Is Blaux Portable AC a Scam? Review of the Air Conditioner

Made an order for 3 minI heaters..as it said not available on Amazon (I should've known!).. and I usually don't buy from companies with no checkable address or phone number / email?!

Cancelled order within 2hrs.. but trying to get blood out of a stone for them to refund, and now contact me.

On the plus side... I'd won £300, so this was a financial hit I can take... but I will find them, and get them when they're least expecting it. It's what I do. :-)

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4 2022 ordered 2 Blast Auxiliary Cooler Gen 2 ($98.94 & $49.99) shipping US When

received wouldn't accept warranty activation plus after charging 5hrs only worked

1.5hrs then stopped... Followed instructions several times to same result! Nothing!

844-846-5344 didn't respond...now July 2022 last email (company name & c/s name were mispelled)offering 30% credit & to keep products to enjoy? last email received; given address 415 Hamburg Turnpike Bldg G Wayne, NJ 07470 for return and telephone 866 3351 618? When googled was advised SCAM investigation. When I reported to Paypal case opened Complete Performance Commerce B.V. was contacted emailed and same email response from person named Maught? I also reported to BBB and as I suspected many others got scammed as such! Shame! To return at my own cost will be expensive and as many claim no response or refund!

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This is a scam, you need to turn them in to Better Business Bureau, BBB.the more reports made on them will help to make them tell the truth.

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Recommendation: DO NOT BUY THIS PRODUCT! This “portable” AC does NOT fulfill the advertised specifications. The bottom line: it does not cool a room in two hours, as specified; it would be better to describe it as an expensive “short-time” toy. We were NOT satisfied with the performance of any of the five units with their corresponding five filters. We decided to return them, and requested a full refund. We received instructions from BLAUX on how and where to return the five units. We never heard back from this company and we DID NOT receive our refund. We have been unable to contact them again to resubmit our claim for the refund.

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I ordered mine about 5 weeks ago and have still not heard a word about the shipping status or any other kind of status with the order for that matter. When I placed the order, it was said that I should receive it around 7-20-21. That is 6 days away with no info from them.

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Do not waste your money. This little fan you put ice cubes in is a big joke. Too good to be true like they say! BUY A BIG BOX FAN.

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I received 2 BLAUX PORTABLE AC F832 and need information on how to return and get my money back.

Thank you.

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I received 2 BLAUX PORTABLE AC F832 and need information on how to return and get my money back.

Thank you.

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Another product from China that takes your money and doesn’t do what it claims to do. This Portable AC unit is got to be the biggest scam of 2021.

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U say nothing about guarantee or phone númber or reviews is this a scam to get money don't expect u to say yes

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When can I expect my ac unit, I haven't received a tracking number yet

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Totally useless product.

Advertising greatly exaggerates product performance on all aspects.

Believe that the whole deal is a con.

Be cautious of similar products that are on offer

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Totally useless product.

Advertising greatly exaggerates product performance on all aspects.

Believe that the whole deal is a con.

Be cautious of similar products that are on offer

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I placed my order and paid for it total $195 back in 16 December 2020 and they keep changing the delivery dates, the latest will now be 2 April 2021, it will be useless to me then because it would be autumn. Please don't anyone order anything from this company, its a scam. You order then you say good bye to your money. I feel very upset to realise I'm being scamed

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Well I did receive a Blaux portable AC cost just over $100AUD

It is a useless item not fit for purpose not even fit to be a reasonable evaporative air cooler. Note it was promoted in their advertisements as a break thru in technology,

it is not a break thru in fact is not even a good copy of an old design

It is a waste of money and don't think you will see your money back

This product is a scam and Blaux know that it is and they are going to make it impossible

to recover your money as they hide in the internet

the only way this company can be stopped is if major countries law enforcement act together and catch these scammers

do not waste your money purchasing Blaux products

the reason they are not on eBay or other sites like eBay is they could not operate

again do not buy from Blauz

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Complete con waste of time and money

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I ordered the product on June 19, 2020, and received a confirmation of the order. They processed the charge on that same day. On August 23rd I called the customer service number included on the order and was told that the product had been delayed due to Covid. On October 6th I contacted them again and asked to cancel the order, because it had not been shipped yet and I no longer needed it. The next day they told me the item was already packed and on its way to me. As of November 12, the tracking link still shows that the item was never received by UPS or USPS. They said they would refund my money; however, from reading these reviews it is clear that I have been scammed. I should have done more research before placing the order. $148.93 wasted for me to learn a lesson about Internet purchases.

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I ordered the Portable AC on August 22nd 2020 and still have not received my order. They also have not sent a valid tracking number for my order - they sent an email that had a "cancelled" tracking number. I know a lawyer who will help me find other scammed customers.

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How long do I need to soak the air filter when initially setting machine up?

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Bought two of these units they basically are just fans that push a little bit cooler air into the room they did a little to cool off any space they arrived without a battery or a charging cord which they said they should have when I went back online to look at the company I ordered it from I agree with some of the other reviews there are a number of different names that they use The pictures in the advertisement for the units appear to be different than the units that we got and work differently in terms of the filter removal and where the filter is placed also the face plates look different in the unit we got from what they were advertising I do believe that this company is definitely non-reputable I have emailed them tried to call got no response

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The Blaux units and company are a total scam. The company goes by several different names:

Think Tank Sales, Ltd. and Strong Current Enterprises are among them. I purchased 3 of cooling units and 3 replacement screens in June. I did not receive my orders until August. I immediately returned everything, provided them with the tracking number and proof of delivery to them, and THEY REFUSE TO SEND ME A REFUND. I even provided the name of the person who signed for the delivery. I paid for these items through PayPal, and after providing PayPal with EVERYTHING they requested, they just keep denying my claim for a full refund. I am out nearly $400. I filed a complaint with the Better Business Bureau and am still waiting for an investigation response. If you are reading this and are considering buying from Blaux (or whatever name they are using at the time) DO NOT - I REPEAT - DO NOT BUY ANYTHING. YOU WILL GET SCAMMED!

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My two Blaux units arrived after about three weeks. They look nice. They with a wire with a strange plug on one end. It fit a telephone charger but when plugged in the unit never worked. They did answer my mail about how to power to them and the phone line does not answer. I guess I got SCAMMED!

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Blaux is a scam. Non delivery non refund, non trustworthy.

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In June 2020, I ordered 1, portable a/c unit. By end of July still no shipping tracking number. I cancelled the order citing non-delivery. I was told my refund will be credited in 5 business days. 10 days later, no refund. Was told it will be credit in 14 days. Still no refund. Was told again it will be credited in 30 days. Clearly, they have no intentions crediting my refund. This company is a SCAM. They r in business to steal your money and must be shut down immediately!,, Sept. 11 2020

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unable to find a return address

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not good. ordered a minI ac 60 days have passed have not gotten my order contacted support getting runaround for a refund

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Total scam. This does not work.

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My wife bought 3 of these and I have same story as above, waited 12 weeks for the product to arrive. When they arrived they are Total Joke if you were locked in a 4x 4 closet with 10 of these running they would drop the temp maybe 1 degree. They might work for a Barbie house but not much else. I have been trying for weeks to return them and get my money back with no luck. NO customer service, will not respond to emails TOTAL RIP OFF save your money, stay clear.

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I am a Senior as well. Ordered 2 portable AC units on June 21, 2020. Weeks went by and I continued to communicate as to where is my product. I would get b.s. responses. I was annoyed also because they took my $189.93 out of my account BEFORE shipping of product. Long story very short, I reported to the credit card co. and investigation is still open although I was given a temp. credit. I had to spend more money for another a.c.

After filing with CCC on August 11, I received the "bait and switch" products on August 17, several days after. It was not what I ordered nor the same as the photo I printed out. Mine arrived with a water bottle on the side (LOL) of the contraption, had to soak the filter, etc. The system did not do what it states and on the hot days, it was useless even in a tiny room.

I requested a REFUND, to no avail and also requested a RETURN ADDRESS. No response.

DO NOT PURCHASE!

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I AM A SENIOR CITIZEN was charged $14.99 for filters & charged for 3 BLAUX air conditioners I ordered two. Unfortunately I used my bank debit card & have been given the runaround . Total charge $14.99 filters, 49.99 air conditioner & 98.94. I JUST RECEIVED 2 Air conditioners & they are totally useless, if you want cooling put ice cubes in the machine AFTER YOU PLUG IT IN but YOU NEED A SPECIAL PLUG TO CHARGE? I FILED A COMPALINT WITH PA PROTECTION fraud BUT HAVE HEARD!

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This company is based out of Hong Kong so if you get screwed you will have no recourse to make them pay. DO NOT BUY!It is a hoax.

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I was charged for this portable air conditioner but haven’t yet received it. I ordered it 3 weeks ago & haven’t heard from them since my order & payment.

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This product is NOT as advertised. It has NO cooling properties apart from being an electric fan. It does not cool the air. It has no cooling plate or any other feature that provides air refrigeration of any kind.

The instructions say to soak the filter to enhance the cooling properties. I even soaked it in ice water to no avail. It does have a chamber that can be filled with water, supposedly to humidify the air. Even the humidifying properties are unremarkable.

On a hot day, the fan blew hot air.

Both the customer service-or should I say the lack of it-and the product were a huge disappointment and a waste of money.

It took several months for a delivery that was supposed to take 2 weeks. With current USPS issues, that is forgivable. One thing was as advertised, however. It has pretty colored lights that cycle through the colors of the rainbow.

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Order placed 1/2 months ago! Nothing delivered yet.

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It's been 4 month I am Still waiting

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I purchased two units and waited two months for delivery, I received them a couple of days ago. They do not have a battery in them and only run from a USB port for their power (ie computer and another USB device. If you are not using it next to your computer then, you have to purchase an AC power to USB device converter device. I purchased one from Amazon, so I had to wait to test the Blaux. Got the USB device today and tested the Blaux. It sI nowhere near what they promote. It will cool a closet (maybe)but, not a larger room (which is why I purchased two. I got more cooling from the fan in the room than both Blaux units running at the same time combined. Save your money, don't buy this item or you will be very disappointed as I am with these devices.

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kept my money never sent the product

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Waited for two months to receive desktop unit. It does not cool a room and a waste of time and money. The ice tray melts quickly and is not very efficient. I would not recommend purchasing.

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9hI ordered back in June and was patient until not a few days ago I received them. If it sounds too good to be true, well it was they DON'T WORK! They list giving a FULL REFUND!..When I contacted their " Customer Service (haha) I was told they would give me 20% refund and would send me an e-mail.

WHAT A RIP-OFF DON'T BUY DOESN'T WORK

iT'S HARD TO BE respectful WHEN YOU'RE NOT RESPECTED THANK YOU!

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After ordering in the beginning of summer, I received a confirmation email but no shipping information. My credit card was charged very soon after that with an email that unit was being shipped. After that, no further information. After waiting two months, I emailed them saying that I will have to dispute the credit card charge if they don't issue a refund. I used "reply" to the original order confirmation so that all my order info would be included with that email. To buy time, they replied saying they need my info! I didn't get around to replying right away. Within a few days, the item was shipped to me. I tested it and it's junk. The ice trays are tiny and thin, and there's so much surface area that the ice melted in less than 5 minutes and barely any cool air was emitted. This is not designed in a way that it's useful in a warm room... and if the room isn't warm, then you don't need it! Now I'm going to have to find out how to return it - probably at my own expense since this is obviously not a reputable company - and hope to get a refund. I'm not optimistic.

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I bought and paid for 2 of these fake A/C units 2 months ago. Calling their so-called customer service is a joke. They tell whatever they feel like and do what they please with your money. I to;d them I was going to BBB over it, then found out that won't work unless I can use one of the addresses listed on th eir StrongCurrentEnterprisesLimited site that has the same HongKong address as Blaux. I can try the Attorney General's Office, Scott Barr, in DC... They have robbed me of $148.93 that I fully intend to get back. We ought to start a class action lawsuit. If u do a web search, u get Able Look Online w/ 1 HongKong street address, but if u find their website, it's www.buyblaux.com...I suggest we all search till we find a way to make these people pay up or give us what we ordered.

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I ordered in June after several emails and calls I just got it. It’s not what I ordered I got an artic air and it’s not even rechargeable.

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DO NOT BUY! This is a SCAM. I am reporting to the BBB. I am also alerting my friends across Facebook to NOT buy this product. It is sad that someone can sit on the other side of a phone and take advantage of someone else only to take their money. I have been trying to get them to return my money due to no delivery of product. They say they can't help me. It is between me and my bank. REDICULOUS! Never again. When I call the number, they do not even answer anymore. PLEASE EVERYONE, READ THE COMMENTS AND BE AWARE. THIS IS A SCAM, SCAM, SCAM!

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May I call attention to a review of the Blaux portable A/C published by (magazine name withdrawn) on July 8, 2020.

This publication contained the following statement with regard to delivery:

"the revised shipping dates for the Portable Blaux AC are as early as July 21, 2020, with August 18, 2020 being the latest new orders will be shipped"

This advisory is distinctly contrary to reality. Speaking as a buyer of this device who placed my order on July 7 of this year. My confirmation from Blaux said "We will pack your order and ship it to you right away" Beneath that was a somewhat contrary remark that due to high demand, orders may take up to 14 days or longer to deliver

On Aug 17, Blaux sent me an update email advising the following:

"We are expecting your Blaux Portable AC shipment to be sent out no later than Aug 21st, 2020". 

That date has passed and nothing further, such as promised tracking data upon dispatch, has been received.

Several weeks ago Blaux was phoned at 844 846 5344 to express my personal concern about delivery before the close of Summer. Was then advised that delivery could be as late as October. When online many sites are blitzed with ads for this item, possibly aiding in what appears to be a scam.

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After waiting two months Blaux finally arrived. I sent an email last month and they responded with covid-19 excuse. The "AC" worked for about an hour and then the fan stopped and I cannot get to turn on. I am supposed to be smarter and not buy junk from facebook. Tolled me and now out 117.00. Lesson learned.

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I ordered a portable unit in June, they never give you an order number only a confirmation email, no tracking for your order and today told me their records shows my item was delivered. it is a scam, I am contacting my credit card company.

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DO NOT PURCHASE! I once again fell for a Facebook Ad. My credit card was charged on 6/2/20 and delivery was not attempted until 8/2/20. I am now out $204.42. I have finally learned my lesson!

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I ordered this machine in July (beginning of July) and I still have not received it. I want my account credited. They will not answer their phones nor the many e-mails I have sent to them. Very upset. Karen M...

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Total junk. I received my weeks after ordering, what I eceived was a unit that had an ice tray, and a blue water sponge. It was not battery operated, powered by a usb plug. It could not even cool a small bathroom with the door closed, very little air flow. A total waste of money, going to attemp to return. Do not buy.

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Don't buy these piece of junk. Waited two months for delivery. They are horrible

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I bought 2 Blaux portable air conditioners. They were supposed to be battery operated so I bought them for my car. I have two dogs & was hoping they would keep the car cool enough so that I could leave my dogs to do brief shopping. I charged them for hours. They will NOT work without being plugged in. Tried in several different ways to contact the company in hopes that they could help me as the instruction booklet that was included with the product said nothing about charge time. There is no charge light. No indication that they were fully charged. Even when they were charged all day they did not work without being plugged in. Spent nearly $200. Waited over 2 months for delivery. And they do NOT work. Now I can't get online support. Was told someone would call us within a 1/2 hour & nobody called. I am So ANGRY! DO NOT BUY THIS PRODUCT!

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Ordered package of 4 Blaux portable air conditioners in June and was billed to my credit card on June 24, 2020. Never received any information such as purchase order number or any estimates of delivery. Contacted them by phone and was brushed off with they didn't have time to look up order. Two times I used their customer service website asking for information on order on chat site. Have heard nothing form them and have not received any response. This would tell me that this is a scam .

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The old adage, If it seems to good to be true etc, etc.

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I was fooled by Blaux, ordered the 3 pack. My card was charged immediately, in mid July, the website said allow 2 weeks for processing and shipping. I have not received anything from the company so I called the customer service line in late August. Children were screaming and crying in the back ground but the lady told me my package was mailed on 8-23-20. I knew she was not telling the truth when she could not tell me with whom it was shipped with or give me a tracking number. Very disappointed with this -especially after watching the Blaux scam video on the internet. I want to warn others, should I notify the Better Business Bureau, the Federal Trade or my local government or all three? Not willing to just sit and take it, I worked very hard for my money and am now on a retirement budget, my husband has health issues that limit his ability to work to his full capacity. Frustrated and losing faith in America!

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Save your money. They claim it is 100% satisfaction guarantee but only if it is returned within 30 days, unused and in an unopened package. How can you decide if you want to keep it? Anyway, we tried it and it doesn't work. I have tried emailing the company twice with no response. It didn't even arrive until after 30 days of ordering.

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We should all file complaints on FTC website below...not only on blaux but also all the websites promoting this SCAM with fake reviews about it. Honestly they are the real culprits. FTC complaint website below

https://www.ftccomplaintassistant.gov/#crnt&panel1-4

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Go somewhere else! I never received mine and was told I cannot cancel the order. I just have to wait until they deliver it (probably in the winter) and then I can pay to return it.

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I ordered 3 units in July and finally received them. They are definitely not as advertised...have to keep plugged in, have to put water tray in the freezer, etc. After reading all the comments, I’m not sure if I should even return the items as I’m afraid I won’t get my money back and will be out the shipping. Not sure what I should do. Definitely buyer beware.

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I had the same issue with shipping. Took 3 months to receive. Once received. The items were merely loud wearable fans that barely work. Do not purchase! Such a scam. I’ve tried to return but they do not respond.

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Billed on my charge card but no merchandise ever received. Ordered in July to give as a birthday gift to a friend. WHAT A RIP OFF. SHAME ON YOU THIEVES. PAYBACK IS A B!

NEXT CALL BBB.

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Same here I ordered it 9 Jul 2020. They are very hard to reach, sometimes can't reach them at all. I have an order number. They blame everything on COVID 19 and even tell you not to call them on a recording. Took my $98 and ran with it.

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It does not matter if it is 50% off the regular price. If it is not shipped, like me, you just gave away all of that money. It has been MONTHS since I ordered and nothing has arrived, no communications have been sent, no refund has been acknowledged and there isn't any way to contact customer service.

This is a SCAM! DO NOT ORDER!

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This is a piece of c**p...I did everything your suppose to do...Very simple, add water on the top and I even put cold water in the machine, soak your filter in water...and it will cool your room...NOT TRUE at all...PLEASE people don't buy this item for 90.00 tou will be disappointed.

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Same experience ordering portable A/C was the same. It was ordered on July 7th, and have not received anything regarding shipping information, just an apology for the delay. I subsequently wrote and requested a refund to my original form of payment since it had not even been shipped. I've received nothing.

Do NOT order their products. I see them advertised everywhere on the internet - but it's NOT Amazon - it's China.

Don't waste your money.

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TOTAL SCAM!

After 2 months the company shipped me a low quality piece of c**p that doesn't look anything like the original. They are calling it "New Model" F832.

JUNK! LIES! SCAMMERS!

Buyers Beware!

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I've ordered Blaux AC in Canada on buyblaux on june 23th. After challenging the payment on paypal, I finally got my Blaux on august 25, just ready to the autumn cold day. Instead of the blaux ac i've ordered, i've got a cheap model.

You could buy it here : https://www.aliexpress.com/item/4000828576137.html

It's totally c**p for 100$. This company is a hoax and they fraud me.

Don't ever buy it!

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ordered two machines and never received anything, having my bank track them down

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I spoke to the company and got the usual run a round. First of all if you call

to check on your order press 2 like you are trying to buy. I asked for my tracking #

which she gave me and I called the company and they said they have nothing to do with my

order and gave me another company which was the post office well you can believe the none

answer I got we wonder why they are in $ trouble. My answer to this is each of us put

together a plan to file fraud against them. I have my attorney looking into it.

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I am a senior aged veteran and needed a cooling unit, but can't air condition my rented home. I read where Blaux is a less than forthright company. I would appreciate getting my money back.

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Consumers beware. Do not purchase the blaux portable ac unit. The internet ad is a total misreprentation of the product. I ordered 2 units and it took 2 months for delivery. The units received were not battery powered as advertised, but had to be plugged in to operate. In addition they operated off of "water curtains" which had to be filled with water & then placed in the freezer before inserting in the unit rather than filling the unit with water as advertized. Once inserted in the unit, the frozen water curtains lasted only about 30 minutes before they needed replacement, & the cooling effect was not adequate. I called customer service for a return authorization & refund, and was informed that I would not be refunded the return postage even though the product was not as advertized. I would not recommend purchasing any product from this company

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Scam! DO NOT BUY

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Do not trust this guys. I ordered Blaux wearable AC on 1st June,2020.

Never I got yet .I enquired calling their US phone number and their answer was suspicious I asked the money back on 22nd June. They send a mail that they are going to return the

money back within 6 days .Until today 08-25-2020.I did not get the money $78.94cents.

They made me fool of the year 2020.I advise you all, buy only through reputable organization like Amazon, Ebay or other US company which has reputation. I strongly advise not to buy any product from Blaux. They know that we can not do anything as they are from Hong Kong.Be alert.

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I have received everything I've ordered from Blaux but it does take a while for delivery. Not sure if this is Covid related but some items took up to 2 months to arrive.

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Purchased a Portable A/C unit and a water filter replacement back on July 7th, and here we are near the end of August almost and still no order - I have 2 orders, 1 is for the portable A/C unit and the other is for the water curtain, did send e-mail and when I got return, got a reply of should be sent out no sooner than August 21, it is the 25th and no e-mail letting me know it is on the way, so like so many others here, I sent another e-mail requesting them to cancel my order for both items and to refund my money so let's see what fun happens now, don't know if this is a scam or not, but Covid or not, this is still way too long to order and receive anything

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I got my money back by calling Cr Card Co and requesting refund and putting a stop payment on any further charges from this company. My opinion only : Unlike reputable companies for example Best Buy / Walmart / Amazon, they will tell you this product is not available to ship to you OR this product is not available.

My presumption is Blaux gets free use of thousands of customers upfront money and reinvest the money in Short Term Interest bearing funds and gets that benefit until they get around to returning money. D**n close to Fraud if not Fraud if Investigated by a High Powered Attorney.

Sincerely :

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I called my bank and stopped payment. I sent an email to Blaux Customer Support informing them that I know that they are bogus and I contacted their version of Better Business Bureau in the Netherlands. I suggest you do the same. They are NOT legit.

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I bought two units on 7-16. When I realized I wouldnt receive for two months, I contacted Blaux, on the same day, and asked them for a refund. Today is 8-25, I have no refund and no units. They have promised me three times to return my money, $148.93 No money returned.

DO NOT BUY FROM THIS COMPANY. THEY HARDLY EVER ANSWER MY EMAILS AND IF THEY DO THEY LIE. STILL NE MONEY REFUNDED.

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I'm FURIOUS! I ordered 4 Blaux portable ACs at the beginning of this hottest summer in recorded history! ( Summer 2020)...Bad enough, all this COVID 19 c**p...I thought I'd treat myself to some nice lil AC units...BIG MISTAKE! As a Baby-Boomer, I'm not used to checking out reviews...another BIG MISTAKE! Ordered my Blaux AC June 17th...it's now August 25th, and NOTHING! Sure, they had no problem taking my $$ instantly, of course! Had I known they were gonna make me wait ALL SUMMER, I would've gone to Wal-Mart and walked out with one that day... And FORGET customer service! I've called them 6 times now...a robot answers, makes an excuse about long shipping times because of COVID-19, then routs you to another robot who asks you how your experience was with them today, blahblah, then HANGS UP! After getting that run-around 6! times, I finally wised up, and pretended I was going to buy the product...sure, NOW you can speak to an actual HUMAN...Now, the frazzled customer service agents LIE to you...I had one lie, and say my products had been shipped from NJ a week ago...the next time I called customer service, they lied and said it had just been shipped from Hong Kong...(HUH!?) then, they HANG UP on you! Still no shipping #s, nothing...Oh, and to add insult to injury, once they've got your information, they BLAST you with a FLOOD of come-ons, trying to get you to buy more of their products, sometimes multiple times a day...we'll see if : A. I EVER get my products before it starts to SNOW!, and B. If they even work! BUYER BEWARE! SCAM ALERT!

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Bucket Ice, Shroud, and a Fan.

Place bucket ice in back of fan, cover with open end shroud,

enjoy until the ice melts.

Repeat step.

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I placed my order with Blaux on 7/6/2020. After several emails to the Customer Service group, I'm finally told it will ship no later than 8/21/2020 and they will provide tracking numbers.

I have not received any more information. I purchased the unit and an extra water curtain.

Order # 112229802 and 112230180

This is a gift for my grandson to take to college...well he is in college and no Blaux.

I see Amazon has them for half the price?

Am I going to receive this product or is this a scam? I'm so tired of the Covid excuss!

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how do I follow up on my order for a port A/C BLAUX, pd thru am/ex in aug 2020?

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False advertising and junk product. Save your money and stay far away from this scam.

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We waited 3 months to receive them and after we got them they are an awful waste of money. The highest fan setting is very weak. Such a waste of money. Also we tried many times to contact the company while we were waiting for delivery and never once did they respond. AWFUL!

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I ordered a Blaux air conditioner in June. After 2 months of waiting for delivery I cancelled my order. I was contacted and offered 20% off to not cancel my order, but insisted on a refund. That was over a month ago and I am still waiting. I have emailed them several times and although they have agreed to a refund, I still have not seen it.

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How do I return the Blaux Portable AC? I do not need it. Mary Z...

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I have the same concerns about this product that the other people have stated in their comments.

Ordered the air conditioner on 07/19/20 order number 113373896 for the amount asked for.

As of today I have not received this item or heard from them.

Would appreciate something from them about my order I place in good faith with this company.

Today is August 22,2020. I am entitled to some answer or a refund. This product comes from China.

Mary folly@aol.com.

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I don’t usually make online purchases from online advertisements. But, this time I was tempted, and in June I ordered 3 of the small ac units from Blaux. I made a big mistake. Of course, they immediately charged my credit card. And then nothing, NO confirmation email, and NO shipment info. I found a phone number online, but only received a recorded message to contact via email. So, I sent an email. But, of course, no answer. I started sending numerous emails, and then re-sending them. At this point, they have finally agreed to cancel and process refund. But, of course, they stipulated that the refund process may take up to 30 days. I’ll just have to wait and see what happens. Hoping for the best, but based on my experiences with this company it doesn’t look promising.

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I thought this sounded like the answer so ordered one. No response to my order except to charge for it. No response to efforts to communicate. I'm an honest person and expect other to be the same. Looks like I was taken!

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Blaux ac portables, 3 of them I ordered over 2 months ago. That is on my credit card statement. What do I do?

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This is one horrible company! I ordered one of their units over a month ago and my account was charged immediately I never received the unit, customer service is terrible it takes forever to get a response from an email and now I don't receive any response, I am still trying to get a refund. This company is a total SCAM! Then I noticed they changed the name of their product to Trendy tech, same scam same exact advertising, and same terrible nonexistence service.

DON"T ORDER A BLAUX or TRENDYTECH Media

Lynne

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1101/5000

My experience with the BLAUX A / C PORTABLE is not good at all, these guys, the marketers of this strange product, I don't know if it works, are irresponsible and do not respect the return policy for items that do not meet the buyer's expectations. . I ordered my product at the beginning of the summer, I paid separately for shipping and a guarantee for two items of those A? A, they inform me that they would arrive in a maximum of two weeks for reasons of demand, however, when he fulfilled two months without receiving My order and several claims to their contacts and no one responded, until someone appears who informs me that my order for various reasons never left the warehouse and that he would refund my money. Waiting for my money back, the product arrives at my door and it turns out that I cannot return it because the only thing they can do is give me a purchase order for another product, that is, THERE IS NO RETURN. THEY ARE SCAMMERS. Now that the demand has passed with the summer, they assume that I will use it in winter.

DO NOT DO BUSINESS WITH IRRESPONSIBLE WHO BEHAVE LIKE SCAMMERS.

Hamlet

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no ac in my van so after seeing the ad for ez cool breeze claiming that it will cool a room and save me hundreds of dollars I took a chance, I should have read some reviews first, it arrived in 2 weeks, no name brand on it, it looked like something I just saw at walmart for $40 and well it is not an ac, it is a little fan that needs to be right near you to cool anything, yeah I have to say this is a scam, the ad was on the front page of my computer so I thought maybe it's legit, I was wrong

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I just submitted a stop payment request on my bank credit card because Blaux didn't keep their end of the transaction and they have no valid contact information. The Covid excuse for not delivering on time won't hold water any longer. Both phone numbers I was able to find either go straight to voice mail or to an after purchase survey and voice mail calls were not returned.

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I order two Blaux Air Conditioners and it took a couple of months to reach me. I was so excited to try as we're having a heat wave here in CA and because of the poor power stations that needs to be upgraded, they turn off the Air Conditioners at 3:00pm and they don't go back on until after midnight. So to say I was so looking forward to these little air conditioners, is a true understatement. The instructions are very simple and I did everything it said to do, plugged them in and NOTHING happened. I tried plugging the USB plug into a phone jack and put it into a wall socket, and NOTHING. I sent off a note asking for help and I'm yet to hear from anyone about sending these units back. I guess they will wait until after the 30 days that we can send them back to the company and get our money back. If you're smart, you won't buy these things, to me it's a total scam and I don't believe not one of these reviews that's praising these things. Good Luck.

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I ordered my Blaux unit on July 30 and have not received mine. West Palm Beach, FL

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I too was scammed by this company. When ordering the minI air conditioners I was somehow mysteriously rerouted to another website. They cleverly disguised the item so that I didn't catch the fact that I was ordering room deodorizers. I filed a dispute with Paypal who I paid through stating that I had not received them in over 30 days. That afternoon I received the deodorizers. I contacted Paypal and told them that I had received the wrong thing. I tried to settle it with the seller per Paypal instructions but to no avail. I even sent them back with authorization from the company by certified mail. I have not yet received the confirmation of proof of delivery but Paypal instructed me to escalate to a claim which I did. Guess what?! They denied my claim because Blaux showed proof of delivery, but for the WRONG thing. Obviously Paypal never even read what had happened or checked out this company for fraud. Do no use Paypal when ordering, they will not help when you need them. Nothing but a scam to the American people by China. So, what else is new?! So disappointed in Paypal for not looking into the company to protect us.

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I ordered four on June 12th and got them on July 26th. Their advertisement is misleading. It will not cool off a room like they promote. I am in a 14 X 16 bedroom. I have it on my nightstand 3 feet max from my head and it does blow cool air on me which helps but the room temperature doesn't budge. I loaned one to my neighbor who sleeps in an 11' by 12' bedroom and it did not help at all and she gave it back. The fan is a typical gaming PC. So air flow output is minimal. High speed does help but again it is right by my head. I use ice cold water and fill it up mostly with ice cubes. I have to refill it in the middle of the night as it uses the water and ice up in a few hours on high. My brother-in-law loves his but he no air flow on that side of the house unlike me. He keeps his on high all night by his head and it cools better than his portable fan. But for the price you pay is it worth it? I looked up DIY swamp cooler and it is actually cheaper to build one than Blaux and much more powerful So I may just build one. So take your chances and buy the Blaux but you'll be disappointed if you think your room will cool off. It is just an expensive portable fan that needs to be within a few feet of you to feel cool. One other thing...My brother-in-law's shut off the other night and he had to unplug and plug back in to turn it back on.

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DO NOT ORDER FROM THIS COMPANY. SCAM ARTIST. THEY NEVER DELIVERED SO I NOTIFIED THEM TO DO A REFUND. THEY PROMISED, IN AN E-MAIL TO REFUND BUT NEVER DID. I THEN FILED A COMPLAINT WITH MY BANK, IT'S BEEN over 2 WEEKS. I CALLED THEM TODAY AND WAS TOLD THEY CAN'T DO ANYTHING BECAUSE I FILED THAT COMPLAINT WITH MY BANK! LOL. BUT THEY HAD PLENTY OF TIME TO DO THAT REFUND BEFORE I DISPUTED IT WITH MY BANK. DO NOT BUY FROM THIS COMPANY OR YOU WILL BE SORRY. ORDER # 115962094. 98.94 order #115962219 14.99 .45 2.97 INTERNATIONAL CHARGES. THEIR PHONE # (609)414-7087 CUSTOMER SERVICE OR (844) 846-5344

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It's been three months still waiting for ac

what' shall I do?

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it's been 70 days since I ordered 3 personal ac's. Was told 2X they were on the way. Now I can't even talk to a real person - it just goes to an "after sales survey". DON'T GIVE THEM MONEY!

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Paid for a AC unit 6 weeks ago/ no AC! Contacted Blaux and got meaningless response blaming the non shipment on the Covid 19? What?

This is s scam and buyers should be aware of this.

Still waiting for my AC but don't hold much hope. I live in California in the midst of a record heat wave and need this NOW! HELP!

Beware of this Company, scammers.

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will it cool a room 10x12 which is the size of my bedroom?

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Hard to believe that MSNBC is pushing this product. They must be desperate for the commission they get for letting the Blaux Hards use their network to scam the people.

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It’s been two months still waiting to get it.

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Nothing but an air blower. You can do the same thing with a simple house fan.

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DEFINATELY A SCAM! DO NOT ORDER THIS PRODUCT!

I ordered on June 6th, was charged (paid) for it June 7th.

My emails were ignored.

Finally received Tracking Number on July 22.

Tracking Number does not work.

I have not received the product. It is now August 19.

DO NOT ORDER! DEFINATELY A SCAM!

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DO NOT BUY! I ordered one in June and now late August and all I have received is a order confirmation email stating that my debit card was charged Since then nothing.

If they eventually decide to ship my product by the time it arrives I won't need it summers almost over.A valuable lesson was learned by this experience ...do some research before you buy from these shady snakeoil selling crooks it might save you some money.

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BLAUX is a scam. Ordered 2 on June 22, keep being told they are on the way. When you call the phone system knows your number and puts right in Voice mail. Was told that UPS has it to send and would be here 8/12. Called UPS and they have no product to ship. They removed my money out of my account as soon as they received the order. they took a bit over 200. out of my account. Now they done even answer the emails.

DO NOT GIVE THEM YOUR MONEY. You will not get your product and they keep your money. This company HQ is in China. I'm so very upset and have no where to go to get my money back.

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It's not a scam. I just recieved my 4 neck coolers I ordered in May.They told me when I ordered them it would take a while.They also responded when I emailed them with my concerns.With this Covid idiocy,not everything happens overnight. Be patient.

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Let's stand up! Attorney General's office comes to mind! Call the BBB in your state!

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Again class action lawsuit! Was just trying to cut down on electric bill! Peices of Human Garbage!

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Same! I ordered two... Is anyone going after these criminals?

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I too ordered two of the portable AC units and have not received them as of yet. It has now been 7 weeks. I have emailed three times and did receive a reply each time apologizing to me for the slow shipping. They said each time to please have patience the orders are way behind due to the Corona Virus. Two weeks ago I received a tracking number. They did not tell me who the carrier was. So, I went to the UPS site and entered the tracking number. It seems to be legit, but every time I check the tracking it says that it was received and scanned for shipping. And that has been the status for almost two weeks. Things I have ordered from Amazon always seem to be delivered on time. So why is the Corona Virus causing so many problems with Blaux? I am beginning to think that I too have been scammed.

So please beware!

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It’s a fraud! I ordered one beginning of June and have yet to receive anything. I emailed 4 times and got no response. I called and was not able to speak to anyone, just an automated message asking me to take a survey and then it would automatically hang up.

I filed a report with BBB. My credit card has been refunded by my credit card company, due to be reporting it as a fraudulent charge.

Do not buy this product!

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I never recieved mine either

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I ordered three of these AC. I have not received one of them and cannot talk to anyone about getting my money back. I have admitted disputs to no avail. Jeff or someone wil ask you to use instant messaging to talk with him but will not get back to you. This is a scam of great proportions. I have come to the point where I feel legal actions should be taken and am looking into how to go about this.

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I ordered 3 plus the warranty on June 25th. One June 26th the money was withdrawn from my credit card. It’s been 8 weeks and a few communications with this bogus company I decided to go to my bank and dispute the card. Never think because you used your credit card or debit card that’s the end to the sale. No merchandise, damaged merchandise means you get your bank will reimburse you and put the interest back as well! Kudos to fraud. Bogus company...

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I had the same issue with ordering on July 8th and not receiving the product. Several emails to them and a few responses back stating supplier shipping issues causing delays due to Covid. I finally tried calling them at an area code 844 number and a robo answer and when asking to be transferred the call dropped and went to an after call survey. I then decided to check my credit card statement where it had a different 888 number which actua;ly got me through to an customer service rep.They checked and stated my order should go out next week and I told them I had purchased a different a/c unit as it was so hot I couldn't wait any longer. I asked to have the order cancelled which they said there was a problem in their system but the cancellation would be resolved and completed in 7 days and that within 30 days it should show in my account. I will believe it when I see it but it would be nice. I will check in 30 days and see if it really occurs. At least the customer service rep was very nice and polite,,,, small victory but more than I was expecting..

Good luck to all of you...

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I ordered on June 22, 2020, and another order on July 20, 2020. Still have not received any of my products, or any emails informing me when the unit will be delivered. I have emailed the company, and I have not heard anything back. Very disappointed and dissatisfied. I’ve contacted my credit card company.

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I ordered a portable air conditioning unit on July 11, 2020. It is now August 17 & the only thing I have received is an email confirming my order & the fact that they took the money from my checking account. I have emailed & called SEVERAL times & have received nothing. Very disappointed.

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I could f**t over an ice cube and put out more cool air than this piece of junk.

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I ordered early June, a pair of them, and they were immediately charged on my credit card. And I still don't have them. I started the dispute process with my credit card a week ago, and almost immediately I received an e-mail from Blaux saying that it was on its way and giving me a tracking number. I clicked on the tracking number, and it said "Invalid Tracking Number." Same thing it said the last time I asked about my order. So I'm sure it's definitely a scam. I also have tried calling them and got the robo message. I don't usually buy online items, and I saw all the advertisements, on Google, so I just a*s-u-me'ed it was legit. I feel pretty stupid!

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We ordered our pair of Blaux air conditions in early June, and the cost was immediately charged to our credit card. We have never received them. I wrote to the e-mail address three times to find out what was going on with our order. We only heard back once, and they said it was being shipped, and here's the tracking info. When we clicked on the traffic info, we got a message saying invalid tracking number. It's been over two months now. We are disputing the amount with our credit card company. We think this company is a ripoff/hoax. There is no such thing! If not, it is extremely lax customer service that doesn't respond personally to tell a person when they will get their item. Also I called them by telephone and there was no answer.

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I ordered 1 ac and they charged me for 4 plus $55 for warranty which I didn't order. now I am fighting to get my $315.72 back do not buy. they are crooks

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Definately a fraudulent company. I ordered in June, was charged immediately. Still have not received product. Received Tracking Number which is useless.

BUYER BEWARE. DO NOT FALL FOR THEIR OUTRAGEOUSLY FRAUDULENT ADVERTISING.

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Horrible! This company ships from Japan, of course my bank account was charged, but I still have not received the product. And forget about emailing the company to follow up, they have not replied to any of my emails. DON’T BUY IT

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BLAUX AC IS DEFINETLY A SCAM! Took almost 600.00 CDN from my credit card, they jammed the site when my initial order was placed. BLAUX said my order was incomplete, so when I when backwards, they took a 2nd order almost 300.00 from my credit card a second time. Their Billing Order said there was a tracking # to trace my order, but there was no tracking link. BLAUX AC scammed the world of millions during these difficult times of the COVID-19 pandemic. I hope government around the world would trace where this fraud is originating from and put them all in prison for a very long time in a hot prison cell!

BLAUX uses countries like Australia, US, and Canada to make buyers believe they are legitimate. BEWARE WORLD DO NOT ORDER ANYTHING HERE, YOU WILL BE PAYING FOR NOTHING!

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I also ordered a portable air collar in June and nothing. It was paid for by credit card which they got. Get no reply from anyone. Please let other know to stay away from this group.

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What is our trade Commission doing about all this products that are scam or defrauding people/citizen of this country?

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I ordered the ac and a refill on 6/26/20. They took my money and it was supposed to get here in a month. It is now 8/17/20 and guess what I haven't gotten it. I called their support group 8/13/20 and talked to a Steve and he said I would receive it today. After reading all these emails of dissatisfaction either about product or never receiving the items...I think I maybe joining their ranks today. It is hard to lose over a $100.00 when you are a senior. This will be a big reminder whenever I see something I like on line unless I know the company. The customer service guy even was hesitant with answers. Lesson learned but it hurts.

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I placed an order on July 11, 2020. Charged on my credit card on same day but have not received any further information. Tried calling to no avail and also email but no luck. Looks like a total scam.

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Ordered unit in late June.It is now 8-16 and no unit!I am calling Amex to dispute charge.!

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I also bought one the beginning of July, was charged and have yet to receive it. This is a total SCAM

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I order 2 on 07/03. had to pester them for days to get any response. I was told they ship from China. Finally got them on 08/13. Not very impressed with the item or the customer service. The first link for a tracking number they sent me went to a Russian language website that looked to be selling s*x! Kudo's on their marketing, they have managed to suck in a lot of money. Would never but from them again.

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Like other comments, we ordered one July 2020. Called them a couple of weeks ago the rep said they were behind would send one in August. 15 days of August have passed we received a tracking number. No information available associated with the tracking number thy sent.

We do not recommend this company. I too will have to say goodbye to our money.

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I ordered one and never saw it! The money is gone because it is a (company) in Hong Kong. It advertises 50% off, but 50% of nothing is still nothing. If you need an air conditioner I suggest buying one from a reputable place.

Joe T.

Tennessee

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I ordered 2 a/c units 4 months ago and have not received either one. Blaux has received payment for both.I believe Blaux should be investigated and charged with fraud. People beware! Keep your cash!

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The old adage of a fool and his money are soon parted is still valid. This c**p is pure unadulterated garbage. If you want to point a finger, look in the mirror.

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I suggest class action lawsuit! We all got scammed!

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I ordered 2 a/c units on 6/21 still have not received them on 8/11 was sent a tracking number every time I try for track the order keeps coming back no tracking found

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I ordered 2 of them and tried to get refunded in accordance with their guarantee as they are nothing more than a very expensive fan, not like similar models that draw water into the 'filter sponges' for extra cooling effect

I have nto received a response in 4 weeks after tried phoning and 5 emails.

do not go near them is my advise

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I ordered three of the minI air conditioners on July 21 and have not received or heard from them yet. Today is August 15th. That is nearly one month and counting.

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I ordered three of these minI air conditioners about two sand a half weeks ago. Over$210.00. Have not heard a word...

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I'm waiting 2 months now, no word if or when it will or will not come this year or not?

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This company must be a scam. I tried entering my credit card info and after taking it all, they said my card was declined. They said to try a different card, so I entered the information for the second one and they declined it as well. Now they have all of my credit info for both cards! I guess I have to cancel these cards! I’m definitely not happy about this.

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The company failed to send product after 30 days, and refused to acknowledge my request for a refund. DO NOT BUY! Am disputing charges with credit card company.

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I ordered two boxes and was billed for five. I returned the unauthorized items the same day to their distribution centre in The Netherlands. When I put on the first one it stopped after three hours and the breeze that came out was very weak, almost nothing.

No matter how many times I tried to start it working again, it failed miserably. When I tried to operate the second box according to the instructions given, it worked well with a full breeze this time but shut down completely in the same time span of three hours.

There was plenty of water left in the tank so I ruled out that one as a possible factor.

I reported the case to the company on facebook and will see if any reply will come.

If not I will also return these two boxes of course.

I asked Pay Pal for a refund and see if that works for me.

It was a huge mistake that I did not check the reviews here before ordering.

I will ask Ebay and Amazon to stop advertising this device real soon. It is a scam all right and how this product was rated excellent it beyond my understanding.

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Before you hit the submit order key on their website take the time to delete all your banking or credit card information. You are not going to get what you are paying for and the hassle of getting a refund is not worth it.

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May be the best portable AC on the market but if they can't or won't deliver it the product is useless. Took them less than 24 hours to get their payment and nw it appears as if we are going to be well into the winter months (wonder if it can act as a portable heater?)before they deliver and even that is nothing more than a hope. Customer service? ROFL! I am calling scam on this one.

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I ordered on 7/24 have not received my air conditioner! They debited!my account for 98.00! Going to my bank to file a fraud complaint and get back my money if I can! So p****d!

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Don't order a Blaux AC! This company is either a scam, or has no idea what supply chain management is. They continue to advertise their products on social media, claim that they're in stock, but as soon as you order one, they'll tell you it will take "up to 30 days." Well, I'm almost two months in and no A/C! I've contacted them through email and after days of delay, received a response from "Joey" that they're having shipping delays due to COVID but they're "preparing my tracking number now." What does that even mean? Even with COVID I think nearly two months is plenty of time for a slow boat from China! If you can't ship, then quit marketing your product until you can catch up. I don't believe this is a shipping delay. It's mis-management. I then tried calling them...forget that. You're more likely to get through to the unemployment office than Blaux! Save your money and frustration and buy a fan.

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have not been able to contact anyone a blaux regarding my order #1170096800 What is the deal withn this company I believe they are a scam and I am going to investigate further

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This is a pure scam I ordered over 2 months ago they guarantee 7 days delivery if received nothing tried calling sent emails do not send there scum bags money

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"In regards to my order for your portable A/C personal units.

Order (104707120) I called your 855 409 6703 and the recording tells me NOT to inquire about

my order due to COVID-19, so I am trying to contact you via email. Please respond about my order (10470120)

and when I the order will ship and delivered to my home.

Thank you for any assistance

Marlene..."

Received via email.

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I ordered on 6/29 and they said it would take about a month. I tried to call them and all I got was a recording that they are having delivery and mailing issues; that was the beginning of august. it is now 8/14 and still no delivery. what a rip-off!

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I also ordered this a month ago was to be delivered Aug. 3rd. Still waiting so I canceled thru amx. They charged the day I ordered so I am disputing the charge. these guys are crooks or perhaps waiting till it gets cooler

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My orders for an air conditioner and extra water curtain was confirmed on July 14/20. I'm still waiting for a tracking email.

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Scam I was charged for 3 ordered 2 never received air conditioners, cannot contact by phone, and speak to a person? I'm contacting Pa. Consumer Protection. Filed a dispute with the bank trying to get my money back.

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I ordered Two Blaux air conditioners about 2 - 3 months ago and have yet to receive. Does anyone know how to get a hold of Blaux?

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I just received two units. They do not work as I thought. I have been trying to contact Blaux to get a return address. they tell me they only accept returns if it is damaged. They advertise 100% satisfaction or money back. Now today they said that if I keep the units they will credit me back 50% ($45). I paid $170 for the two. They said it would cost $35 to return to china but still would not give me the address. I have contacted my credit card company and filed a dispute.

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how long can it be used until it has to be recharged?

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I ordered 1 unit on june 22, they charged for 3 units, when I asked for a refund they told me they would give me a 20% discount if I took the 3 units. I stupidly agreed, I got no answers after 7 e-mails. I finally got someone on the phone who told me my order had been put on hold?

i was very upset and asked for a refund than they told me I would get a 30% discount and the units would be shipped within 2 weeks. Of course I received nothing. Good luck trying to get a refund.

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100% agree that this company is a total scam... the product does minor cooling by lightly blowing air over water cooled filter. the company has responded to none of my refund requests. DO NOT PURCHASE THIS SCAM!

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Complete and total scam. 2 months and no product but they sure take your money right away. No responses to MULTIPLE emails. Good luck getting through to a person. I managed to get through 1 time and guess what, my items were on the truck getting ready to be delivered but for some reason it wasn't scanned. Was told not to worry, would get the products in a business week. Guess what...business week goes by and no product. Try calling again and cannot get through and surprise surprise, no response to any emails. Second month goes by and no product. DO NOT BE A FOOL, do not buy from this fake scam company.

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DO NOT BUY! This company is difficult to get in touch with. They charge shipping which is a lot less than what you will have to pay to return the no good products. If the products are no good you should not have to pay for the return shipping. This is a SCANDLE.

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Does anyone have a telephone number for these people? My email will not go through. Thanks

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I purchased two AC units on June 11th, 2020. I received the two units July 14th, 2020. I tried one unit and it was a total disaster. The product leaked and there was no cool air coming from the device. I made multiple attempts to call the company (609) 414-7087 and it goes to voicemail. Then you try to change things around by saying you want to buy a product which will automatically transfer you to customer service. No customer service you get another recording asking whether the service you received was bad or good based on a scale of 1 to 5. Then they hang up. I have also sent three emails to support@buyblaux.com requesting refunds for the two units. I will gladly return the cheap defective product. As yet I have received a reply. Next step is to complain to the Better Business Bureau.

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I haven't received my product and no response to multiple emails sent to them, complete Scam!

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Absolutely awful...avoid at all costs!

I ordered a couple units months ago and didn't hear anything from them, they charged my card with no problem though. I had to chase them down with multiple emails and finally someone got back to me to say that the order never went through and my money would be refunded. Still no refund and no product...absolutely awful and good luck trying to get someone to answer your emails. I just hope I'm not out a couple hundred dollars! DON'T DO IT! I would have given negative stars if I could have

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I placed my order on June 18

..I haven't even received a email that its been shipped.I wanted to try this while it was still hot. now I'm wondering if I will get it all. this company is a joke...DO NOT WASTE YOUR MONEY!

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Order two more than a month ago. All I get are excuses and no products. They claim to give refunds within seven days. They should be more careful. They never know when they might end up on the investigation end of the 17 U.N. Task Force on Cross Border Internet Crime. I don't expect a refund nor do they expect to have to deal with an American Law Enforcement Officer.

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I waited 2 months and finally got mine. They are a little fan. Very disappointing. Do not order.

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I was looking at buying a couple of these but was concerned that the checkout page was asking for credit card info states that "Your card is securely process by Paypal" (among others), yet there is no link to Paypal for checkout. I used the chat facility in "Contact Us" and was told to use another browser. That did not change anything. I grew suspicious and did more investigation. That's how I found your warning, which verifies my suspicion. I am very sorry this happened to you, but your warning here has kept me, and hopefully many others from making a mistake. Thank you!

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This is a SCAM. Ordered three. Never was delivered. Called customer service, got through ONE time, told me I hadn't waited long enough for delivery. Waited and then could never get back in touch. Got in touch with my credit card company, and they're working on it for me. DO NOT BUY online. If they're ever put on the shelf of a reputable company, I might try them out, but I learned my lesson, and won't buy direct from this company. You'll be sorry if you do!

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I ordered this device back in May and still have not received it.

I have emailed their customer service and still no response. I am going to call my credit card company and see if I can cancel the order since I have not received the item.

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Huge huge scam! I ordered in june could not get a hold of anyone. Finally did end of july said it would be here aug 5th have not received.You cannot get hold of them and the do not respond to emails. This is a scam i'm sure. Never received shipping confirmation that it had shipped either. Going to try to recoup my money from my amex

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Blaux charged my credit card on July 10, 2020, but I have yet to get the A/C. This is August 11. I have emailed them twice, and they don't reply. I would never do this again.

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Same here. Ordered June 26, waited 40 days, asked for communication, no reply. No shipping notice. Further sign it's a scam - the emails keep coming on their products. A reputable company would have shut those down if they were in the midst of a shipping crisis.

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why too long to wait for Blaux, since I ordered in June. please let me know, thank you

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I purchased mine on June 25, delivery in a month supposedly. After 6 weeks finally got a hold of someone, said it would be another month. I do not need it when it starts getting cold. Sounded too good to be true, probably a ripe off.

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I bought a Blaux Portable AC Unit for my mother-in-law who lives in the Upper Peninsula of Michigan. I live in Florida. The order page had no ability to send to a different location. I initially tried to use their "chat" format to change my order to no avail. It was manned by pre-typed questions and boxed answers. I called the company and the customer service representative told me that upon receiving the product to contact customer service again and they would email me a new shipping label so I could get the AC unit to my MIL. I received the AC yesterday and called customer service today. Now I am being told that isn't something the company does. If I wanted to ship it back to them and start all over, I would have to pay any shipping costs. If the product was defective and I wanted to return it, I would have to pay the shipping costs.

I haven't even taken the product out of the box because I wanted it to get to my MIL as it came from the Company. A company that obviously doesn't really care about the satisfaction of it's customer. For something that costs almost $100, you'd think they'd be a little more dedicated to making their customer happy. I am thoroughly disappointed. I will never promote this company or buy from this company again. Shannon Z - Florida

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I ordered and paid for 3 units. Before they arrived I tried to cancel my order, due to suspicious emails. Despite being assured my order had been canceled I received 3 units, just days later. I decided to give one a try. It was a complete waste of time, not remotely helping, even in the smallest room in our home.

I am returning tomorrow, although it will cost me $30 to send them back.

Unless I am completely missing something these units are useless

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I ordered my air conditioners on July 9th, and they still aren't here. I contacted my credit card company and Blaux to cancel my order. I never received a confirmation or tracking number or anything, really, until I saw the charge on my credit card. The credit card company said they have had other complaints about Blaux. I wish I would have seen these reports sooner, but I only saw glowing reports the company must have posted.

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This company specializes in SCAM. I ordered 3 for a friend and have received nothing and that was over 5 weeks ago. No word from them, even after sending many e-mails. Beware...total scam.

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I placed my order in over a month ago and have not heard or seen anything yet, and im wondering too?

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I received my Blaux ac 4 was late. The box and ac were damaged. They sent emails to me apologizing. I asked for money refund, no email sent to me for that. I put this report on better business page.

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I ordered mine in mid-June. I knew it would be like a swamp cooler but thought it might help a little. When I pushed submit, it suddenly said I had bought THREE! I should have known but I told myself that if they were good then it wouldn't hurt to have them and maybe give one for a holiday gift.

I was told they were en route after 8 weeks. Right. I meanwhile wrote and canceled order. Today I called AMEX and they are aware of this and are petitioning for a refund. Lots of luck, right?

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I ordered my unit on July 4th 2020 and have not received it yet, spoke to customer service and they said it could take up to 2-3 months! I asked customer service if I would get it by Christmas she stated maybe? I canceled my order and she stated that it will take 15-30 days to get my money returned.. this company is a scam. do not buy...

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I ordered one on June 18th and still have not received. Like others have said I have not gotten a response to emails and cannot get thru on the phone.

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I never received my June 16 order for a neck a/c, and have not yet had a response nor any confirmation of my order. I suspect Blaux is a scam, a firm that should be avoided.

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Ordered and paid June 23,2010. It is now Aug 10, 2010 and no shipment and no response to e mails asking why. Tried customer service and could not reach anyone -message was too busy and don't try to call. Looks like a scam

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I made a purchase on June 7, 2020 order number 104369475 and have not been notified with shipping information. Think this is a scam!

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how long does it take to recieve order. I purchased on jun 20

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It's been a week since I ordered this device. I was suspicious as soon as I hit the submit button. After a quick search I found this forum. It wasn't until after I submitted the order that I was told that the device wouldn't be shipped for several weeks - in September when I won't really need them anymore. I can't tell you how damaging the sales strategy is that is being employed here with Blaux. The American internet sales market is built entirely on trust. When someone gets burned by deceptive marketing, it leaves a real bad taste in the mouth. Every time I see an ad on the internet now, I think of "Blaux". I hope that they get this message. When you deceive or mislead people out of their hard earned money, not only do YOU lose their trust, all other sellers suffer, too. I feel like I can't trust anyone right now.

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I ordered this item 3 weeks ago and have yet to hear it has been shipped. Do not order, I believe it is a scam. Took my money right away and then nothing. I wish I would have looked deeper into this site before ordering...

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I purchased 3 of these units on July 20 and received them on July 29. However, they do not work as stated on their web site - it is just a fan! I have sent emails to their Customer Support address and also called their Customer Support and have gotten no replies. I would like to return all 3 of these units before the "30 day satisfaction guarantee" is up. Unless You just want a small fan, don't buy!

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I also ordered a Blaux portable air conditioner.

After several months I have not heard from them, nor can I reach them.

Does anyone have a suggestion about how to get this thing settled?

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So, I'm not the only one. Ordered middle spring 2020. Nothing. Scam. What does Consumer Report think,do they know?

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I think it is a scam and also watch out for any weird charges after you order from them on your credit cards. At this point it has been a month, I have called their customer service # and it continues to disconnect after a "overhwelming demand comment".

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RS from Miami

I purchased 5 units on June 21, 2020 and as of today 8/8/20, have not heard anything from them.

I would like to know why they keep on sending advertisements, yet they are not fulfilling/nor complying with what they preach.

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I ordered three of the Blaux A/C on July 6th, over a month ago. Not only have they still not been delivered, I am still waiting on a shipping order number to check their shipping status. Several e-mails to the company requesting up-dates have received no replies. Blaux needs to update their customer service.

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Ordered on 6/21, they took money from my account on 6/22. Emails go unanswered,contacting my bank to file fraud complaint today, 8/8/20.

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Purchased 2 portable air conditioners from this outfit on 6/27/20. Have order confirmation,but have not received any tracking # yet. Have tried to send E-Mail but the address on the confirmation is not correct E- Mail. Supposedly the order is supposed to be sent by 8/20 or guaranteed by 10/5//20. Summer will be over by then & I won’t need them. Just read other persons complain & they said they got them & they’re just a reall small inefficient fan, not want for $89 apiece!

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The problem with this product is that it is not available in any store and if you order it from the website summer will be over by the time you ever get it. At this point, I am just hoping it will arrive in time for next summer. I placed my order on July 6th and it is August 7th and it has still not arrived. I left two messages without a response. I finally reached customer service and was informed that it is 4 to 8 weeks from the time of order. It will likely arrive sometime in the fall when I will no longer need it.

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I purchased a portable fan on June 27th. My credit card was charged immediately, but I am still waiting for delivery. I have contacted the company multiple times by e-mail with no response. The phone message refers you to their website for customer service. I am disputing with my credit card company.

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I ordered this on 7-16, and after my order was placed, I was made aware that the product would not reach me until middle of August or Sept. I immediately emailed the company and asked for a refund. After emailing the company 27 times I reported this company to the Better Business Bureau. The next day I finally got a eamil from the company. They offered me 20% off. I rejected this offer and told them I wanted a refund. Today 8-7 I received a email from the company asking me why I wanted a refund. I could not believe it. In all the emails I have sent them I have told them time and time again that I was not willing to wait a month and a half for the product. Do Not order from this company. Im out $181.92.

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I placed an order on July 7th for the portable air conditioner and I was quickly charged for it but to date (August 7th I have not received it and no one is getting back to me about my order. My suggestion: DO NOT ORDER FROM THIS COMPANY!

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What the what? There is even an ad for it here ..

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I after reading all this I am so glad I didn’t get suckered into this. Thank you . I was just about to order but thought I’d better check out the item first . They have a clever ad scam with the half off, almost out of stock, reverse engineered by a child bs. I knew it sounded TGTBT.

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This company is a fraud. I ordered one unit on June 23rd, 2020. It is now August 6, 2020 and I have heard nothing from them. have reached out to them 3 times to their customer support number with no response. I will be asking my credit card company for assistance in this matter and will be filing with the better business bureau and letting consumer affairs know about this company.

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Bought and paid for AC unit and was shipped a air purifier unit. C**p advertising saying some grade school kid reversed engineered a big unit to portable unit didn't bother me. I just wanted a small personal AC unit and didn't get it. There are other small units at half the price without the slick advertising and I recommend trying them before Blaux. Less money possibly down the drain.

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Ordered 2 units in June. They took my money immediately but still have not shipped the product to this day in August. I can't even track it ...nor would they respond my emails

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I ordered 2 units and filters in the middle of July. They took my money from the credit card as soon as they could, I have yet to see any air coolers. This is the last time I will ever order online. Why do they keep advertising when they don't follow through. I hate being lied to and scammed. I could have put my money on a rel air cooler. Today is August 6.

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I ordered a while ago and not received it yet

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I ordered and paid for £ a/c units from Blaux on the 19th June 2020, nothing has arrived I've contacted customer services twice with no result. This isn't the first company who has scammed me for a few dollars.

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I ordered 2 air conditioners when it was offered at half price.

It was rung up on my credit ard I waited with great anticipaion for them. But, THEY NEVFER never CAME. IT'S BEEN OVER A MONTH OR MORE AND THEY HAVEN'T COME YET. IT MISSED THE HEATWAVE THAT COMPELLED ME TO BUY THEM IN THE FIRST Place.

I HOPE THEY READ THIS AND cALL ME. LUCILLE J... jUST LOOK IN YOUR RECORDS AND YOU'LL SEE MY ADDRESS AND PHONE NUMBER.

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Please stop and desist from taking the $1.00 from my checking account I never authorized this deduction. I don't care who you are or what you sell. You are very hard to get in touch with.

Mary R.

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I ordered a Blaux wearable airconditioner,I ordered 5 of them and they took the money and never sent them.I cannot find a way to communicate with them.

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Don’t buy this product. I ordered one 10 June, 2020 and haven’t received it yet. They offered me 10% back and kept telling me they will send me a tracking number when order ships. I strongly discourage anyone to buy this product.

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I ordered Blaux on the 12th of July. I received order confirmation and the took the money immediately. I emailed them twice and asked for a tracking number but never re eived a reply.

I guess there's one born every minute.

Does anyone have a bridge they'd like to sell me?

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Just disputed this purchase with my credit card company. They said Blaux shows up as a communications/management company! This is not legit! Do not buy these AC units!

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Ordered one of these in June 2020. Still no unit. They charged my card quickly enough though. After the 14 days waiting period, I asked them about my order. They got back to me very quickly and said it can take up to 30 days for the order to ship. So I waited. And waited. And waited. Wrote to them again asking, "What's going on?" No response. Waited another week. Asked again, but this time I told them I'd be asking my credit card company for help and I'd consider their ad a scam. Still no response. So my credit card company gave me a conditional credit on my account. They said it'll take up to 60 days for them to research the issue and attempt to contact the vendor.

My advice: If you haven't purchased one of these yet, DON'T!

If you've purchased one or more of these, contact your credit card company and see if they'll credit you like they did for me. It'll probably be a conditional credit like mine so you should assume the money is spent, but I liked the gesture. Perhaps if enough people attempt to get their money back, someone in authority will take notice?

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I ordered 4 but have not received any yet, they told me 10 to 14 days, after 14 days, they said 4 to 8 weeks, it has been 5 weeks. They are telling me that they are on back order but they charged my credit card.

blaux seems to be a scam as when I order them thy said they had them in stock, but now they say they are on back order

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with out a compressor like normal window units what keeps the water cold

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DO NOT BUY! I ordered the Blaux Portable AC on June 1, 2020. They offered deals when you buy more than one unit so I bought three. They arrived on August 2,2020 (now that the hot summer is almost over) that's 8 weeks and 6 days delivery time. I nearly forgot that I ordered them. The three boxes arrived in perfect order, no damage. I thought they were coming from Hong Kong (not sure). The packaging is very nice and the actual unit looks exactly like the pictures online. I opened one box and tested one unit.

The item is seemingly solid and passes the tangable quality test and it's easy to use. It came charged and ready to use out of the box. So far, so good. Then you turn it on. It's downhill from there. It does NOT relieve you at all! There is a slit on each side of the device that is about the size of a quarter that blows out the air. But it's NOT cold or cool. I barely feel it. It's a joke! Their advertising is sooooo good. You see the words "portable AC" and you think Air Conditioning. I NEVER saw the words "portable fan" at all. Get this, the box says portable fan though. Probably to cover their butts.

On August 4,2020 storm Isaias rolled up the east coast USA. I'm in New England. My house lost power for 12 hours. At midnight it was 70 F and humid and very poor sleeping weather. I decided use the portable AC while sleeping. It accomplished nothing. In fact it made things worse because of the noise. Imagine having 200 worker bees around each of your ears buzzing away. That's not quiet. They advertise that the unit is quiet, but it's not.

I really was hoping for a better result. I wanted to gift these to my young adults. One is landscaping for the summer and this would have been nice if it actually gave some relief. Based on all the customer service comments that I've read, it's is going to be sheer h**l trying to return these. Yep, looks like I'll be eating $160.00. Then one clever son pointed out that I could have bought a portable neck fan for $2.75 online. Okay, lesson learned.

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I bought into this thing back in June 2020. They took the money and laughed all the way to the bank. I have never received any further communications from them as to when these (yes I got taken into the 2 unit deal) will be delivered. They won't communicate anything. So, yes this is scam and it looks like I'm not the only one that got burned by them.

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Ordered 6/20/20. No receipt, no product, no possible way to contact the "company" to cancel the order. DO NOT USE DEBIT CARD FOR THIS TYPE OF TRANSACTION. You cannot cancel the transaction unless you use a bank check.

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The Blaux appears to be scam as I cannot get email answer at support@blaux.com, the 844 number is not assigned. I am refusing the order as I canceled day of order and no response.

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I purchased a blaux cooler on 6-28-20 when I placed the order they took the $99.00 out of my account immediately but never sent me a receipt. I started emailing them at their email address and every time it came back mailer address unknown. I have given them ample time to get in touch with me now I just want to tell others, DO NOT BUY THIS THEY ARE THIEVES.

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It is a scam! and so is the glacier portable ac! it is a scam!

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I ordered the Blaux Wearable AC on June 1, 2020 and just received it yesterday 8/4/2020 no email was sent to notify of it being sent. I have not used it yet but have charged it and it works do not know for how long. Will wait and see. Good Luck

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I ordered on July 5th, not a word or even a 'received your order' email.

I've emailed them twice and gotten no answer. I've come to the conclusion

THIS IS A SCAM!

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I just ordered on 10 July for one and other half price total price they took from my bank $69.86 then added insurance $25.15 warranty which I never requested...

Then also find out another amount taken $138.26 similar which I don't know and never order such..

I did not get any thing so far and I think it is rip off scam...and waiting to get before the winter start...and before I die ...

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Surprising, given the number of negative remarks, I finally received this product 50 days after ordering (although still waiting for the additional water curtain ordered). Never received any notice that it had been shipped, so arrival was unexpected. Had called US number after 30 days to be told that because of Covid, shipments were delayed and minimum of 6 to 8 weeks. Took two tries to get through and person seemed pretty stressed, basically saying I was too impatient.

Instruction manual gives no guidance on powering up so plugged in for about 3 hours until blue light came on. Did soak water curtain as suggested and put cold water in top.

This is no air conditioner but rather a small swamp cooler that sends out cool air; the closer to you, the better. It is not going to cool any size room. Color lights are pretty but do not add to effectiveness.

From other reviews it seems like price varies widely. Paid $89 plus tax and that was probably too high for the quality of product. Feel somewhat lucky that I even got the device.

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I ordered four of them back on June 11, got a tracking number but it doesn't work. Guess I'm in there we the rest SCAM! I did send a email they pay pal to them today. I'll just have to wait to see if anything will happen..

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I can only add to the sad litany of complaints. It's the same story: ordered two units in early June, a confirmation email arrived shortly after, and then - nothing. Credit card debited the full amount shortly thereafter. Phoned the number provided in July, got an automated message advising that there were unavoidable delays in shipping due to you-know-what. The message sent me to what was supposed to be a live operator, but instead I got another automated message asking me to give them feedback on the quality of their service. It was as though they were thumbing their nose at us suckers.

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I purchased 1 incredible ac on july 9th.finally got a little toy about 6 time smaller than what it shows on advertisement.it is SMALL I say no more than 10.00..it is very shameful people have to do this.they,re very difficult to work with.yeah they got my money the same day I ordered

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If you are here, then like me, you didn't get your AC. Purchased mine June 3, 2020. Got a confirmation of purchase advising that a 2nd email would arrive when product shipped with my tracking number.

Still have not received the tracking number and it's August 4th. I emailed them twice. Went back to the website I ordered from... or tried to... I actually had to use my browser history to find the "SAME" one. Chat support leads to email robot. Called the North American Toll Free number and got danced around the auto system. Finally got to punch in my order number, which took me to a survey then hung up on me. TWICE... just had to be sure I didn't miss something.

Last resort was calling my bank and starting a claim of investigation.

Takes up to 55 business days at my bank... so hopefully by mid October 2020 I will get my money back

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I can't say enough bad things about this Chinese outfit. 100% irresponsible, unaccountable, parasites with a lot of technical know-how to be chameleons.

Total scam outfit. Maybe the worst one in the history of online sales.

They are in operation now and have been for several years. Based in China. Nobody seems to be catching on even with thousands of victims.

Very well organized. They advertise using hundreds of different webpages-but its all them. Frequently changing their name.

The products will never arrive or will be absolutely cheap junk. No money will be refunded.

Most of their websites are phony product review websites "is this a rip off product?" -but it's them. They even have a website to report your experience with them-as if it's not them, you know it is when it leads to nowhere-this is their trademark-NOTHING AND NOWHERE except they got your $$.

They thought of everything.

Amazon, Paypal, and all the web browsers allow them to advertise so they seem legit.

Report them to your bank right away, today, do not wait for their latest fake promise of "we are having shipping difficulties" BS-that is all they are made of.

IF YOU CANT DIRECTLY TALK TO A HUMAN BEING BEFORE MAKING A PURCHASE-DONT BE TEMPTED.

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I ordered June 12th and was immediately charged. No confirming email came until I got one on June 18th for the extra filter. I finally reached someone on the phone on July 27th, who said my order mysteriously went out SIX MINUTES prior to the call! She said the package was for 2 AC units, but I'd ordered three for $148 and an extra filter. She kept arguing with me and said I'd get a confirmation email and I did not. She also said I'd get tracking info in about 6 hours, which I did, several days later, and there is no such package, according to their scam usps page!

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I order a blaux A.C unit on June 20 hadn't got it yet they keep sale them is everyone running that late they said that got more in

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Check your credit card. They charged me the day I placed the order and I have received no response to emails about returning the units.

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I placed an order for 2 units on July 9 and never received them. My credit card shows the charge is for PR services for a company in Vancouver. I am fighting with my credit card company to get my money back...

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This is without a doubt one of the most stressful online transactions I have ever encountered. I "thought" I had researched this product and this company (BuyBlaux), to the extent that I felt very comfortable placing an order for a portable AC Unit. Boy, was I sadly mistaken! My wife and I placed our order on July 15th and were told as everyone else here was, that COVID 19 was wreaking havoc with shipping and delivery of the product. I completely understand this, and even said so in an email I sent to Blaux 10 days later on July 25th. What was baffling to me was the fact that I just wanted some correspondence as to when the AC unit "would possibly" be shipping to us. To my surprise at the time, we got NO response to the email at all so I again called Blaux, this time on Tuesday, July 28th and when I spoke to the representative he said, "Oh yeah, it should be on it's way tonight" and you will be emailed with a confirmation number. Well, of course, we got NO email. Seems to be a trend from some of these reviews I'm reading. In any event, I just got off the phone with 2 different reps and 1 supervisor (Monday, August 3rd). 1 rep told me our order was cancelled on the 29th of July, coincidently 1 day after the guy told me it would be on it's way the night before. The second rep told me our order was never cancelled then changed her mind and mysteriously said it was cancelled but then re-ordered. LMAO by this time. Not really. The supervisor I finally got to speak to apologized for all of our frustrations and seemed somewhat helpful and understanding. I appreciated that but for me, I'd had enough and told them I wanted to cancel our order. We are supposed to get an email cancelling our order sometime tonight. I'm not holding my breath. Long story short, this company seems to have bit off more than they can chew and don't have the staff to keep up with customer service i.e... returning emails, answering calls, incorrect information, representatives not taking proper notes when talking to customers etc. etc. etc. I would NEVER recommend dealing with this company unless you have an insane desire to deal with frustration!

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I ordered a ac unit and was told that it would ship in fourteen days. After the fourteen days I called them and was told it was coming from Hong Kong and would be about four to six weeks more. I cancelled immediately and they cancelled the credit card charges.I would never buy from them again.

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My wife ordered 3 of these things back in june still have not got them .

When she ordered them was told just got a new batch in you will have them in 14 days .

18 days later she called them back and was told they where still waiting.

NEW ORDER WILL BE IN AND THEY WILL SEND IT RIGHT OUT.

2 weeks later she called again they said they were having problems because of 19 and the us postal service .

They are lying about the us postal service delaying mail .

Because I work for the postal service and soon as get packages or mail it goes out.

DO NOT BUY FROM THEM THEY ARE ONLY TAKING YOUR MONEY

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