Amazon Prime Scam Calls: How to Protect Yourself

An automated telephone scam call is impersonating Amazon Prime, telling potential victims their subscription will be 'renewed' for £39.99 or £69.99. The automated scam phone call is designed to trick Amazon Prime customers into contacting a fraudulent 'account manager'. The so-called 'account manager' will then attempt to extort personal and banking/credit card information from their potential victims. If you have received such a call, please do not share any personal information, and disconnect the call immediately.

Amazon Prime Scam Calls  How to Protect Yourself

How do I know if a call was from Amazon?

If you receive a suspicious phone call claiming to be from Amazon, here are some things you can look out for:

  • Amazon will never ask for payment or offer you a refund you do not expect.
  • Amazon will never ask you to make a payment outside of their website (e.g. via bank transfer, e-mailing credit card details, sharing gift card details over the phone, etc.)
  • Amazon will never ask you for remote access to your device e.g. by asking you to install an app.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

Bookmark articleSave

Was this article helpful?


Comments, Questions, Answers, or Reviews

Comments (Total: 10)

To protect your privacy, please remove sensitive or identifiable information from your comments, questions, or reviews. We will use your IP address to display your approximate location to other users when you make a post. That location is not enough to find you.

Your post will be set as anonymous because you are not signed in. An anonymous post cannot be edited or deleted, therefore, review it carefully before posting. Sign-in.

September 11, 2020 at 9:45 AM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: Crown Point, Indiana, United States

Received a call from 502/252-3670 stating an activity on my account involving a $977 i-phone being ordered & being shipped to florida. never responded, after checking my accounts, realized it was a scam... Git 'em


September 7, 2020 at 1:57 PM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: Canada

Kingston, Ontario

7 Sept 2020

My wife got one today on her mobile, advising we will be charged $399.00 to continue Amazon Prime.

Yeah, right.

Number: 902-770-6068 from Nova Scotia/PEI


September 2, 2020 at 10:38 PM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: Shellharbour, New South Wales, Australia

It is not an email that concerns me, but two telephone calls on 2.9.2020 saying the caller was from Amazon Prime and my membership of $99.99 was going to be taken from my account unless I put a stop to it.

I assured the caller I did not have an Amazon Prime a/c, and to "please, put a stop to it". That didn't stop him and I was asked to go to my computer and log on. I told him I couldn't do that at the time. Eventually I said "goodbye" and hung up. A few minutes later a 2nd call came in from the same caller.

As you can imagine this is most concerning to me.

I can see no $'sss have been deducted from my a/c, yet.

I don't have an account with Amazon Prime.

Caller had my correct landline phone number, and my correct address. Thankfully he didn't recite my credit card number!

f.y.i. 1) the phone call came in from 03 9713 7815, and 2) when I asked for the number for me to call back, I was given 02 8006 0571 - the first phone number in Victoria and the second one in NSW.

Are you able to offer any advice? Thank you for reading.


August 24, 2020 at 1:38 PM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: Billings, Montana, United States

I just got a call from 1 193-961-7726 saying it was Amazon Prime calling regarding my account. I asked what my account password was to validate who they were. The person who called did have a accent from India and was extremely rude also. This person hung up on me which did show that this scam is pretty weak. Amazon recently switched my password to a secure code which I'm glad this happened. Scams are on the increase and there is no limit to what these bottom dwellers will do!


August 18, 2020 at 3:19 PM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: Temecula, California, United States

I received a call today from 12086053777-1-208-605-3777 claiming to be from amazon Fraud Department stating my Amazon Prime account had been compromised and iphone for about $399.00 was purchased on my amazon account and was being mailed to North Carolina. The person had an Indian Accent that resembled the phoney Scham caller pretending to be an IRS agent some time ago. He asked to sign on to my Amazon account using Amazon.customer

I recognized the voice and Hung Up right away


August 14, 2020 at 9:53 AM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: Hinckley, England, United Kingdom

I regularly receive these automated calls, just had one now from 0740 1534948 so pressed 1 to speak to someone, name of Steve Wilson, asked for his location said EC2A 2FA. Then asked for his supervisor and he put phone down. This is harassment and something must be done about it considering how long this has been going on for. We have never subscribed to Prime, we only had free month offer then cancelled straight away and received confirmation from Amazon. The guy was insistent we had subscribed and was quite rude until I got into asking questions.


August 12, 2020 at 5:52 PM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: Concord, New Hampshire, United States

Received a call from this 877 number today. It was an automated message which was partially cut off but that I should call this Amazon Customer Service number if I hadn't made the Amazon Purchase. I have not made any recent purchases and chose to hang up and look up the customer service number for Amazon which of course is a different number. I then googled the number and found this article which I am going to share on facebook.


August 12, 2020 at 5:45 AM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: London, England, United Kingdom

Received an automated call asking me to press 1 to connect to account manager. This account manager then said that 3 different accounts had been opened in my name and they were charging me. I asked the account managers name and he said Mark Williams. He had a thick Indian accent so asked why he had an English sounding name. He hung up the phone.

Scam watch out


August 11, 2020 at 6:48 PM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: Sacramento, California, United States

I received a call today from 732-376-6102 claiming to be from amazon and that an iphone for about $800 was purchased on my amazon account and saying it appeared to be fraudulent! Obvious scam hang up immediately, which I did!


August 10, 2020 at 10:07 AM by
Amazon Prime Scam Calls: How to Protect Yourself
an anonymous user from: Fountain Hill, Pennsylvania, United States

I received a call from 4136692634 claiming a iphone has been purchased on my account

the call back number was 877 492-7570

Should I change my password?


Write Your Comment, Question, Answer, or Review


Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Amazon Prime Scam Calls: How to Protect Yourself