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Apple iCloud Support Scam Calls 2020

Apple users have been warned not to answer telephone calls from Apple unless they have specifically requested one using the official Apple online support page. This is because there is a new voice phishing scam that is going after Apple users in a clever new way by making calls seem like they are coming directly from Apple Support. The aim of the scammer is to get their potential victims' Apple iCloud accounts.

Apple iCloud Support Scam Calls 2020
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How the Scam Works?

The scammers call their potential victims and spoof their telephone numbers to make it appear on the potential victims CallerID as "Apple Inc." This type of telephone number spoofing makes the scam more convincing, which is why you cannot safely rely on your callerID anymore. The scammers then falsely claim they are from Apple Support and reporting that the potential victims' iCloud accounts have been breached. The caller then proceeds to say they’ll need the person’s Apple ID and password in order to secure their accounts. But, if the potential victims give the scammers or cybercriminals their account credential (username and password), the scammers will use it to gain unauthorized access to their account and use them fraudulenlty.

Apple users who have or think they have been victims of this scam are asked to change their password and contact Apple Support directly for help.

Helpful Tips to Help Protect You

  • Apple will never ask their users for their account credentials victims, so if you are asked for such information, disconnect the call.
  • Apple do not usually call their customers, unless you have a requested a callback.
  • Scammers spoof phone numbers and use flattery and threats to pressure you into giving them information, money, and even iTunes gift cards. Always verify the caller's identity before you provide any personal information. If you get an unsolicited call from someone claiming to be from Apple, hang up and contact them directly.
  • And, NEVER share your Apple ID, password or temporary verification code with anyone. You never have to give these details for customer or techical support.
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Comments, Questions, Answers, or Reviews

Comments (Total: 24)

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  • September 10, 2020 at 7:09 PM by an anonymous user from: Oakfield, Wisconsin, United States

    209 area calls ever 5 miniutes using different name and say to call back on 3152328257 monteca calif, 20 calls within past hour have nomoromo still get through how can I make them stop. Frontier phone said cant stop this area caller.

  • September 8, 2020 at 9:50 AM by an anonymous user from: Balwyn North, Victoria, Australia

    Had a call tonight, allegedly from switzerland with an Apple share offer.

    I figured they were a scam straight away.

  • September 5, 2020 at 8:42 PM by an anonymous user from: Abingdon, Virginia, United States

    If you’re getting these calls, I highly recommend a RoboKiller subscription.

  • September 5, 2020 at 6:49 PM by an anonymous user from: Fairfax, Virginia, United States

    After receiving the below automated message, I spoke with a man claiming to be James Lee with apple support badge number CVE 2019/8570. He claimed multiple hackers were accessing our account around the world. He wanted to know if I had access to my phone and computer so I could log into the Apple Secure Server. If I did, James Lee claimed he could stop the hackers. I hung up on him.

    This is the automated message we received:

    "Dear Customer,

    This is Olivia from Apple Support. We have found some suspicious activities in your iCloud account.

    Your iCloud account has been breached. Before using any Apple Device, please contact Apple Support advisor.

    Press 1 to connect with an apple support advisor.

    Press 2 to listen to this message again.

    Or if you wish to contact us later, please call us on our toll free number 315-232-8257.

    Thank You"

    The calls all occurred on 5 Sept at the following times and New York phone numbers:

    7:31 pm 408-958-4360

    7:24 pm 408-958-3769

    7:12 pm 408-958-3302

    7:04 pm 408-958-5548

    6:59 pm 408-958-6623

    6:53 pm 408-958-5576

    6:45 pm 408-958-0448

    6:37 pm 408-958-3575

    6:30 pm 408-958-3446

    6:27 pm 408-958-4691

    6:24 pm 408-958-4691

    6:16 pm 408-958-1955

    6:05 pm 408-958-2593

    5:55 pm 408-958-2555

    5:47 pm 408-958-6811

    5:38 pm 408-958-2689

    5:30 pm 408-958-4394

    5:22 pm 408-958-6471

    5:07 pm 408-958-2002

    5:00 pm 408-958-2115

    4:53 pm 408-958-8075

  • September 5, 2020 at 4:39 PM by an anonymous user from: Purlear, North Carolina, United States

    A call from 800-465-2325

    Says my cloud account was breached from Texas and California

    I thought it was legit but was still hesitant to go forward

    He told me what I needed to do

    I

    He said I needed to have access to both my

    iPhone and computer

    That is when I knew it was a scam for some reason

    I told him I had my phone but not my computer

    He got angry and said, if you need any help call us back.

  • September 4, 2020 at 12:09 PM by an anonymous user from: Dubuque, Iowa, United States

    23 calls in the last 2 days. All from (408)765-xxxx numbers. Answered once and got a man with an Indian accent. When challenged to identify himself he hung up.

  • September 1, 2020 at 2:51 PM by an anonymous user from: Phoenix, Arizona, United States

    I was called 8 times yesterday. When speaking to representative she told me my phone had been compromised by someone either in Germany or Russia she had a heavy oriental accent. I hung up. Today I so far have received 6 calls Today and it’s not even noon yet. One man who answered had a heavy accent from India. I hung up. Most of the telephone numbers are from New York California and Oregon.

  • September 1, 2020 at 2:48 PM by an anonymous user from: Phoenix, Arizona, United States

    I was called 8 times yesterday. When speaking to representative she told me my phone had been compromised by someone either in Germany or Russia she had a heavy oriental accent. I hung up. Today I so far have received 6 calls Today and it’s not even noon yet. One man who answered had a heavy accent from India. I hung up. Most of the telephone numbers are from New York California and Oregon.

  • August 29, 2020 at 7:07 PM by an anonymous user from: Cathedral City, California, United States

    Caller ID said it was from Pay Phone. 760-324-9020. apple Breech. Press 1 etc.

  • August 28, 2020 at 12:08 PM by an anonymous user from: Aurora, Illinois, United States

    8 calls in the last 2 days. All from 202 area code. Wanting me to type in "FASTSUPPORT.GOTOASSISTCOM" Questioned them for a while till they hung up.

  • August 27, 2020 at 5:55 PM by an anonymous user from: Ada, Michigan, United States

    I have received 15 calls with voicemails in less than an hour regarding a compromised Apple account. I’ve blocked the number but they keep finding away around it... sorry make that 16! So annoying! This scam seems to be coming from Cocoa Beach, Florida.

  • August 21, 2020 at 1:14 PM by an anonymous user from: Bellingham, Washington, United States

    14 calls already today from Apple Cloud Account (caller ID says SJ University)

    Olivia is the name used by the female, spoke a guy named JUSTIN. Told him to remove me from Calling list, he said NO PROBLEM. Got a call a half an hour later, same company, spoke to Jesus, he said it will cost me 500 dollars to have my number removed!

    • August 22, 2020 at 6:20 PM by an anonymous user from: Mosinee, Wisconsin, United States

      Me too! Getting tons of calls! Numerous calls and leaving messages. I've asked 3 times to be removed and they hang up. How to we get rid of this?

  • August 13, 2020 at 10:53 AM by an anonymous user from: Salina, New York, United States

    Getting MULTIPLE calls a day back to back from different numbers. Some from Georgia, some from Virginia on caller ID. 678-565-1502 678-564-7793 757-854-8701 are a few of the

    numbers. Other than blocking the number, I don't know what else to do!

  • August 12, 2020 at 11:59 AM by an anonymous user from: Silver Spring, Maryland, United States

    We've received over a dozen calls in two days, and have blocked 7 numbers in the (509) 743 exchange. The recorded message identifies itself as Olivia, and leaves a (315) number (possibly the one listed by the Dallas user above).

    This seems like a prank or harassment: how do you get cooperation (even unwitting) from

    someone you've called repeatedly for hours? Anybody got a clue on this one? -Thanks.

  • August 11, 2020 at 1:15 AM by an anonymous user from: Tacoma, Washington, United States

    I have received eleven phone calls from apple cloud stating that my account has been compromised.

    • August 11, 2020 at 6:51 PM by an anonymous user from: New Albany, Ohio, United States

      This number has continued to call me over and over. I think it's been about 20 calls. I continue to block and they find a way to call again and again.

  • August 8, 2020 at 5:15 PM by an anonymous user from: Dallas, Texas, United States

    The calls keep coming.

    Asking re: apple cloud.

    PHONE NO: 315 232 8527

    PLEASE MAKE IT STOP.

  • August 7, 2020 at 7:48 PM by an anonymous user from: Laurel, Maryland, United States

    So far I have received 12 calls in the past 2 hours telling me my Apple icloud account has been breached. The phone numbers are different but all have a 714 area code with an 862 prefix. I do not have an Apple icloud account for anyone to breach!

  • August 7, 2020 at 5:35 PM by an anonymous user from: Snohomish, Washington, United States

    I have been called 8x in 1 hour - just even as I type this! All from different numbers, all get blocked. This is probably the worst spam I have ever dealt with. All calls start with a 628 prefix & they leave a voicemail about contacting Apple support advisor. I don't own any apple products.

  • August 6, 2020 at 6:27 PM by an anonymous user from: Seattle, Washington, United States

    how do I get them to stop calling me

  • August 4, 2020 at 7:33 PM by an anonymous user from: Seattle, Washington, United States

    I am receiving apple icloud phone calls saying my account had been hacked. the calls are coming from florida, unknown caller and a name "Olivia"

    Just want to let you know the scam is up and running still!

  • July 27, 2020 at 2:57 PM by info

    Dear sirs:

    We had a call from "Apple" to try to get us to buy gift cards. The email below is what they sent to us. The scheme was our iCloud account was hacked by 72 hackers. I talked to them too long. The phone number used was 877-204-3930.

    We have changed our Apple ID passwords and the passwords on our computers.

    Kim

    - Forwarded message -

    From: Apple Support <apple-care@mail.com>

    Date: Sun, Jul 26, 2020 at 2:38 PM

    Subject: Thanks for contacting us

    Thanks for contacting us.

    Hi Kim,

    Thanks for contacting Apple Support. If you need more help later, you can open the case id below or start a new support request online.

    Case ID: 100734051871

    Sincerely,

    Apple Support

    • August 26, 2020 at 2:00 PM by an anonymous user from: Yorba Linda, California, United States

      My mother in law got scammed. They called her and said she been hacked by 72 people and requested her to buy gift card . She lost $1,500.00

      People be careful out there .

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Apple iCloud Support Scam Calls 2020