Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Cash App Alert Scams and How They Work

No one representing Cash App will ever ask for your sign-in code via text message, over the phone, on social media, or through any other medium. Therefore, Cash App users are asked to beware of Cash App text or Cash app transfer scams claiming there are pending transfers, or fake Cash App customer support telephone numbers. Cash App scammers are attempting to steal personal and/or financial information via text message, phone, social media, and email. Victims of phishing scams are sometimes directed to enter their information into fake or phishing websites posing as real ones. If you believe that you have fallen victim to a phishing scam, please change your Cash App PIN immediately and report the incident.

Also, scammers are pretending to be Cash App customer support agents and are tricking a lot of CashApp users into giving them their account credentials. But, Cash App does not actually offer customer service via the telephone, only via email or through the app. If a consumer does call the number provided by the company (1-855-351-2274), they will hear a recording telling consumers to seek service via email or their app.

Scammers set up a fake phone number and then list it on the internet along with fake web sites claiming to be Cash App Customer Support or Customer Service. The scammers ask potential victims for their account credentials and then transfer the potentia victims' account to their account.

Please be aware that Cash App employees are often impersonated by scammers circulating fake phone numbers online. Never call anyone claiming to represent Cash App. Remember Cash App will never ask for your pin or sign-in code.

If you need help or support, please go Cash App's help page at:

Cash Transferring App Tips

When looking to use any cash transferring app, here are some tips to consider:

  • Use money transfer with friends: Protect yourself from scams by only using money transfer apps for their intended purpose -- sending money to people you personally know.
  • Enable additional security settings: Check your account settings to see if you can turn on additional security measures, such as multi-factor authentication, requiring a PIN, or using fingerprint recognition like Touch ID.
  • Link your money transfer app to a credit card. As with many other purchases, using a credit card will help protect you if you don't get the goods or services you paid for. Linking to a debit card or directly to your bank account does not give you that added protection.
  • Use a password on your phone. If you lose your phone - or it's stolen - be sure criminals can't access your payment apps. Secure your phone by choosing a strong password or using the biometric security devices available on many smartphones.
  • Check your account to be sure that the money transferred: If you do use a peer-to-peer payment app to sell something, be aware that it takes a few days for some payments to transfer. Be sure that the money transfers before you send the goods. If you have any concerns that a payer didn't really send the money, be sure to check your account directly.

Related article:

waiting