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Amazon Prime Scam Telephone Calls: How to Protect Yourself

An automated telephone scam call is impersonating Amazon Prime, telling potential victims their subscription will be 'renewed' for £39.99 or £69.99. The automated scam phone call is designed to trick Amazon Prime customers into contacting a fraudulent 'account manager'. The so-called 'account manager' will then attempt to extort personal and banking/credit card information from their potential victims. If you have received such a call, please do not share any personal information, and disconnect the call immediately.

Amazon Prime Scam Telephone Calls  How to Protect Yourself
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How do I know if a call was from Amazon?

If you receive a suspicious phone call claiming to be from Amazon, here are some things you can look out for:

  • Amazon will never ask for payment or offer you a refund you do not expect.
  • Amazon will never ask you to make a payment outside of their website (e.g. via bank transfer, e-mailing credit card details, sharing gift card details over the phone, etc.)
  • Amazon will never ask you for remote access to your device e.g. by asking you to install an app.

Check the comment section below for additional information, share what you know or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

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Comments, Questions, Answers, or Reviews

Comments (Total: 10)

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The comments, reviews or answers below do not necessarily reflect the views of Online Threat Alerts (OTA).

  • September 11, 2020 at 9:45 AM by an anonymous user from: Crown Point, Indiana, United States

    Received a call from 502/252-3670 stating an activity on my account involving a $977 i-phone being ordered & being shipped to florida. never responded, after checking my accounts, realized it was a scam... Git 'em

  • September 7, 2020 at 1:57 PM by an anonymous user from: Canada

    Kingston, Ontario

    7 Sept 2020

    My wife got one today on her mobile, advising we will be charged $399.00 to continue Amazon Prime.

    Yeah, right.

    Number: 902-770-6068 from Nova Scotia/PEI

  • September 2, 2020 at 10:38 PM by an anonymous user from: Shellharbour, New South Wales, Australia

    It is not an email that concerns me, but two telephone calls on 2.9.2020 saying the caller was from Amazon Prime and my membership of $99.99 was going to be taken from my account unless I put a stop to it.

    I assured the caller I did not have an Amazon Prime a/c, and to "please, put a stop to it". That didn't stop him and I was asked to go to my computer and log on. I told him I couldn't do that at the time. Eventually I said "goodbye" and hung up. A few minutes later a 2nd call came in from the same caller.

    As you can imagine this is most concerning to me.

    I can see no $'sss have been deducted from my a/c, yet.

    I don't have an account with Amazon Prime.

    Caller had my correct landline phone number, and my correct address. Thankfully he didn't recite my credit card number!

    f.y.i. 1) the phone call came in from 03 9713 7815, and 2) when I asked for the number for me to call back, I was given 02 8006 0571 - the first phone number in Victoria and the second one in NSW.

    Are you able to offer any advice? Thank you for reading.

  • August 24, 2020 at 1:38 PM by an anonymous user from: Billings, Montana, United States

    I just got a call from 1 193-961-7726 saying it was Amazon Prime calling regarding my account. I asked what my account password was to validate who they were. The person who called did have a accent from India and was extremely rude also. This person hung up on me which did show that this scam is pretty weak. Amazon recently switched my password to a secure code which I'm glad this happened. Scams are on the increase and there is no limit to what these bottom dwellers will do!

  • August 18, 2020 at 3:19 PM by an anonymous user from: Temecula, California, United States

    I received a call today from 12086053777-1-208-605-3777 claiming to be from amazon Fraud Department stating my Amazon Prime account had been compromised and iphone for about $399.00 was purchased on my amazon account and was being mailed to North Carolina. The person had an Indian Accent that resembled the phoney Scham caller pretending to be an IRS agent some time ago. He asked to sign on to my Amazon account using Amazon.customer assistance.com.

    I recognized the voice and Hung Up right away

  • August 14, 2020 at 9:53 AM by an anonymous user from: Hinckley, England, United Kingdom

    I regularly receive these automated calls, just had one now from 0740 1534948 so pressed 1 to speak to someone, name of Steve Wilson, asked for his location said EC2A 2FA. Then asked for his supervisor and he put phone down. This is harassment and something must be done about it considering how long this has been going on for. We have never subscribed to Prime, we only had free month offer then cancelled straight away and received confirmation from Amazon. The guy was insistent we had subscribed and was quite rude until I got into asking questions.

  • August 12, 2020 at 5:52 PM by an anonymous user from: Concord, New Hampshire, United States

    Received a call from this 877 number today. It was an automated message which was partially cut off but that I should call this Amazon Customer Service number if I hadn't made the Amazon Purchase. I have not made any recent purchases and chose to hang up and look up the customer service number for Amazon which of course is a different number. I then googled the number and found this article which I am going to share on facebook.

  • August 12, 2020 at 5:45 AM by an anonymous user from: London, England, United Kingdom

    Received an automated call asking me to press 1 to connect to account manager. This account manager then said that 3 different accounts had been opened in my name and they were charging me. I asked the account managers name and he said Mark Williams. He had a thick Indian accent so asked why he had an English sounding name. He hung up the phone.

    Scam watch out

  • August 11, 2020 at 6:48 PM by an anonymous user from: Sacramento, California, United States

    I received a call today from 732-376-6102 claiming to be from amazon and that an iphone for about $800 was purchased on my amazon account and saying it appeared to be fraudulent! Obvious scam hang up immediately, which I did!

  • August 10, 2020 at 10:07 AM by an anonymous user from: Fountain Hill, Pennsylvania, United States

    I received a call from 4136692634 claiming a iphone has been purchased on my account

    the call back number was 877 492-7570

    Should I change my password?

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Amazon Prime Scam Telephone Calls: How to Protect Yourself