Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Apple iCloud Support Scam Calls 2020

Apple users have been warned not to answer telephone calls from Apple unless they have specifically requested one using the official Apple online support page. This is because there is a new voice phishing scam that is going after Apple users in a clever new way by making calls seem like they are coming directly from Apple Support. The aim of the scammer is to get their potential victims' Apple iCloud accounts.

How the Scam Works?

The scammers call their potential victims and spoof their telephone numbers to make it appear on the potential victims CallerID as "Apple Inc." This type of telephone number spoofing makes the scam more convincing, which is why you cannot safely rely on your callerID anymore. The scammers then falsely claim they are from Apple Support and reporting that the potential victims' iCloud accounts have been breached. The caller then proceeds to say they’ll need the person’s Apple ID and password in order to secure their accounts. But, if the potential victims give the scammers or cybercriminals their account credential (username and password), the scammers will use it to gain unauthorized access to their account and use them fraudulenlty.

Apple users who have or think they have been victims of this scam are asked to change their password and contact Apple Support directly for help.

Helpful Tips to Help Protect You

  • Apple will never ask their users for their account credentials victims, so if you are asked for such information, disconnect the call.
  • Apple do not usually call their customers, unless you have a requested a callback.
  • Scammers spoof phone numbers and use flattery and threats to pressure you into giving them information, money, and even iTunes gift cards. Always verify the caller's identity before you provide any personal information. If you get an unsolicited call from someone claiming to be from Apple, hang up and contact them directly.
  • And, NEVER share your Apple ID, password or temporary verification code with anyone. You never have to give these details for customer or techical support.
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