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Is BuyBlaux.com a Scam or is it Legit? Reviews of Buy Blaux Portable AC

Is BuyBlaux.com a Scam or is it Legit? Reviews of Buy Blaux Portable AC

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There are claims online that Buy Blaux located at buyblaux.com is a company that put out both a Portable Air conditioner and a wearable Air Conditioner. Looking online it seems very difficult to find detailed information about Blaux. The company has no online presence on social media and the only place to order this device is from the Blaux website. Reputable sellers like eBay and Amazon do not carry their products. Does anyone have any information about Blaux Portable AC and wearable Air Conditioner? I would love to purchase both products, but love some honest reviews.

About Buy Blaux Portable Air Conditioner

 Blaux located at buyblaux.com

BuyBlaux or Buy Blaux 844 846 5344

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Comments (Total: 554)

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  • August 12, 2020 at 5:40 PM by an anonymous user from: Fountain Hill, Pennsylvania, United States

    Complete and total scam. 2 months and no product but they sure take your money right away. No responses to MULTIPLE emails. Good luck getting through to a person. I managed to get through 1 time and guess what, my items were on the truck getting ready to be delivered but for some reason it wasn't scanned. Was told not to worry, would get the products in a business week. Guess what...business week goes by and no product. Try calling again and cannot get through and surprise surprise, no response to any emails. Second month goes by and no product. DO NOT BE A FOOL, do not buy from this fake scam company.

  • August 12, 2020 at 2:35 PM by an anonymous user from: Covina, California, United States

    DO NOT BUY! This company is difficult to get in touch with. They charge shipping which is a lot less than what you will have to pay to return the no good products. If the products are no good you should not have to pay for the return shipping. This is a SCANDLE.

  • August 12, 2020 at 1:38 PM by an anonymous user from: Baton Rouge, Louisiana, United States

    Does anyone have a telephone number for these people? My email will not go through. Thanks

  • August 12, 2020 at 1:06 PM by an anonymous user from: Kirkland, Washington, United States

    I purchased two AC units on June 11th, 2020. I received the two units July 14th, 2020. I tried one unit and it was a total disaster. The product leaked and there was no cool air coming from the device. I made multiple attempts to call the company (609) 414-7087 and it goes to voicemail. Then you try to change things around by saying you want to buy a product which will automatically transfer you to customer service. No customer service you get another recording asking whether the service you received was bad or good based on a scale of 1 to 5. Then they hang up. I have also sent three emails to support@buyblaux.com requesting refunds for the two units. I will gladly return the cheap defective product. As yet I have received a reply. Next step is to complain to the Better Business Bureau.

  • August 12, 2020 at 12:13 PM by an anonymous user from: Denver, Colorado, United States

    I haven't received my product and no response to multiple emails sent to them, complete Scam!

  • August 12, 2020 at 9:33 AM by an anonymous user from: Winnipeg, Manitoba, Canada

    Absolutely awful...avoid at all costs!

    I ordered a couple units months ago and didn't hear anything from them, they charged my card with no problem though. I had to chase them down with multiple emails and finally someone got back to me to say that the order never went through and my money would be refunded. Still no refund and no product...absolutely awful and good luck trying to get someone to answer your emails. I just hope I'm not out a couple hundred dollars! DON'T DO IT! I would have given negative stars if I could have

  • August 12, 2020 at 6:06 AM by an anonymous user from: Texarkana, Texas, United States

    I placed my order on June 18

    ..I haven't even received a email that its been shipped.I wanted to try this while it was still hot. now I'm wondering if I will get it all. this company is a joke...DO NOT WASTE YOUR MONEY!

  • August 11, 2020 at 11:19 PM by an anonymous user from: Colton, California, United States

    Order two more than a month ago. All I get are excuses and no products. They claim to give refunds within seven days. They should be more careful. They never know when they might end up on the investigation end of the 17 U.N. Task Force on Cross Border Internet Crime. I don't expect a refund nor do they expect to have to deal with an American Law Enforcement Officer.

  • August 11, 2020 at 11:14 PM by an anonymous user from: Chicopee, Massachusetts, United States

    I waited 2 months and finally got mine. They are a little fan. Very disappointing. Do not order.

  • August 11, 2020 at 8:16 PM by an anonymous user from: Houston, Texas, United States

    I was looking at buying a couple of these but was concerned that the checkout page was asking for credit card info states that "Your card is securely process by Paypal" (among others), yet there is no link to Paypal for checkout. I used the chat facility in "Contact Us" and was told to use another browser. That did not change anything. I grew suspicious and did more investigation. That's how I found your warning, which verifies my suspicion. I am very sorry this happened to you, but your warning here has kept me, and hopefully many others from making a mistake. Thank you!

  • August 11, 2020 at 6:37 PM by an anonymous user from: Ione, California, United States

    This is a SCAM. Ordered three. Never was delivered. Called customer service, got through ONE time, told me I hadn't waited long enough for delivery. Waited and then could never get back in touch. Got in touch with my credit card company, and they're working on it for me. DO NOT BUY online. If they're ever put on the shelf of a reputable company, I might try them out, but I learned my lesson, and won't buy direct from this company. You'll be sorry if you do!

  • August 11, 2020 at 2:45 PM by an anonymous user from: San Antonio, Texas, United States

    I ordered this device back in May and still have not received it.

    I have emailed their customer service and still no response. I am going to call my credit card company and see if I can cancel the order since I have not received the item.

  • August 11, 2020 at 2:17 PM by an anonymous user from: South Jordan, Utah, United States

    Huge huge scam! I ordered in june could not get a hold of anyone. Finally did end of july said it would be here aug 5th have not received.You cannot get hold of them and the do not respond to emails. This is a scam i'm sure. Never received shipping confirmation that it had shipped either. Going to try to recoup my money from my amex

  • August 11, 2020 at 1:51 PM by an anonymous user from: Austin, Texas, United States

    Blaux charged my credit card on July 10, 2020, but I have yet to get the A/C. This is August 11. I have emailed them twice, and they don't reply. I would never do this again.

  • August 11, 2020 at 1:49 PM by an anonymous user from: Kansas City, Missouri, United States

    Same here. Ordered June 26, waited 40 days, asked for communication, no reply. No shipping notice. Further sign it's a scam - the emails keep coming on their products. A reputable company would have shut those down if they were in the midst of a shipping crisis.

  • August 11, 2020 at 1:29 PM by an anonymous user from: Strathmore, Alberta, Canada

    why too long to wait for Blaux, since I ordered in June. please let me know, thank you

  • August 11, 2020 at 10:33 AM by an anonymous user from: Bristol, Connecticut, United States

    I purchased mine on June 25, delivery in a month supposedly. After 6 weeks finally got a hold of someone, said it would be another month. I do not need it when it starts getting cold. Sounded too good to be true, probably a ripe off.

  • August 11, 2020 at 9:25 AM by an anonymous user from: Sarasota, Florida, United States

    I bought a Blaux Portable AC Unit for my mother-in-law who lives in the Upper Peninsula of Michigan. I live in Florida. The order page had no ability to send to a different location. I initially tried to use their "chat" format to change my order to no avail. It was manned by pre-typed questions and boxed answers. I called the company and the customer service representative told me that upon receiving the product to contact customer service again and they would email me a new shipping label so I could get the AC unit to my MIL. I received the AC yesterday and called customer service today. Now I am being told that isn't something the company does. If I wanted to ship it back to them and start all over, I would have to pay any shipping costs. If the product was defective and I wanted to return it, I would have to pay the shipping costs.

    I haven't even taken the product out of the box because I wanted it to get to my MIL as it came from the Company. A company that obviously doesn't really care about the satisfaction of it's customer. For something that costs almost $100, you'd think they'd be a little more dedicated to making their customer happy. I am thoroughly disappointed. I will never promote this company or buy from this company again. Shannon Z - Florida

  • August 10, 2020 at 8:28 PM by an anonymous user from: Marshfield, Massachusetts, United States

    I ordered and paid for 3 units. Before they arrived I tried to cancel my order, due to suspicious emails. Despite being assured my order had been canceled I received 3 units, just days later. I decided to give one a try. It was a complete waste of time, not remotely helping, even in the smallest room in our home.

    I am returning tomorrow, although it will cost me $30 to send them back.

    Unless I am completely missing something these units are useless

    • August 10, 2020 at 9:35 PM by an anonymous user from: Fontana, California, United States

      I also tried to cancel, but received the 3 units anyway. I want to return them, but they won’t give me the return facility address despite numerous emails. Where did you ship them to and how long did it take for the refund?

  • August 10, 2020 at 8:10 PM by an anonymous user from: Terre Haute, Indiana, United States

    I ordered my air conditioners on July 9th, and they still aren't here. I contacted my credit card company and Blaux to cancel my order. I never received a confirmation or tracking number or anything, really, until I saw the charge on my credit card. The credit card company said they have had other complaints about Blaux. I wish I would have seen these reports sooner, but I only saw glowing reports the company must have posted.

  • August 10, 2020 at 7:14 PM by an anonymous user from: Trenton, Ontario, Canada

    This company specializes in SCAM. I ordered 3 for a friend and have received nothing and that was over 5 weeks ago. No word from them, even after sending many e-mails. Beware...total scam.

  • August 10, 2020 at 6:40 PM by an anonymous user from: Colorado Springs, Colorado, United States

    I placed my order in over a month ago and have not heard or seen anything yet, and im wondering too?

  • August 10, 2020 at 6:08 PM by an anonymous user from: Dayton, Ohio, United States

    I received my Blaux ac 4 was late. The box and ac were damaged. They sent emails to me apologizing. I asked for money refund, no email sent to me for that. I put this report on better business page.

  • August 10, 2020 at 5:59 PM by an anonymous user from: Lunenburg, Massachusetts, United States

    I ordered mine in mid-June. I knew it would be like a swamp cooler but thought it might help a little. When I pushed submit, it suddenly said I had bought THREE! I should have known but I told myself that if they were good then it wouldn't hurt to have them and maybe give one for a holiday gift.

    I was told they were en route after 8 weeks. Right. I meanwhile wrote and canceled order. Today I called AMEX and they are aware of this and are petitioning for a refund. Lots of luck, right?

  • August 10, 2020 at 5:03 PM by an anonymous user from: San Antonio, Texas, United States

    I ordered my unit on July 4th 2020 and have not received it yet, spoke to customer service and they said it could take up to 2-3 months! I asked customer service if I would get it by Christmas she stated maybe? I canceled my order and she stated that it will take 15-30 days to get my money returned.. this company is a scam. do not buy...

    • August 10, 2020 at 5:54 PM by an anonymous user from: Lunenburg, Massachusetts, United States

      I ordered mine 2 weeks earlier than you. They said it was en route. Not here. I wrote and said to cancel it and American Express is also working on it. I am not the first to have talked to them

  • August 10, 2020 at 3:04 PM by an anonymous user from: Loganville, Georgia, United States

    I ordered one on June 18th and still have not received. Like others have said I have not gotten a response to emails and cannot get thru on the phone.

  • August 10, 2020 at 2:24 PM by an anonymous user from: Parker, Colorado, United States

    I never received my June 16 order for a neck a/c, and have not yet had a response nor any confirmation of my order. I suspect Blaux is a scam, a firm that should be avoided.

  • August 10, 2020 at 10:58 AM by an anonymous user from: Edmonton, Alberta, Canada

    Ordered and paid June 23,2010. It is now Aug 10, 2010 and no shipment and no response to e mails asking why. Tried customer service and could not reach anyone -message was too busy and don't try to call. Looks like a scam

    • August 10, 2020 at 2:36 PM by an anonymous user from: Rancho Palos Verdes, California, United States

      Yes, it's a scam. I bought 2. Does not work. Will not give me a refund! It does not blow cold air, it's not an air conditioner, it just cools the air. Scam, scam, scam!

  • August 10, 2020 at 9:55 AM by an anonymous user from: Lubbock, Texas, United States

    I made a purchase on June 7, 2020 order number 104369475 and have not been notified with shipping information. Think this is a scam!

    • August 10, 2020 at 10:57 AM by an anonymous user from: Palm Desert, California, United States

      I have also been waiting for months... no ETA and finally an email, but not any specific shipping info. They are offering a 20% discount because I wrote that I want to cancel the order... if it comes in a month, my summer is over and I don’t need it for another year.

      I think they collected orders from the original hype and internet propaganda and THEN started production!

      I feel scammed!

    • August 10, 2020 at 10:08 AM by an anonymous user from: Brattleboro, Vermont, United States

      I also placed an order in June & have NOT heard from the company or received anything!

  • August 9, 2020 at 7:20 PM by an anonymous user from: McMinnville, Tennessee, United States

    how long does it take to recieve order. I purchased on jun 20

    • August 10, 2020 at 9:51 AM by an anonymous user from: Lubbock, Texas, United States

      I purchased this product on June 7 2020 and have not been notified of shipment to this day?

      think I have been scammed!

    • August 9, 2020 at 11:46 PM by an anonymous user from: Peoria, Arizona, United States

      You'll never get it.

  • August 9, 2020 at 5:59 PM by an anonymous user from: Clark, New Jersey, United States

    It's been a week since I ordered this device. I was suspicious as soon as I hit the submit button. After a quick search I found this forum. It wasn't until after I submitted the order that I was told that the device wouldn't be shipped for several weeks - in September when I won't really need them anymore. I can't tell you how damaging the sales strategy is that is being employed here with Blaux. The American internet sales market is built entirely on trust. When someone gets burned by deceptive marketing, it leaves a real bad taste in the mouth. Every time I see an ad on the internet now, I think of "Blaux". I hope that they get this message. When you deceive or mislead people out of their hard earned money, not only do YOU lose their trust, all other sellers suffer, too. I feel like I can't trust anyone right now.

  • August 9, 2020 at 3:38 PM by an anonymous user from: Madison, Wisconsin, United States

    I ordered this item 3 weeks ago and have yet to hear it has been shipped. Do not order, I believe it is a scam. Took my money right away and then nothing. I wish I would have looked deeper into this site before ordering...

  • August 8, 2020 at 8:12 PM by an anonymous user from: Manteca, California, United States

    I purchased 3 of these units on July 20 and received them on July 29. However, they do not work as stated on their web site - it is just a fan! I have sent emails to their Customer Support address and also called their Customer Support and have gotten no replies. I would like to return all 3 of these units before the "30 day satisfaction guarantee" is up. Unless You just want a small fan, don't buy!

  • August 8, 2020 at 8:05 PM by an anonymous user from: Perkasie, Pennsylvania, United States

    I also ordered a Blaux portable air conditioner.

    After several months I have not heard from them, nor can I reach them.

    Does anyone have a suggestion about how to get this thing settled?

  • August 8, 2020 at 6:08 PM by an anonymous user from: Edison, New Jersey, United States

    So, I'm not the only one. Ordered middle spring 2020. Nothing. Scam. What does Consumer Report think,do they know?

  • August 8, 2020 at 3:51 PM by an anonymous user from: Malverne, New York, United States

    I think it is a scam and also watch out for any weird charges after you order from them on your credit cards. At this point it has been a month, I have called their customer service # and it continues to disconnect after a "overhwelming demand comment".

  • August 8, 2020 at 2:14 PM by an anonymous user from: Miami, Florida, United States

    RS from Miami

    I purchased 5 units on June 21, 2020 and as of today 8/8/20, have not heard anything from them.

    I would like to know why they keep on sending advertisements, yet they are not fulfilling/nor complying with what they preach.

  • August 8, 2020 at 8:18 AM by an anonymous user from: Miami, Florida, United States

    I ordered three of the Blaux A/C on July 6th, over a month ago. Not only have they still not been delivered, I am still waiting on a shipping order number to check their shipping status. Several e-mails to the company requesting up-dates have received no replies. Blaux needs to update their customer service.

    • August 9, 2020 at 11:48 PM by an anonymous user from: Peoria, Arizona, United States

      They have no customer service. It's a scam.

  • August 8, 2020 at 8:13 AM by an anonymous user from: Mechanicsville, Virginia, United States

    Ordered on 6/21, they took money from my account on 6/22. Emails go unanswered,contacting my bank to file fraud complaint today, 8/8/20.

    • August 8, 2020 at 10:51 AM by an anonymous user from: Pompano Beach, Florida, United States

      Same with my order, every time I call they said it takes 1 more month, I will try to file a fraud complaint with my bank too. thanks for your review.

  • August 7, 2020 at 7:38 PM by an anonymous user from: Aberdeen, Washington, United States

    Purchased 2 portable air conditioners from this outfit on 6/27/20. Have order confirmation,but have not received any tracking # yet. Have tried to send E-Mail but the address on the confirmation is not correct E- Mail. Supposedly the order is supposed to be sent by 8/20 or guaranteed by 10/5//20. Summer will be over by then & I won’t need them. Just read other persons complain & they said they got them & they’re just a reall small inefficient fan, not want for $89 apiece!

    • August 8, 2020 at 8:13 PM by an anonymous user from: Manteca, California, United States

      Just a "Personal" fan - not worth the money. Have tried to contact their Customer Support via email and telephone - no replies.

  • August 7, 2020 at 3:14 PM by an anonymous user from: New Windsor, New York, United States

    The problem with this product is that it is not available in any store and if you order it from the website summer will be over by the time you ever get it. At this point, I am just hoping it will arrive in time for next summer. I placed my order on July 6th and it is August 7th and it has still not arrived. I left two messages without a response. I finally reached customer service and was informed that it is 4 to 8 weeks from the time of order. It will likely arrive sometime in the fall when I will no longer need it.

  • August 7, 2020 at 1:04 PM by an anonymous user from: Ashburn, Virginia, United States

    I purchased a portable fan on June 27th. My credit card was charged immediately, but I am still waiting for delivery. I have contacted the company multiple times by e-mail with no response. The phone message refers you to their website for customer service. I am disputing with my credit card company.

  • August 7, 2020 at 12:55 PM by an anonymous user from: Las Vegas, Nevada, United States

    I ordered this on 7-16, and after my order was placed, I was made aware that the product would not reach me until middle of August or Sept. I immediately emailed the company and asked for a refund. After emailing the company 27 times I reported this company to the Better Business Bureau. The next day I finally got a eamil from the company. They offered me 20% off. I rejected this offer and told them I wanted a refund. Today 8-7 I received a email from the company asking me why I wanted a refund. I could not believe it. In all the emails I have sent them I have told them time and time again that I was not willing to wait a month and a half for the product. Do Not order from this company. Im out $181.92.

  • August 7, 2020 at 11:41 AM by an anonymous user from: Regina, Saskatchewan, Canada

    I placed an order on July 7th for the portable air conditioner and I was quickly charged for it but to date (August 7th I have not received it and no one is getting back to me about my order. My suggestion: DO NOT ORDER FROM THIS COMPANY!

  • August 7, 2020 at 5:43 AM by an anonymous user from: Canyon Country, California, United States

    What the what? There is even an ad for it here ..

    • August 7, 2020 at 1:20 PM by info

      Our ads are from Google. We have them remove the ad from our website.

  • August 7, 2020 at 5:42 AM by an anonymous user from: Canyon Country, California, United States

    I after reading all this I am so glad I didn’t get suckered into this. Thank you . I was just about to order but thought I’d better check out the item first . They have a clever ad scam with the half off, almost out of stock, reverse engineered by a child bs. I knew it sounded TGTBT.

  • August 6, 2020 at 10:28 PM by an anonymous user from: Everett, Washington, United States

    This company is a fraud. I ordered one unit on June 23rd, 2020. It is now August 6, 2020 and I have heard nothing from them. have reached out to them 3 times to their customer support number with no response. I will be asking my credit card company for assistance in this matter and will be filing with the better business bureau and letting consumer affairs know about this company.

  • August 6, 2020 at 9:12 PM by an anonymous user from: Wasilla, Alaska, United States

    Bought and paid for AC unit and was shipped a air purifier unit. C**p advertising saying some grade school kid reversed engineered a big unit to portable unit didn't bother me. I just wanted a small personal AC unit and didn't get it. There are other small units at half the price without the slick advertising and I recommend trying them before Blaux. Less money possibly down the drain.

  • August 6, 2020 at 8:59 PM by an anonymous user from: San Antonio, Texas, United States

    Ordered 2 units in June. They took my money immediately but still have not shipped the product to this day in August. I can't even track it ...nor would they respond my emails

  • August 6, 2020 at 8:12 PM by an anonymous user from: Spokane, Washington, United States

    I ordered 2 units and filters in the middle of July. They took my money from the credit card as soon as they could, I have yet to see any air coolers. This is the last time I will ever order online. Why do they keep advertising when they don't follow through. I hate being lied to and scammed. I could have put my money on a rel air cooler. Today is August 6.

  • August 6, 2020 at 8:08 PM by an anonymous user from: Brentwood, New York, United States

    I ordered a while ago and not received it yet

  • August 6, 2020 at 6:35 PM by an anonymous user from: Anaheim, California, United States

    I ordered and paid for £ a/c units from Blaux on the 19th June 2020, nothing has arrived I've contacted customer services twice with no result. This isn't the first company who has scammed me for a few dollars.

    • August 6, 2020 at 8:07 PM by an anonymous user from: Spokane, Washington, United States

      I ordered 2 units and filters in the middle of July. They took my money from the credit card as soon as they could. I have yet to see any air coolers. This is the last time I will ever order online. Why do they keep advertising and not follow through? I hate being lied to and scammed. I could have put the money I spent on a real air cooler... Today is August 6

  • August 6, 2020 at 6:09 PM by an anonymous user from: Oakland, New Jersey, United States

    I ordered 2 air conditioners when it was offered at half price.

    It was rung up on my credit ard I waited with great anticipaion for them. But, THEY NEVFER never CAME. IT'S BEEN OVER A MONTH OR MORE AND THEY HAVEN'T COME YET. IT MISSED THE HEATWAVE THAT COMPELLED ME TO BUY THEM IN THE FIRST Place.

    I HOPE THEY READ THIS AND cALL ME. LUCILLE J... jUST LOOK IN YOUR RECORDS AND YOU'LL SEE MY ADDRESS AND PHONE NUMBER.

    • August 10, 2020 at 5:38 PM by an anonymous user from: San Jose, California, United States

      If you do receive them you won't be happy. It's just a fan, not an air conditioner

  • August 6, 2020 at 12:25 PM by an anonymous user from: United States

    Please stop and desist from taking the $1.00 from my checking account I never authorized this deduction. I don't care who you are or what you sell. You are very hard to get in touch with.

    Mary R.

  • August 6, 2020 at 9:16 AM by an anonymous user from: Andover, New Jersey, United States

    I ordered a Blaux wearable airconditioner,I ordered 5 of them and they took the money and never sent them.I cannot find a way to communicate with them.

  • August 6, 2020 at 8:45 AM by an anonymous user from: Dallas, Texas, United States

    Don’t buy this product. I ordered one 10 June, 2020 and haven’t received it yet. They offered me 10% back and kept telling me they will send me a tracking number when order ships. I strongly discourage anyone to buy this product.

  • August 6, 2020 at 8:24 AM by an anonymous user from: Tigerton, Wisconsin, United States

    I ordered Blaux on the 12th of July. I received order confirmation and the took the money immediately. I emailed them twice and asked for a tracking number but never re eived a reply.

    I guess there's one born every minute.

    Does anyone have a bridge they'd like to sell me?

    • August 6, 2020 at 8:44 AM by an anonymous user from: Waynesboro, Virginia, United States

      I ordered and paid for 2 blaux air conditioners and never received them. Now they have closed their email address so I can’t email them. It’s a scam. I am going to turn them in to better business bureau. If that doesn’t work I am going to start legal action against them.

  • August 6, 2020 at 8:16 AM by an anonymous user from: Oak Creek, Wisconsin, United States

    Just disputed this purchase with my credit card company. They said Blaux shows up as a communications/management company! This is not legit! Do not buy these AC units!

  • August 5, 2020 at 11:40 PM by an anonymous user from: Pasadena, California, United States

    Ordered one of these in June 2020. Still no unit. They charged my card quickly enough though. After the 14 days waiting period, I asked them about my order. They got back to me very quickly and said it can take up to 30 days for the order to ship. So I waited. And waited. And waited. Wrote to them again asking, "What's going on?" No response. Waited another week. Asked again, but this time I told them I'd be asking my credit card company for help and I'd consider their ad a scam. Still no response. So my credit card company gave me a conditional credit on my account. They said it'll take up to 60 days for them to research the issue and attempt to contact the vendor.

    My advice: If you haven't purchased one of these yet, DON'T!

    If you've purchased one or more of these, contact your credit card company and see if they'll credit you like they did for me. It'll probably be a conditional credit like mine so you should assume the money is spent, but I liked the gesture. Perhaps if enough people attempt to get their money back, someone in authority will take notice?

  • August 5, 2020 at 7:46 PM by an anonymous user from: Moreno Valley, California, United States

    I ordered 4 but have not received any yet, they told me 10 to 14 days, after 14 days, they said 4 to 8 weeks, it has been 5 weeks. They are telling me that they are on back order but they charged my credit card.

    blaux seems to be a scam as when I order them thy said they had them in stock, but now they say they are on back order

  • August 5, 2020 at 5:50 PM by an anonymous user from: Evans, Georgia, United States

    with out a compressor like normal window units what keeps the water cold

  • August 5, 2020 at 3:48 PM by an anonymous user from: Granby, Massachusetts, United States

    DO NOT BUY! I ordered the Blaux Portable AC on June 1, 2020. They offered deals when you buy more than one unit so I bought three. They arrived on August 2,2020 (now that the hot summer is almost over) that's 8 weeks and 6 days delivery time. I nearly forgot that I ordered them. The three boxes arrived in perfect order, no damage. I thought they were coming from Hong Kong (not sure). The packaging is very nice and the actual unit looks exactly like the pictures online. I opened one box and tested one unit.

    The item is seemingly solid and passes the tangable quality test and it's easy to use. It came charged and ready to use out of the box. So far, so good. Then you turn it on. It's downhill from there. It does NOT relieve you at all! There is a slit on each side of the device that is about the size of a quarter that blows out the air. But it's NOT cold or cool. I barely feel it. It's a joke! Their advertising is sooooo good. You see the words "portable AC" and you think Air Conditioning. I NEVER saw the words "portable fan" at all. Get this, the box says portable fan though. Probably to cover their butts.

    On August 4,2020 storm Isaias rolled up the east coast USA. I'm in New England. My house lost power for 12 hours. At midnight it was 70 F and humid and very poor sleeping weather. I decided use the portable AC while sleeping. It accomplished nothing. In fact it made things worse because of the noise. Imagine having 200 worker bees around each of your ears buzzing away. That's not quiet. They advertise that the unit is quiet, but it's not.

    I really was hoping for a better result. I wanted to gift these to my young adults. One is landscaping for the summer and this would have been nice if it actually gave some relief. Based on all the customer service comments that I've read, it's is going to be sheer h**l trying to return these. Yep, looks like I'll be eating $160.00. Then one clever son pointed out that I could have bought a portable neck fan for $2.75 online. Okay, lesson learned.

  • August 5, 2020 at 2:18 PM by an anonymous user from: Allenton, Wisconsin, United States

    I bought into this thing back in June 2020. They took the money and laughed all the way to the bank. I have never received any further communications from them as to when these (yes I got taken into the 2 unit deal) will be delivered. They won't communicate anything. So, yes this is scam and it looks like I'm not the only one that got burned by them.

  • August 5, 2020 at 1:11 PM by an anonymous user from: Shreveport, Louisiana, United States

    Ordered 6/20/20. No receipt, no product, no possible way to contact the "company" to cancel the order. DO NOT USE DEBIT CARD FOR THIS TYPE OF TRANSACTION. You cannot cancel the transaction unless you use a bank check.

  • August 5, 2020 at 11:40 AM by an anonymous user from: Coeur dAlene, Idaho, United States

    The Blaux appears to be scam as I cannot get email answer at support@blaux.com, the 844 number is not assigned. I am refusing the order as I canceled day of order and no response.

  • August 5, 2020 at 11:13 AM by an anonymous user from: Spokane, Washington, United States

    I purchased a blaux cooler on 6-28-20 when I placed the order they took the $99.00 out of my account immediately but never sent me a receipt. I started emailing them at their email address and every time it came back mailer address unknown. I have given them ample time to get in touch with me now I just want to tell others, DO NOT BUY THIS THEY ARE THIEVES.

  • August 5, 2020 at 10:20 AM by an anonymous user from: Kansas City, Missouri, United States

    It is a scam! and so is the glacier portable ac! it is a scam!

  • August 5, 2020 at 9:38 AM by an anonymous user from: New Orleans, Louisiana, United States

    I ordered the Blaux Wearable AC on June 1, 2020 and just received it yesterday 8/4/2020 no email was sent to notify of it being sent. I have not used it yet but have charged it and it works do not know for how long. Will wait and see. Good Luck

  • August 5, 2020 at 9:30 AM by an anonymous user from: Philadelphia, Pennsylvania, United States

    I ordered on July 5th, not a word or even a 'received your order' email.

    I've emailed them twice and gotten no answer. I've come to the conclusion

    THIS IS A SCAM!

  • August 5, 2020 at 4:14 AM by an anonymous user from: Ridgeway, Ontario, Canada

    I just ordered on 10 July for one and other half price total price they took from my bank $69.86 then added insurance $25.15 warranty which I never requested...

    Then also find out another amount taken $138.26 similar which I don't know and never order such..

    I did not get any thing so far and I think it is rip off scam...and waiting to get before the winter start...and before I die ...

  • August 4, 2020 at 9:09 PM by an anonymous user from: Olympia, Washington, United States

    Surprising, given the number of negative remarks, I finally received this product 50 days after ordering (although still waiting for the additional water curtain ordered). Never received any notice that it had been shipped, so arrival was unexpected. Had called US number after 30 days to be told that because of Covid, shipments were delayed and minimum of 6 to 8 weeks. Took two tries to get through and person seemed pretty stressed, basically saying I was too impatient.

    Instruction manual gives no guidance on powering up so plugged in for about 3 hours until blue light came on. Did soak water curtain as suggested and put cold water in top.

    This is no air conditioner but rather a small swamp cooler that sends out cool air; the closer to you, the better. It is not going to cool any size room. Color lights are pretty but do not add to effectiveness.

    From other reviews it seems like price varies widely. Paid $89 plus tax and that was probably too high for the quality of product. Feel somewhat lucky that I even got the device.

  • August 4, 2020 at 8:45 PM by an anonymous user from: Westminster, South Carolina, United States

    I ordered four of them back on June 11, got a tracking number but it doesn't work. Guess I'm in there we the rest SCAM! I did send a email they pay pal to them today. I'll just have to wait to see if anything will happen..

  • August 4, 2020 at 6:50 PM by an anonymous user from: South Bruce Peninsula, Ontario, Canada

    I can only add to the sad litany of complaints. It's the same story: ordered two units in early June, a confirmation email arrived shortly after, and then - nothing. Credit card debited the full amount shortly thereafter. Phoned the number provided in July, got an automated message advising that there were unavoidable delays in shipping due to you-know-what. The message sent me to what was supposed to be a live operator, but instead I got another automated message asking me to give them feedback on the quality of their service. It was as though they were thumbing their nose at us suckers.

    • August 6, 2020 at 6:57 AM by an anonymous user from: Auburn, Alabama, United States

      I'm dealing with that same problem now...but I cant find their phone number. I've been sedind emails with no reply...can u give me the numer if u had it...

  • August 4, 2020 at 6:31 PM by an anonymous user from: Las Vegas, Nevada, United States

    I purchased 1 incredible ac on july 9th.finally got a little toy about 6 time smaller than what it shows on advertisement.it is SMALL I say no more than 10.00..it is very shameful people have to do this.they,re very difficult to work with.yeah they got my money the same day I ordered

    .

  • August 4, 2020 at 2:44 PM by an anonymous user from: London, Ontario, Canada

    If you are here, then like me, you didn't get your AC. Purchased mine June 3, 2020. Got a confirmation of purchase advising that a 2nd email would arrive when product shipped with my tracking number.

    Still have not received the tracking number and it's August 4th. I emailed them twice. Went back to the website I ordered from... or tried to... I actually had to use my browser history to find the "SAME" one. Chat support leads to email robot. Called the North American Toll Free number and got danced around the auto system. Finally got to punch in my order number, which took me to a survey then hung up on me. TWICE... just had to be sure I didn't miss something.

    Last resort was calling my bank and starting a claim of investigation.

    Takes up to 55 business days at my bank... so hopefully by mid October 2020 I will get my money back

    • August 6, 2020 at 6:59 AM by an anonymous user from: Auburn, Alabama, United States

      I guess thats what im gonna have to do like u as well. I cant find my confirmation email...

  • August 4, 2020 at 11:19 AM by an anonymous user from: Cloverdale, California, United States

    I can't say enough bad things about this Chinese outfit. 100% irresponsible, unaccountable, parasites with a lot of technical know-how to be chameleons.

    Total scam outfit. Maybe the worst one in the history of online sales.

    They are in operation now and have been for several years. Based in China. Nobody seems to be catching on even with thousands of victims.

    Very well organized. They advertise using hundreds of different webpages-but its all them. Frequently changing their name.

    The products will never arrive or will be absolutely cheap junk. No money will be refunded.

    Most of their websites are phony product review websites "is this a rip off product?" -but it's them. They even have a website to report your experience with them-as if it's not them, you know it is when it leads to nowhere-this is their trademark-NOTHING AND NOWHERE except they got your $$.

    They thought of everything.

    Amazon, Paypal, and all the web browsers allow them to advertise so they seem legit.

    Report them to your bank right away, today, do not wait for their latest fake promise of "we are having shipping difficulties" BS-that is all they are made of.

    IF YOU CANT DIRECTLY TALK TO A HUMAN BEING BEFORE MAKING A PURCHASE-DONT BE TEMPTED.

  • August 4, 2020 at 11:11 AM by an anonymous user from: Albuquerque, New Mexico, United States

    I ordered June 12th and was immediately charged. No confirming email came until I got one on June 18th for the extra filter. I finally reached someone on the phone on July 27th, who said my order mysteriously went out SIX MINUTES prior to the call! She said the package was for 2 AC units, but I'd ordered three for $148 and an extra filter. She kept arguing with me and said I'd get a confirmation email and I did not. She also said I'd get tracking info in about 6 hours, which I did, several days later, and there is no such package, according to their scam usps page!

  • August 4, 2020 at 10:14 AM by an anonymous user from: Indianapolis, Indiana, United States

    I order a blaux A.C unit on June 20 hadn't got it yet they keep sale them is everyone running that late they said that got more in

    • August 4, 2020 at 11:22 AM by an anonymous user from: Port Saint Lucie, Florida, United States

      Ordered this product and credit card charged 6/19/20. Have not gotten the product. Phone calls on resort in getting an automated system that routes to a survey.

      • August 9, 2020 at 2:05 AM by an anonymous user from: Tempe, Arizona, United States

        I ordered 2 units the same day-June 19th 2020 and still nothing. I have had the exact same experience as you. I will be calling my bank to dispute this purchase first thing Monday morning. I am so angry that there are so many scammers out there.

  • August 4, 2020 at 9:01 AM by an anonymous user from: West Chester, Pennsylvania, United States

    Check your credit card. They charged me the day I placed the order and I have received no response to emails about returning the units.

  • August 4, 2020 at 8:46 AM by an anonymous user from: Plymouth, Minnesota, United States

    I placed an order for 2 units on July 9 and never received them. My credit card shows the charge is for PR services for a company in Vancouver. I am fighting with my credit card company to get my money back...

  • August 3, 2020 at 10:04 PM by an anonymous user from: Chandler, Arizona, United States

    This is without a doubt one of the most stressful online transactions I have ever encountered. I "thought" I had researched this product and this company (BuyBlaux), to the extent that I felt very comfortable placing an order for a portable AC Unit. Boy, was I sadly mistaken! My wife and I placed our order on July 15th and were told as everyone else here was, that COVID 19 was wreaking havoc with shipping and delivery of the product. I completely understand this, and even said so in an email I sent to Blaux 10 days later on July 25th. What was baffling to me was the fact that I just wanted some correspondence as to when the AC unit "would possibly" be shipping to us. To my surprise at the time, we got NO response to the email at all so I again called Blaux, this time on Tuesday, July 28th and when I spoke to the representative he said, "Oh yeah, it should be on it's way tonight" and you will be emailed with a confirmation number. Well, of course, we got NO email. Seems to be a trend from some of these reviews I'm reading. In any event, I just got off the phone with 2 different reps and 1 supervisor (Monday, August 3rd). 1 rep told me our order was cancelled on the 29th of July, coincidently 1 day after the guy told me it would be on it's way the night before. The second rep told me our order was never cancelled then changed her mind and mysteriously said it was cancelled but then re-ordered. LMAO by this time. Not really. The supervisor I finally got to speak to apologized for all of our frustrations and seemed somewhat helpful and understanding. I appreciated that but for me, I'd had enough and told them I wanted to cancel our order. We are supposed to get an email cancelling our order sometime tonight. I'm not holding my breath. Long story short, this company seems to have bit off more than they can chew and don't have the staff to keep up with customer service i.e... returning emails, answering calls, incorrect information, representatives not taking proper notes when talking to customers etc. etc. etc. I would NEVER recommend dealing with this company unless you have an insane desire to deal with frustration!

    • August 4, 2020 at 11:27 AM by an anonymous user from: Cloverdale, California, United States

      You may get a cancellation but so what? That's as good as they are. Next month when you still have not rec'd a refund, then what?

      You have given them enough slack.

      Report it to your bank today and to the FBI today-see link below, the more complaints in the better.

      Your bank's fraud dept. will (hopefully) temporarily reimburse you as they start their investigation-they will want a copy of any correspondence with the liars. Takes 10 minutes.

      https://www.ic3.gov/default.aspx

  • August 3, 2020 at 7:50 PM by an anonymous user from: Massapequa, New York, United States

    I ordered a ac unit and was told that it would ship in fourteen days. After the fourteen days I called them and was told it was coming from Hong Kong and would be about four to six weeks more. I cancelled immediately and they cancelled the credit card charges.I would never buy from them again.

    • August 4, 2020 at 11:04 AM by an anonymous user from: Albuquerque, New Mexico, United States

      Were your charges reversed? Did you receive a refund? I ordered June 12th and finally reached someone on the phone who said my order mysteriously went out six minutes prior to the call. She said I'd get a confirmation email and I did. She also said I'd get tracking info in about 6 hours, which I did and there is no such package, according to their scam usps page! I wonder if I can get my money back.

  • August 3, 2020 at 7:14 PM by an anonymous user from: East Bridgewater, Massachusetts, United States

    My wife ordered 3 of these things back in june still have not got them .

    When she ordered them was told just got a new batch in you will have them in 14 days .

    18 days later she called them back and was told they where still waiting.

    NEW ORDER WILL BE IN AND THEY WILL SEND IT RIGHT OUT.

    2 weeks later she called again they said they were having problems because of 19 and the us postal service .

    They are lying about the us postal service delaying mail .

    Because I work for the postal service and soon as get packages or mail it goes out.

    DO NOT BUY FROM THEM THEY ARE ONLY TAKING YOUR MONEY

  • August 3, 2020 at 6:08 PM by an anonymous user from: Seattle, Washington, United States

    Why is a charger not included with the ac unit?

  • August 3, 2020 at 4:48 PM by an anonymous user from: Ottawa, Ontario, Canada

    I purchased the AC June 27th but still have not received it. Furthermore, 3 emails have not been replied to.

    • August 3, 2020 at 4:54 PM by an anonymous user from: United States

      Youtube says they are a scam.

      I ordered two also and I haven’t received a thing. There is a place we can complain and I’m going to find out how so that they are taken into account for what they’re doing. The problem with ordering items from foreign countries is that they don’t have to follow United States laws.

  • August 3, 2020 at 4:37 PM by an anonymous user from: Peoria, Arizona, United States

    Ordered on June 17. They immediately charged my credit account. Haven't received anything. They won't reply to my emails. They won't reply to anything. Scammed!

  • August 3, 2020 at 4:12 PM by an anonymous user from: Silver Springs, Florida, United States

    Total Scam. Ordered the 'special offer' for 2 units on 7/6. Charged my CC instantly.

    Bogus tracking! Email with an odd tracking # was sent to me about a week later. The tracking # only functions with a special app called Shop. Was to be shipped to my apt in Queens NY.

    They update the shipping location every few days. Fake shipping updates too. Its been from china to Hong Kong, Dallas to NJ, Syracuse to Long Island City to Flushing NY then it went to CA! Hah what BS.

    Dispute is being investigated by my bank.

  • August 3, 2020 at 2:54 PM by an anonymous user from: Winnetka, Illinois, United States

    I purchased the Blaux Portable air conditioner for $98.94 and a Blaux water curtain for $14.99 online on June 11 paying with my credit card, cancelled the order since I couldn't contact the company and have not received a reply.

    Now I am sure that I was scammed..

    • August 3, 2020 at 4:38 PM by an anonymous user from: Peoria, Arizona, United States

      They charged me immediately when I ordered, and I haven't been able to cancel the order or get my money back. Since June 17.

  • August 3, 2020 at 2:13 PM by an anonymous user from: United States

    I paid for 3 units - they charged my card five times.

    my bank refunded most of it but they still kept $183 that's mine

    to this day - I HAVE RECEIVED NOTHING...

    pretty sure this whole company is a scam

  • August 3, 2020 at 1:36 PM by an anonymous user from: Westland, Michigan, United States

    What usefulness is the Blaux A/C after Summer?

    • August 3, 2020 at 8:00 PM by an anonymous user from: Raleigh, North Carolina, United States

      figures someone in Michigan would ask something like that.

      where I live we run AC well into December! :p

      (of course still not useful if it is a scam anyway)

  • August 3, 2020 at 1:13 PM by an anonymous user from: San Mateo, California, United States

    Had a horrible experience with Blaux. Ordered my product on June 10th and have still not received the order, after almost two months of waiting. I usually do not leave poor reviews, but I would like to warn others not to buy from this company. I asked for a refund and it will now take 30 days, ridiculous! If Only I had known...

    • August 3, 2020 at 2:15 PM by an anonymous user from: United States

      They are most certainly stealing money.

      I do not want to do business with daily sale anymore either...

    • August 3, 2020 at 2:14 PM by an anonymous user from: United States

      they kept $183 of my money as well.

      they are definitely a scam

  • August 3, 2020 at 1:06 PM by an anonymous user from: Brampton, Ontario, Canada

    I Purchase Blaux AC Portable AC GE and Blaux Water Curtain Both together cost $ 159:21 CANADIAN Dollars, on July 11, 2020, and since then I heard nothing from them again, I didn't receive and product from them, they don't give any tracking number to say that you could be able to track the product. I tried to contact them so many times by sending them emails. So many emails, with no response from anyone you cannot reach anyone to get answers.

    All they do keep sending you adverts on other products so they could steal some more money from you. this is a shame and the authorities should do something about these people that sit down on their COLD Asses and just ripping off poor hard-working people.

    you try to get them on the website they say to contact them on and every time you try you get the Cancer SOCIETY. that is to tell you something. These people are Thieves and should be in prison for these crimes.

    Very disappointed and hurt I am a 78 years old woman that you stole $159:21 from.

    • August 3, 2020 at 2:14 PM by an anonymous user from: United States

      they are definitely thieves

  • August 3, 2020 at 12:47 PM by an anonymous user from: Roaring Spring, Pennsylvania, United States

    my complaint is the same as the ones posted. I ordered 2 AC units on 7/13. Money was taken out of my account IMMEDIATELY it's now 8/3 and I cannot get a response. didn't receive ac unites or my money back. am going to call the credit card company now.

    DO NOT BUY! HORIBLE! SCAM!

    • August 3, 2020 at 2:18 PM by an anonymous user from: United States

      Same thing with me - except they charged my card five times and THEY SHIP OUT NOTHING.

      DAILY SALE HAS LOST ME AS WELL - THEY KEEP SPONSORING THESE THIEVES

  • August 3, 2020 at 11:31 AM by an anonymous user from: Naples, Florida, United States

    It is now August 3rd I ordered June 25th can not get a hold of anyone with BLAUX.

    They are thieves unbelievable there are a..h...s like this. What a shame take are money and no product.

  • August 3, 2020 at 10:25 AM by an anonymous user from: Cincinnati, Ohio, United States

    Just got the unit, it is useless, blow air about 8 inches, not even cold

  • August 3, 2020 at 8:56 AM by an anonymous user from: Minneapolis, Minnesota, United States

    Totally scammed ordered 1 unit on 07-01-20 on my debit card ., it is 08-03-20 over a month still haven't seen it

  • August 3, 2020 at 6:51 AM by an anonymous user from: Chicago, Illinois, United States

    I placed an order for 3 of the portable air conditioners back on June 26 and paid for them on that date and still have not received them. I have tried several times to contact the company and there has been no answer back from them. I think it is a scam and going to let my credit card company know about it.

  • August 2, 2020 at 6:25 PM by an anonymous user from: Courtenay, British Columbia, Canada

    I ordered 1 Blaux Portable ACGen 1 on July 13 2020. I went to track my order and it says it is backordered and they have not provided me with a expected delivery date nor do they respond to my enqireies of when to expect delivery! Are they a legitimate company or is it a scam?

    • August 3, 2020 at 6:38 AM by an anonymous user from: Aurora, Minnesota, United States

      Here is a # you can call. 855-884-0385. I just on July 31st ordered 3 units. I got an email saying order wasn't complete. I thought I had completed the order, but went back again. Sure enough my credit card was billed 2 times. I called this # this morning and cancelled both orders. I didn't have a good feeling about it. I got 2 emails saying they were cancelled. Now we'll see. I will report them to the Visa card company and believe me they go after these places. I've had trouble with orders before. The credit card companies have their ways of taking care of them. Don't give up on this.

      • August 3, 2020 at 10:13 PM by an anonymous user from: Chandler, Arizona, United States

        HI there,

        Is this #855-884-0385 number for Blaux or Visa. Sorry, to hear you got taken.

        Seems I did too. Now trying to recover my money. Thanks for the info.

      • August 3, 2020 at 11:40 AM by info

        If you call the number, do not give them your credit card or other sensitive information.

    • August 3, 2020 at 5:11 AM by an anonymous user from: United States

      I have a similar problem. I ordered the blaux personal fan from on July 1, 2020. Prior to placing my order, the blaux website pretended to "check inventory" to ensure availability. The website then confirmed the product was available. I placed an order and now a month has passed and I have not recieved any confirmation of my order. My bank statement indicates the company is located in Vancouver and the description of the transaction is "Accounting/Payroll Services".

      To make matters even worse, a few days after placing my order for the personal fan, I saw that Blaux offered a "Wearable AC Plus", supposedly an upgraded model. I ordered that model as well. My debit card was charged again and I have not recieved either item. The second charge lists the merchant address as " 1 609 414 70" and the transaction is described as "other shopping". I did recieve some text messages from blaux, but they were only advertisements for other products. I have initiated a dispute with my bank and hope that my claim will be resolved quickly.

    • August 2, 2020 at 8:43 PM by an anonymous user from: Fallon, Nevada, United States

      I ordered Blaux unit 7/7/20 same story except not even said it was back-ordered. Never ever talked to anyone. Worst customer service I have had. It seems like a scam. I wish I could find out how to cancel it!

  • August 2, 2020 at 4:55 PM by oscar1 from: Chesapeake, Virginia, United States

    I was also scammed. You can send your complaints to www.ic3.gov or FBI Internet Crime Complaints Center IC3. The BBB can't do much since Blaux is a Chinese company based out of Hong Kong

  • August 2, 2020 at 12:36 PM by an anonymous user from: Tucson, Arizona, United States

    I ordered a portable A/C unit from Blaux on June 11. Finally, I received an email on July 13 with a UPS tracking number and a message indicating it would be delivered by July 17. Nothing arrived so I contacted Swan Packaging in NJ who was identified as the shipper. Waste of time there. I then tried online chat and emails with Blaux's customer service. Three attempts and no replies. I thought this was becoming a scam so I was getting ready to dispute the charge with my Visa when the UPS tracking number started to get current updates. The unit finally arrived on Aug 1. The unit definitely is small and portable. The instruction manual is quite well written and easy to follow. However, you need to pay attention to the picture on their web site which shows a woman sitting about 18 inches from the unit. That is about the distance you need to be to get any benefit at all. This is more of a personal unit than a portable unit. We have a screen enclosed patio in Arizona where I had hoped to use it, but at 90 degrees at 9:30 in the morning, it just blows warm air. My personal recommendation after having tried it is to save your money.

    • August 3, 2020 at 1:11 PM by an anonymous user from: Minneapolis, Minnesota, United States

      Thank you very much for your testimony! I'll be sure to not purchase this product.

  • August 2, 2020 at 12:36 PM by an anonymous user from: Shelton, Washington, United States

    Scam. Order made and credit card charged 6/29/2020. Attempted two contacts through e-mail and text. No response.

  • August 2, 2020 at 11:04 AM by an anonymous user from: Columbus, Ohio, United States

    Scam.

    Purchased on july 2, still no email confirmation, no status of shipment.

    Talked to their customer service twice. They use covid as excuse for shipping delay.

    Scam.

  • August 2, 2020 at 7:42 AM by an anonymous user from: Chicago, Illinois, United States

    Do not buy from this company. They take your money and do not deliver your package.

    Scam. Beware.

    • August 2, 2020 at 10:11 AM by an anonymous user from: Syracuse, New York, United States

      Not only that but when I tried to contact them via msg on their site (no phone #) after pressing send it comes back saying error, over and over

  • August 2, 2020 at 7:01 AM by an anonymous user from: Danbury, Connecticut, United States

    The Blaux company appears to be a scam! I paid for unit on JUNE 21st. As of AUG 2 have not received the unit. Have sent emails requesting tracking info. NO Response! Do not purchase the Blaux AC unit! They take your money and do NOT DELIVER the product!

  • August 2, 2020 at 2:46 AM by an anonymous user from: Sacramento, California, United States

    I had hoped NOT! It's looking like it IS a SCAM! I purchased back on July 13th of this year but have STILL not received it. I received an email from Blaux for each item I purchased. I have written several emails but have NOT gotten a response.

    I wish I had found these reviews prior to purchasing... I wouldn't have ordered one. I have an AC and was looking for a "booster" since it's been SO hot🔥. I thought I had found my solution... WRONG apparently.

    I will start refund process through PayPal. One good thing Blaux did... Made us purchase with PayPal... NOW we can get our money back.

    To the person wondering if they should purchase... I'd say NO - save your money or spend elsewhere. Summer is almost over and I seriously doubt it would arrive to do any good this year.

  • August 2, 2020 at 2:37 AM by an anonymous user from: Sacramento, California, United States

    I had hoped NOT! It's looking like it IS a SCAM! I purchased back on July 13th of this year but have STILL not received it. I received an email from Blaux for each item I purchased. I have written several emails but have NOT gotten a response.

    I wish I had found these reviews prior to purchasing... I wouldn't have ordered one. I have an AC and was looking for a "booster" since it's been SO hot🔥. I thought I had found my solution... WRONG apparently.

    I will start refund process through PayPal. One good thing Blaux did... Made us purchase with PayPal... NOW we can get our money back.

    To the person wondering if they should purchase... I'd say NO - save your money or spend elsewhere. Summer is almost over and I seriously doubt it would arrive to do any good this year.

  • August 1, 2020 at 11:57 PM by an anonymous user from: Pittsburg, California, United States

    Placed an Order for 4 each of the blaux ac on 2nd week of May

    Came in 3rd week of july

    Used 1- ran then it turned off automatically

    Used 2- r an then turned off automatically

    Sent email to the contact

    Support@trendytechmedua.con

    Which was on the contact us page

    Trying to get this returned and get a refund.

    Hoping to get this taken care of.

  • August 1, 2020 at 9:07 PM by an anonymous user from: Elk Grove, California, United States

    They are a scam. I lost $168.43 and never received a thing

  • August 1, 2020 at 3:59 PM by info

    "I have purchase an BLaux Portable Blaux AC, Order # 113647556 and 113646277 along with A Bluax water Curtain. you Charge me $ 159.21 for both items. I am leaving the Country I a few days. up to know I have not received the items. I dont have a clue where they are.

    I send so much emails no one reply to me not even once. I asked that the order Cancelled and m money refunded to me . no one reply. Now I believe that Blaux is a SCAM indeed.

    I new one or the other Eight I received the item before I leave or I get my $159:21 refunded to me, else you will have to look at what will be posted on FaceBook and all the other Media Houses. and I am contacting my Attorney this minute.

    I would not allow no ome to rob me of my hard working money.

    You have my email address, because you keep emailing me with all sort of Promotions and items but you will not mention anything about the orders that you took money for .

    I await your quick respond.

    Velma L"

    Received via email.

    • August 2, 2020 at 2:40 AM by an anonymous user from: Sacramento, California, United States

      I TOO have same problem. I am seeking FULL refund.

      Good luck to you.

  • August 1, 2020 at 2:27 PM by an anonymous user from: Morgan Hill, California, United States

    it is a SCAM company or dishonest company ( if out of stock => must REFUND $ ASAP)

    buy from BLAUX website "advertise all over place on YouTube/google".

    June 12 2020 =>. order qty 4 & pay by PAYPAL

    July 12 2020 => BLAUX never ship & never update Tracking on PAYPAL.

    July 17 2020 =>. I Call PAYPAL to open dispute CASE.

    July 20 2020 =>. BLAUX reply " offer 10% refund & NEVER mention Tracking# or when to ship"

    July 21 2020 => I call PAYPAL again => escalate. for REFUND

    July 30 2020 =>paypal REFFUND. Full amount

    NOTE: Never buy from this. BLAUX =>. it very BAD company, even OUT of product, must never take order. or REFUND. immediately. that is honest business.

    Binh Nguyen, San Jose, CALIFORNIA, USA, SunNetraRepair@aol.com

  • August 1, 2020 at 1:39 PM by an anonymous user from: United States

    What room size will it keep cool

    • August 12, 2020 at 7:10 PM by an anonymous user from: Fountain Hill, Pennsylvania, United States

      No size room because it doesn't exist. Don't waste your money.

  • August 1, 2020 at 11:51 AM by an anonymous user from: Bremen, Indiana, United States

    place an order 6/17/2020 for the a/c unit

    as of this date 8/1/2020 have not received such

    they don't answer their support line

    tried email and chat to no results

    don't recommend this company or product

  • August 1, 2020 at 11:20 AM by an anonymous user from: Milford, Connecticut, United States

    We ordered two portable air conditioners on June 12, 2020. Despite three calls to Customer Service promising an email "soon" it is August 1st and we have heard nothing. One Customer Representative said that they were back-ordered. Then why do they continue to aggressively market them? Does anyone have a suggestion as to what is the next step?

  • August 1, 2020 at 8:07 AM by an anonymous user from: Newark, New Jersey, United States

    I ordered 3 $213.00 plus $13.00 charge on June 27, 2020. They said I would get an email when it is shipped with tracking details. As of August1 no email and no product. The company appears to be in Hong Kong. No reply to my emails to there support email address.

  • August 1, 2020 at 7:30 AM by an anonymous user from: Westwood, Massachusetts, United States

    I don't think Blaux has a Customer Service Department. I have had to e-mail them 11 times to get a confirmation number for my order ( I ordered 3 units on 7/4/2020 at $213.43). According to their confirmation e-mail I should see my package delivered on 8/4/2020, but I have no way of knowing if that's going to happen.

    • August 12, 2020 at 7:11 PM by an anonymous user from: Fountain Hill, Pennsylvania, United States

      It isn't going to happen. They don't exist. Try to get your money back. Open a dispute with your credit card company!

  • July 31, 2020 at 7:54 PM by an anonymous user from: Eastlake, Ohio, United States

    I ordered 2 Blaux portable air conditioners on May 15, 2020. It is now July 31, 2020. I called the toll free number and got a recording directing me to the website. The website asked for my email address and stated that they will respond right away. That was two weeks ago and I still have not heard from them.

  • July 31, 2020 at 7:30 PM by an anonymous user from: Sebastian, Florida, United States

    Where is my order #106229966 ordered 6/14/20?

  • July 31, 2020 at 5:37 PM by an anonymous user from: Danvers, Massachusetts, United States

    I also have waited over a month for my air conditioners and I can’t cancel the order or get a response via phone or email. Very shady and definitely a scam

  • July 31, 2020 at 3:19 PM by an anonymous user from: Ellicott City, Maryland, United States

    I have been waiting going on three weeks for delivery...I was sent the emails too telling me to finish my order...they took the cash from my account instantly, but their customer service is abysmal to non-existent...I have already reported to the BBB and federal trade authorities for warnings about this scam

  • July 31, 2020 at 11:19 AM by an anonymous user from: Oklahoma City, Oklahoma, United States

    Purchased on July 11, 2020...have tried to call phone #'s listed on the charge on my cc bill and also on order confirmation...on hold message first time was "more than 10 minutes hold time".. after about 15 minutes was transferred to a "supposed" customer service rep, but it was another recording asking me to answer survey questions and then abruptly hung up..Tried again but got same result...Still waiting on my order to arrive.

  • July 30, 2020 at 9:02 PM by an anonymous user from: Lake Elsinore, California, United States

    I drank the kool aid and wasted my money. This thing is nothing short of a wet sponge set in front of a small fan. It the worlds smallest evaporative cooler.

  • July 30, 2020 at 8:27 PM by an anonymous user from: Hilliard, Ohio, United States

    I ordered two of these units took money out of card but didn't receive anything

    Please send me what I paid for. Myrtle W... 3745 ... HILLIARD Ohio 43026

  • July 30, 2020 at 6:46 PM by an anonymous user from: Toronto, Ontario, Canada

    Today is July 30th. I ordered June 16th and have not received anything. And I mean ANYTHING! Not a confirmation, not an email, not a reponse to my emails. Great customer service. Take your money and RUN! Total SCAM! Save your money and never order anything from blaux!

  • July 30, 2020 at 5:25 PM by an anonymous user from: Tualatin, Oregon, United States

    like others - appears I have been scammed - ordered June 20, called today as I am sweating at my office - they said "takes 2~4 weeks" and not to worry, it's still within the window? I asked where it ships from, she said "New Jersey"... LOL - even if it's not a scam - summer will be over - I'm going to dispute the charge immediately - call center was from the UK

  • July 30, 2020 at 1:19 PM by info

    "I Robert Frazier ordered a Blaux Water Curtain Air Mini Conditioner and the same was paid for via my credit card acct., however, I never received the same or the water curtain replacement. Both were ordered on 6/24/20. Please advise."

    Received via email.

  • July 29, 2020 at 3:34 PM by an anonymous user from: San Tan Valley, Arizona, United States

    I placed an order and then changed my mind. They said emailing would be better than calling so I emailed and told them to cancel the order. They gave me the run around and I had a supervisor Diane, hang up on me twice. Stay away!

    • July 30, 2020 at 2:46 PM by an anonymous user from: Los Angeles, California, United States

      I'm trying to cancel my order and I keep getting a recording. Should I contact my bank?

      • August 12, 2020 at 7:12 PM by an anonymous user from: Fountain Hill, Pennsylvania, United States

        Definitely dispute it with your bank!

      • July 30, 2020 at 2:56 PM by info

        Yes, open a dispute with your bank.

  • July 29, 2020 at 3:27 PM by an anonymous user from: Pittsburgh, Pennsylvania, United States

    I ordered two was charged for 3, money taken out the same day-Do not have an order number or confirmation. Impossible to speak to customer service. I'm reporting to Attorney General office in Pa. SCAM!

    • July 31, 2020 at 1:32 PM by an anonymous user from: Idaho, United States

      I ordered 1 & was charged for it out of my bank it was June 25th I did get an order number & when I send an email I get nothing back I did talk with someone they said to send an email& I said what do you think I'm doing.

    • July 30, 2020 at 2:48 PM by an anonymous user from: Los Angeles, California, United States

      Same problem. I want a refund. They said it was American made. But Their phone number is to the UK.

  • July 29, 2020 at 3:24 PM by an anonymous user from: United States

    2 months nothing received. They said it was shipped and tracking number did not work. THey direct you to a website where you have to download something to your computer before the item can be tracked, no thank you. I called my credit card and asked for a refund and reported the company.

  • July 29, 2020 at 2:19 PM by an anonymous user from: Napa, California, United States

    I ordered one of these on June 22 and my credit card was charged that day. The website said and still says that they are in stock and will be sent and delivered within 30 days. On July 23 I tried to call them and a recording stated that due to COVID there were shipping delays and to send an email instead of calling. I sent an email and have heard nothing. I called again on 7/29 and tried to stay on the line. It said that I was being transferred to an agent but then the call just ended. Today I tried their live chat. After 8 minutes a response came asking for my email and sated that they will email me. Still waiting. I am starting to seriously wonder if it is just a scam?

    • July 30, 2020 at 3:07 PM by an anonymous user from: Los Angeles, California, United States

      I hope my bank can fix this. I don't remember ordering this item. And seeing theses reviews I know I wouldn't have.

    • July 29, 2020 at 3:35 PM by an anonymous user from: San Tan Valley, Arizona, United States

      I agree, just stay away from this company!

  • July 29, 2020 at 12:41 PM by an anonymous user from: Long Beach, California, United States

    I bought two, so far only got one and it sucks, I’ve been wanting to return it to no avail, there is a person named Kristina that works there, she will not return my E mails I’d like to return them but don’t know how, she won’t give me any information on where to Maite them back for full d refund, bad product for 89$ I feel I’ve been taken, HELP B. L

  • July 29, 2020 at 12:30 PM by an anonymous user from: Sebastian, Florida, United States

    Ordered 2 units for 148.93 order #106229966 6/14/20 still have not received order.

  • July 29, 2020 at 11:46 AM by an anonymous user from: Canada

    Ordered my unit on 3 weeks ago have not received it and no confirmation of shipping - paid on credit card they have my money

  • July 29, 2020 at 11:07 AM by an anonymous user from: Laurelton, New Jersey, United States

    I ordered this online over two weeks ago and still haven't received it. Also, they charged me three times for one purchase on a credit card and on PayPal.

    I entered in my credit card info on their website and all of the fields went blank, and never went to a confirmation page that the transaction went through. So then I paid for it with PayPal. I never received an email from them to confirm that they received my order. I just got a text message from them advertising another product.

    Then I received an email from them the next day saying that they had my order on hold. So then I checked my Paypal account and found that they had already charged me for the item. Also, about two weeks later I got my statement from the original credit card, that I first attempted to use to pay for the product before using PayPal, and found that I was also charged for the product on that credit card as well. Not only did they charge me double on my both the credit card and PayPal but they also had a third charge on the credit card for $49.99 which made no sense since I only ordered one ac for $89.

  • July 29, 2020 at 11:03 AM by an anonymous user from: Grandville, Michigan, United States

    HI I ordered on 6/17/2020 It is 7/29/2020 and my A/C are still on backorder even though the website says their product are available and I keep getting emails asking me to order and to order additional products. Obviously their customer service and website are not good quality. When I called I was told a shipment would come on 7/13/2020 and shortly thereafter I would receive my a/C. Still on backorder today.! REally wonder if I will have them before the end of summer. Thanks for letting me vent!

  • July 28, 2020 at 6:33 PM by an anonymous user from: Los Angeles, California, United States

    I have the same situtation

  • July 28, 2020 at 5:08 PM by an anonymous user from: Olmsted Falls, Ohio, United States

    I ordered a portable conditioner, July 16 my credit card was charged $ 99.98. So far I have no confirmation f when it will be shipped, no tracking schedule etc. Highly unusual since all other purcases usually informed me of receiving my order. R. Rice.Ohio.

  • July 28, 2020 at 12:00 PM by an anonymous user from: Van Vleck, Texas, United States

    I will continue adding to the sediments to stay away from Blaux and their products. I was stupid enough to believe that because they had a scrolling advertisement across my MSN browser that it was a legitimate company. I ordered 4 portable units on June 27 and immediately began getting emails to purchase more products from them. On the third day after getting one of these e-mails I sent them a reply stating "Focus on sending me the products I ordered and not on how many more products they could send me." After that e-mail all their communication stopped and needless to stay I don't have any of their A/C units. Should have known to stay away from purchasing anything from a communist country that excels at exporting annual deadly plagues that kill people across the world. Learn from me and buy American products.

  • July 28, 2020 at 11:31 AM by an anonymous user from: Doylestown, Pennsylvania, United States

    Stay away! Ordered three, no delivery. The Pandemic woke the world up to China, will not purchase anything from our enemy.

  • July 28, 2020 at 10:28 AM by an anonymous user from: Clermont, Florida, United States

    I got scammed as well. They told me my AC unit would arrive by July 27. It never came. They won't answer the phone or respond to emails. Thieving b******s out of china. No surprise there. I avoid china as much as possible.

  • July 28, 2020 at 9:52 AM by an anonymous user from: San Diego, California, United States

    I placed an order as well on June 26, they had said it could take 30 days. I felt that something was wrong soon after placing the order because I didn’t get a confirmation number. I thought with everything going on I will give it the 30 days, we’ll here we are 31 days later and nothing. I’m going to call but after reading some of these complaints I have most likely been ripped off too!😡

    They sure keep sending emails to order other things from them. I guess I will have to report as well, not that it will do any good. Like we really need one more dishonest company. We have enough of that with the administration in the White House!

  • July 28, 2020 at 8:19 AM by an anonymous user from: Cartersville, Georgia, United States

    I placed order #110314473 on 6/28/2020 and now can't get a person on the phone or an e-mail response after three status requests! Look like a SCAM to me.

    • July 28, 2020 at 9:50 AM by an anonymous user from: Tucson, Arizona, United States

      I was getting no response to my emails to cancel either, after a long period of no delivery or updates to my queries. On your order number, you will find a number for North America (844-846-5344). I just called this, and actually spoke with someone who agreed to cancel my order and put in a refund request. She said it could take a week to get an email approving my refund, but that it should be put through no problem.

      • July 28, 2020 at 4:20 PM by an anonymous user from: Corvallis, Oregon, United States

        I was also able to talk to a person at the above phone number and canceled my order. Have already received the refund on my card. I didn’t get a response to my email so was glad that someone answered the phone and took care of my order cancellation.

  • July 28, 2020 at 7:13 AM by an anonymous user from: Barre, Vermont, United States

    I placed an order and they immediately took my money. That was on June 10th. Finally got an email stating that it was being shipped on the 13th of July. Two days later I got a tracking number but nothing stating who it was shipped by. I called and they said DHL. Could not track it there. The post office told me that it was a UPS number so they looked it up for me. UPS states that the order was voided. I never canceled the order. This company is definetly a scam. Do't buy from them. My next step is the Better Business Bureau.

    Anomynous, Plattsburgh, NY

  • July 28, 2020 at 5:51 AM by an anonymous user from: United Arab Emirates

    I have placed an order to them and there is no confirmation mail from them and NO information about the shipment.

    Looks like they are cheating public.

  • July 27, 2020 at 7:48 PM by an anonymous user from: United States

    I ordered one my card was charged without a confirmation email they riped me off I am now trying to contact them I would not order from this company

    • July 28, 2020 at 5:09 AM by an anonymous user from: Lebanon, New Hampshire, United States

      I had the same issue, overcharged me & never sent the item!

    • July 27, 2020 at 9:15 PM by an anonymous user from: Elk Grove, California, United States

      The same happened to me.

  • July 27, 2020 at 6:25 PM by an anonymous user from: Chicago, Illinois, United States

    I did just check eBay and they are available there now.

  • July 27, 2020 at 5:21 PM by an anonymous user from: Ventura, California, United States

    I ordered 2 coolers with 2 additional filters over 6 weeks ago. Money taken but no coolers!? Is that a legitimate way to do business? Yet their ads pop up on the web every day promoting further orders an from unsuspecting public! Call your CC company and hold those funds!

    • July 28, 2020 at 5:53 AM by an anonymous user from: United Arab Emirates

      Same thing happen to me. after placed an order there is no confirmation mail from them and also finding their mail address is difficult over the remote and info@blaux.com is not working.

  • July 27, 2020 at 4:35 PM by an anonymous user from: Las Vegas, Nevada, United States

    I ordered 4 units and charges were taken out of my account immediately. After 3 weeks I tried to get the status of my order. I went to Blaux.com and sent an email, O response. I tried the "live chat", BUT no one answers? I tried another email with no response! Their website does not list a phone number. This company seems very questionable?

    • July 29, 2020 at 6:22 PM by an anonymous user from: Mesa, Arizona, United States

      We ordered 4 units too. I did call the number listed for USA @609 414 7087, automated system asks for your order #, after my second call I just pressed "0" for operator and spoke to Amaka who told me I should have been advised it was more then a 30 day wait for shipping. She said I am in the group to ship between July 21st and August 15th. Calling our credit card company to dispute the charge and but a target on this company.

  • July 27, 2020 at 4:08 PM by an anonymous user from: United States

    after 36 days and no portable ac yet I am a little upset I am 75 yrs old on a fixed income they took my money instantly. I need them this summer not this winter p**s poor co would not recommend anyone buy from them; one big scam

    don medical lake wa

  • July 27, 2020 at 1:29 PM by an anonymous user from: Fairfax, Virginia, United States

    I ordered my unit and my credit card was charged immediately. I called after waiting four weeks and they said I would be receiving my unit this winter. Im going to dispute charges and get my money back

  • July 27, 2020 at 9:54 AM by an anonymous user from: Nashville, Tennessee, United States

    They got my money and I got nothing

  • July 27, 2020 at 7:45 AM by an anonymous user from: Canada

    Follow the science, this is no more than a fan blowing though water soaked filter, just another scam!

  • July 26, 2020 at 7:39 PM by an anonymous user from: Buffalo, New York, United States

    I ordered this product seven weeks ago and my credit card was charged immediately. Contacted Blaix twice and was given a definite delivery date both times. Those dates have passed. This is a total rip off.

  • July 26, 2020 at 7:25 PM by an anonymous user from: Fort Smith, Arkansas, United States

    Do not buy from this company. 5 weeks since money was taken out of account and nothing from Blaux. Cannot call or get any response from. Found link to order and it is listed as backorderd Calling card company July 27th,20 to dispute charge

    Please take reviews to heart and save frustration later

  • July 26, 2020 at 5:20 PM by an anonymous user from: United States

    Full tank of water should last about eight hours.

  • July 26, 2020 at 3:13 PM by an anonymous user from: Havertown, Pennsylvania, United States

    I finally received my today after 2 months. The instructions are good except it does not tell you how long the water will last. Will it last while I sleep. Is it 4,6,8 hours till refill? Can’t seem to find a answer.

  • July 25, 2020 at 5:18 PM by an anonymous user from: Redondo Beach, California, United States

    Yes, same thing happened to me. I’ve been waiting almost 2 months called and called and called could not get a hold of anyone. My credit card company flagged it as a scam beaux tried to charge my credit card through three different times. Still to date I have not received my items I reported themto I would not deal with this company under any circumstances I wonder if I’ll ever see my merchandise

  • July 25, 2020 at 1:56 PM by an anonymous user from: El Paso, Texas, United States

    We ordered two units three weeks ago and have not received...Maybe I should cancel...

  • July 25, 2020 at 11:55 AM by an anonymous user from: Glendale, Arizona, United States

    Scam...Over two months waiting. tried Chat line to no avail. Scam, Phishing expedition. none of the phones are are working numbers. be Careful with your information. too late for me.

    • July 25, 2020 at 5:19 PM by an anonymous user from: Kirkland, Washington, United States

      My feeling is the same. my made I order since 4th of July and heard nothing from them.

  • July 25, 2020 at 8:46 AM by an anonymous user from: Syracuse, New York, United States

    You cannot have an "air conditioner" sit in a room as it generates more heat

    on the back side than cool on the front side.

    • August 7, 2020 at 7:51 PM by an anonymous user from: Bridgeport, West Virginia, United States

      I tried to tell my sister to use common sense. It seems there is a very short supply of that - must be on back order lol.

  • July 25, 2020 at 7:57 AM by an anonymous user from: Syracuse, New York, United States

    Paid for on June 15th, not yet delivered on July 25th.

    • July 25, 2020 at 12:52 PM by an anonymous user from: Canada

      I paid on June 19th, today is July 25th, I still haven't get it yet. I think it's a scam!

  • July 24, 2020 at 10:31 PM by an anonymous user from: Bridgeport, Connecticut, United States

    Ordered the Blaux air conditioner, have yet to receive it have not gotten a shipping number. But they have taken my money,I thought they were not to take the money until ready to ship. I think people are being scammed and they are raking in the dough. BEWARE, BEWARE

    Should have read all the reviews first. DO NOT BUY.

  • July 24, 2020 at 5:11 PM by an anonymous user from: Nashville, Tennessee, United States

    Caution! DO NOT GET INVOLVED WITH THIS “COMPANY”. MY experience is being reported to the AG for Georgia and Tennessee. Do not waste your time, money, or sanity..! I feel really bad about my self for falling prey. I have remained respectful to make sure that this comment was able to be posted.

    • July 24, 2020 at 10:33 PM by an anonymous user from: Bedford, New Hampshire, United States

      What was the problem or problems you had.. product satisfaction, not being able to get return credit, or never getting the product?

  • July 24, 2020 at 2:28 PM by an anonymous user from: San Luis Obispo, California, United States

    Ordered my Blaux air conditioner on June 21, 2020, and have not received it or been able to reach any representative by phone. Beginning to think this is a scam on a giant scale. My neighbor hasn't received hers either. What's going on?

  • July 24, 2020 at 2:02 PM by an anonymous user from: Port Saint Lucie, Florida, United States

    never received merchandise. called, said it was sent to wrong address, was sent back, asked to resend said they couldn't, asked to credit my credit card, said they couldn't due to virus, crazy answer. then they said would send apology letter, credit my checking acct 100, original charge 98.98 but need the checking number, needless to say they didn't get it, this company is being billed under BXE COMMERCE in HONG KONG, disputing with credit card. YOU DECIDE FOR YOURSELF, BUT PRETTY OBVIOUS, I THINK . this is my experience.

  • July 24, 2020 at 1:03 PM by an anonymous user from: Huntingtown, Maryland, United States

    I too ordered the baux air conditioner and have waited about two months and have yet to receive the baux system. I dont know if they were prepared for the type of orders they were going to receive or is it a scam.

    i have seen the response from others where they have not received the item and my wait is not the longest but not without trying to get in touch with them. I have called, text, emailed and again no response.

    still waiting in maryland.

  • July 24, 2020 at 11:54 AM by an anonymous user from: Orem, Utah, United States

    Where is Blaux made?

    • July 24, 2020 at 4:52 PM by an anonymous user from: Markham, Ontario, Canada

      hong kong, I guess it's developed in hong kong I didn't buy one cuz its literally a scam

    • July 24, 2020 at 12:48 PM by an anonymous user from: Peoria, Arizona, United States

      I believe the Blaux products are made in China. I ordered the portable air conditioner over two months ago and have yet to receive the item.

  • July 24, 2020 at 11:29 AM by an anonymous user from: Garden Grove, California, United States

    I ordered three units on June 13, 2020 and have not received them. I have tried unsuccessfully to contact this company and get the run around and no return call or email. I am out a total of $323.90. This is definitely a big scam.

  • July 23, 2020 at 10:07 PM by an anonymous user from: Carson, California, United States

    I ordered the fans and am on day 31. I am going to call my Credit Card Company tomorrow and see if I can get my money back. They have to ship the package in 30 days.

  • July 23, 2020 at 9:29 PM by an anonymous user from: United States

    Yes...me also. I ordered 2 of the units and a water curtain on june 17. Nothing yet no response. Called number on the email confirmation and got a girl in New Jersey could hear crying child in back ground. Definitely a large organization scam going on.

  • July 23, 2020 at 8:56 PM by an anonymous user from: Tacoma, Washington, United States

    Do not order this product. It is a total scam. They have had my money for over a month and I have not received the merchandise nor have they confirmed a ship date. You can not reach them by either the email address or phone number posted on their website. Yet, they will continue to send you texts for offers to buy more of their products. These people are shameless. It appears they flooded the internet with fraudulent positive reviews and product affirmations. There is a reason I don't usually buy online. I thought I had done my homework, but am left feeling stupid and $200.00 poorer.

  • July 23, 2020 at 6:47 PM by an anonymous user from: Windsor, Ontario, Canada

    Same we were scammed as well. Our credit card and charged and received nothing. Also, some idiot kept texting us and once I told them how dare they contact us...They stopped texting us. So I now know this is a scam. Awful...We were taken for just under $300. Lesson well learned...Never again!

  • July 23, 2020 at 6:23 PM by an anonymous user from: Phoenix, Arizona, United States

    Our credit card was charged on July 5, 2020. We have not yet received our units. We received may emails at first praising their products but have not heard anything for over a week. I could not find a number to call to speak with anyone! I'm beginning to think we have been scammed! Kathy T.

    • July 26, 2020 at 3:52 AM by an anonymous user from: Downers Grove, Illinois, United States

      Is definatly a scam, the summer will be over soon. I ordered one from joom paided 5 bucks for itlooks just like it

  • July 23, 2020 at 12:19 PM by an anonymous user from: Surprise, Arizona, United States

    I ordered 3 of the neck coolers on June 6th. As of July 23 I have not received them. Calling the number does no good as all you do is sit on hold. This is a rip off. I used pay pal so I hopefully will get my $168.00 back.

  • July 23, 2020 at 10:10 AM by an anonymous user from: Knoxville, Tennessee, United States

    his is to document the cancellation of my order placed on 20 Jun 2020.

    I called in my cancellation to "Simrat" and "Dianne" at 231044RJul2020. The ladies refused to give me their last name, an employee number, or even the initial of their last name.

    I am cancelled my order for the following reasons:

    * They had my $ for over a month and hadn't even shipped my merchandise

    * They declined to respond to my subsequent EMails

    * The customer service agents could barely speak English and were non-responsive

    I asked for an immediate refund. If they refund as fast as they charged my credit card I should have it today

  • July 23, 2020 at 2:14 AM by an anonymous user from: Carlsbad, California, United States

    Please be careful. I tried on line for one of these $89.00 air conditioners, and they charged me 289.00, my credit card company refused payment, saying it looked suspicious It was. Just do your homework to see if it is an honest deal.

    • July 23, 2020 at 2:01 PM by an anonymous user from: Worcester, England, United Kingdom

      I received mine after the specified 39 days. I have only tried it with dry curtain and the fan is very efficient, especially on level3 and feels very cooling. Looks lovely in dark room with colour changing unit. Think it too expensive but happy with it.

  • July 22, 2020 at 11:12 PM by an anonymous user from: Wilmington, Vermont, United States

    I bought the Blaux portable air conditioners on June 17,2020, it is now July 23rd 2020 and no deliveries. I called the company this evening and they said they had JUST left the warehouse, I asked where this warehouse is? They told me New Jersey, I live in Vermont, they have thrown the darn thing and it would have gotten here faster.

  • July 22, 2020 at 5:48 PM by an anonymous user from: Tucson, Arizona, United States

    Pay Pal doesn't give you an actual card so trying to pay that way does not work.

    • July 22, 2020 at 7:24 PM by an anonymous user from: Middletown, Ohio, United States

      It’s a scam!

      If you don’t believe me ...

      Check it out! Type in complaints on Strong Current Enterprises Limited you find all kind of orders not received people out $100s of dollars with no tracking number received after months! Phone called not answered, on the line over an hour, only to get a Robo voice saying to call back!

      Waste your money if you want...I got took for $134...NEVER AGAIN!

      You will never get your money back! Company and address same as Mobil Klean!

      Contact Blaux

      By Email: By Phone: Northern America (toll free): 844 846 5344 United Kingdom & Ireland: 03308 082207 Australia & New Zealand: (08) 7282 2012 COMPANY ADDRESS: Strong Current Enterprises Limited 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong

      SOURCE: Blaux Portable AC

  • July 22, 2020 at 5:14 PM by an anonymous user from: Brookline, Massachusetts, United States

    I ordered on june 20 and have not heard or received anything. How can Google allow them to advertise. It said it would take a month to receive. Has anyone received this product. Next steps? No 1-800# either thanks

  • July 22, 2020 at 2:16 PM by an anonymous user from: Ottawa, Ontario, Canada

    I was asking myself the same question. they have already charged my credi8t card but I have not received the merchandise. I also cannot understand the charges. It started at 89.99 us plus s&h. plus taxes. but the final charge is 137.90. I don't understand why t is so high.

    Still have not received the merchandise. So now what can I do?

    • July 23, 2020 at 12:11 AM by an anonymous user from: Chicago, Illinois, United States

      Dispute charges from your bank

  • July 22, 2020 at 1:22 PM by an anonymous user from: Los Angeles, California, United States

    I will just add the same message as everyone else...

    Do not waste your time and/or money trying to get a product. This company is a scam. Luckily, I made my purchase order on AMEX so I will get my money back.

  • July 22, 2020 at 10:47 AM by an anonymous user from: United States

    I was on their site and was going to order then I went to the contact us to see where they were located and phone number. I decided not to order until I looked and some reviews and then I did find one seller on Amazon.

    Too many if's so I'm going to pass right now.

    Good luck.

  • July 22, 2020 at 10:33 AM by an anonymous user from: Chicago, Illinois, United States

    I have been waiting for six weeks. Don't order... I can't get my money back.

    . It is a scam

  • July 22, 2020 at 9:43 AM by an anonymous user from: Kalamazoo, Michigan, United States

    I ordered this on June 6th still have not received stated in E-Mil it was shipped on July 7th tried to track but comes back no tracking information so it is time for me to take action against you for fraud and scamming to my banking institution I want my money back.

  • July 22, 2020 at 8:58 AM by an anonymous user from: Spring, Texas, United States

    Don't order one until you see positive replies on this forum... They don't deliver, but have no problem collecting your money...

    At this point, I will put them in the "SCAM" Marketing.

    What they do not tell anyone, until after the fact, that they are a foreign Company...

    Little to no recourse to get your product or your money back...

    My "Confirmed" order is over 6 weeks... They don't answer their phones and do not reply to emails sent to them!

    • July 22, 2020 at 10:43 AM by an anonymous user from: United States

      you can call your bank or credit card company and tell them what happened and you will more than likely get your money back. I have done this on other orders I never got.

      Good luck

  • July 22, 2020 at 7:54 AM by an anonymous user from: Yonkers, New York, United States

    Blaux Air Conditioner is basically a humidifier with a small fan. In our sun room you would need about 50 of them to cool it down. If you are sitting at your desk and you have the Blaux right next to you it will cool you down. So its more of a personal cooling unit that you have to fill with water and dry when not using or it will not last. So it is cumbersome and has very limited usage. Don't waste your money!

    • July 23, 2020 at 3:24 AM by an anonymous user from: New York, United States

      Oh wow, you actually even received it?

  • July 22, 2020 at 6:41 AM by an anonymous user from: Kutztown, Pennsylvania, United States

    Its a scam buy at your own risk,just like throwing your money out the window,

  • July 22, 2020 at 12:33 AM by an anonymous user from: Laval, Quebec, Canada

    I have not received the ordered product either.

    • July 22, 2020 at 8:52 AM by an anonymous user from: Spring, Texas, United States

      I beginning to believe Blaux Portable AC is a scam. I ordered 4 1 special offer @ $49.

      5 Units... This was over a month ago... They've received my Money, but have delivered nothing. I have a confirmation of my order # and said they would email me when my order was shipped... Haven't heard from them since...

      I read the original article by the supposed inventor... Since then, All I see is ads with no information. Teh don't answer their phones, they don't respond to emails.

  • July 21, 2020 at 5:55 PM by an anonymous user from: La Vista, Nebraska, United States

    I have NOT received the ordered product nor able to get through to a customer service representative to get any answers.

  • July 21, 2020 at 4:25 PM by an anonymous user from: Madison, Wisconsin, United States

    I have never received my merchandise. Definately a SCAM

  • July 21, 2020 at 3:03 PM by an anonymous user from: Heflin, Alabama, United States

    its been over a month and still have not received my product. it will tell you when you order that it is in stock but they lie I guess I will get it after summer is over and I don't need it anymore .. not happy at all

    • July 23, 2020 at 11:00 AM by an anonymous user from: Vero Beach, Florida, United States

      I ordered over a month ago and did not receive my order...but they took my money on day 1..?

  • July 21, 2020 at 2:44 PM by an anonymous user from: Conway, South Carolina, United States

    I wouldn't count on getting your order. . . We've been waiting over 6 weeks. Have tried to contact them by phone, email and chat, and no response.

    pooorrrrrrr customer service, and probably a scam. I will be contacting discover to dispute this charge!

  • July 21, 2020 at 1:42 PM by an anonymous user from: Kissimmee, Florida, United States

    21 July 2020 2:40 P.M. EDT

    Talked to EdmI (?) and she said to be patient shipping has been sporadic due to Chinese Bug.

    • July 21, 2020 at 2:10 PM by an anonymous user from: Cleveland, Ohio, United States

      It’s a scam!

      If you don’t believe me ...

      Check it out! Type in complaints on Strong Current Interprises Limited you find all kind of orders not received people out $100s of dollars with no tracking number received after months! Phone called not answered, on the line over an hour, only to get a Robo voice saying to call back!

      Waste your money if you want...I got took for $134...NEVER AGAIN!

      You will never get your money back! Company and address same as Mobil Klean!

      Contact Blaux

      By Email: By Phone: Northern America (toll free): 844 846 5344 United Kingdom & Ireland: 03308 082207 Australia & New Zealand: (08) 7282 2012 COMPANY ADDRESS: Strong Current Enterprises Limited 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong

      SOURCE: Blaux Portable AC

  • July 21, 2020 at 1:25 PM by an anonymous user from: Redmond, Washington, United States

    I ordered 2 units a month ago. I never got more than an email with the order confirmation.

    On my order, it says I only ordered 1, but I ordered 2 and paid the price of 2. I've written to them 3X with no response. When I call the number on the website I get a message saying "your call cannot be completed at this time".

    Amex suspended the charge and opened an investigation. I hope EVERYONE does this so that this company gets enough attention to be put down!

  • July 21, 2020 at 12:49 PM by an anonymous user from: Borger, Texas, United States

    Has anyone actually received their order for the Blaux air conditioner or cancelled and received their money back? Isn't there anyway to stop this scam? I've never seen a company actually get away with taking this much money from people and not stopped by now.

  • July 21, 2020 at 11:53 AM by an anonymous user from: Borger, Texas, United States

    Like everyone else, I ordered the Blaux Air conditioner weeks ago and have tried repeatedly to contact them, but without success. Money was taken out of my account immediately and I did cancel immediately after reading reviews, but have not received the air conditioner or my money back. I'm so irritated at myself for not reading the reviews first. I always investigate before ordering anything online.

  • July 21, 2020 at 10:33 AM by an anonymous user from: Rio Rancho, New Mexico, United States

    I ordered the A/C unit and received it but all it is is a swamp cooler. I put ice water in it and it works okay but I would not recommend this product to anyone. It will not cool a large room, it won't even cool my small bathroom. The product is not what they advertise it to be.

  • July 21, 2020 at 5:58 AM by an anonymous user from: Canada

    Look at the science, the effect cooling area is next tonothing, another idea that does not work that you are paying for

    • July 21, 2020 at 11:11 AM by an anonymous user from: Middletown, Ohio, United States

      It’s a scam!

      If you don’t believe me ...

      Check it out! Type in complaints on Strong Current Interprises Limited you find all kind of orders not received people out $100s of dollars with no tracking number received after months! Phone called not answered, on the line over an hour, only to get a Robo voice saying to call back!

      Waste your money if you want...I got took for $134...NEVER AGAIN!

      You will never get your money back! Company and address same as Mobil Klean!

      Contact Blaux

      By Email: By Phone: Northern America (toll free): 844 846 5344 United Kingdom & Ireland: 03308 082207 Australia & New Zealand: (08) 7282 2012 COMPANY ADDRESS: Strong Current Enterprises Limited 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong

      SOURCE: Blaux Portable AC

  • July 21, 2020 at 4:22 AM by an anonymous user from: Channelview, Texas, United States

    What a scam this company is

  • July 21, 2020 at 3:04 AM by an anonymous user from: United States

    I ordered a Blaux AC $98.94 and replacement filter $14.99 on June 19, 2020. I received an email confirmation right away thanking me for my order and acknowledging it had been received. They said I would be receive an email with a tracking number at the time of delivery. My credit card showed charges for $98.94 plus 14.99 plus .30 international service assessment and $1.98 International service assessment. It’s been a month now and no email regarding tracking for delivery. Nothing to this date ever received. After I placed my order, I received an email stating my order was not complete and that I still had time to take advantage of free shipping. What? What do you mean? My original order already included shipping and did not offer free shipping. On the same page was a picture of another Blaux AC for $39.00. So was I actually being fooled into buying another AC with free shipping? I just disregarded this offer all together. Then I started receiving emails for other products. I too left several emails. Where is my AC? It’s hot! No response! I called customer service. They blamed COVID for long wait times. I rarely shop on-line and this is why. I will never do it again. I called my credit card company. They gave me a provisional credit and will investigate. It’s clearly a money scam. Their products are probably inferior. Nobody does business like this.

  • July 21, 2020 at 12:04 AM by an anonymous user from: South San Francisco, California, United States

    I ordered in the beginning of June. Received reminders my order was not completed. Reached out to verify and nothing. Saw the charge go through on my end. After 30 days with no update, I actually spoke to someone and it was basically I would have a tracking number soon. That was weeks ago. Reversing the charge. Shame on me for not checking reviews first.

  • July 20, 2020 at 7:39 PM by an anonymous user from: Las Vegas, Nevada, United States

    Home depot has the same worthless swamp cooler for 39,99 don't be a fool

  • July 20, 2020 at 6:54 PM by an anonymous user from: Arlington, Texas, United States

    I ordered a portable A/C 5 weeks ago. They took my money right away. After 2 weeks of hearing nothing I emailed their "customer service". I got a response saying it could take up to 30 days to RECEIVE my unit. I've tried emailing again but got no response. I think I've been scammed out of $98.00.

    I advise-

  • July 20, 2020 at 5:51 PM by an anonymous user from: Newport, Rhode Island, United States

    To all that have been scammed by this 'very well put together' fake company and website, along with its fake journalism & reviews: in the future, I suggest that if you cannot find the specifics of a company (address, how long in business, Headquarters, etc.) AND cannot find the specifications of their product (voltage, watts, BTUs, size, material, battery, battery life, etc.), DO NOT buy from them! Furthermore, if their product cannot be found at a retailer, be hesitant in buying from them unless you`ve seen paid advertising by them on US TV. Also, I always call b4 buying online to get more info. If they cannot provide to your satisfaction, dont buy! I too was interested in this product but couldn't find product specs and anything about the co. In my research, I came across how this is a well orchestrated scam (which is why I hardly ever buy online, as I was even scammed once by an Amazon distributor).

    • July 21, 2020 at 11:55 AM by an anonymous user from: Borger, Texas, United States

      I love your advice. I hate that I had to learn all this the hard way. Thank you.

  • July 20, 2020 at 5:50 PM by an anonymous user from: Citrus Heights, California, United States

    I ordered multiple units June 10th. No shipping confirmation yet. I called PayPal, they entered a dispute for me, pressuring the seller to take care of the shipment.

    PayPal gives 120 days to get a refund of the product is not received.

    Obviously there are COVID delays, especially for Int'l shipments, but their web site says delivery time for items ordered TODAY is 2-6 weeks.

    So my shipment from 5 weeks ago should already be shipped.

  • July 20, 2020 at 5:15 PM by an anonymous user from: Vancouver, British Columbia, Canada

    I am also one of the people that ordered and a month later have not received a shipping confirmation. I have contacted the company by phone, email, and live chat and have not been able to speak to anyone yet.

    Consumer advocacy groups should be advised of this business along with online business groups.

    I will be going to my credit card company to start a settlement complaint.

    This company should be put out of business.

  • July 20, 2020 at 4:18 PM by an anonymous user from: Palos Verdes Estates, California, United States

    Scam alert. Ordered Blaux portable ac units on June 8th. Got email confirmation number on June 11 (but before that, they kept sending me email stating my order was not complete, which I ignored.) Sent another email to them on July 4th and got a reply on July 8th that they were shipped but waiting for shipping / tracking number (yeah right). Contacted their web chat and different people responded. The last one stated my order was sent to their fulfillment department to expedite shipping. Ummmm, hello, I thought they were SHIPPED. Google map their company address in Hong Kong - the street address (12 LeI Yue Mun Road, Kwung Tong, Hong Kong) is a Hong Kong post office building!

  • July 20, 2020 at 3:22 PM by an anonymous user from: Albuquerque, New Mexico, United States

    I ordered my unit on the 3rd of June and have heard nothing from them, no sign of the unit. I have tried calling them but the 'wait' time is 10 minutes, I've been on hold for over 20 minutes! I'm starting to think this is a scam. Will try to get my money back.

  • July 20, 2020 at 12:56 PM by an anonymous user from: South Lake Tahoe, California, United States

    I ordered several units, plus other products from Blaux on June 11th, and have seen NOTHING shipped to my address. I am now concerned that this might be a Scam! I will contact Capital One and ask for my $358.41 to be refunded to me.

    I was hoping this product was be a "relief" for our home this summer.

    • July 20, 2020 at 3:21 PM by an anonymous user from: Albuquerque, New Mexico, United States

      I ordered my unit on the 3rd of June and have heard nothing from them either, no sign of the unit. I have tried calling them but the 'wait' time is 10 minutes, I've been on hold for over 20 minutes! I'm starting to think this is a scam. You're right to try to get your money back, I'm going to do the same.

  • July 20, 2020 at 12:40 PM by an anonymous user from: New Haven, Connecticut, United States

    Order # 104138664. I wish to return the Blaux AC. Please credit my credit Card in the amount of $98.94.

    Thank you.

    A. Leishman

  • July 20, 2020 at 12:09 PM by an anonymous user from: Denver, Colorado, United States

    This is obviously a scam. I just called the 844 # and was told they would appreciate it if we wouldn't call them just be patient with delays in shipping due to the covid-19 virus. The virus is really giving all these thieves an excuse for poor service an a chance to rip off the customer.

    Well I'm still waiting for my Blaux ac and I'm still out $117.33. So how do we turn these people in stop them from ripping off more people. I hope this commentis respectful enough to be posted.

  • July 20, 2020 at 11:01 AM by an anonymous user from: Cambridge, Ontario, Canada

    I ordered a ac unit on June 21 I was told I would get a tracking number soon. I have yet to see it. I was tokd it would take about 30 days to receive my order. Why do I not have a tracking number.

    Yours truly George S.

  • July 20, 2020 at 10:51 AM by an anonymous user from: Austin, Texas, United States

    I ordered mine 5 weeks ago and haven't received it yet. Called the customer support line and it said that phone calls won't go thru. Should send email to support email address.

    Guess I'll never get my money back.

  • July 20, 2020 at 10:10 AM by an anonymous user from: Northfield, Minnesota, United States

    I ordered two of the portable air conditioner on June 9. Have not received them as of yet.

    Am very disappointed! Am wondering if there is any way I can get my money back?!

  • July 20, 2020 at 9:53 AM by an anonymous user from: Leonia, New Jersey, United States

    I thank you all for your honesty, I was just about to throw my money out the window also.

    Luckily I read you reviews and would never, ever waste my time with this company.

    I can't believe after all these complaints the Better Business Bureau hasn't done anything about it. These are horrible business practices.

  • July 19, 2020 at 8:47 PM by an anonymous user from: Newport, Kentucky, United States

    it makes me sick to think I lost my money this way, I hope that other people will see this and run the other way... thank you and may "JESUS BLESS YOU" AND PLEASE DO NOT FALL FOR THIS!

  • July 19, 2020 at 8:34 PM by an anonymous user from: Newport, Kentucky, United States

    I got caught up in this too, and I lost $194.92. not a lot of money to some but for someone on S.S.D.I. it is a lot of money! I should have known better, but my wife was looking at this and I thought I could get this for her. now I am in a loss of money too...

  • July 19, 2020 at 6:04 PM by an anonymous user from: Toronto, Ontario, Canada

    The product appears to be a sophisticated marketing scam. The Blaux tradename does not appear to be real. The advertising is supported with fake online consumer reporting reviews (consumerreviewer.com), paid advertisements that appear to be journalistic articles but are written by the company itself, as well as a main website (blaux.com) which makes the company appear real, and that there is a customer relations function. I have requested a refund through their online site by following through a link that requests a refund, nothing happened. I emailed and indicated that I wanted a refund, and someone named Peter got in touch with me to offer me a further 20% off (which I declined). No refund materialized after 2 weeks. Nor was a refund of an additional 20% given.

    The marketing strategy for all of these products, is to get you to look at the product, offer 50% off for a short period, indicate that the product is readily available “NOW” on the website, and then the purchaser is placed into an order queue because the product is sold out or on backorder once it is purchased. Shipping during covid is blamed. For example, I wouldn’t have ordered it if there was an indication that it would not be available until September. Even now, if I follow through the invitation link on their website, the website indicates that inventory is available. Yet, I have not received a confirmation or tracking number. In fact, I believe that the “indicative” order dates are chosen so that the deadline to reverse or dispute the credit card charges passes by without delivery. Therefore if you wait to dispute the charge with your credit card company, they never actually have to pass on a tracking number or send a product to get your money. DISPUTE THE CHARGE AS SOON AS POSSIBLE.

    DFY, the marketer, is no doubt a fake company. Any of the links that you will click on will bring you to a product that looks timely, looks techy, and appears to be innovative.

    Similar products that are part of this scam usually have their own website. In addition to Blaux various versions of air conditioners, these websites cover Buzz-B-Gone (mosquito killer), Action Hero (a cheap minI sports camera), Mobile Klean (UV disinfectant), Range XTD (improves wireless internet signal), Starscope Monocular (a clip on telescopic lense for phone), KoreFocus (exercise aid), Innovo Deluxe (oxygen fingertip meter), InfinitiKloud (data storage), MindSole (shoe insert), Oshen Watch (step counter), Better than Zero (some kind of mask), Range XTD (internet booster), InfinitiKloud (data storage), MirrorCast (like a chromecast for the phone), NeckRelax (massager), Invisible Charger (charge phone from beneath a desk), KoreTense Bands (Exercise bands), TVFix Caster (like a Roku), Fever Patrol (ring that takes temperature), and TV Surf (free Roku). I am sure that there will be more fake products. These people should be investigated for massive fraud, but they are probably sitting tight in Hong Kong or Europe, letting the cash roll in. Usually these sites have an address or association with (1) Strong Current Enterprises LTD., Postbus 202, 6670AE ZETTEN, the Netherland (2) Suite 2201, 22/F, Chinachem Century Tower,178 Gloucester Road, Wanchai, Hong Kong (3) 80 River Street, Suite 5A, Hoboken, NJ 07030, USA. DO NOT GET SUCKED IN.

    • July 23, 2020 at 12:31 PM by an anonymous user from: Middleburg, Florida, United States

      I ordered last night. Got an email this morning, warning me about getting the insurance for $18. My reply to them was; let me see if I even like it first. My email confirmation shows it can take up to 30 days to be delivered. That was the red flag it's coming from China. It would cost a fortune to send it back. This happened to me before. I'm waiting for my bank to return my call to cancel paymen, if it's not to late.

  • July 19, 2020 at 4:53 PM by an anonymous user from: Baltimore, Maryland, United States

    I also fell for this product’s promises and have had the same experience as the many other reviewers from throughout the US and other parts of the world, whose comments are posted here. Still awaiting delivery after 6-8 weeks, got the same confusing messages about ‘finish your order’ but did not fall for that; tried calling Consumer Support, (a misnomer), even got a 2 cell phone calls from some guy saying he was my Blaux rep, left a,message wanting to sell me 2 more Blaux products. When I text him back a complaint about never receiving the portable ac product, I got no response but did get a text from a NikkI which was incomprehensible, saying nothing. I thought it a drafting mistake mistake from an address I did not recognize until I read in this collection of complaints, the same name Nikki, pops up. Maybe a coincidence.

    I am a senior and my money is tight, so it was not a casual expense. Unfortunately, I did not do necessary research ahead of time, but even then, there are so many fake companies and fake reviewers on the internet associated with promoting this company and its products, I doubt if I would have gotten the information I needed then. I am impressed at the breadth of what appears to me to be a scam. The internet is clogged with Blaux swamp conditioner ads (not their words) so they must employ a huge misinformation IT team. If they were legit they would have a Customer Support desk that functioned either by text and/or phone call exchange with customers, and they do not, as evidenced by the many complaints here. China is very sophisticated technically, and Hong Kong especially has decades of working commercially. So no excuse for the poor business practices. Actually, what worries me is that the authoritarian Chinese government knows what is going on in Hong Kong, especially in exchanges with other countries, and the idea that they would let this murky enterprise flourish, suggests there may be some benefits to them. Perhaps credit card numbers, bank account numbers? Weirder things have happened.

    A couple of other respondents have made two suggestions worth pursuing: 1)send our complaints to the FBI international fraud unit, and 2) a class action legal suit. Several have contacted the Better Business Bureau, but since the bbb seems not to have done any alert to the public about the shipping & delivery issues with this internet company, it does not seem particularly effective action. It maybe a relatively small loss of funds to some of us, but this company is amassing a huge amount of money off of us as a group, powerless as we feel and may be.

  • July 19, 2020 at 3:18 PM by an anonymous user from: Logan, Utah, United States

    About the only way to get a refund is to file a dispute with your credit card company. After waiting several weeks I finally filed a dispute with the credit card company. They gave me the credit back. When I contacted the Blaux support line again through chat they claimed that they had sent the refund but the credit card company was "holding" it because of the dispute and told me to remove the dispute. That may be true but unless you file a dispute you likely will never see the items you ordered or your money. This company is definitely a fraud.

  • July 19, 2020 at 2:56 PM by an anonymous user from: Punta Gorda, Florida, United States

    Thank you ALL reviewers for taking the time. I was just about to order this for a humid cabin with no A/C. It was hard to find a "review" site not sponsored by the company itself. Sorry you all got scammed, but your messages I'm sure will help others besides me.

  • July 19, 2020 at 1:44 PM by an anonymous user from: South Ozone Park, New York, United States

    This Company is the worse. I paid & still no a:c. It’s a disgrace & customer services give lame excuses. I paid for these a/c. I chose it because it sounded good. If I researched I would never have committed. There are other a/c out there and many of my friends already Tex’s them, I have to try & get my money but that will probably be a bust. I’m a senior citizen & I struggled to come up with that money. There ad sounded so good & all it was a bull. I’m sure that could care else about their consumers. This is a disgrace & this never happened to me. This Company cares nothing about the people who buy there products. This Company really sucks

  • July 19, 2020 at 10:45 AM by an anonymous user from: Chicago, Illinois, United States

    Blaux site is definately a scam. Its been over a month. No reply no confirmation. Total scam. Do not buy!

  • July 19, 2020 at 10:32 AM by an anonymous user from: Minnetonka, Minnesota, United States

    took my money, no product.

  • July 19, 2020 at 3:32 AM by an anonymous user from: Greater Sudbury, Ontario, Canada

    called 3 times for a order confirmation. never received email they are just there to take your money. a rip off company. let all your friends know about this site a scam

  • July 18, 2020 at 3:00 PM by an anonymous user from: Green River, Wyoming, United States

    Blaux is obviously a scam. I'll be talking to my credit card company Monday. We have little shopping where I live so I guess if I can't get it at the limited stores, I will do without. Fed up with online buying! Seems more often than not, buying online is too big of a risk. I could fill a page with the companies that I will never do business with, from having to shop online. Why doesn't the website get shut down? Reporting to BBB too. Needed the unit for my ten month old granddaughter! Swamp coolers work here in Wyoming, but only if you receive them when ordered.

  • July 18, 2020 at 2:40 PM by an anonymous user from: Glendora, California, United States

    Its a fraud scam!

  • July 18, 2020 at 2:38 PM by an anonymous user from: Glendora, California, United States

    Dont buy this fraud blaux! I got majorly ripped off they took my money but never delivered it! Its scam its a fraud save your money! Only buy items in person in stores! I reported blaux to bbb!

  • July 18, 2020 at 2:37 PM by an anonymous user from: Glendora, California, United States

    Dont buy this fraud blaux! I got majorly ripped off they took my money but never delivered it! Its scam its a fraud save your money! Only buy items in person in stores! I reported nlauxbto bbb!

  • July 18, 2020 at 1:05 PM by Hope1001 from: Mariposa, California, United States

    I ordered two AC units on 6/25/20 and today is 7/18/20 and I have heard nothing from them. I called today and asked that the order be canceled, and the gentleman said he could not cancel it even though he said the units would probably not ship for one to two weeks. This is a company that says you can return the unit after 30 days and get you money back, but their system does not allow him to issue a credit before the items are even shipped. He said I must contact my credit card company and get them to issue me a credit.

    When you call, they blame the slowness in shipping on the carriers. I would not order from this company again.

  • July 18, 2020 at 12:26 PM by an anonymous user from: Cincinnati, Ohio, United States

    Blaux and Dokicy are scams. I ordered blaux ac two weeks ago, haven't received ac yet. Sent several emails to them. I reported this to credit card representative.

  • July 18, 2020 at 12:10 PM by an anonymous user from: Hamilton, Ontario, Canada

    does this product work or is it a scam

  • July 18, 2020 at 12:02 PM by an anonymous user from: Show Low, Arizona, United States

    They stole 180.00 from me. I ordered one online and then a few days later they sent an email saying that I still had it in my cart and would I like to pay for it. Thinking I must have not clicked the right button I ordered again. Well that was over 6 wks ago and nothing has been sent to me. I wrote 8 emails and no response.

    I called their tol free number and what a run around. They send you to customer service for help and then the phone switches you over to take a survey as to whether or not your problem has been resolved.

    Then immediately whether you click the yes or the no you are cut off. Tried this a number of times

    This whole operation is a scam and I would really like my hard earned money back

  • July 18, 2020 at 11:39 AM by an anonymous user from: San Antonio, Texas, United States

    I did find it on Amazon.com. No idea about validity of product.

  • July 18, 2020 at 8:51 AM by an anonymous user from: Bradenton, Florida, United States

    Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam!

  • July 18, 2020 at 6:41 AM by an anonymous user from: Hixson, Tennessee, United States

    I wish I had read the reviews before I wasted money on one. I have also not received any info saying my unit is on the way. I wish whoever was in charge of the internet would take them off. As a side note, if there is no company address and phone number easily acceptable, it is probably a SCAM!

    Joe

    Tennessee

    • August 5, 2020 at 2:10 PM by an anonymous user from: Allenton, Wisconsin, United States

      Stupid me did the same thing. I ordered this stupid thing 2 months ago and never received any word from them. They took the money. I got now unit (s). Yes. I bought in for 2 units. UGH!

  • July 17, 2020 at 11:19 PM by an anonymous user from: White Plains, New York, United States

    I order 3 portable AC’s along with 3 batteries on June 12, 2020 (the invoice confirmation and debit card charge was emailed quickly) and was told in the invoice it could take a while for delivery due to COVID-18 but, should be received within 30 days. After 21 days I ordered 3 other products. When 31 days went by, I tried their “support office”. After I called, emailed and texted, and still not received the products or a returned call, I decided to send this review.

  • July 17, 2020 at 5:05 PM by an anonymous user from: West Roxbury, Massachusetts, United States

    I ordered a Blaux AC for $213.00. I was told on the confirmation email that I would receive it in 30 days and I did. However, it did not work as advertised. I immediately responded with an email indicating my dissatisfaction with the product and I asked what I needed to do to return it. I received no response, instead I received another AC in the mail a few days later. I sent another email and was rewarded with another AC. Now I have three (3) Blaux Portables that do not work. At this point I elected to involve my credit card company. I'm waiting for them to complete their investication.

    I agree with all that this is truly a scam!

    • August 1, 2020 at 11:26 AM by an anonymous user from: Milford, Connecticut, United States

      we also ordered two ac conditioners on June 12, 2020, and despite three calls to Customer Service, they have not arrived by August 1st. Does anyone know who to complain to next?

  • July 17, 2020 at 3:24 PM by an anonymous user from: Borger, Texas, United States

    I ordered the Blaux portable AC on June 29th, of which the money was taken out of my account immediately. After reading all the reviews and understanding this to be a possible scam, I cancelled immediately, but the money has not been refunded. I have tried to contact Blaux repeatedly but have not been able to get ahold of anyone. Has anyone had any luck getting in touch with anyone from Blaux? Is there not anyway to stop them from doing this to others.

    • July 17, 2020 at 9:27 PM by an anonymous user from: Tucson, Arizona, United States

      They are also selling them on Amazon. I wanted to buy one. Is it the same that you will

      never get and a scam. Does anyone know?

      • August 10, 2020 at 6:56 PM by an anonymous user from: Scottsdale, Arizona, United States

        I bought thru Amazon and have received nothing 5 weeks later.

  • July 17, 2020 at 2:37 PM by an anonymous user from: Salem, Oregon, United States

    Ordered on 6/27. Product shows delivered but did not receive item. Sent several emails to customer service and tried to phone but the company is not taking phone calls. The tracking information is in Chinese and is worthless. My recommendation is to save your money and never, I repeat never order from this company as I believe it is a scam.

    Robert McMillan

    McMinnville, Oregon

  • July 17, 2020 at 1:57 PM by an anonymous user from: Wayne, Pennsylvania, United States

    ordered on july 7...no confirmation no. or email...can't even find a good phone no. to call...did email if that is really their email address...but sure enough they charged my credit card

  • July 17, 2020 at 12:46 PM by an anonymous user from: Woodstock, Connecticut, United States

    Ordered on June 16th and no response to my emails or calls!

    • August 2, 2020 at 1:50 PM by an anonymous user from: Darien, Connecticut, United States

      I also live in CT. I have had the same problem., ordered 2 of them July 7th. they charged my account July the 8th. I have heard nothing from them except emails in the beginning to see if I wanted to buy any thing else.I unsubscribed from them. I emailed them 3 times last week no response. Called them on Friday. Answering machine! After pressing a few of the buttons I was prompted to do, I was asked for my order number which I gave. Phone went dead. I now have sent another email Totally disgusted! Does anyone have any suggestions to whom we can call to complain? Thank you.

  • July 17, 2020 at 11:40 AM by an anonymous user from: Albuquerque, New Mexico, United States

    I ordered the Blaux portable A/C on June 11, 2020, and although charged my credit card, I have never received any confirmation or response to any of my emails. I actually reached someone on telephone number I located and was told it would be shipped last week and I would receive a tracking number but as of today july 17th, I have received nothing. Has anyone actually received the A/C?

  • July 17, 2020 at 9:31 AM by an anonymous user from: Englewood, Florida, United States

    I actually received the "ac" on the 13th and it is not an air conditioner (that's what ac is short for!) it is a humidifier. Florida has a tropical climate, plenty of humidity so not what I needed or expected. I have sent Blaux an email advising them that I am returning this product and why. Also, repeated this on their chat page.

    Their customer service leaves a lot to be desired..slow, unresponsive and their on line description is misleading.

  • July 17, 2020 at 8:08 AM by an anonymous user from: Duncan, Oklahoma, United States

    I also ordered in June 2020 Have tried to get update on my order with no response. Now July 16 I am also canceling my order

  • July 17, 2020 at 7:00 AM by an anonymous user from: Orlando, Florida, United States

    On 06-30-2020 I placed an order, paid $78.94, next day got an e-mail saying my order was still open, thank God I ignored it. As of today July 17, 2020 I have not heard from them or received my merchandise. I have sent e-mails but they do not respond.

    • July 17, 2020 at 8:03 AM by an anonymous user from: Indianapolis, Indiana, United States

      I placed an order over a month ago my card was charged over $90 altho I was suppose to get the portable AC at half price. I have reached out via email and to date no response. I suspect a scam.

  • July 17, 2020 at 12:11 AM by an anonymous user from: West Beach, South Australia, Australia

    13-07-2020, I paid for one Blaux portable air conditioning unit and a spare filter $147.25 and $22.31 AUD.

    Over the next few days I received three email, the first starting with “your order is still open, finish it” the other two messages read “your cart is about to expire”

    Foolishly I assumed the bank transaction had failed.

    15-07-2020, I follow the prompts and unwittingly pay again this time $148.89 and $22.56 AUD.

    At this stage I finally check my online bank records and discover both payments went through, I figure this is an honest mistake and try to phone Blaux, goes through various prompts before they just hang up on you.

    On the same day I send an Email to “support@buyblaux.com” this to date has never been answered.

    14-07-2020 I resort back to Blaux Facebook advertising, at this stage reading the feedback, I am definitely starting to have concerns, a lot of very negative feedback, no resolutions, after a generic response from Blaux, it finally seems I am talking to someone, however they aren’t really reading my emails, as they ask for information supplied in the original post, eventually they stop responding.

    16-07-2020, I start another post informing any potential buyers to beware, Blaux respond saying they had in fact replied to my previous post & they had, but only after I started a new post warning people about them.

    They promise a refund of one of the purchases, I assume they will then also supply the other order, but I am doubtful on both occurring, but one step at a time, I request proof of the refund that they assure me will be reflected in my bank statement within a few days.

    This is the so called “proof” they supplied

    HI there! This is Nikko and I am glad to help you. Here are your refund details for reference on your end.

    Order Number: 113481949

    Blaux Portable AC Gen 1 Water Curtain

    Jul 11, 2020 - 7:54am

    Refunded

    $14.99

    Order Number: 113481386

    Blaux Portable AC G1

    Jul 11, 2020 - 7:51am

    Refunded

    $98.94

    Obviously this proves nothing, so I once again request an actual transaction refund receipt be sent to my email address.

    Still nothing and once again Blaux has stopped replying to my messages.

    17-07-2020, I am writing this message, I will post this daily with any updates until the issue is resolved

    (1) refund received

    (2) other items ordered and payed for received

    • July 17, 2020 at 12:58 PM by an anonymous user from: Springfield, Virginia, United States

      just do a dispute on your credit card - then it is their problem

    • July 17, 2020 at 6:34 AM by an anonymous user from: Chicago, Illinois, United States

      do not ever order anything from blaux. In the us they do not have an address or an actual regular phone number. It is a toll free number. I get a message saying that due to the corona virus shipping has been slow and another time I called and it said I will be on hold for over 10 minutes. Blaux is in hong kong China. Stay far away from this company they promote other products. Get a hold of someone in government that you did not get product and they should hopefully help you. Also do homework about these products of where thdey are made and about the company.

  • July 16, 2020 at 11:42 PM by an anonymous user from: Kingston, Ontario, Canada

    It has been close to a month since I ordered one of these so called portable A/C'S and I have not had a reply. To be on the safe side THIS ORDER WILL BE CANCELLED!

  • July 16, 2020 at 9:58 PM by an anonymous user from: Westcliffe, Colorado, United States

    I want to know where my Bluax cooler it's been a month. If I don't hear something I'm going to get my money back from credit card.

  • July 16, 2020 at 9:54 PM by an anonymous user from: Westcliffe, Colorado, United States

    I want to know where my cooler is it's been a month.

  • July 16, 2020 at 5:47 PM by an anonymous user from: Yorba Linda, California, United States

    This company is running a scam. They are unable to ship product probably because they have no product to ship. I finally had to file a complaint with Mastercard to get my money back! Don't waste your time.

  • July 16, 2020 at 11:28 AM by an anonymous user from: Bremerton, Washington, United States

    Looks like a mini-Swamp Cooler (Evaporative Cooler) to me. Which means if you live in high humidity area it won't work at all. The less humidity in the air the better it will work...

  • July 16, 2020 at 4:35 AM by an anonymous user from: Gilroy, California, United States

    Besides the fact that nearly everyone here agrees this is a scam, I also noticed that websites like MarketWatch and yahoo finance wrote articles promoting and linking to the Blaux website. Are these a**e-holes in on the scam as well?

    • July 16, 2020 at 2:21 PM by an anonymous user from: Shinnston, West Virginia, United States

      I went to what I believed was a repeatable site to do research about the product. From there I was directed to Bluax site. Either they are apart of this or something else is very fishy. I've made contact withy bank and reported them. Hopefully, they are found and prosecuted.

  • July 16, 2020 at 12:18 AM by an anonymous user from: Columbus, Ohio, United States

    Well, sad for me, I knew exactly what I was ordering, and pretty much knew the most that could be expected from a simple water cooler. If you are in a small enough room, as in my case, if the bogus AC (not an AC) did anything, if the room temp is 80 degrees, the unit might be able to blow 70 degree air. In my 10x12 space,70-75 air temp works for me.

    I'm not prepared for nothing to arrive. Thankfully, I only ordered 1 unit.

    Several years ago, got scammed and I got so mad I called the FBI. They have an Internet Fraud division and this seems International in scope. If enough people complain at once, maybe they would shut down any US based operations and complaining to any Inet service that takes their Ads, no more would get scammed. As for our money? I'd take killing their business as getting even.

  • July 15, 2020 at 10:40 PM by an anonymous user from: Deerfield Beach, Florida, United States

    Ordered mine on June 6th with the same promise in the confirmation that a tracking number would be sent, but NADA; nothing! Paid with PayPal and will have to take it up with them. This sucks. There is a sucker born every day! looks like there are a bunch of us on here.

    • July 29, 2020 at 10:56 AM by an anonymous user from: Baltimore, Maryland, United States

      It's the same situation with me. I ordered and paid immediately. Its been 2 months! No word! I see that they have removed the notice on their site that states"Due to COVID-19 there may be delays in delivery". So, where are our orders?

    • July 16, 2020 at 6:13 PM by an anonymous user from: United States

      The sad part about it is I'm CS for the postal service and have been taking so many calls since Covid-19 about people expecting to receive freezers, sewing machines, large exercise equipment, etc. but basically some things that the postal service probably wouldn't deliver and I've been enlightening them that it's a scam... It's a scam...It's a scam... I can't believe I fell for this. Even sadder is that the people tell me that PayPal closed their case. I've never had to file a case w/PayPal... Usually, the tracking number is addressed to another address in their exact city, state, and zip so it appears delivered correctly and the only person to get something delivered received socks instead. I only felt comfortable because I paid thru PayPal.

  • July 15, 2020 at 7:32 PM by an anonymous user from: Arlington, Texas, United States

    scam alert, too good to be true. Sorry to the people who fall for these scams. Always do a google search 1st.

  • July 15, 2020 at 6:46 PM by an anonymous user from: Atlanta, Georgia, United States

    I ordered a unit 6/28 have sent several emails and tried to chat and call. No response to anything and they charged my credit card.

  • July 15, 2020 at 6:13 PM by an anonymous user from: Liberty Hill, Texas, United States

    I don't know anything about this company. I ordered the wearable one over a month ago and I never got a confirmation email or receipt. I have emailed the company several times and I can't get a response. I wouldn't buy this unit, I think it is a scam.

  • July 15, 2020 at 5:28 PM by an anonymous user from: Mountain Top, Pennsylvania, United States

    There is nothing new about this type unit. In fact, it's quite old. Google swamp coolers. I lived in the Nevada desert from 1969 to 1971 and because the humidity is so low drawing water through filters causes evaporation and evaporation is a cooling process. Think of how when you blow on your sweaty arm and how that feels cooler. In the environment in which I lived it worked perfectly. But in a normal or high humid climate you are wasting your money. Think about how putting moisture in a room in the winter makes the room feel warmer. That is what you will be doing in a humid climate. Buyer beware.

  • July 15, 2020 at 5:09 PM by an anonymous user from: Danville, California, United States

    This is a scam. These people may or may not be an American company. They have no phone number. Cancel payment while you can.

    • July 16, 2020 at 6:09 AM by an anonymous user from: Marion, Arkansas, United States

      This is FRAUD! I never checked out. They sent 2 emails that I hadn't checked out. I never replied and they charged and supposedly sent it anyway. We need a class action lawsuit.

      • July 18, 2020 at 2:11 PM by an anonymous user from: Green River, Wyoming, United States

        Perfect Idea! Ordered one AC unit 6-25-20 and received confirmation right away. When I had allowed more than the 14 days they said it would take to receive, I was told to call back the 17th if I hadn't received the shipping information. Tried to call and got recorded response to "Chat" as they are too busy to take calls. Class Action Lawsuit sounds good to me! Calling the credit card company. We live in a remote area and are subjected to buying online, and being ripped off. Afraid my credit card company is going to make me start paying for their cards!

  • July 15, 2020 at 2:42 PM by an anonymous user from: Louisville, Kentucky, United States

    Where are my d**n portable air conditioners

    • July 15, 2020 at 4:04 PM by an anonymous user from: Greenacres, Washington, United States

      They told me shipping is slow because of covid 19. can't figure out how that makes a difference. think I have been scammed :(

      • July 15, 2020 at 9:05 PM by an anonymous user from: Omaha, Nebraska, United States

        I got mine after 5 weeks. hang in there. it is coming

        • July 16, 2020 at 6:55 PM by an anonymous user from: United States

          Thank you for the glimmer of hope. I'm at 4 weeks and 2 days and feeling foolish.

  • July 15, 2020 at 2:25 PM by an anonymous user from: Portland, Oregon, United States

    It looks like I am living the same old story. I have now waited 35 days for my three units. No tracking, no response, the phone number is useless and I am beginning to feel like a fool. Sure, they get their money immediately, while we wait indefinitely. They continue to sell these through their aggressive ad campaign and can't deliver what has been sold. There is no customer service! Don't order until you are sure that Blaux has gotten its act together!

  • July 15, 2020 at 1:59 PM by an anonymous user from: ‘Aiea, Hawaii, United States

    Ordered my product on June 1st and it is now July 15th and did not receive my item yet. I tried emailing them but they do not respond. I tried calling them but a recording says they will notify me when they ship it. Says they are having problems with this Covid 19 pandemic.

    • July 18, 2020 at 2:13 PM by an anonymous user from: Green River, Wyoming, United States

      And they have the nerve to continue to send me more ads for their roducts! I have responded on their offers... I let them know I need what I already ordered not more offers of other products they don't intend to ship.

  • July 15, 2020 at 1:54 PM by an anonymous user from: Indianapolis, Indiana, United States

    When are you shipping my A.C. Unit I order it the 20th of June

  • July 15, 2020 at 1:03 PM by an anonymous user from: Paonia, Colorado, United States

    Ordered in June also and have received nothing but a charge for 98.94 on my debit card. Is anyone getting anywhere getting a refund?

    • July 30, 2020 at 1:28 PM by an anonymous user from: Jewett City, Connecticut, United States

      After 3-week wait and reading all the negative reviews I requested a refund. In their defense, they did refund 98.94. Felt foolish and should know better.

    • July 15, 2020 at 1:57 PM by info

      Open a dispute with your bank.

  • July 15, 2020 at 11:59 AM by an anonymous user from: United States

    This is a total scam. As noted above they will not contact you back after several request via email. Also the best customer review site with all the rave reviews in a company out of the Netherlands and they too are listed as a scam company.

    Such a sad thing to have fake companies use fake review companies to scam consumers.

  • July 15, 2020 at 11:17 AM by an anonymous user from: United States

    I ordered the Blaux portable AC on 6/25/2020. I called yesterday to find out the status and the lady told me they were back ordered and I will not get it until about the 3rd week in August but y'all show comments where customers got theirs quick. I really need this bad for my husband. I wish there was some way to get it quiker.

  • July 14, 2020 at 11:27 PM by an anonymous user from: Banning, California, United States

    I live in the desert and bought two Blaux Portable A/C on a special offer. One came, I tried it and sent an email to return it. The other came many days later. They do no get cool and work no better than inexpensive portable fan.

    Blaux will not answer my emails.

  • July 14, 2020 at 4:53 PM by an anonymous user from: Millersville, Maryland, United States

    I ordered three units. It has been a month. I called the 800 # and was told not to call. then when prompted to enter my order # I did, and the auto attendant said she would have to get me to customer service. "one moment please" then the survey came on. "was your problem resolved today?" What a joke.

    I wish I had read these comments before giving this company $200. This is an absolute SCAM!

    I don't know if I can get a refund from my credit card company, but I am going to try.

    DO NOT BUY THIS PRODUCT!

    • July 15, 2020 at 2:30 PM by an anonymous user from: Ashburn, Virginia, United States

      Same thing happened to me. I am reporting to BBB

  • July 14, 2020 at 4:43 PM by an anonymous user from: Westport, Connecticut, United States

    I would like to return my Blaux Portable AC but cannot get a reliable phone number or email. I'm in the States. It was delivered to me from DFO, 416 Hamburg Turnpike, Wayne, New Jersey 07470 but can't find them either. Does anyone have a clue how to return this little fan for refund.

    Arlene

    • July 16, 2020 at 4:08 PM by an anonymous user from: Banner Elk, North Carolina, United States

      Phone number I have is NJ 609-414-7087. Email address is support@buyblaux.com. You will only get a recorded message at phone number, and they don't reply to the emails either. Scan for sure. Contact your credit card company and report the. I just did and card company are crediting my charge for now and looking into scam. Good luck.

  • July 14, 2020 at 1:57 PM by an anonymous user from: Walnut Creek, California, United States

    I too ordered the product on 6/13 and have yet to receive notice that it shipped. Site says to allow 30 days for shipment. Sent several emails but no response for update on shipment. Looks like it is a scam.

    • July 14, 2020 at 3:30 PM by an anonymous user from: Gainesville, Florida, United States

      same as you! still have not received it and emails now keep getting sent back to me as undeliverable. When I ordered it, it said made in USA, and last week, I saw it advertised in MSN news that it was made in Hong Kong which gave me immediate caution. I emailed them again and since then have been getting a lot of spam in Chinese and others.; at least 25 spam messages a day. What BBB do I report the company to? very unhappy

    • July 14, 2020 at 2:14 PM by an anonymous user from: Arlington Heights, Illinois, United States

      Well the same thing has happened to me! Any recourse?

      • July 14, 2020 at 2:47 PM by info

        Open a dispute with your bank to have your money refunded.

  • July 14, 2020 at 12:56 PM by an anonymous user from: Clermont, Florida, United States

    Placed order with blaux on 6/13/20

    After repeated request by mail, phone, email

    No response or product as of this writing 7/14/20

    Blaux is a scam

  • July 14, 2020 at 12:31 PM by an anonymous user from: St Louis, Missouri, United States

    Took seven weeks but did receive the two wearable neck units. Total waste of money. Nothing but two very small 3-speed fans blowing through 2 small holes.

  • July 14, 2020 at 11:54 AM by an anonymous user from: Philadelphia, Pennsylvania, United States

    thanks for reviews I WILL NOT ORDERING FROM TIS COMP.

  • July 14, 2020 at 10:21 AM by an anonymous user from: Houston, Texas, United States

    I ordered my unit on June 13Th, they immediately charged my card for $98.94, explaining that they were so backed up but I would soon be receiving a tracking number so that I could tell where my shipment was at ... I have yet to receive anything at all only my inbox is flooded daily with more offerings of devices from the same company. I have emailed them four or five times I also called the customer service number which did not work at all... Guess it’s time to call the bank and call my credit card company and have them remove the charges because I never received anything from them nor have they bothered to communicate with me whatsoever!

    • July 14, 2020 at 12:46 PM by an anonymous user from: Seattle, Washington, United States

      I have tried to contact them too. And I am concerned as well. It does say on the email receipt that the order takes up to 30 days to be mailed. Because they are backed up. But, Now...I just don’t feel confident that I will really receive my order. It’s concerning when you can’t talk with anyone via phone. They don’t respond to emails. Plus...on the email receipt, it looks like it is coming from Hong Kong. I wish I had known that before I made my purchase. Otherwise I would not have done it. I prefer to buy within the U.S.

      I think I will have to call my bank as well.

  • July 14, 2020 at 10:12 AM by an anonymous user from: Yakima, Washington, United States

    Same here. They sent a tracking number and stated it was mailed July 2, 2020. It's now July 14 and still no AC, and the tracking number is a phony. Reporting this to my credit card company and the BBB.

  • July 14, 2020 at 10:05 AM by an anonymous user from: Richmond Hill, Ontario, Canada

    I made an order on July 9 based on the ad that indicate there was availability

    Checked their website which shows 'on back order'

    Tried contacting seller - email and phone - NO RESPONSE!

    Contacted my credit card company for reversal/ cancellation, once order is on my credit card statement they can pursue a cancellation/ refund process - no guarantee

    In situation like this, I would be wary of making any purchases

    Buyer Beware!

    1. Do not depend on your credit card company for assistance!

    2. Web site has a chat line that does not work. Totally useless!

    3. Phone numbers do not work! Waited over 30 minutes. No response

    4. Customer support is?

    5. Any offer of further discounts mean losing less money

    I should have checked for other reviews about item/ seller - not the standard reviews

    Thanks

  • July 13, 2020 at 9:47 PM by an anonymous user from: United States

    I ordered online on June 6. My credit card was charged and I still haven’t received anything. I have sent several emails and still no response. Don’t order from these people!

    • July 14, 2020 at 11:45 AM by an anonymous user from: Franklin, Tennessee, United States

      Same here! I ordered back in June. They charged my card but NO response. They won’t respond to emails and you can not reach anyone by phone. Do NOT order from this company

    • July 14, 2020 at 10:05 AM by an anonymous user from: Birmingham, Alabama, United States

      Ordered mine June 9th have tried to call but they will not take any calls

    • July 14, 2020 at 8:12 AM by an anonymous user from: Longs, South Carolina, United States

      have your credit card deal with it

  • July 13, 2020 at 1:58 PM by an anonymous user from: Auburn, Washington, United States

    Please tell me why you have charged my c.card and I have nothing from you?

    It was charged 6.12.2020 $98.94 and 6.19.2020 $27.99.

    This was a mastercard

    Betty A D.

  • July 13, 2020 at 11:05 AM by an anonymous user from: Phoenix, Arizona, United States

    This is what their website says regarding how the A/C works:

    The device works as an ionizer, purifying the air you breathe. By electronically charging a the environment’s molecules with negatively charged ions, you help eliminate traces of harmful airborne bacteria and particulate matter. The dual fans and changeable filters prevent these contaminants from getting into your lungs.

    I know a bit about heating and cooling as well as newer technologies. Their description doesn't include anything about how the cooling works. An ionizer has nothing to do with cooling. If it is working as a swamp cooler you need a lot bigger one than this to do any good.

  • July 13, 2020 at 10:43 AM by an anonymous user from: Boynton Beach, Florida, United States

    Ordered neck A/Cs on May 29,2020 and got charged same day. It is now July 13, 2020. No shipment, no word on shipment and unable to reach the "company." It is odd that the company is in Hong Cong and uses a Netherlands IP address. My opinion is SCAM!

    • July 16, 2020 at 6:43 PM by an anonymous user from: Grass Valley, California, United States

      It's not an opinion. It's a fact that this is a SCAM!

  • July 13, 2020 at 10:06 AM by an anonymous user from: Englewood, Florida, United States

    Ordered this "ac" on June 6, 2020. Finally received an email that the product had been sent on July 2. Tried the tracking # but it was not available and therefore could not be tracked. This is a scam. Don't order or have anything to do with this company.

  • July 13, 2020 at 9:15 AM by an anonymous user from: Baton Rouge, Louisiana, United States

    This is NOT an A/C unit; it is what we call in South Louisiana a "swamp cooler". It is simply a fan that blows air over a wet surface. You are paying $90 for a plastic fan, a pan on the bottom that holds water, and a simple paper type filter. Very misleading advertising.

    This is typical of Chinese companies who have no US presence or Customer Service, charge the credit card immediately, and then take weeks if not months to deliver. Once the credit card is charged you will not be able to cancel the order; they provide a "shipping number" but do not deliver the package to a US shipper for weeks or months.

  • July 13, 2020 at 5:48 AM by an anonymous user from: United States

    Bought on June 6th, charged my credit card immediately. In mid June emailed customer service twIce to attain status and received no reply. On June 17th after reading similar complaints I emailed them and asked they cancel the order, no reply. On July 1st they sent me an email saying the item was shipped and gave me a USPS tracking number. 10 days later the tracking number says USPS is still waiting for the item. I advised my credit card company that this is a SCAM and I have a provisional credit while they investigate. Save yourself the headache and don’t buy from them.

  • July 13, 2020 at 2:06 AM by an anonymous user from: Parrish, Florida, United States

    HI Yes a SCAM for sure. The company charged me 2 times for the produce without my ok and then charged me for other parts to it without my OK again. I bought with PayPal and got all my money back in 30 days. Do NOT BUY from this company. You will never receive anything from them.

    Craig D. V. in Florida

  • July 12, 2020 at 1:58 PM by an anonymous user from: Virginia, United States

    I bought the cooler and a spare filter. Never got anything. This is a scam. Check their ads, they claim made in USA. Started checking and found if they exist at all they are in China. I tried numerous times to get in touch with them. No reply to any, all you get is a link to a site that says your order is on backorder. PLEASE, SAVE YOUR MONEY, THIS IS A SCAM.

    • July 12, 2020 at 5:26 PM by an anonymous user from: Bel Air, Maryland, United States

      Always Remember NOTHING GOOD EVER COMES FROM CHINA! THE VIRUS AND PAST VIRUSES SHOULD BE PROOF!

  • July 12, 2020 at 12:53 PM by an anonymous user from: Okatie, South Carolina, United States

    We also purchased the AC with Blaux charging our credit card and never sending us the device. They are a SCAM, stay away!

  • July 12, 2020 at 10:17 AM by an anonymous user from: Tacoma, Washington, United States

    I purchased. Blaux took my money and never shipped the item to me. So many others are saying they’ve had the same experience. Don’t buy this product. I’m surprised they are still being allowed to advertise this.

    • July 12, 2020 at 7:05 PM by an anonymous user from: Valley Village, California, United States

      Hi, Just wondering did you ever get your money back? I bought 2 June 25th., never heard from them about my shipment. Send an email to customer service, but not response.

      • July 16, 2020 at 6:45 PM by an anonymous user from: Grass Valley, California, United States

        It's a scam. They won't refund you. The only way to get your money back is to contact your bank and ask for a dispute!

  • July 12, 2020 at 8:05 AM by an anonymous user from: Los Angeles, California, United States

    Thank you all for your comments - you just saved me from ordering it! Something should be done to get the ad taken down or the media should bring it to the attention of would-be consumers. Stay well and be safe all.

  • July 12, 2020 at 6:50 AM by an anonymous user from: Lewisville, Texas, United States

    Scam, Scam, Scam and Scam

    • July 12, 2020 at 7:27 PM by an anonymous user from: Boynton Beach, Florida, United States

      Has anyone contacted their state attorney general, and the attorney general of the state this company is operating in?

  • July 12, 2020 at 1:18 AM by an anonymous user from: Daytona Beach, Florida, United States

    has anyone been declined after putting all info in? I tried 2 cards declined both but I know I have the money in acct. but now they have all card info.

    • July 13, 2020 at 6:08 AM by an anonymous user from: Ottawa, Ontario, Canada

      I hope you called your bank and ordered a new card... Thank you for sharing, I almost ordered one!

  • July 11, 2020 at 8:13 PM by an anonymous user from: McKinney, Texas, United States

    I placed an order over 5 weeks ago. I received a "ship by" date of August and more recently, after re-inquiring, another date of late September. Never received a confirmation order # and my email questions go unanswered. Feel I have been totally scammed and now trying to figure next steps to get my $$$ back. How/Why does our internet let these international scammers in? Pretty confident there's a class action lawsuit in the near future and count me in.

    • July 12, 2020 at 7:09 PM by an anonymous user from: Valley Village, California, United States

      Hi, let us know if you can actually get your money back. I have been waiting for the portable air conditioner since June. No response.

    • July 11, 2020 at 9:47 PM by an anonymous user from: Columbus, Georgia, United States

      If you paid with it with PayPal, a Credit Card or a Debit Card. You need to file a claim on it quickly because they are going to ship you some kind of garbage. All payment companies hold the money but release it as soon as you receive the item. Though, some do not and you can file a claim ASAP.

  • July 11, 2020 at 5:17 PM by an anonymous user from: Irvine, California, United States

    Blaux service is a hoax. They say they will ship and deliver within 14 days. Now at 30 days and after calling them they say it is a 4-8 week delivery period. If I'd known that I wouldn't have ordered them. Then tried to get a refund and the service lady hung up on me.

    Don't buy this product if you need something in a timely manner. Total prop

    aganda.

  • July 11, 2020 at 4:27 PM by an anonymous user from: Petoskey, Michigan, United States

    TOTAL SCAM. Ordered 3 units at $224. Account debited on 6.5.20. No word or response until 7.10 when I received one unit. It is a swamp cooler, not an air conditioner. Tried to cancel my other two. No response. No return info in package. Guess I should have listened to my mother when she said, "If it sounds too good to be true, it probably is," P****d. And hot!

    • July 12, 2020 at 7:15 PM by an anonymous user from: Valley Village, California, United States

      Thank you for your warning, but to late I ordered two and did not receive them. Hope we will be able to get our money back.

    • July 11, 2020 at 9:52 PM by an anonymous user from: Columbus, Georgia, United States

      File a claim with PayPal, your bank or credit card company. It's a tedious project and I just filed a Paypal resolution against these Chinese scum. That is where this scam is from. Good Luck.

  • July 11, 2020 at 2:16 PM by an anonymous user from: Pasadena, Texas, United States

    DO NOT BUY ANYTHING FROM THIS COMPANY-IT IS A SCAM BUSINESS. I ordered a Blaux portable air conditioner from them, which, at over $70 seemed a bit expensive for what it was, but sounded really cool. BuyBlaux.com sent me something, but not the item that I had ordered. Instead, they sent me a very tiny, cheap, little, plug in air filter gadget that looks like something you might find at a dollar store for about $5. I attempted to contact this company at the support email address that they had sent to me in order to complain and to correct the situation, but after multiple attempts, I never heard back from anyone at this company. I disputed the charge with my credit card company, and my credit card company made me cancel my credit card and get a new card with a brand new account number and verification information, since BuyBlaux.com is clearly a scam company that many other people have had problems with. Now I have to change all of the billing/charge information on all of my bills that are on auto-charge to my credit card. What a pain in the a*s! DO NOT BUY ANYTHING FROM THIS COMPANY, OR ELSE YOU WILL REGRET IT, I PROMISE YOU!

    • July 13, 2020 at 6:13 AM by an anonymous user from: Ottawa, Ontario, Canada

      Thank you, I almost purchased one...

  • July 11, 2020 at 1:45 PM by an anonymous user from: Kyle, Texas, United States

    I have noted on line, that Blaux is a China Based company! They also have a "Bad Rating" of 100%! DO NOT do business or purchase from this company! The company is NOT legit nor is the product! DO NOT do business with China or the Chinese, remember, they are the case of the Covid-19 pandemic and are responsible for people sick and dying all over the world, also the children and babies who have died as well!

    • July 12, 2020 at 7:21 PM by an anonymous user from: Valley Village, California, United States

      Thank you for your warning! Bless you! To late I already brought it, with no response!

    • July 11, 2020 at 3:18 PM by an anonymous user from: Redmond, Washington, United States

      Sure, I’ll take your word for it, Kyle from TEXAS. LOL.

  • July 11, 2020 at 11:38 AM by an anonymous user from: Live Oak, Florida, United States

    I ordered two neck fans back in May for my son who works outdoor in the heat. I pay using paypal with 99% of what I buy because they will refund you if there is a problem. So after waiting all this time and trying to email the company which will not go through I put it on paypal to resolve. They attempted to contact the company with no luck so they ruled in my favor and refunded my money. Your best bet so hopefully you don't lose your money is to set up a paypal account. Too bad because they look like they have some cool products if they were real. This is the company that is supposed to send it. Strong Current Enterprises Limited: 68308, G/F Kowloon East Building, 12 LeI Yue Mun Road, Kwung Tong, Hong Kong.

    I realize anything coming from these countries can take up to two months but they could also respond to your emails which they do not.

  • July 11, 2020 at 10:12 AM by an anonymous user from: United States

    I feel the same way. I have ordered 2 units but I get the run around that tells me it will take 3-4 wks to be deliverd to me. You cant send them an email because it comes back to you telling you that it can't be deliverd because it is on a loop and it can't find the address do to the server has a missconfiguerd settings making it a loop. I even got a text message and sent one back and the number that it supposed to have come from was not a working number. Needless to say as all of us that have been sucked into this scam I don't know about you but I'm p#%!ed off. But I know as I have read they wont refund your money back to you. And for the record if you where to think about it it did tell you tgat you need to put it by an open window making it "NOT" an ac unit but with the water that you put in it, to me makes it a "MinI Water Cooler" not an actuale ac unit.

    • July 11, 2020 at 12:15 PM by an anonymous user from: Oxnard, California, United States

      Me too. order 6.20.2020. Contacted my credit card company to alert and get a credit.

    • July 11, 2020 at 12:00 PM by an anonymous user from: Oxnard, California, United States

      I am encountering the same difficulty. No shipping information. No person-to=person contact. And texting to attempt to sell me some other product. ;~(

  • July 11, 2020 at 9:22 AM by an anonymous user from: Valencia, California, United States

    I ordered and paid for this product 6/10/20. I have not received anything. I constantly email them. I got a vague reply that it can take 30 days due to high demand etc.etc. Phoning is a waste of time. This is probably a scam.

  • July 11, 2020 at 8:01 AM by an anonymous user from: Saint Johnsbury, Vermont, United States

    DON'T BUY - MAJOR SCAM!

    Blaux is a total scam. Took my money, aborted/cancelled my order without notice or reason and refuses to refund my payment.

    • July 11, 2020 at 9:35 AM by an anonymous user from: Worcester, Massachusetts, United States

      Yeah me too, purchased on 7/5/20 and still nothing tried to go to there web site its non-existent. I'm very p****d.

      • July 11, 2020 at 11:42 AM by an anonymous user from: Live Oak, Florida, United States

        So you are fussing after only a few days?

  • July 11, 2020 at 4:10 AM by an anonymous user from: Port Colborne, Ontario, Canada

    Order date Jun 17, 2020, 5:05 AM and still have not received my 4 units.

  • July 10, 2020 at 11:49 PM by an anonymous user from: Indianapolis, Indiana, United States

    When are we going to get my blaue A.C unit?

  • July 10, 2020 at 9:02 PM by an anonymous user from: Rocklin, California, United States

    The fact that water must be added to this device it would seem to be operating more like a swamp cooler, rather than a true air conditioner. If it acts as a swamp cooler, a lot of humidity will be experienced, particularly in areas that are not low in humidity.

  • July 10, 2020 at 6:22 PM by an anonymous user from: Madison, Wisconsin, United States

    Has any one received their order? Madison WI

    • July 12, 2020 at 11:28 AM by an anonymous user from: Cedar Rapids, Iowa, United States

      nope nothing received our money went to research for more viruses

      • July 12, 2020 at 7:29 PM by an anonymous user from: Valley Village, California, United States

        Same here, no response no air conditioner and lost my money. I am no sure if I can get it back. You are right about that using our money for research to keep us prisoners.

  • July 10, 2020 at 6:09 PM by an anonymous user from: Suffern, New York, United States

    Omg! I've been scammed. Haven't contact them as yet, but from all the reviews that I read I realized that it seems to be a scam. What can I possibly do, why didn't I read the reviews before. I placed my order on the 6.24.20

  • July 10, 2020 at 3:49 PM by an anonymous user from: Idaho Falls, Idaho, United States

    is this made in China?

  • July 10, 2020 at 2:53 PM by an anonymous user from: Winnipeg, Manitoba, Canada

    Is the $89.98 cost in US or Canadian dollars? What is the shipping cost?

    Thank you

    • July 11, 2020 at 12:26 PM by an anonymous user from: Bakersfield, California, United States

      Probably no shipping costs because, according to these reviews, they never intend to ship it. Contact the BBB in your area.

      • August 2, 2020 at 9:32 AM by an anonymous user from: Carson City, Nevada, United States

        What good is the BBB?

  • July 10, 2020 at 1:05 PM by an anonymous user from: Beaverton, Oregon, United States

    What are the BTU's of this unit?

  • July 10, 2020 at 10:25 AM by an anonymous user from: Eden, North Carolina, United States

    to anyone that has received it, does it work?

    • July 10, 2020 at 6:15 PM by an anonymous user from: Albuquerque, New Mexico, United States

      They haven’t bothered to ship it yet, and it’s been over two weeks.

    • July 10, 2020 at 1:15 PM by an anonymous user from: Duluth, Georgia, United States

      This was ordered by a family member. The order was for 1 unit. She got billed 3 times in just a few minutes. Her bank caught the scam and denied the charges. Blaux is a scam!

  • July 10, 2020 at 9:38 AM by an anonymous user from: Jackson, Mississippi, United States

    I believe it to be a scam. Felt that immediately after purchasing 2 portable air conditioners. Should have done my homework. I purchased using PayPal, believing I would have some protection. But, after I got the order confirmation via e-mail, something just felt off. Could be because they inundated me with e-mails offering various products, service warranties, etc.,. They provided an order tracking link, when I clicked on it the first thing you see is “if you continue, you will agree to our terms”...feeling the way I did, I did not continue. That was on June 27th. They say it takes up to 30 days to receive your order. I just have a feeling, I won’t. Didn’t know the company was in Hong Kong. On there site they provide an 800 # for U.S. callers, but when you dial, you just get an automated announcement. Once I researched, found so many complaints, all saying the same thing. Many said they had purchased through PayPay and had complained and expressed their belief that this company is a fraud, dating back last year even. I don’t understand why Pay Pay would continue to keep them as a customer. I am pursuing this through a resolution dispute with PayPay. Hope to hear something soon. If no satisfaction there, will pursue through my credit card company.

    • July 11, 2020 at 12:29 PM by an anonymous user from: Bakersfield, California, United States

      Thank you for pursuing this apparent fraud and scam. I hope you get your money back and compensation for your time and trouble, as well.

  • July 10, 2020 at 7:00 AM by an anonymous user from: Charlottesville, Virginia, United States

    I’m having same experience. Suspect scam. Requested money back. They countered with 20 percent off offer. Today online, there is a 50 percent offer. Stay away!

  • July 10, 2020 at 6:50 AM by an anonymous user from: Henderson, Nevada, United States

    I ordered my A/C on June 16, 2020 and now it’s July 10, 2020 and it still hasn’t even shipped. They stated it’s back ordered. They had no trouble charging my card that day with no information giving on it being back ordered. We live in Vegas. It’s going to 114 degrees today. Very shady. I’m going to try to get a refund but that will probably be back ordered as well.

  • July 9, 2020 at 8:26 PM by an anonymous user from: Jacksonville, Florida, United States

    Buyblaux.com is not a reputable company. The customer service man was rude and cursed at me. Do not order your Blaux from this buyblaux.com. Still have not received product.

    • July 9, 2020 at 11:52 PM by an anonymous user from: Chino Hills, California, United States

      have not received my product yet. what else did you find out?

  • July 9, 2020 at 8:16 PM by an anonymous user from: Oakland, California, United States

    SCAM for sure!

    I ordered on June 19 and received a confirmation email. I can actually look on their website: blaux.com and see my order is "backordered" but no luck contacting them or getting a response via phone, email or chat. Your best option is don't order it. If you did, contact your credit card company and dispute the charge. By the way, RenuBack is a SCAM too...same company for a product that provides back support.

  • July 9, 2020 at 3:23 PM by an anonymous user from: Hot Springs, Arkansas, United States

    The same thing has happened to me. I think this company is bogus and we have been scammed. No email confirmation and no follow up at all.

  • July 9, 2020 at 2:41 PM by an anonymous user from: Peoria, Illinois, United States

    Total scam, but very elaborate. I ordered a personal A/C on 6/26/20. They charged my credit card immediately and that's the last I ever heard from them. They don't respond to "chat", I've called multiple times and I sit on hold for 20 minutes, then it disconnects. I've sent multiple e-mails and never gotten a response. I finally contacted my credit card and had the charge removed.

  • July 9, 2020 at 12:44 PM by an anonymous user from: Homestead, Florida, United States

    Seems to be a scam. I ordered 2 units back in June 18 and never heard a mumbling word. NOT COMMUNICATION, NO ANSWER EMAIL.

    • July 9, 2020 at 3:05 PM by an anonymous user from: Phoenix, Arizona, United States

      I'm in the same boat. I live in Phoenix AZ and it's 115 degrees here. I really need this to show up. I called their customer service line and got a long recording basically telling me to just wait, because they're having shipping problems due to COVID 19.

  • July 9, 2020 at 9:15 AM by an anonymous user from: Arkadelphia, Arkansas, United States

    Seems to be a scam. I ordered 2 units back in June and never heard a mumbling word. I have initiated a PayPal refund. I WOULD NOT RECOMMEND THIS PURCHASE. AS FAR AS I AM CONCERNED A SCAM!

    • July 9, 2020 at 1:17 PM by an anonymous user from: Fort Wayne, Indiana, United States

      I also ordered 3 units (meaning to order only 1) on June 22. When calling the number listed, I go through the steps, speak to no one, and then am asked to rate my experience with the help I received! I agree. I wish I had known about Pay Pal so I could hopefully get my money back. I'm very distressed.

  • July 9, 2020 at 5:25 AM by Mistyblue57 from: Fresno, California, United States

    I ordered 4 of these and the extra filters on June 13th 2020, they charged me $263.00 for the 4 units and $49.00 for the filters and $41.00 for something else and I haven't received anything. I have to open up a case with PAYPAL.

  • July 9, 2020 at 4:25 AM by an anonymous user from: Longview, Texas, United States

    I ordered 5 units over $300. Have not received. Cannot contact them. Sending info to FBI.

    • July 9, 2020 at 8:31 PM by an anonymous user from: Jacksonville, Florida, United States

      My brother ordered 4 of them and the customer service was rude and cursed at him and hung up.

  • July 9, 2020 at 12:29 AM by an anonymous user from: Russellville, Arkansas, United States

    Blaux Personal Air Conditioner. I ordered and paid about $79 for this product on June 4, 2020. As of today _ July 9, 2020 - I have not received a tracking number to verify this item has been shipped. I have sent several messages to them regarding this matter, but have not received an answer from them. Wish I had never ordered from them, at all. I do not have a phone number. I would love to get a refund but do not know how to contact Blaux, directly. If anyone has actual contact information for Blaux, please let me know. BEWARE OF THIS SELLER: BLAUX

    • July 9, 2020 at 8:32 PM by an anonymous user from: Jacksonville, Florida, United States

      Same here. The customer service cussed at us.

    • July 9, 2020 at 9:06 AM by an anonymous user from: Yuma, Arizona, United States

      Yes, they contacted me. I waited 30 days to receive mine I'm not happy it said cools in 30 seconds I waited hours and no cool air I have tried again to contact them to have it returned and am getting no reply. This company only wants the money they ship when they want and guess they are not in a hurry to give refunds I will NEVER order anything from them again

  • July 8, 2020 at 11:49 PM by an anonymous user from: Albuquerque, New Mexico, United States

    Still waiting for mine. My husband purchased one for me a couple weeks ago and we've heard nothing!

    • July 21, 2020 at 1:12 PM by an anonymous user from: Lakewood, New Jersey, United States

      Same here placed order beginning July ordered 2 ac units and replacement filters only received a confirmation for filters, but not ac units they withdrew $315.00 for 3 items out of my account immediately. Emailed numerous times with no responses and after reading some of these comments concerns me too

  • July 8, 2020 at 4:17 PM by an anonymous user from: Winnipeg, Manitoba, Canada

    I ordered my AC's two weeks ago. I got them today. I live in Canada. However I do not remember ordering deodorizers, that is what I got. The return address is in Canada. I phoned the return company and I was told they deal with distribution companies such as the one mentioned on the mailing sticker. These retail companies use this parcel delivery company I talked to for their returns. The products from China get sent to companies in different parts of the world for distribution. I will return the products to the parcel company, which in turn will ship it to the distribution company. I hope I get my money back. And by the way I only wanted want product and got four because of some credit card incident. Two days later when I realized I had ordered 4 instead of 1, when checking my credit card account, I emailed Blaux support to cancel my order but no reply. There is another company called Home Import World, selling a similar portable minI AC and they did cancel as soon as I emailed them; when I realized I had already ordered 4 with Blaux. I should have ordered with the other in the first place. A few dollars cheaper too. Maybe it is a better place to buy from.

    Better luck to any one else.

    • July 8, 2020 at 9:44 PM by an anonymous user from: Ajax, Ontario, Canada

      did they work as advertised?

  • July 8, 2020 at 3:24 PM by an anonymous user from: Lees Summit, Missouri, United States

    I wish I had seen this before I ordered the first part of June! I've also called and emailed. DON'T ORDER!

  • July 8, 2020 at 11:06 AM by an anonymous user from: Oxford, Mississippi, United States

    This is a scam. No way to contact, nothing about receiving your order or when it might ship. I called my CC company and had them remove the so-called purchase. Don't order, I'm fairly sure this company doesn't exist.

  • July 8, 2020 at 10:24 AM by an anonymous user from: Dayton, Ohio, United States

    It makes no sense in a high humidity, high dewpoint area. In a dry area or desert area it does. Regular air conditioners remove moisture from the air as well as cool it. This does the opposite.

    • July 8, 2020 at 12:04 PM by an anonymous user from: Sister Bay, Wisconsin, United States

      You are absolutely correct in your statement with the way we used to use them but, they can be made to reduce the amount of moisture they put out. That said, when it's 100 degrees in a space any kind of cooling helps and there's a lot of people out there right now who can't afford regular a/c but can afford to run a simple fan assisted cooler.

  • July 7, 2020 at 11:44 PM by an anonymous user from: Sister Bay, Wisconsin, United States

    Hey folks the thing is nothing more than a swamp cooler, we used to use them in the desert out in California. They are simple to make and can be made with a five gallon bucket or an old cooler. Search Google for swamp cooler or go to www.instructables.com and search there. If you need more help go to my website at www.mydiyaddiction.com and click on the "send me an email" up in the menu, even though it's referenced in the form I don't keep anybodys info, the check box is just there to keep out the riff-raff. In the next few days I'll try to stick some simple instructions (with pictures) up on my website.

    Jerry

  • July 7, 2020 at 6:48 PM by an anonymous user from: Warner Robins, Georgia, United States

    I was about to purchase one but read the reviews * and thank you for the info. I will NOT be purchasing one thank you for the info

  • July 7, 2020 at 5:07 PM by an anonymous user from: Hollywood, Florida, United States

    I have called the 844 number 3 times anad esch time I was hung up on. I called to cancel my order 5 minutes after I ordered the item. All they wanted to do is add on more accessory products padding the original order...I waanted to check on thiese add on's and they would not talk to me! They hung up each time. No a reliable company to deal with! I wnt my order cancelled now!

  • July 7, 2020 at 1:07 PM by an anonymous user from: Houston, Texas, United States

    SCAMMY ORDERING PROCESS! I attempted to order one AC from the Blaux website. The website says that one unit at $89.99 is half price. It also offered greater discounts for larger orders which I did not select.

    After ordering one unit, and providing my CC number/info, the website took me through several options to add to my order, including ordering 3 units rather than one. I did not choose this additional option, nor did I choose any of the further options. The pages offering me additional products were very tricky, and it was hard to find a way to opt out of the extra items.

    When I finally made it through the additional options, declining them all, I selected the option to complete the purchase. When the purchase was allegedly completed, I got a confirmation for 3 units at the price of $213.43.

    I immediately replied to the confirmation at support@buyblaux.com, saying that they had overcharged me and I will be cancelling the credit card charge if they do not correct it. I then called the number 844 846 5344. The recording said they had long wait times due to COVID. They encourage customers not to contact them by phone. Anything urgent, call by chat. Then I pressed “1” for existing orders and gave my confirmation number. They then transferred me to another “survey” asking if the call was helpful. I answered all questions negatively, and they then disconnected me. I was not able to talk to a person. I have complained through the website, but no response yet.

    • July 8, 2020 at 11:03 AM by an anonymous user from: Toronto, Ontario, Canada

      they did all this stuff