Online Threat Alerts (OTA) - Alerting you to scams and frauds.
It seems scammers are sending the Victoria Stone email scam below to thousands of potential victims. The email appears to have been sent from email address: victoriastone@respondsafe.com. The email claims the recipients' support case from exactly one year ago, was unanswered because of a system error. It then states the recipients should validate their email address by replying to it. But, all of the recipients of the Victoria Stone email scam said they have no idea what the email is about and never heard of or shop at Victoria Stone.
From: victoriastone@respondsafe.comDear ****It has recently come to my attention that your support case from exactly one year ago (20.11.2020) has gone unanswered because of a system error. I immediately sent my superior Richard, an email and explained that you made a complaint at the service desk in the store but that the exact details were also lost. I can see here that there was something wrong with a purchased item, but you were not able to return or exchange said item. This is against store policy, so we have decided that we will compensate you with a voucher. The value is obviously quite high because the matter took so long to solve.But you don't need to worry about that Joanna, it's our pleasure because we value you as a customer. What I need from you now is that you validate your email address [email address] by replying to this email. Your reply can simply be empty, as long we can see you replied to this message we can take care of the rest and make sure you get what's rightfully yours.Kind regards,Victoria Stone
From: victoriastone@respondsafe.com
Dear ****
It has recently come to my attention that your support case from exactly one year ago (20.11.2020) has gone unanswered because of a system error. I immediately sent my superior Richard, an email and explained that you made a complaint at the service desk in the store but that the exact details were also lost. I can see here that there was something wrong with a purchased item, but you were not able to return or exchange said item. This is against store policy, so we have decided that we will compensate you with a voucher. The value is obviously quite high because the matter took so long to solve.
But you don't need to worry about that Joanna, it's our pleasure because we value you as a customer. What I need from you now is that you validate your email address [email address] by replying to this email. Your reply can simply be empty, as long we can see you replied to this message we can take care of the rest and make sure you get what's rightfully yours.
Kind regards,
Victoria Stone
If you have received the Victoria Stone email or have any information about it, please share by leaving a comment below.
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Online Threat Alerts (OTA) is not affiliated with or endorsed by any trademark owner mentioned in this article. Some of the information in samples in this article may have been impersonated or spoofed.
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HI yes I received this email but it is not obtainable the email address it was sent from.
I received same e mail today , not a clue what it's about and haven't made any such complaint so was wary immediately ,obviously a scam.
They are also using an email address polly-platformconnections.com and not mentioning a shop but using very similar email
It's a 100% scam . I got the same mail without any reason but the name is changed.
Yes received an email from a Polly Gallagher asking me to confirm my address, when done that asked to log in to a customer portal which asks me have I received an email from Victoria Stone. Its a £150 Tesco gift card voucher
Just got this email from Polly, seems the address on the email is for Tesco.
Had exactly the same email from a Victoria stone and a Polly both emails said exactly the same thing
I have received this same email but from someone called Polly Gallagher. Please keep a clock out for this name as well.
I had an email from a Victoria Stone-respondsafe.com for a Tesco.com complaint and the oversight blah blah blah.I was sent a link to validate the compensation of £150…. Of course I clicked on the link and have it validated.I have not heard ever since (November 2021).I tried to contact her and found her on LinkedIn who was with Tesco.com in 2020. However I need to pay £30 subscription per month to email/contact her.I read here that she is a scammer. Luckily it is only a link that I only clicked to “finalise the compensation”
I replied just my email address which they already had
Yes I had this email from Victoria stone what a joke plus. I responded to it not good at all
HI I received this email too but thinking I may have forgotten said complaint I sent an email to Victoria stone stating I had no idea who she is or what it was referring to . I am worried ! Have I now given her access to my personal details somehow ?
Dear Angela, It has recently come to my attention that your support case from exactly one year ago (19.11.2020) has gone unanswered because of a system error. I immediately sent my superior Richard, an email and explained that you made a complaint at the service desk in the store but that the exact details were also lost. I can see here that there was something wrong with a purchased item, but you were not able to return or exchange said item. This is against store policy, so we have decided that we will compensate you with a voucher. The value is obviously quite high because the matter took so long to solve.But you don't need to worry about that Angela, it's our pleasure because we value you as a customer. What I need from you now is that you validate your email address #### by replying to this email. Your reply can simply be empty, as long we can see you replied to this message we can take care of the rest and make sure you get what's rightfully yours. Kind regards,Victoria Stone
Just got an email from Victoria stone what happens if you confirm,? Not that I did I just went straight to Google and looked it up then found this,
I also have received the email today
I had one today was it safe to open the email
I received this exact email last week
I’ve got one today was it safe to open the email
I received this email yesterday
I recently received a email from them. Never answered because I knew I hadn't complained about anything as im not one to do that. Fed up with scammers.
I received this email today, did not answered it
I received one and replied then received a reply to click on a link which at this point my Norton security warned me not to access the site so I didn't
I also received this email and stupidly replied
I received this email and I was stupid enough to reply too..
I received this email last week, and I stupidly replied.
I had this email too! What do Victoria stone sell anyway! Thankfully I read this before doing anything so will delete! So frustrating that these scams happen all the time and usually get you when you are at your weakest!
I got the exact same email with my full name on it
I also received same mail.
I also received an email from this Victoria Stone. I have never purchased anything from them. I thought straight away that it must be some sort of scam. I have therefore not replied to it and deleted it.
I also received this did not reply
Yes received this email several times over past few weeks have deleted it without response
Yes received the scam & have not been sucked in & deleted itRegardsMacolm J...Ps it looked reasonable but am wary these days
Same issue and I replied
HI got this email, caught me at a stressful time and replied next step please?
Got that dodgy email from Victoria stone! I did reply too but unsure what I do next! Can anyone give advice?
I've had the same message several times about my order that was not exchanged 12 months ago. It was nice to see that it's a scam cos I thought I was going daft. Thanks
Claiming to be from tesco now
I also received that email
I've also received one
I received same email, its scam
Yep I got mine yesterday lmao "NEW REPLY TO SUPPORT CASE #1637543589 22.11.2021 Dear Clea-anna Vitelli, It has recently come to my attention that your support case from exactly one year ago (22.11.2020) has gone unanswered because of a system error. I immediately sent my superior Richard, an email and explained that you made a complaint at the service desk in the store but that the exact details were also lost. I can see here that there was something wrong with a purchased item, but you were not able to return or exchange said item. This is against store policy, so we have decided that we will compensate you with a voucher. The value is obviously quite high because the matter took so long to solve.But you don't need to worry about that Clea-anna, it's our pleasure because we value you as a customer. What I need from you now is that you validate your email address DELTEDMYEMAIL.com by replying to this email. Your reply can simply be empty, as long we can see you replied to this message we can take care of the rest and make sure you get what's rightfully yours. Kind regards,Victoria Stone"
I received this email too. First thing I did was hop on Google checking if it was a reported scam.
I received an email on the 5th of November thought strait away it was a scam.
I received this I'd a idea it was a scam so clearly not responded as quite savvy that way but others might not be .
Yes I have received the same very email today, scammers at their best. be careful
Got This Email Today, Victoria Stone, What Do I Do Now?, Cheers Mick
I received this email but didn't respond, just deleted it!
I got this too. Didn’t reply for it
I received this today
I have received this today