased another thermometer and wanted to cancel because it hadn't shipped. PayPal was absolutely no help. It was not as described and not delivered as described but they denied my claim.

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I'm having a similar issue with this company. There are other sites that leads me to believe that this company is a scam. I wrote to PayPal complaining and to ask them to remove their back door endorsement of Brauntherm by allowing them to use their pay platform. I'm hoping to get reimbursement and to cancel the orders that I haven't received.

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Was looking to buy from brauntherm.com... but discovered it's not the brAun healthcare brand/site. Be careful :(

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