USAA customers are asked to delete fake "Account Security Measure" email messages like the one below. The fake emails are phishing scams that are being sent by cybercriminals to trick their potential victims into clicking on a link within the same email messages, which go to phishing websites that steal USAA account credentials (usernames and passwords).
USAA customers who have already been tricked by the phishing email messages are asked to change their passwords and contact USAA immediately before their money is stolen, online accounts hijacked and used fraudulently by cybercriminals.
The "USAA Account Security Measure" Email Scam
From: USAA <email@example.com>
To: Recipients <firstname.lastname@example.org>
Sent: Wed, May 20, 2020 12:50 pm
Subject: Account Security Measure.
Dear valued USAA member:
Due to concerns, for the safety and integrity of the USAA
account we have issued this warning message.
It has come to our attention that your USAA account information needs to be updated as part of our continuing commitment to protect your account and to reduce the instance of fraud on our website. If you could please take 5-10 minutes out of your online experience and update your personal records you will not run into any future problems with the online service.
Once you have updated your account records your USAA account service will not be interrupted and will continue as normal.
You will need to download and open the document attached to this e-mail in order to verify your records. Please follow the instructions from the document.
USAA, 9800 Fredericksburg Road, San Antonio, Texas 78288
USAA means United Services Automobile Association and its insurance, banking and investment affiliates.
We understand that members may be facing financial difficulties because of COVID-19. We're here to help.
Chief Executive Officer
USAA users should never click on a link to sign into their online accounts. They should always go directly to https://www.usaa.com/ and sign into their accounts from there. Once they have signed in, they will be notified of transactions, changes, verifications or updates that need to be done to their accounts.