Apple iCloud Support Scam Calls 2020

Apple users have been warned not to answer telephone calls from Apple unless they have specifically requested one using the official Apple online support page. This is because there is a new voice phishing scam that is going after Apple users in a clever new way by making calls seem like they are coming directly from Apple Support. The aim of the scammer is to get their potential victims' Apple iCloud accounts.

Apple iCloud Support Scam Calls 2020

How the Scam Works?

The scammers call their potential victims and spoof their telephone numbers to make it appear on the potential victims CallerID as "Apple Inc." This type of telephone number spoofing makes the scam more convincing, which is why you cannot safely rely on your callerID anymore. The scammers then falsely claim they are from Apple Support and reporting that the potential victims' iCloud accounts have been breached. The caller then proceeds to say they’ll need the person’s Apple ID and password in order to secure their accounts. But, if the potential victims give the scammers or cybercriminals their account credential (username and password), the scammers will use it to gain unauthorized access to their account and use them fraudulenlty.

Apple users who have or think they have been victims of this scam are asked to change their password and contact Apple Support directly for help.

Helpful Tips to Help Protect You

  • Apple will never ask their users for their account credentials victims, so if you are asked for such information, disconnect the call.
  • Apple do not usually call their customers, unless you have a requested a callback.
  • Scammers spoof phone numbers and use flattery and threats to pressure you into giving them information, money, and even iTunes gift cards. Always verify the caller's identity before you provide any personal information. If you get an unsolicited call from someone claiming to be from Apple, hang up and contact them directly.
  • And, NEVER share your Apple ID, password or temporary verification code with anyone. You never have to give these details for customer or techical support.
Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 24)

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September 10, 2020 at 7:09 PM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Oakfield, Wisconsin, United States

209 area calls ever 5 miniutes using different name and say to call back on 3152328257 monteca calif, 20 calls within past hour have nomoromo still get through how can I make them stop. Frontier phone said cant stop this area caller.


September 8, 2020 at 9:50 AM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Balwyn North, Victoria, Australia

Had a call tonight, allegedly from switzerland with an Apple share offer.

I figured they were a scam straight away.


September 5, 2020 at 8:42 PM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Abingdon, Virginia, United States

If you’re getting these calls, I highly recommend a RoboKiller subscription.


September 5, 2020 at 6:49 PM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Fairfax, Virginia, United States

After receiving the below automated message, I spoke with a man claiming to be James Lee with apple support badge number CVE 2019/8570. He claimed multiple hackers were accessing our account around the world. He wanted to know if I had access to my phone and computer so I could log into the Apple Secure Server. If I did, James Lee claimed he could stop the hackers. I hung up on him.

This is the automated message we received:

"Dear Customer,

This is Olivia from Apple Support. We have found some suspicious activities in your iCloud account.

Your iCloud account has been breached. Before using any Apple Device, please contact Apple Support advisor.

Press 1 to connect with an apple support advisor.

Press 2 to listen to this message again.

Or if you wish to contact us later, please call us on our toll free number 315-232-8257.

Thank You"

The calls all occurred on 5 Sept at the following times and New York phone numbers:

7:31 pm 408-958-4360

7:24 pm 408-958-3769

7:12 pm 408-958-3302

7:04 pm 408-958-5548

6:59 pm 408-958-6623

6:53 pm 408-958-5576

6:45 pm 408-958-0448

6:37 pm 408-958-3575

6:30 pm 408-958-3446

6:27 pm 408-958-4691

6:24 pm 408-958-4691

6:16 pm 408-958-1955

6:05 pm 408-958-2593

5:55 pm 408-958-2555

5:47 pm 408-958-6811

5:38 pm 408-958-2689

5:30 pm 408-958-4394

5:22 pm 408-958-6471

5:07 pm 408-958-2002

5:00 pm 408-958-2115

4:53 pm 408-958-8075


September 5, 2020 at 4:39 PM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Purlear, North Carolina, United States

A call from 800-465-2325

Says my cloud account was breached from Texas and California

I thought it was legit but was still hesitant to go forward

He told me what I needed to do


He said I needed to have access to both my

iPhone and computer

That is when I knew it was a scam for some reason

I told him I had my phone but not my computer

He got angry and said, if you need any help call us back.


September 4, 2020 at 12:09 PM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Dubuque, Iowa, United States

23 calls in the last 2 days. All from (408)765-xxxx numbers. Answered once and got a man with an Indian accent. When challenged to identify himself he hung up.


September 1, 2020 at 2:51 PM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Phoenix, Arizona, United States

I was called 8 times yesterday. When speaking to representative she told me my phone had been compromised by someone either in Germany or Russia she had a heavy oriental accent. I hung up. Today I so far have received 6 calls Today and it’s not even noon yet. One man who answered had a heavy accent from India. I hung up. Most of the telephone numbers are from New York California and Oregon.


September 1, 2020 at 2:48 PM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Phoenix, Arizona, United States

I was called 8 times yesterday. When speaking to representative she told me my phone had been compromised by someone either in Germany or Russia she had a heavy oriental accent. I hung up. Today I so far have received 6 calls Today and it’s not even noon yet. One man who answered had a heavy accent from India. I hung up. Most of the telephone numbers are from New York California and Oregon.


August 29, 2020 at 7:07 PM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Cathedral City, California, United States

Caller ID said it was from Pay Phone. 760-324-9020. apple Breech. Press 1 etc.


August 28, 2020 at 12:08 PM by
Apple iCloud Support Scam Calls 2020
an anonymous user from: Aurora, Illinois, United States

8 calls in the last 2 days. All from 202 area code. Wanting me to type in "FASTSUPPORT.GOTOASSISTCOM" Questioned them for a while till they hung up.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Apple iCloud Support Scam Calls 2020