Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
I got an email message from no-reply@alertsp.chase.com and wants to know if it is a scam or not. The message says: "You have a new secure message." I know alertsp.chase.com is legitimate, but I also know that cybercriminals can spoof the "From" email address to make an email appear as if it came from a legit company?
From: Chase Online - no-reply@alertsp.chase.comYou have a new secure message
From: Chase Online - no-reply@alertsp.chase.com
You have a new secure message
5
I received an email from no-reply@alertsp.chase.com at 5 am. Its subject was "You received a new letter". The content was:"We posted a new notice or letter in your Chase Mobile® app and at chase.com/statements.Here's what it's aboutYou cannot use your account(s), and we will close it soonWe encourage you to read the entire letter, because it contains specific information about your account.View your letter in two waysFrom Chase Mobile, go to your profile and choose "Statements and documents."At chase.com/statements, just sign in to your account.You’ll see your letter under “Notices and letters”.To view or change your delivery settings, please sign in to Chase Mobile or chase.com.Letters and notices sent may be from subsidiaries and/or affiliates of JPMorgan Chase Bank, N.A."It looks so clean and authentic but after looking up the "no-reply@alertsp.chase.com" email on the internet, I'm guessing it's a fraud. I generally receive alerts from "no.reply.alerts@chase.com". So the only logical explanation is that this is phishing.
alertsp.chase.com seems legit but it can be spoofed. I cannot tell if the email is legit or not because I cannot view the links in it. To check if the email is legit, go to Chase's legitimate website at www.chase.com/statements and sign in to verify.
I think I made a mistake by clicking on the email mentioned above as a scam. Please let me know and if so, what do I do now. It looked legitimate to me. Thanks.
Never click on a link in an email or text. Go directly to www.chase.com and sign into your account. If there is some important message, you will be notified after signing in.
The email is a scam. The email address appears to be spoofed.