Is Ninacloak a Scam? Review and Complaint

Ninacloak located ninacloak.com sent me 100% polyester fabric clothes but were advertised as cotton. They were stiff, shiny, and sheer and nothing like photos on the website, all badly sewn, wrong size (nowhere near size chart), and the wrong color. You will waste hours and hours trying to get a replacement or money back. I finally paid the return shipping, just to get even a portion of my money back. (order close to $200.00). Four months later, I received the package back at my house because they had refused the delivery! I never got my money back and finally just gave up because they sent my blood pressure through the roof trying to deal with them. They even charged me for one item I never received - they said it was "OUT OF STOCK", and kept my money. I eventually just donated the items to Goodwill, even though they probably won't be able to sell them.

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Is Ninacloak a Scam? Review and Complaint

About Ninacloak Clothing Store

Ninacloak located ninacloak.com

Email: service@ninacloak.com

Check the comment section below for additional information, share what you know, or ask a question about this review by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

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Comments, Questions, Answers, or Reviews

Comments (Total: 60)

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May 25, 2023 at 2:09 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Chester, New York, United States

I AGREE! DO NOT BUY FROM NINACLOAK!

I am having the same trouble as others have commented on. I emailed for a refund on items that didn’t fit based on their size guide, the sewing was substandard, or the material was cheap and incorrect according to the details. They keep emailing me back asking for the SKU number for the 5 out of seven items I want to return. There are no numbers on the individual packages holding the items marked as an SKU. Most of each of the items clearly had new labels covering the original ones. I went back and found each item on their website,and gave them the product number listed for each item, and still no go. Yesterday, I wrote them another email and saiid I have a copy of my original order that has a picture of each item. My descriptions have been eloquent and accurate down to color and size. It seems to me that this should not be the rocket science it’s turning out to be.

And also, like other’s complaints, it took nearly 7 weeks for the items to arrive, and one has still not shown up. I doubt my order will ever be resolved.

Delete

May 3, 2023 at 2:11 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Connecticut, United States

NinaCloak: DO NOT be tempted to buy from this company, or their alternate named sites! I purchased 14 articles of clothing, represented to be linen or linen cotton. I used their sizing guide and descriptions to be as careful as possible in correct sizing.

- not one single item was sized properly. To fit into their sizes you would need to be either a child size or stick thin with no feminine curve.

- not one article was fabric content as advertised.

- the company does not honor advertised return policy. Not at all.

Other: the first email I received after ordering was to inform of extended shipping delays. By week 2, the company sent me another ‘order delay’ email, and an offer of a discount on future orders. The day I did receive my order (shipped in a plastic bag, with air pushed out) I examined several items, knew immediately the sizing and fabric content was wrong, and began my return process. After a delay in response from them they emailed offering me to keep the order and receive a paw dry credit. When I refused and pressed for return authorization, the next email raised the credit by $10, and still retain the unwanted order. I refused. I pressed for refund and return authorization. Finally, after a ridiculous number of emails, I received the return address. However, even with confirmation of receiving my return, they still refused refund. I finally had my credit card company intervene. They received no satisfaction from NinaCloak, and therefore reversed the charge.

Delete

February 16, 2023 at 8:38 AM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Detroit, Michigan, United States

Please don't buy anything from this company! I ordered two shirts in December. Finally received the order late January. one was two sizes two small ans the other was not even what I ordered. their solution? give me a store credit... so they will not refund my money or send my what I ordered. now they want me to pay postage to return something I never ordered. so I will have paid for the shirt, original shipping and return shipping for something I never ordered... Save yourself alot of problems and buy from a reliable company. Ninacloak is the absolute worst company I've ever dealt with!

Delete

July 21, 2023 at 5:47 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Ashburn, Virginia, United States

Did you get an address for where to return items?

Delete

July 28, 2023 at 4:21 AM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: South Portland, Maine, United States

Yes

Delete

July 18, 2022 at 8:02 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Monroe, Louisiana, United States

Need a return address

Delete

March 11, 2022 at 7:21 AM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: E2, London, England, United Kingdom

Orderd two tops never got them but u took £39 35p but I never received tops how do I get a refund?

Delete

March 11, 2022 at 7:29 AM by
Is Ninacloak a Scam? Review and Complaint
info

Open a dispute with your bank.

Delete

April 25, 2021 at 3:28 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: North St James Town, Toronto, Ontario, Canada

Sent my order twice and charged me double... over $200! Will not accept returns... Sizes very inconsistent. Medium fits a slim 12 year old... or a Size 16 . Fabric cheap polyester.

Offered me $30 off on next order. This is a scam! DO NOT ORDER FROM NINACLOAK!

Delete

November 28, 2020 at 4:29 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Conroe, Texas, United States

I spent over $200 and sent the clothes back by doubling the package for security, paying USPS certified $55 dollars. The clothes won't fit because the clothes are made for Asian body style and not the U.S.

Nina Cloak refuses to refund me based on the return to a warehouse address given to me by its own employees. The employee receives no disciplinary actions but the customer following instructions is refused a full refund. The clothes were returned in the original package with only 1 in 7 items, opened to try on only.

Vanessa C.

Conroe, TX

Delete

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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Is Ninacloak a Scam? Review and Complaint