Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Norton US LLC Subscription Renewal Notification Cancellation Scam

Sep 9, 2020 2020-09-09T00:27:38-05:00
Dec 1, 2020 2020-12-01T11:12:01-05:00

Do not call the telephone number (810)-366-9432 because it is a fake. The fake Norton or technical support telephone is being used by scammers. The scammers send fake emails like the one below to potential victims asking them to call the fake telephone numbers. But, if potential victims call the telephone number, scammers will attempt to trick them into disclosing their account credentials, personal and financial information.

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The Norton US LLC Subscription Renewal Notification Cancellation Scam

From: Service Norton <receiptnortoncenterforusa@gmail.com>
Date: 09/08/2020 7:37 AM
Subject: Subscription Renewal Notification
Dear Margaret Reed
This Mail is from "Norton Us LLC" and it is regarding your computer internet security protection. Your Service Plan has expired today and has been "Auto Renewed " For $300.00 for a period of 5 years.
You will see the DEBITED TRANSACTION in your account statement as a payment to "NORTON LLC"
It may take a few moments for this transaction to appear in your account.. For Further Inquiries and details contact us at- (810)-366-9432.
The INVOICE has been issued and your checking account/Debit card has been charged. You will see the Debit Transaction in your account statement as payment to NORTON LLC.
ORDER NO:- 98457321
INVOICE ID:- NOR452-CNY721
AMOUNT:- $300.00
If you have any Question or want a refund for this order. Please call on our Toll-Free Number (810)-366-9432, And
Click here For Cancellation
Thanks so much for joining our services!
Warm Regards
Justin Parker

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Comments, Answers or Questions

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Comments 8

Nov 25, 2021 at 6:07 PM by an anonymous user from: Anne Arundel County, Crownsville, Maryland, United States

They are also using the number 810-207-1818 in this scam

Nov 16, 2021 at 2:46 PM by an anonymous user from: Stony Creek Township, Fishersburg, Indiana, United States

Norton Lifelock Subscription Auto Renewal Scam

Thank you for your Auto-Renewal Order.
Your Account/Card has been Debited for $299.00 (charges may appear later)

Order Details
To find more information on your order and to manage your subscription please call us.
Order Number - NAS96320
Customer Id Number - 210315
3 years protection Supports - Microsoft® Windows®, Mac OS®
Payment Mode: Direct Auto-Debit
Amount Debit: $299.00 / Norton™ LifeLock360
Renewal Partners / Webroot® / Malwarebytes

Your Basic Security was included with your Internet Service has Expired.
Subscription may have been purchased through third party offering.
if you have multiple subscriptions you can manage it by calling us.

You are eligible to cancel your subscription for a Refund
by Calling our Billing Support at 1(810) 207-1818
If we Missed your call please leave a message with your name or your order number.
Our Support team will call you back with instructions to cancel your service.

Note: This is a system-generated email so replying to this email will not cancel your subscription.
For Cancellation or Refund Please call us at 1(810) 207-1818

Sep 6, 2021 at 11:03 AM by an anonymous user from: Newark, New Jersey, United States

The Black Hats are still at it 1 year later:

Norton Security Home Premium Pack Renewal: $499.00
Invoice Number: #598-R56D-NT21
Order ID: AGQT991N2
Date of Renewal: 06/09/2021
Operator Ref No. 330951131
HelpDesk Number: 1 (810) 207-6958
Sent by: longprevatteli-gmail.com "The Billing Department"

Why haven't the White Hats at Norton taken them "offline".
Is this an attempt to demonstrate the "value" of Norton Lifelock Services?

Aug 5, 2021 at 7:14 PM by an anonymous user from: Radnor Township, Villanova, Pennsylvania, United States

Just got one with that phone number, but a $299 Norton refund scam. Sending off to Kitboga to call them and waste their time hopefully.

Jul 16, 2021 at 7:04 AM by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

Yep I got it too...just delete as spam

Jul 13, 2021 at 10:47 AM by an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

Got this today from "lifelockstores.com". Sounds like a similar scam.

Thank you for your Auto-Renewal Order.
Your Account/Card has been Debited for $299.00 (charges may appear later)
Your recurring subscription which has automatically renewed after the first term.
Your Basic Security was included with your Internet Service has Expired.
Subscription purchased online either third party offering. if you have multiple subscriptions you can manage it online.

You are eligible to cancel your subscription for a refund by Calling our Billing Support at 1(810)-584-5454
If we Missed your call please Record a message with your name and your Customer Id Number #210315
Our Support team will call you back with instructions to cancel your service.

Renewal Partners / Norton™ LifeLock360 / Webroot® / Malwarebytes

Order Details
To find more information on your order and to manage your subscription please call us.
Order Number: NLL26845
3 years protection Supports - Microsoft® Windows®, Mac OS®
Payment Mode: Direct Auto-Debit
Amount Debit: $299.00

Note: This is a system-generated email so replying to this email will not cancel your subscription.
For Cancellation or Refund Please call us at 1(810)-584-5454

Customer Service and Support
GeekS Tech Inc Lifelock
60 E Rio Salado Tempa AZ
©2021 All Rights reserved

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