If you receive a call, email, or text message claiming to be from SingPost, please do not provide any personal information, such as your full name and bank account details, or transfer any money that may be requested. Even if the email or text message you received contains the SingPost name or logo, please do not reply to it or click on any hyperlink in it. If we are unable to deliver an item to you, you will receive a physical Non-Delivery Advice to collect the item from a Post Office or POPStation.
A Singpost SMS Scam
How to assess the legitimacy of calls, email & text messages
We do not initiate automated voice calls and our primary language of communication is English. All official email from SingPost will be sent from addresses ending with "@singpost.com". They will not be sent from personal email accounts such as Hotmail, Gmail, or other unfamiliar email domains. We also do not initiatve any text messages asking you to claim a prize or to do a survey.
SingPost is working closely with the Singapore Police Force to assist the public from falling for such scams. You may lodge a police report if you receive such calls, email or text messages.
If you have further questions, please call our hotline @ 1605.
You may also visit the National Crime Prevention Council's scamalert.sg website for more information about various types of scams.
Some of the parcel scams appear to be phishing attacks, in which someone attempts to obtain confidential information such as your passwords, credit card and bank account details, and other sensitive information. These can be in the form of an official-looking email, website popup, text message or phone call.
As part of our commitment to protect SingPost and our customers, here are some tips to help you spot phishing email and protect yourself from a phishing attempt.
How to Avoid Phishing Attacks
Here are some general tips to protect yourself against a phishing attempt:
- Beware of email or websites asking you to click or reply to provide a confirmation or for your personal, financial or other sensitive information. A phishing email tends to address you generally as "Dear Sir/Madam". It tends to also urge you to act quickly or with threats.
- Beware also of pop-ups. Do not click on hyperlinks, download files or open attachments unless you are sure that the source is legitimate.
- Beware of text messages asking you to claim a prize or to do a survey by following a hyperlink
- Look out for any security warnings displayed by web browsers and any security software. If there is a security warning, it is best to follow it.