Singtel Scam Call: How to Protect Yourself

Singtel Scam Call  How to Protect Yourself

Be alert about phone scams using Singtel’s name with callers who claim to be Singtel technicians or customer care officers. Callers may claim that there are issues or viruses with your router or computer. They may then ask for personal details such as NRIC numbers, WiFi passwords, router numbers, bank account numbers, credit card details, and one-ti-me passwords (OTP). Should you encounter such an incident, please hang up immediately.

If you suspect that you have fallen prey, you should:

  • Turn off your computer to halt further activities on your computer
  • Report the incident to your bank to stop further activities on your bank accounts
  • Change your iBanking credentials and remove any unauthorised payee added to your bank accounts
  • Report the matter to the police

Singtel technicians or customer care officers will never ask for passwords, router numbers, bank accounts, credit card details, and one-time passwords (OTP) during troubleshooting calls.

How to protect yourself

Stay safe from phone scams

  • Do not assume the caller is who they say they are
  • Do not confirm or give out your personal details
  • Do not share details such as bank accounts or OTP
  • Do not give remote access to your computer
  • Do not install any software when asked
  • Share this information with your loved ones at home, especially the elderly

To seek scam-related advice, you can call the National Crime Prevention Council’s anti-scam helpline at 1800-722-6688 or visit

For more information, please refer to the Singapore Police Force advisory here.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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  • October 5, 2020 at 9:02 PM by an anonymous user from: Singapore, Singapore

    ALERT - Phone SCAM!

    I intended to sleep in till 10am this morning, but was rudely awakened by the house phone ringing at around 8.30am. 😡😤

    On the other side was a lady (with a Filipina accent) who said she is from Singtel, started “screeching” (talking very loudly) that my IP address has been compromised and has been set to public, blah blah blah... the exact words were “there has been a wire cut on your IP address” and many foreign IP and other people has been logging and using my IP without me knowing.

    She told me to check the lights on my router, turn on my laptop and check my IP address, and internet speed test etc.

    She kept saying “you don’t need to worry”, Singtel will set up another line and the technician will walk me through some steps to secure the IP and nothing to worry about.

    I was half awake listening to her and taking down notes as she talked me through to check my IP address and internet speed.

    Then she passed me on to a guy (definitely a black person) who speaks with a drawl. Hard to understand what he is saying and he wanted me to check my terminal etc... at this point an accidental call from Christina on WhatsApp interrupted our conversation and woke me up that I should call Singtel to verify the legitimacy of this call before proceeding further.

    I told him that I want Singtel to send a technician to my place to walk me through the steps. The dumb scammer gave me a hotline no. to call and ask for him and a bunch of ID nos. and his and the other lady’s name and employee no. etc

    “Why wld I call your number to verify you?” I told him. (How dumb do you think I am? I thought to myself.) 😡🤬😤

    So I called Singtel on 1688 to report the issue and asked if there has been a log on the IP address issue etc.

    And of course, there is no such issue.. I’m sure had I proceeded without thinking, I would have been scammed for something.

    So my friends and family - BEWARE of such calls. Singtel or your telco service provider will NOT CALL you. If there are issues with your services, you will be calling them.

  • August 25, 2020 at 1:41 PM by an anonymous user from: Singapore, Singapore

    Received calls today to my home line and my Mobile,said he is Singtel Technician and found out their server received signal illegal and need to solve this problem, I try to call Singtel 1609,but due to Covid, unable to reach anyone.

    I been convinced after received email had Singtel logos and the email address contain 'singtel security'.

    He request me to download a program which later found out this is a program which caused the laptop allowed others to control my laptop.

    I realised this is a scam call after he try to get me to log in to my bank account, immediately I refused to do so, and I had change my several password, reset my laptop go to police post to make a report,but being told by the police officer in-charge due to no bank account details provided, and precaution done should not be having further major problems.Ask me to make a report if I encounter problems in future.

    Shall you received call from Malaysia, and provide you a number to call back 8004922408(fake service department), this is a scam call.

    If I'm not wrong free toll service number usually start with 1800.

    Please hang up the call, don't trust until you verify with Singtel help line 1609 or 1688 or after verify with government sector.

  • July 17, 2020 at 3:36 AM by an anonymous user from: Singapore, Singapore

    On 15-07-20 I receive a call, that introduce themselves from Singtel and wanted to help us on internet issues. This is the 1st time we encounter so my colleague do as what they say.

    Luckily when he question us if we do on line banking. My colleague ask me to take over the call as I do it sometime. He than proceed to login to my account. He than run a program and say I have 6 hacker from Thailand. He say he will help me to clear and will give me money to lure the hackers. Luckily I don't have the security token with me. I say I left it at home. He than say he will call me tonight. I told him I will not be around till ten. He than put down the phone. We try to call back the given number and ask him to email us for proof which he did. But I immediately reply no I can't made it . However its bounce back. What give him away that I doubt. In the evening from 10.20 to 11.30 he call 20 times but I did not answer. Doubtful that is a scam. The next day I manage to call singtel normal 1688 to check. The given Employee ID D 100593 Case NO. 15875588 Help desk line: 800 492 2408 Realize that is really a scam. I am fortunate today but I hope more can be done to the people outside.

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Singtel Scam Call: How to Protect Yourself