Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
It seems scammers are sending the Victoria Stone email scam below to thousands of potential victims. The email appears to have been sent from email address: victoriastone@respondsafe.com. The email claims the recipients' support case from exactly one year ago, was unanswered because of a system error. It then states the recipients should validate their email address by replying to it. But, all of the recipients of the Victoria Stone email scam said they have no idea what the email is about and never heard of or shop at Victoria Stone.
From: victoriastone@respondsafe.comDear ****It has recently come to my attention that your support case from exactly one year ago (20.11.2020) has gone unanswered because of a system error. I immediately sent my superior Richard, an email and explained that you made a complaint at the service desk in the store but that the exact details were also lost. I can see here that there was something wrong with a purchased item, but you were not able to return or exchange said item. This is against store policy, so we have decided that we will compensate you with a voucher. The value is obviously quite high because the matter took so long to solve.But you don't need to worry about that Joanna, it's our pleasure because we value you as a customer. What I need from you now is that you validate your email address [email address] by replying to this email. Your reply can simply be empty, as long we can see you replied to this message we can take care of the rest and make sure you get what's rightfully yours.Kind regards,Victoria Stone
From: victoriastone@respondsafe.com
Dear ****
It has recently come to my attention that your support case from exactly one year ago (20.11.2020) has gone unanswered because of a system error. I immediately sent my superior Richard, an email and explained that you made a complaint at the service desk in the store but that the exact details were also lost. I can see here that there was something wrong with a purchased item, but you were not able to return or exchange said item. This is against store policy, so we have decided that we will compensate you with a voucher. The value is obviously quite high because the matter took so long to solve.
But you don't need to worry about that Joanna, it's our pleasure because we value you as a customer. What I need from you now is that you validate your email address [email address] by replying to this email. Your reply can simply be empty, as long we can see you replied to this message we can take care of the rest and make sure you get what's rightfully yours.
Kind regards,
Victoria Stone
If you have received the Victoria Stone email or have any information about it, please share by leaving a comment below.
148
HI yes I received this email but it is not obtainable the email address it was sent from.
I received same e mail today, not a clue what it's about and haven't made any such complaint so was wary immediately,obviously a scam.
They are also using an email address polly@platformconnections.com and not mentioning a shop but using very similar email
It's a 100% scam . I got the same mail without any reason but the name is changed.
Yes received an email from a Polly Gallagher asking me to confirm my address, when done that asked to log in to a customer portal which asks me have I received an email from Victoria Stone. Its a £150 Tesco gift card voucher
Just got this email from Polly, seems the address on the email is for Tesco.
Had exactly the same email from a Victoria stone and a Polly both emails said exactly the same thing
I have received this same email but from someone called Polly Gallagher. Please keep a clock out for this name as well.
I had an email from a Victoria Stone@respondsafe.com for a Tesco.com complaint and the oversight blah blah blah.I was sent a link to validate the compensation of £150…. Of course I clicked on the link and have it validated.I have not heard ever since (November 2021).I tried to contact her and found her on LinkedIn who was with Tesco.com in 2020. However I need to pay £30 subscription per month to email/contact her.I read here that she is a scammer. Luckily it is only a link that I only clicked to “finalise the compensation”
I replied just my email address which they already had
Yes I had this email from Victoria stone what a joke plus. I responded to it not good at all
