Is Cotosen a Scam? Review of the Online Store

Cotosen located at cotosen.com is an untrustworthy online store. Online shoppers run the risk of receiving counterfeit goods or nothing at all from the same store. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.

Is Cotosen a Scam? Review of the Online Store

About Cotosen Online Store

Cotosen at cotosen.com

Email: service@cotosen.com

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Comments (Total: 4)

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  • July 11, 2021 at 6:08 AM by an anonymous user from: Moosach, Munich, Bavaria, Germany

    Do not buy from this firm.

    Con artists.

    Delivery took two weeks.

    The trousers were terrible, bad material, tiny pockets.

    Then I tried to return them and it just got ridiculous. Mail after mail trying to get out of the right to a refund. One offer after the other wasting the 30 day return time to the result of no return or refund and the worst ever customer service ever. Be aware there's no return whatsoever, cheap nasty materials and pathetic service. DO NOT FALL FOR THIS FIRM

  • May 7, 2021 at 11:20 PM by an anonymous user from: Seattle, Washington, United States

    Note, this company also goes under the brand name 'Wayrates']

    I spent $140 with this company to order two items and what arrived was of extremely poor quality (a self-respecting tramp wouldn't wear them). They didn't look remotely as good as the misleading website pictures. One item additionally had a large discoloured area on its front (looking like a huge stain).

    To return them, the company said the items had to be sent back with tracked postage to China (specific return address given). Clothing being heavy, the cost of this was nearly $40. Clearly the company hopes that high postage cost will put off most buyers from making returns - so they keep their disappointing purchases (perhaps with a small token refund).

    The clothing being unusable and worthless, I decided that spending $40 to at least get $140 refunded was still worthwhile. This is where their returns scam became apparent. With the tracking I could see a few weeks later that the package was held by Chinese customs - the exact notification was: 'You need to contact customs directly. Your delivery is being held by customs in CHINA'. I could not contact them (don't speak Chinese anyway) and the company refused to assist in any meaningful way - for two weeks they just repeated that they can only refund items once they receive them back. They must have set things up so that no returns reach them. Thus customers end up going to the significant trouble and cost of returns...to ultimately receive no refund at all. This is a total SCAM.

    Happily I had made the purchase using PayPal, so I opened a case against the company there. Then oddly the company sent me an email outside PayPal offering a $69 refund as 'a resolution'. As I was due a $140 refund, I declined to accept this. Then through PayPal they offered 'a partial refund to resolve the claim' of $83. This was also declined of course. Hours later PayPal decided the case entirely in my favour and the full $140 refund was finally delivered.

    Be warned - you really do not want to buy from this company.

  • May 1, 2021 at 12:39 AM by an anonymous user from: Seattle, Washington, United States

    Really poor quality clothing that I was really disappointed with - didn't look like the pictures and was really poor quality, not what I was expecting at all. Emailed to ask for a full refund and to return the items and have had no response

  • May 1, 2021 at 12:38 AM by an anonymous user from: New York, United States

    Cotsen clothing is a scam site with poor quality clothing. I tried to return several items that did not fit properly and alI I got was this response. "We would like to inform you that we could not process a refund for your item due to the channel is currently unavailable, therefore we would like to insist that you accept our offer of USD 42 voucher as compensation for the item you received." Sure, I'll take the $42 voucher that I can only spend at your store. What a joke. STAY AWAY from this site.

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Is Cotosen a Scam? Review of the Online Store